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1. Choose your service.

In-Home Medical Alert
Mobile GPS Help Button
In-Car Medical Alert
Bundle & Save!

2. Choose your package.

Choose Package

America's #1-rated medical alert system. Complete protection for inside the home. All packages include your choice of a necklace or wrist button. Easy plug & play installation.

Basic Protection

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Preferred Protection

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Premium Protection

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24/7 USA-Based Monitoring

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24/7 USA-based monitoring. Professionally trained, UL-Listed, and CSAA 5-Diamond Certified

Auto Fall Detection

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Automatically detects a fall and connects with our 24/7 monitoring station without needing to push a button.

Wall Button 4-Pack

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Widen your safety net by placing wall buttons low to the ground in the bathroom as well as around your bedroom, stairs, and other high fall risk areas of your home.

Mobile GPS Help Button w/ Auto Fall Detection

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Designed to keep you protected while you're away from your home. Get 24/7 push button help, GPS location tracking, and up to 72 hours of battery life on a single charge all packed into a small, lightweight device.

Lockbox Service

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Avoid property damage due to emergency forced entry with our safety lockbox.

Package Savings

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Take $9.95/mo off regularly priced mobile gps and in-car subscription fees when you bundle with our in-home medical alert.

Save $21.95/mo

24/7 USA-Based Monitoring

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24/7 USA-based monitoring. Professionally trained, UL-Listed, and CSAA 5-Diamond Certified

In-Home Medical Alert

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Pair your Mobile GPS Button with an In-Home Medical Alert System and get protection for both in and on the go.

Auto Fall Detection Package

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Automatically detects a fall and connects with our 24/7 monitoring station without needing to push a button. Includes auto fall detection for both GPS Button and In-Home system.

Package Savings

Save $9.95/mo

Save $19.95/mo

24/7 USA-Based Monitoring

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24/7 USA-based monitoring. Professionally trained, UL-Listed, and CSAA 5-Diamond Certified

Automatic Crash Detection

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Automatically connects to our 24/7 monitoring station in the event of a vehicle crash

Caregiver App

Mobile GPS Help Button

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The perfect compliment to your in-car medical alert. Get on-the-go 24/7 coverage wherever you go.

In-Home Medical Alert

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Combine both In-Home AND Out-of-Home GPS monitoring and experience Bay Alarm Medical's full suite of protection services.

Package Savings

Save $9.95/mo

Save $19.90/mo

In-Home Medical Alert

Mobile GPS Medical Alert

In-Car Medical Alert

Caregiver App

Auto Fall Detection Package

i

Automatically detects a fall and connects with our 24/7 monitoring station without needing to push a button. Our bundle fall detection package includes coverage for both the in-home and mobile device.

Wall Button 4-Pack

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Widen your safety net by placing wall buttons low to the ground in the bathroom as well as around your bedroom, stairs, and other high fall risk areas of your home.

LockBox Service

i

Avoid property damage due to emergency forced entry with our safety lockbox.

Bundle Savings

Save $19.90/mo

Save $29.90/mo

Save $33.90/mo

Order Now Order Now Order Now

Want to customize your own package? Call us at 1-877-522-9633

In-Home Medical Alert

America's #1-rated medical alert system. Complete protection for inside the home. All packages include your choice of a necklace or wrist button. Easy plug & play installation.

Basic Protection

product image

263

billed per month

24/7 USA-Based Monitoring

i

24/7 USA-based monitoring. Professionally trained, UL-Listed, and CSAA 5-Diamond Certified

Premium Protection

product image

263

billed per month

24/7 USA-Based Monitoring

i

24/7 USA-based monitoring. Professionally trained, UL-Listed, and CSAA 5-Diamond Certified

Auto Fall Detection

i

Automatically detects a fall and connects with our 24/7 monitoring station without needing to push a button.

Wall Button 4-Pack

i

Widen your safety net by placing wall buttons low to the ground in the bathroom as well as around your bedroom, stairs, and other high fall risk areas of your home.

Mobile GPS Help Button w/ Auto Fall Detection

i

Designed to keep you protected while you're away from your home. Get 24/7 push button help, GPS location tracking, and up to 72 hours of battery life on a single charge all packed into a small, lightweight device.

Lockbox Service

i

Avoid property damage due to emergency forced entry with our safety lockbox.

Save $21.95/mo

i

Take $9.95/mo off regularly priced mobile gps and in-car subscription fees when you bundle with our in-home medical alert.

Mobile GPS Help Button

On-the-go protection for both in and away from home. Includes charger, lanyard, and case. Powered by AT&T cellular. No equipment charges. Device must be returned upon Cancellation of service.

