Father's Day Special! From $27.95 $19.95/mo. Exp 06/30/18

Questions? Our Care Consultants are ready to help. Call 1-877-522-9633

In-Home Medical Alert

GPS Mobile Help Button

Bundle & Save!

In-Car Medical Alert

	Monthly	Quarterly	Semi-Annual
Free Activation & Risk-Free Trial i No activation fees or hidden charges. Risk-free 30-day trial.
Free Bombas Socks. Valid Thru date-of-every-monday-by-js i FREE pair of premium Bombas socks with any subscription. Offer ends date-of-every-monday-by-js
Free Ground Shipping i Get FREE ground shipping ($9.95 value) when you choose Quarterly or Semi-Annual.
Free Safety Lockbox i Avoid property damage due to emergency forced entry with our safety lockbox. FREE when you choose Semi-Annual ($40 value).
Add-on: Auto Fall Detection $9.95/mo i Add Automatic Fall Detection for $9.95/month per device. Available for In-Home and Mobile GPS devices
Add-on: Caregiver Tracking $4.95/mo i Track the location of your loved ones with Caregiver GPS Tracking. $4.95/month
Add-on: AT&T Cell Coverage $14.95/mo i Designed for residents without a landline phone jack. This upgrade will allow communication via AT&T's nationwide 3G cellular network.
	Order Now	Order Now	Order Now

If you have any questions, call us at 1-877-522-9633

In-Home Medical Alert

Monthly

263.40

billed per month

Free Activation & Risk-Free Trial

Free Bombas Socks. Valid Thru date-of-every-monday-by-js

Free Ground Shipping

Free Safety Lockbox

Add-on: Auto Fall Detection $9.95/mo

Add-on: Caregiver Tracking $4.95/mo

Add-on: AT&T Cell Coverage $14.95/mo

Call Now

Quarterly

263.40

billed per 3 months

Free Activation & Risk-Free Trial

Free Bombas Socks. Valid Thru date-of-every-monday-by-js

Free Ground Shipping

Free Safety Lockbox

Add-on: Auto Fall Detection $9.95/mo

Add-on: Caregiver Tracking $4.95/mo

Add-on: AT&T Cell Coverage $14.95/mo

Call Now

Semi-Annual

Member Discounts Available

Call 1-877-522-9633 and ask about our American Seniors Association, AMAC, USAA, AARP, and other member discounts from various senior organizations. Please note, discount cannot be combined with other sales offering.

Socks for Seniors Special

Get a FREE pair of Bombas socks when you subscribe to our bundle service. For each pair of socks we give away, we'll donate an additional pair to the Socks in the City Program at the St. Anthony's Foundation of San Francisco.

Vial of Life

The Vial of Life is designed to speak for you when you can't speak for yourself. It allows our customers to have their complete medical information (allergies, medications, etc.) in their home for emergency personnel to reference during an emergency. Included FREE with every new subscription.

Compare Against the Competition.

Compare us to Life Alert® and Philips Lifeline®

Startup Costs

Minimum length of Contract

Multilingual Services

Free Spouse Coverage

Order Now

None

Yes

Life Alert®

$95

3 years

Lifeline®

$71.95

90 days

Which plan is right for me?

Every customer is different and has their own individual needs. Our most popular plan is the Semi-Annual option. With this plan, customers pay for 6 months of service in advance so they don't have to worry about monthly payments. Semi-Annual customers also receive the benefit of Free Ground Shipping and a Free Safety Lockbox. Our Monthly Plan offers the flexibility of month-to-month payments. So, if you only need the system for a short time, the Monthly Plan may be best for you. Our Quarterly plan allows customers to pay for 3 months of service in advance. Overall, our affordable plans are designed to give customers flexibility and the option to choose how they would like to pay.

To simplify payments for our customers, we will automatically take payment on the same date every month, 3 months, or 6 months, depending on the plan you chose.

If you aren’t sure which option is right for you, give us a call at 1-877-522-9633 and one of our Care Consultants will be more than happy to help you compare our life saving alert systems so you get the best fit for your needs.

Do I need a dedicated landline?

Our In-home system is designed to work with most landline phones. If you do not have a landline - no worries! You can take advantage of our In-Home Cellular System and GPS options, which run off of AT&T cell towers. You DO NOT have to have AT&T for this to work, it is simply based on the coverage in your area.

