Pricing Main

How does it connect to my home?

We offer both in-home and on-the-go devices. Our in-home systems connect via a traditional landline or via cellular and our mobile devices all connect via cellular. If you're unsure on which system or device to choose, give us a call and we'll help you figure it out.

Does Insurance cover the costs?

You will need to contact your provider to determine if coverage is available.

Can Medicare cover the costs?

Traditional Medicare (Part A and Part B) does not cover medical alert systems. However, some Medicare Advantage (Part C) plans and private insurers do offer coverage. Some long-term care insurance plans also offer coverage. Read our blog post to learn more about medicare coverage.

Is there a trial period?

Yes. We provide a 30-day trial period from the date the system arrives at your doorstep. If you decide the system isn't right for you, ship the system back to us and we'll refund your money minus shipping costs.

Are there any hidden fees?

Bay Alarm Medical does not have any hidden fees associated with our medical alert services. All charges, including any one-time equipment costs, are shown clearly during the checkout process.

Do I have to sign a long-term contract?

Bay Alarm Medical does not require a long-term contract. Unlike some companies, we want to keep things simple. We will cancel your account once we receive all of the equipment in working/original condition without any cancellation fees.

What's your refund policy?

You may cancel your Bay Alarm Medical subscription at any time and we will refund any unused months less shipping costs.

What payment options do you offer?

We currently offer Monthly, Quarterly, and Annual payment options. Meaning, your card will be automatically charged every month, every three months, or once every year depending what you choose. Payments can be set up using a credit card or debit card (Visa, MasterCard, or Discover). We do not accept American Express cards.

What happens if I cancel early?

If you purchase a quarterly or annual plan and cancel early, we will prorate and refund any unused months minus shipping and/or any free month promotions. Please note that we require 3 months of paid service for free shipping and 11 months of paid service for a free month.

How do I cancel service?

Give us a call to let us know you'd like to cancel service. If applicable, ship the equipment back to our corporate headquarters: 1140 Galaxy Way, Suite #150 Concord, CA 94520. We recommend getting a tracking number when shipping the package back to us.

For more details, visit our cancellation page here: https://www.bayalarmmedical.com/cancellations/

Do your medical alert systems come with a warranty?

Your medical alert base station is protected under a warranty with Bay Alarm Medical as long as the issue occurred because of normal “wear and tear,” or manufacturer defect. However, the system is not protected if it is damaged beyond our control. (e.q. water damage, power surge, is dropped and breaks, cut wires, etc.)

People Love Bay Alarm Medical.

Google Rating

4.7

Based on 12268 reviews

Very professional staff, high quality equipment. After dealing with another big name medical alert company with less than satisfactory experiences, Bay Alarm meets or exceeds all expectations.

Susanne Kaiser

02:21 26 Jul 24

There is very prompt response to any problems. The operators are courteous and very helpful. For anyone living with a chronic condition I highly recommend this company

Marilyn Moorman

22:41 25 Jul 24

Very courteous and got me over to the correct department very quickly and they were very efficient and courteous

Elaine Papain

22:05 25 Jul 24

Unit sound: Voice replaced with static, very difficult to hear. Called earlier today, call lasting 40+ minutes. Told it would be updated. Recently spoke with Jasmine. Could not get unit to work... properly — will send another, for rather high cost. Company should accept American Express!read more

William Herbert

20:34 25 Jul 24

Equipment not covered after purchase

James Dixon

18:17 25 Jul 24

System works...I tried to "test" my monitor and somehow really goofed it up ... as Bay Alarm received a notice that I fell. Bay Alarm was prompt in notifying Hospice, but then all of my other three... contacts! I talked to Bay Alarm Monday and they gladly changed my preferences for notifications!read more

Barbara Vinicky

23:35 24 Jul 24

I needed to change cards to replace my old one and it was so easy.

Ginny Lawton

20:03 24 Jul 24

Fall detection is definitely a very good option to have and works great.

Rod Morgan

19:17 24 Jul 24

They are very quick to answer questions or concerns regarding my mom's alert buttons.

Dawn Francescon

17:10 24 Jul 24

They were courteous, kind, & helpful. ✅

Phylis Dyches

20:53 23 Jul 24

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Choose Package America's #1-rated medical alert system. Complete protection for inside the home. All packages include your choice of a necklace or wrist button. Easy plug & play installation.	SOS Home Landline Order Now	SOS Home Cellular Order Now	SOS Home Cellular w/ Fall Detection Order Now
Connection Type	Landline - Please call to ensure telco compatibility	LTE Cellular	LTE Cellular
Free Equipment Use i SOS Home consoles are leased free of charge but must be returned upon subscription cancellation.
24/7 USA-Based Monitoring i 24/7 USA-based monitoring centers located in Utah & Idaho. Professionally-trained, UL-Listed, & CSAA 5-Diamond Certified
Faster Connection Speeds i 4G LTE systems connect up to 60% faster than landline devices.
Easy Installation i Just plug the device into a power outlet and flip the "ON" switch. With cellular systems, you won't have to deal with landlines, telephones, or modem compatibility.
Interchangeable Button i LTE Cellular systems include an interchangeable button that can be worn as a necklace or on the wrist.
Auto Fall Detection i Automatically detects a fall and connects with our 24/7 monitoring station without needing to push a button. This package includes BOTH an in-home button and an Auto Fall wearable button.
Device Purchase i Device purchase is required for SOS All-In-One 2. Choose between white or black. Includes a wearable combo button.	$129	$129
24/7 USA-Based Monitoring i 24/7 USA-based monitoring. Professionally trained, UL-Listed, and CSAA 5-Diamond Certified
GPS Caregiver Tracking i Check in on mom's current location in real-time and access her location history with our Caregiver Tracking app. Includes low battery notifications.
In-Home Wearable Button i A wearable combo in-home help button is Included with all SOS All-In-One packages.
Auto Fall Detection i Mobile device will automatically detect a fall and connect with our 24/7 monitoring station without needing to push a button.
Device Purchase i Device purchase is required for SOS All-In-One, Mobile, & SOS Smartwatch	~~$99~~ $79	~~$99~~ $79	~~$99~~ $79
24/7 USA-Based Monitoring i 24/7 USA-based monitoring. Professionally trained, UL-Listed, and CSAA 5-Diamond Certified. GPS Location tracking is also included with all mobile services.
GPS Caregiver Tracking i Check in on mom's current location in real-time and access her location history with our Caregiver Tracking app. Includes low battery notifications.
Mobile Fall Detection i Automatically detects a fall and connects with our 24/7 monitoring station without needing to push a button. Feature applies to Mobile Device only.			Optional
In-Home Protection i Bundle an In-Home System with your mobile help button and get complete coverage both in and away from the home.
Bundle Discount			Save $59.40/yr
Device Purchase i Device purchase is required for SOS All-In-One, Mobile & SOS Smartwatch	$159	$159	$159
24/7 USA-based monitoring. i 24/7 USA-Based Monitoring
Caregiver Tracking i Check in on mom's current location in real-time and access her location history with our Caregiver Tracking app. Includes low battery notifications.
Fall Detection i Automatically detects a fall and connects with our 24/7 monitoring station without needing to push a button. Feature applies to Mobile Device only.			Optional
In-Home Protection i Bundle a Cellular In-Home system with your SOS Smartwatch and get complete coverage both in and away from the home.
Bundle Discount			Save $59.40/yr
	Order Now	Order Now	Order Now

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2024 Consumer Reports® Ratings

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Vial of Life

People Love Bay Alarm Medical.

Get Started, Risk-Free:

Which Medical Alert System is Right for You?

Shop Online.

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Call Us.

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