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2. Choose your package.

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America's #1-rated medical alert system. Complete protection for inside the home. All packages include your choice of a necklace or wrist button. Easy plug & play installation.

LANDLINE SYSTEM

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CELLULAR SYSTEM

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Landline or Cellular?

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Cellular systems are much easier to setup. Just plug the device into a power outlet and flip the "ON" switch. With a cellular system, you won't have to deal with landlines, telephones, or modem compatibility.

Choose this option if you have a working traditional landline in the home

Choose this option if you DO NOT have a landline in your home (most common)

24/7 USA-Based Monitoring

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24/7 USA-based monitoring centers located in Utah & Idaho. Professionally-trained, UL-Listed, & CSAA 5-Diamond Certified

In-Home Base Unit

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The heart of your In-Home Medical Alert System. Base unit is included with your monthly subscription. No additional fees. Unit must be returned upon cancellation of service.

Personal Help Button

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A complimentary Personal Help Button with the option to wear around the wrist or the neck.

Faster Connection Speed

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4G LTE systems connect up to 60% faster than landline devices.

Portable

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Our Cellular systems work anywhere in the country. If you're a frequent traveler or have a second home, we recommend a cellular system.

Equipment

$99
GPS Device is yours to keep

$99
GPS Button is yours to keep.
In-Home System is leased at no cost and must be returned upon cancellation.

24/7 USA-Based Monitoring

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24/7 USA-based monitoring. Professionally trained, UL-Listed, and CSAA 5-Diamond Certified

4G LTE Wireless

Location Tracking

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Our 24/7 call center will have instant access to your device's location if a help signal from your device is received.

Caregiver Tracking

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Check in on mom's current location in real-time and access her location history with our Caregiver Tracking app. Includes low battery notifications.

Auto Fall Detection

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Automatically detects a fall and connects with our 24/7 monitoring station without needing to push a button. Includes auto fall detection for both GPS Button and In-Home system.

Available
($10/mo upgrade)

Available
($10/mo upgrade)

In-Home Protection

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Bundle In-Home with your mobile medical alert system and get complete coverage both in and away from the home.

Bundle Discount

Save $119.40 per year

Equipment

$179
Watch is yours to keep

$179
Watch is yours to keep.
In-Home System is leased at no cost and must be returned upon cancellation.

24/7 USA-Based Monitoring

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24/7 USA-based monitoring. Professionally trained, UL-Listed, and CSAA 5-Diamond Certified

4G LTE Wireless

Location Tracking

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Our 24/7 call center will have instant access to your device's location if a help signal from your device is received.

In-Home Protection

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Bundle In-Home with your mobile medical alert system and get complete coverage both in and away from the home.

Bundle Discount

Save $119.40 per year

Order Now Order Now Order Now

Want to customize your own package? Call us at 1-877-522-9633

In-Home Medical Alert

America's #1-rated medical alert system. Complete protection for inside the home. All packages include your choice of a necklace or wrist button. Easy plug & play installation.

LANDLINE SYSTEM

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263/mo

Free Equipment Use

Choose this option if you have a working traditional landline in the home

24/7 USA-Based Monitoring

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24/7 USA-based monitoring centers located in Utah & Idaho. Professionally-trained, UL-Listed, & CSAA 5-Diamond Certified

In-Home Base Unit + Help Button

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The heart of your In-Home Medical Alert System. Base unit is included with your monthly subscription. No additional fees. Unit must be returned upon cancellation of service.

GPS Mobile Help Button

Stay protected while out and about. We'll dispatch local EMS to your location in case of an emergency. Features 4G LTE for fast response times. Caregiver Tracking is included with subscription. Made and monitored in the USA.

GPS Help Button

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263/mo

Device Purchase: $99

24/7 USA-Based Monitoring

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24/7 USA-based monitoring. Professionally trained, UL-Listed, and CSAA 5-Diamond Certified

4G LTE Wireless

Location Tracking

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Our 24/7 call center will have instant access to your device's location if a help signal from your device is received.

Caregiver Tracking

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Check in on mom's current location in real-time and access her location history with our Caregiver Tracking app. Includes low battery notifications.

Auto Fall Detection (+$10/mo)

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Automatically detects a fall and connects with our 24/7 monitoring station without needing to push a button. Includes auto fall detection for both GPS Button and In-Home system.

SOS Smartwatch

The modern alternative to traditional medical alert systems. The SOS smartwatch has a physical help button to dispatch local EMS to your location. Features ultra-clear two-way talk and enhanced battery life.