If you have any questions or concerns regarding your landline compatibility or AT&T coverage in your area, please give us a call at 1-877-522-9633, and one of our Care Consultants can assist you.

Is there a trial period?

Yes. We provide a 30-day trial period from the date the system arrives at your doorstep. We encourage you to test the system in multiple areas of the home so you can check the range, volume, and two-way communication.

Will my monthly rate ever increase?

With our Price-Lock Guarantee your monthly rate will never increase.

What's your refund policy?

You may cancel your Bay Alarm Medical subscription at any time and we will refund any unused months less shipping costs.

Can I switch plans?

Yes. Give us a ring and tell us which plan you’d like to move to.

How do I cancel service?

Simply give us a call to let us know you're canceling and ship the equipment back to our corporate headquarters: 2600 Stanwell Dr, Suite 103, Concord, CA 94520. We recommend getting a tracking number when shipping the package back to us.

Once we receive the equipment back, your account will be canceled, any unused months will be refunded, and no further charges will be billed to your credit card.

People Love Bay Alarm Medical.

Google Rating

4.7

Bay Alarm Medical

4.7

Leigh-Ann Hartley

15:43 21 Mar 18

Land line installation was simple (just plug into phone jack and wall outlet). Think the portable help buttons are a great idea. Placed them around the house so that the necklace wearing is optional, especially for someone adamant they will not wear one. Testing the unit once plugged in was simple,quick, and easy BUT suggest you have someone to help other than your elderly recipient. Customer service was great!

Jean Erwin

01:43 12 Feb 18

Very pleased with everything involved to set my 94 year old mother up the Bay Alarm Medical. The agent I spoke with on the phone was knowledgeable, helpful, and very patient in answering my questions. The device arrived quickly and was very easy to set up. All the contact agents during the setup process were also polite and patient, outlining expectations in an easy to understand manner. Shortly after setup, my mom experienced a power outage. She called and asked me whether the system was still working. I told her to press the Help button and they'd respond in a matter of seconds. And they did! She was very pleased that they were so quick and very helpful in explaining that she was still safe even if the power went out.What a great company - so glad we chose Bay Alarm Medical!

randy ridenhour

17:50 15 Mar 18

The Bay in home monitoring system most likely saved my mom's life on three different occasions. In two cases she had fallen (she is 92 and uses a walker) outside her home. Bay Alarm dispatchers called 911 and paramedics arrived very quickly. Contacts were notified quickly as well. On the third occasion she had a home invasion and pushed her pendant button and the Invaders left when the Bay Alarm dispatchers came on the monitor speaker and ask what the emergency was. My family is very thankful for Bay Alarm! Great service at an excellent price!

Eileen Kelly

21:31 23 Mar 18

I changed my phone service to Vonage and could not get my alert system to work so I thought I was going to need an upgrade. However while speaking with the customer service representative she said I didn't have it hooked up correctly. She walked me through the process and got me up and running. She spent somewhere between 20 and 30 minutes on the phone with me. I really appreciated the time and help she gave me. I have been with Bay medical for about two years and a couple of weeks ago I inadvertently set the alarm off. Well a little while later the ambulance service was at my door and my son and daughter were frantically calling me so the moral of that story is the system really does work. Having this alert system gives me great comfort. I would definitely advise anyone living alone to seriously consider a medical alert system.

Edward Vila

16:26 20 Feb 18

Have used Bay Alarm service for my elderly dad for over 2 years now. He has worn the pendant and also had the manual alarm button to use with one touch. Over this time he has activated his alarm multiple times, including several falls in which his pendant sensor alerted the Bay Alarm to call, and subsequently send EMS.This company is awesome . Their phone operators are courteous, experienced and extremely proactive in providing prompt attention and follow through to ensure my dad's safety.I highly recommend Bay Alarm to anyone considering for an elderly loved one.

Charles Di Bari

19:36 30 Mar 18

This is an updated review. I am moving out of the area and I needed to know if I can continue to use Bay Alarm. And, also, I am contemplating not having a land line when I move, so I needed to know all the ramifications, etc. The lady who helped me was excellent. She listened to all my questions and answered them very well. Her explanations were detailed and by the time the call ended, I felt very comfortable that I knew what to expect when I move. She very much deserves a solid 5 star rating. Also, I want to commend Bay Alarm on the excellent service they have given me the past several months. Everything worked as advertised. I was able to communicate with them even when outside of my house, etc. I usually test the system once a week and they are always very polite and concerned about how I'm doing and whether or not I'm OK. I plan on continuing with Bay Alarm when I move, and I whole heartedly recommend Bay Alarm to anyone who is in need of their service.

