Customer Service & Support

Real People. Real Answers.

Consultation, Customer Service, and Technical Support.

Bay Alarm Medical provides consultation, technical support and customer service from our headquarters in California. We keep 24/7 medical monitoring completely separate from our day to day business operations to ensure that all calls are rapidly responded to.

Our 24/7 Emergency Call Center is always online. Business offices are closed for the following holidays: New Year’s Day, Thanksgiving Day, and Christmas Day (recognized).

Please see below for our office hours:

Sales & Consultations: Mon-Fri 5:00am-7:00pm PST and Sat-Sun 8:00am – 12:00pm, 12:30pm – 4:30pm PST.

Customer Support: Mon-Fri 6:00am-6:00pm PST and Sat-Sun 8:00am – 12:00pm, 12:30pm – 4:30pm PST.

Billing: Mon-Fri 6:00am-6:00pm PST and Sat-Sun 8:00am – 12:00pm, 12:30pm – 4:30pm PST.

If you are an existing customer and need support, please contact us at 1-877-522-9633 and press “2”. For sales inquiries please submit your request here.

If you have a medical emergency, please push your help button and a professionally-trained operator will be on the line.