Customer Service & Support

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Consultation, Customer Service, and Technical Support.

Bay Alarm Medical provides consultation, technical support and customer service from our headquarters in California. We keep 24/7 medical monitoring completely separate from our day to day business operations to ensure that all calls are rapidly responded to.

Our 24/7 Emergency Call Center is always online. Business offices are closed for the following holidays: New Year’s Day, Thanksgiving Day, and Christmas Day (recognized).


Please see below for our office hours:

Sales & Consultations: Mon-Fri 5:00am-7:00pm PST and Sat-Sun 8:00am – 12:00pm, 12:30pm – 4:30pm PST.

Customer Support: Mon-Fri 6:00am-6:00pm PST and Sat-Sun 8:00am – 12:00pm, 12:30pm – 4:30pm PST.

Billing: Mon-Fri 6:00am-6:00pm PST and Sat-Sun 8:00am – 12:00pm, 12:30pm – 4:30pm PST.


If you are an existing customer and need support, please contact us at 1-877-522-9633 and press “2”. For sales inquiries please submit your request here.

If you have a medical emergency, please push your help button and a professionally-trained operator will be on the line.

Medical Alert Blog

Written by our staff. Keep up to date with Bay Alarm Medical.

Bay Alarm Medical providers frequent blog updates with the goal of educating the public on the importance of medical alert systems, fall prevention, and other related topics to enhance the independent lifestyles of the senior community.

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How-To Videos

How-To Videos

Frequently Asked Questions

Frequently Asked Questions

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