Customer Service & Support

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Consultation, Customer Service, and Technical Support.

Bay Alarm Medical provides consultation, technical support and customer service from our headquarters in California. We keep 24/7 medical monitoring completely separate from our day to day business operations to ensure that all calls are rapidly responded to.

Our 24/7 USA-based emergency call center is always online. Business offices are closed for the following holidays: New Year’s Day, Thanksgiving Day, and Christmas Day (recognized).

Office Hours:

Sales & Consultations:
Mon-Fri 6:00am-5:00pm PST
Sat 8:00am-4:30pm PST
Sun 8:00am-4:30pm PST

Customer Support 
Mon-Fri 6:00am-6:00pm PST
Sat 8:00am-4:30pm PST
Sun 8:00am-4:30pm PST

Mon-Fri 7:00am-4:00pm PST


Our Emergency monitoring centers are fully staffed 24 hours a day, 365 days a year.

Our business offices are closed on Thanksgiving Day, Christmas Day, and New Year’s Day. We are open all other holidays. Operating hours are subject to change.

Our monitoring center may contact you/emergency contacts during an emergency call. Please save this number in your phone so you call recognize the caller ID: Bay Alarm Medical Emergency Monitoring Center 1-844-996-0208.

For Technical Support:

Please visit our Help Guides and/or Videos page

For Account Changes:

To make a payment, update payment method, or other general account details, please download our free mobile app. If you need to cancel your subscription, please visit Cancellations


If you are an Existing Customer and need support, please contact us at 1-877-522-9633 (or 1-925-677-1400) and press “1” OR send us an email at

For Sales Inquiries please submit your request here.

If you have a Medical Emergency, please push your help button and a professionally-trained operator will be on the line.

Medical Alert Blog

Written by our staff. Keep up to date with Bay Alarm Medical.

Bay Alarm Medical providers frequent blog updates with the goal of educating the public on the importance of medical alert systems, fall prevention, and other related topics to enhance the independent lifestyles of the senior community.

Visit Our Blog

How-To Videos

How-To Videos

Frequently Asked Questions

Frequently Asked Questions

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