Basic Protection

product image

263

billed per month

24/7 USA-Based Monitoring

i

24/7 USA-based monitoring. Professionally trained, UL-Listed, and CSAA 5-Diamond Certified

Preferred Protection

product image

263

billed per month

24/7 USA-Based Monitoring

i

24/7 USA-based monitoring. Professionally trained, UL-Listed, and CSAA 5-Diamond Certified

In-Home Medical Alert

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Pair your Mobile GPS Button with an In-Home Medical Alert System and get protection for both in and on the go.

Save $9.95/mo

i

Automatically detects a fall and connects with our 24/7 monitoring station without needing to push a button. Includes auto fall detection for both GPS Button and In-Home system.

In-Car Medical Alert

24/7 protection while on the road. Packed with features including GPS tracking, automatic crash response, driving status updates, geofencing, and a push button to summon help. Includes vehicle location app.

In-Car

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263

billed per month

24/7 USA-Based Monitoring

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24/7 USA-based monitoring. Professionally trained, UL-Listed, and CSAA 5-Diamond Certified

Automatic Crash Detection

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Automatically connects to our 24/7 monitoring station in the event of a vehicle crash

Caregiver App

In-Car + GPS Button

product image

263

billed per month

24/7 USA-Based Monitoring

i

24/7 USA-based monitoring. Professionally trained, UL-Listed, and CSAA 5-Diamond Certified

Automatic Crash Detection

i

Automatically connects to our 24/7 monitoring station in the event of a vehicle crash

Mobile GPS Monitoring

Caregiver App

i

The perfect compliment to your in-car medical alert. Get on-the-go 24/7 coverage wherever you go.

Save $9.95/mo

i

Combine both In-Home AND Out-of-Home GPS monitoring and experience Bay Alarm Medical's full suite of protection services.

Bundle & Save!

Bay Alarm Medical's full 360° protection suite. Get complete peace of mind with in-home, mobile gps, and in-car coverage. Save up to $406 per year when you bundle.

Bundle Plus

product image

263

billed per month

In-Home Medical Alert

Mobile GPS Medical Alert

In-Car Medical Alert

Caregiver App

Save $19.90/mo

i

Automatically detects a fall and connects with our 24/7 monitoring station without needing to push a button. Our bundle fall detection package includes coverage for both the in-home and mobile device.

Bundle Premium

product image

263

billed per month

In-Home Medical Alert

Mobile GPS Medical Alert

In-Car Medical Alert

Caregiver App

Auto Fall Detection Package

i

Automatically detects a fall and connects with our 24/7 monitoring station without needing to push a button. Our bundle fall detection package includes coverage for both the in-home and mobile device.

Wall Button 4-Pack

i

Widen your safety net by placing wall buttons low to the ground in the bathroom as well as around your bedroom, stairs, and other high fall risk areas of your home.

LockBox Service

i

Avoid property damage due to emergency forced entry with our safety lockbox.

Save $33.90/mo

Member Discounts Available

Call 1-877-522-9633 and ask about our American Seniors Association, AMAC, USAA, AARP, and other member discounts from various senior organizations. Please note, discount cannot be combined with other sales offering.

Try Us Risk-Free

We provide a 30-day trial period from the date the system arrives at your doorstep. We encourage you to test the system in multiple areas of the home so you can check the range, volume, and two-way communication.

Vial of Life

The Vial of Life is designed to speak for you when you can't speak for yourself. It allows our customers to have their complete medical information (allergies, medications, etc.) in their home for emergency personnel to reference during an emergency. Included FREE with every new subscription.

Compare Against the Competition.

Compare us to Life Alert® and Philips Lifeline®

Startup Costs
Minimum length of Contract
Multilingual Services
Free Spouse Coverage
Order Now
None
None
Yes
Yes
$95
3 years
No
No
$71.95
90 days
No
No

Do I need a dedicated landline?

Our In-home system is designed to work with most landline phones. If you do not have a landline - no worries! You can take advantage of our In-Home Cellular System and GPS options, which run off of AT&T cell towers. You DO NOT have to have AT&T for this to work, it is simply based on the coverage in your area.

If you have any questions or concerns regarding your landline compatibility or AT&T coverage in your area, please give us a call at 1-877-522-9633, and one of our Care Consultants can assist you.

Is there a trial period?

Yes. We provide a 30-day trial period from the date the system arrives at your doorstep. We encourage you to test the system in multiple areas of the home so you can check the range, volume, and two-way communication.

Can I switch plans?

Yes. Give us a ring and tell us which plan you’d like to move to.

