Customer Service & Support

We're here to help!

Real People. Real Answers.

Consultation, Customer Service, and Technical Support.

COVID-19 NOTICE: We are experiencing higher than usual call volumes for Tech Support and Customer Service related inquiries. Under CDC recommendations, our business location will have reduced staff. Bay Alarm Medical has implemented work-from-home policies to do our part to help slow and stop the spreading of the virus. Read more about how we are handling COVID-19

For Technical Support:

Please visit our Help Guides and/or Videos page

For Account Changes:

To Make a Payment, Update Payment Method, or other general account details, please download our free mobile app.


Bay Alarm Medical provides consultation, technical support and customer service from our headquarters in California. We keep 24/7 medical monitoring completely separate from our day to day business operations to ensure that all calls are rapidly responded to.

Our 24/7 USA-based emergency call center is always online. Business offices are closed for the following holidays: New Year’s Day, Thanksgiving Day, and Christmas Day (recognized).

Business Office Hours:

Sales & Consultations:
Mon-Fri 6:00am-6:00pm PST
Sat-Sun 8:00am-12:00pm & 12:30pm-4:30pm PST

Customer Support:
Mon-Fri 6:00am-6:00pm PST
Sat-Sun 8:00am-12:00pm & 12:30pm – 4:30pm PST

Mon-Fri 8:00am-5:00pm PST

If you are an Existing Customer and need support, please contact us at 1-877-522-9633 (or 1-925-677-1400) and press “1”.

For Sales Inquiries please submit your request here.

If you have a Medical Emergency, please push your help button and a professionally-trained operator will be on the line.

Medical Alert Blog

Written by our staff. Keep up to date with Bay Alarm Medical.

Bay Alarm Medical providers frequent blog updates with the goal of educating the public on the importance of medical alert systems, fall prevention, and other related topics to enhance the independent lifestyles of the senior community.

Visit Our Blog

How-To Videos

How-To Videos

Frequently Asked Questions

Frequently Asked Questions

About Us

Connect with Bay Alarm Medical

Google Rating
Based on 5874 reviews