Customer Service & Support

Real People. Real Answers.

Consultation, Customer Service, and Technical Support.

September 2021 Updates: We are experiencing higher than usual call volumes for Tech Support. Due to Covid-19, Bay Alarm Medical implemented work-from-home policies to do our part to help slow and stop the spreading of the virus. We are now working towards restaffing our office to 100% capacity and our support teams will be fully trained by Q4 of 2021. We appreciate your patience during this transition.

For Technical Support:

Please visit our Help Guides and/or Videos page

For Account Changes:

To make a payment, update payment method, or other general account details, please download our free mobile app. If you need to cancel your subscription, please visit Cancellations

Bay Alarm Medical provides consultation, technical support and customer service from our headquarters in California. We keep 24/7 medical monitoring completely separate from our day to day business operations to ensure that all calls are rapidly responded to.

Our 24/7 USA-based emergency call center is always online. Business offices are closed for the following holidays: New Year’s Day, Thanksgiving Day, and Christmas Day (recognized).

Office Hours:

Sales & Consultations:
Mon-Fri 6:00am-5:00pm PST
Sat-Sun 8:00am-12:00pm & 12:30pm-4:30pm PST

Customer Support:
Mon-Fri 6:00am-6:00pm PST
Sat-Sun 8:00am-12:00pm & 12:30pm – 4:30pm PST

Billing:
Mon-Fri 8:00am-5:00pm PST

Holidays:

Our Emergency monitoring centers are fully staffed 24 hours a day, 365 days a year.

Our business offices are closed on Thanksgiving Day, Christmas Day, and New Year’s Day. We are open all other holidays. Operating hours are subject to change.

If you are an Existing Customer and need support, please contact us at 1-877-522-9633 (or 1-925-677-1400) and press “1” OR send us an email at [email protected]

For Sales Inquiries please submit your request here.

If you have a Medical Emergency, please push your help button and a professionally-trained operator will be on the line.