Helen Ward

17:22 04 Apr 18

We’ve only had service for a couple months (for my mother), and couldn’t be happier! Staff is very professional and patient. Price is a better value compared to other companies that I researched - I paid for 6 months and received a free lock box that contains a key to her door for First Responders. My mom has accidentally activated her alarm a few times, and they are VERY QUICK to respond. On one of the accidental activations, my mom had removed her hearing aid for bed and could not hear the agent. They followed protocol to a “T” and called 9-1-1 and then called me. I am very comfortable leaving my mom alone, knowing that Bay Alarm has their ears on for her 24/7!!!!

Corey Roos

15:57 20 Apr 18

My experience with Bay Alarm Medical, at this point, is purely online. I was looking for additional information for a family member. The associate that chatted with me, Kelly, was more than helpful.She was informative, knowledgeable, quick to respond and had an amazing sense of humor. She was able to answer every single one of my questions with little to no delay and in a concise manner. She is an absolute asset to the company. If she is any indication of the type of people you employ, you'll have my business in an instant if I can convince my relative to put one of your devices on.

Michelle Charbonnet

02:17 21 Apr 18

Excellent system ! Great people ! Outstanding service ! Mom and I are both very impressed with the quality of the devices she received, the friendly and professional way our questions were answered, and the helpfulness of the customer service team as they allowed us to test each one of the medical alert devices to my mother's satisfaction. And mine ! All tests went perfectly, and Mom is perfectly happy wearing her personal alert button wristband. I just can't measure the relief and gratitude I feel, knowing that Mom is no longer alone during my workday, and I can count on the Bay Alarm Medical system to bring her the help she needs in case of an emergency. Thanks to all at Bay Alarm Medical ! You are our heroes! Michelle and Margot in Memphis

Gordon Galligan

18:28 23 Apr 18

Thanks for doing a great job!I've spoken with Customer Service on several occasions and had very positive experiences. Also, I've added a second unit and easily had the billing aligned with the 1st on a semi-annual basis.More importantly, with testing and accidental alarms, the response is immediate. This provided a feeling of security for my aged, infirm family members.Thanks for providing a crucial service on a 24-hour basis!Respectfully,Gordon K. Galligan

David Tedlow

02:27 09 May 18

I found Alyssa to be very courteous and helpful. No high pressure sales tactics. Or call took over 30 minutes because there were many questions that I had and she was patient and helpful in answering them. Overall a very positive experience.

Ann Smith

15:34 10 May 18

Bay Alarm Medical helped us with emergency care for my mother. They were very conscientious about checking and helping us set up her equipment, and they sent help quickly every time we needed it. Their hardware worked great. It was affordable, and we did not have to sign a contract. Knowing the service was month-to-month put our minds at ease. We really enjoyed our experience with Bay Alarm Medical.

MJ Shannon

21:21 15 May 18

My interactions with Bay Alarm Medical always have been exemplary! Today I need some information regarding billing so I could request reimbursement from my mother's long term care insurance company. I spoke with Esmeralda and she was quick to understand my needs an knew how to resolve my request. The smile on her face came through in her voice. I received the information I needed within minutes via email -- exactly as requested!!

Amanda Conner

20:32 23 May 18

The customer representative, Nae, was so supportive and patient! We were all set to go in just a matter of minutes and honestly, the experience was seemless. I initially, was incorrect on how I needed to set up my mother’s device. Nae expertly reviewed what had been done and gently instructed on the way it needed to be done. Very grateful and our entire family is thankful for this service!!

Jewelle Mello

23:45 04 Jun 18

Thank you to Bay Alarm for taking care of the medical alarm system for my mom. It was a great relief to know she would have help at the push of a button. We were fortunate that she didn't have any emergency situations, but the peace of mind she had just knowing help was there, is wonderful. We all appreciate your care and how simple you made the process.