SOS Smartwatch

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263/mo

Device Purchase: $179

24/7 USA-Based Monitoring

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24/7 USA-based monitoring. Professionally trained, UL-Listed, and CSAA 5-Diamond Certified

4G LTE Wireless

Location Tracking

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Our 24/7 call center will have instant access to your device's location if a help signal from your device is received.

Account Manager App

Download the Bay Alarm Medical Account Manager App today! Update addresses, review billing history, and get updates on your account status. Available FREE on iOS and Android.

Try Us Risk-Free

We provide a 30-day trial period from the date the system arrives at your doorstep. We encourage you to test the system in multiple areas of the home so you can check the range, volume, and two-way communication.

Vial of Life

Included with every new subscription. The Vial of Life is designed to speak for you when you can't speak for yourself. It allows our customers to have their complete medical information (allergies, medications, etc.) in their home for emergency personnel to reference during an emergency.

Compare Against the Competition.

Compare us to Life Alert® and Medical Guardian®

Startup Costs
Minimum Length of Contract
Plans Starting At
Google Reviews Count
Google Reviews Rating
Order Now
None
None
$21.95/mo
6,260
4.7/5
$95
3 years
$49.95/mo
42
2.9/5
None
90 days
$29.95/mo
110
3.5/5

How does it connect to my home?

Bay Alarm Medical offers both both in-home and on-the-go devices. Our in-home systems connect via a traditional landline or via cellular and our mobile devices all connect via cellular.

If you're unsure on which system or device to choose, give us a call and we'll help you figure it out.

Does Insurance cover the costs?

You will need to contact your provider to determine if coverage is available.

Is there a trial period?

Yes. We provide a 30-day trial period from the date the system arrives at your doorstep. If you decide the system isn't right for you, ship the system back to us and we'll refund your money minus shipping costs.

Will my monthly rate ever increase?

With our Price-Lock Guarantee, your monthly rate will never increase.

What's your refund policy?

You may cancel your Bay Alarm Medical subscription at any time and we will refund any unused months less shipping costs.

How do I cancel service?

Give us a call to let us know you're canceling and ship the equipment back to our corporate headquarters: 1140 Galaxy Way, Suite #150 Concord, CA 94520. We recommend getting a tracking number when shipping the package back to us.

Once we receive the equipment back and complete our inspection process, the account will be canceled. The cancellation process can take up to 2-3 weeks. Any unused months will be refunded based on the post-mark date, and no further charges will be billed to your credit card.

People Love Bay Alarm Medical.

Google Rating
4.7
Based on 6411 reviews
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SVery professional and helpful! They make sure all is well before they sign-off.
Kim Reardon
Kim Reardon
21:35 21 Oct 21
Set up easy. My father lost the pendant and I was able to have this replaced at a reasonable fee with a 5 min text chat on the webpage. Efficient, excellent customer service. Reasonable price
Viking Hedberg
Viking Hedberg
00:44 21 Oct 21
Good job on service call today
Sallie Moledor
Sallie Moledor
00:24 21 Oct 21
Bay Alarm has been terrific to work with. They are quick to answer my questions and it gives me peace of mind in regards to my parents.
Charlotte Walser
Charlotte Walser
17:43 20 Oct 21
Malisa Craig was very supportive, patient, and helped us to explore options to resolve the problem
Donna Guinta
Donna Guinta
17:10 20 Oct 21
Responsive, very helpful and check to be sure things are going well
Sherry Thomas
Sherry Thomas
00:12 20 Oct 21
Customer Service for Bay Alarm is superior. When I called them about changing my lock box location he couldn't have been more helpful or patient and allowed me to put more information on my account... that made me feel safer in I needed themread more
Claire Heriford
Claire Heriford
17:12 18 Oct 21
I purchased a Bay Alarm medical smart watch and it was not working and was not able to be charged all day yesterday. I called customer service and was not pleased with their response until I called... back today and Erica was able to correct the problem and my watch is now charging correctly. Erica took time to listen patiently and understood what the problem was and her solution worked quickly and I am relieved to have my smart watch working again. Erica is an excellent example of outstanding customer service at Bay Alarm medical. Well done, Erica, and thank you so much!read more
Teresa Pompilio
Teresa Pompilio
16:57 16 Oct 21
The sales person was OK but when I called back I got more information from the customer service representative it was wonderful took me through the whole thing and made me feel very comfortable by... choosing Bay Alarm! If I was you I’d give him a promotion because he knows what he’s talking about and knows how to party information out and make a customer feel at ease.Thanks,Laurie Stoneread more
laurie stone
laurie stone
22:04 12 Oct 21
Wonderful company and very passionate about their people
Karen Veno
Karen Veno
17:13 12 Oct 21
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Google Rating
4.7
Based on 6411 reviews
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