Ron Epstein

07:01 13 Jun 18

When I first looked into getting a medical pendant for my Mother who suffers from congestive heart failure, I read many reviews on the different companies out there. Bay Medical came up not as the top recommended company, but somewhere in the middle. I think what attracted me the most about their product was that the price was a little cheaper than other companies.Well, you get what you pay for!My initial interaction with this company was through their website. I ordered their equipment, it arrived in a little over a week's time. Missing from the box was what should have been an extra phone cord so you could piggy-back the dialing/speaker unit to your phone. Instead, the company provided a computer cable which was worthless for me -- and I suspect -- most other people's purposes.After a few days, I decided I did not want to be charged monthly. It would be easier to be charged quarterly. I sent the company an email, they told me to call them on a specific day to change my billing so that I would not end up getting pro-rated. On the specified day, I made my first phone call to the company and found out something rather alarming....They don't answer the phone.During regular business hours, no matter whether you need technical support, have a billing question, or you want to make an inquiry on becoming a customer --- THERE IS NO LIVE CUSTOMER SUPPORT.Each and every time I called their customer hotline, I reached a recording telling me to leave a message.l would leave a message and end up having to play phone tag with the customer service agents. They call you back on their available time. I spent days trying to chase down an agent over the phone until I finally gave up and told them to cancel my account and arrange to return my equipment.At that point, they stopped emailing me back. They would not confirm my cancellation request. They became absolutely silent.I ended up having to contact my credit card company and have the charge removed and a block put on all future charges made to me by Bay Medical Alarm.Then I went to the BBB website and started reading one horror story after another about how uncaring this company is when tragedies do happen. I suggest anyone thinking of dealing with this company do a check on BBB ratings. Simply Google: "Bay Medical Alarm Complaints" or "Bay Medical Alarm Better Business Bureau".I am now in the process of returning their equipment, at my own expense.. They won't pay for the return. Do yourself a huge favor and spend a little more money with a more reputable company. Any company that runs a Medical Emergency Business by forcing you to communicate through voice messaging instead of a live agent does not deserve your consideration.

plato chamis

21:15 11 Jun 18

I wanted to add GPS to my present service. Esmeralda took me through the added program, step by step, including costs, and guided me through the signing process with out a hitch. As an added plus, Esmeralda was patient, thorough and answered every question clearly. Did I mention she is also delightful to talk to? Well, yes she is. Plato Chamis

Pam Hall

21:28 19 Jun 18

After hours and hours of confusing research online looking for a medical alert system, we selected Bay Alarm Medical. Consumer Report was very helpful in comparing several systems, which helped simplify the hunt.We have been clients now for four months and am impressed again and again. The customer service and tech support is patient, clear, helpful and very pleasant to work with. We selected the In-Home system with fall detection and the GPS pendant system for away from home with fall detection. We also added 2 wall "Help" buttons near the floor in the bathrooms.We just moved the whole system to our summer home and updated our address, contact list, and tested. Even when the alert goes off by accident, they are very patient and supportive. When I, the wife, & installer, need help or advice, they are always there! I particularly liked and still use the videos online - clear, not complicated, easy to follow & understand. We both highly recommend the Bay Alarm Medical system. The peace of mind for us both is so reassuring!

Cathy Bogus

20:58 19 Jun 18

From my first call and several more, every single person has been very welcoming and extremely patient with me. I changed my system, absolutely no problems. They allowed me as much time as I needed to get myself comfortable with everything.Very professional.I am glad I made this choice with so many available.

Marie Moore

00:26 22 Jun 18

MY experience with Bay Alarm so far has been excellent. I received the equipment in a timely manner. I'm am "technology challenged" and had some difficulty getting everything set up and operational. I called the Bay Alarm help number and reached an actual REAL person! I had more than one problem, and each time the Customer Rep was very helpful, patiently going over things in a simple way, so I could completely understand and complete the necessary procedure. I look forward to a healthy, safe future with this Company.

Carole Henehan

17:45 22 Jun 18

So very pleased with the service we received from Bay Alarm Medical. The equipment was easy to install. Calls for help were answered promptly. Notification was immediate when an emergency occurred. Customer service was always most helpful. I highly recommend this company.

Gloria Porter

11:17 23 Jun 18

I was impressed with how quick and easy it was to set this unit up. Response time during testing was fast. My relative did not have to press the help button during the time we had the unit, and then she could no longer remain at home, so our experience was short-lived. However, the unit and company behind it impressed me.

See All Reviews