Will my monthly rate ever increase?

With our Price-Lock Guarantee, your monthly rate will never increase.

What's your refund policy?

You may cancel your Bay Alarm Medical subscription at any time and we will refund any unused months less shipping costs.

How do I cancel service?

Simply give us a call to let us know you're canceling and ship the equipment back to our corporate headquarters: 2600 Stanwell Dr, Suite 103, Concord, CA 94520. We recommend getting a tracking number when shipping the package back to us.

Once we receive the equipment back, your account will be canceled, any unused months will be refunded, and no further charges will be billed to your credit card.

People Love Bay Alarm Medical.

Google Rating
4.7

1,563 reviews

Land line installation was simple (just plug into phone jack and wall outlet). Think the portable help buttons are a great idea. Placed them around the house so that the necklace wearing is optional, especially for someone adamant they will not wear one. Testing the unit once plugged in was simple,quick, and easy BUT suggest you have someone to help other than your elderly recipient. Customer service was great!read more
Leigh-Ann Hartley
15:43 21 Mar 18
Very pleased with everything involved to set my 94 year old mother up the Bay Alarm Medical. The agent I spoke with on the phone was knowledgeable, helpful, and very patient in answering my questions. The device arrived quickly and was very easy to set up. All the contact agents during the setup process were also polite and patient, outlining expectations in an easy to understand manner. Shortly after setup, my mom experienced a power outage. She called and asked me whether the system was still working. I told her to press the Help button and they'd respond in a matter of seconds. And they did! She was very pleased that they were so quick and very helpful in explaining that she was still safe even if the power went out.What a great company - so glad we chose Bay Alarm Medical!read more
Jean Erwin
01:43 12 Feb 18
The Bay in home monitoring system most likely saved my mom's life on three different occasions. In two cases she had fallen (she is 92 and uses a walker) outside her home. Bay Alarm dispatchers called 911 and paramedics arrived very quickly. Contacts were notified quickly as well. On the third occasion she had a home invasion and pushed her pendant button and the Invaders left when the Bay Alarm dispatchers came on the monitor speaker and ask what the emergency was. My family is very thankful for Bay Alarm! Great service at an excellent price!read more
randy ridenhour
17:50 15 Mar 18
I changed my phone service to Vonage and could not get my alert system to work so I thought I was going to need an upgrade. However while speaking with the customer service representative she said I didn't have it hooked up correctly. She walked me through the process and got me up and running. She spent somewhere between 20 and 30 minutes on the phone with me. I really appreciated the time and help she gave me. I have been with Bay medical for about two years and a couple of weeks ago I inadvertently set the alarm off. Well a little while later the ambulance service was at my door and my son and daughter were frantically calling me so the moral of that story is the system really does work. Having this alert system gives me great comfort. I would definitely advise anyone living alone to seriously consider a medical alert system.read more
Eileen Kelly
21:31 23 Mar 18
Have used Bay Alarm service for my elderly dad for over 2 years now. He has worn the pendant and also had the manual alarm button to use with one touch. Over this time he has activated his alarm multiple times, including several falls in which his pendant sensor alerted the Bay Alarm to call, and subsequently send EMS.This company is awesome . Their phone operators are courteous, experienced and extremely proactive in providing prompt attention and follow through to ensure my dad's safety.I highly recommend Bay Alarm to anyone considering for an elderly loved one.read more
Edward Vila
16:26 20 Feb 18
This is an updated review. I am moving out of the area and I needed to know if I can continue to use Bay Alarm. And, also, I am contemplating not having a land line when I move, so I needed to know all the ramifications, etc. The lady who helped me was excellent. She listened to all my questions and answered them very well. Her explanations were detailed and by the time the call ended, I felt very comfortable that I knew what to expect when I move. She very much deserves a solid 5 star rating. Also, I want to commend Bay Alarm on the excellent service they have given me the past several months. Everything worked as advertised. I was able to communicate with them even when outside of my house, etc. I usually test the system once a week and they are always very polite and concerned about how I'm doing and whether or not I'm OK. I plan on continuing with Bay Alarm when I move, and I whole heartedly recommend Bay Alarm to anyone who is in need of their service.read more
Charles Di Bari
19:36 30 Mar 18
We’ve only had service for a couple months (for my mother), and couldn’t be happier! Staff is very professional and patient. Price is a better value compared to other companies that I researched - I paid for 6 months and received a free lock box that contains a key to her door for First Responders. My mom has accidentally activated her alarm a few times, and they are VERY QUICK to respond. On one of the accidental activations, my mom had removed her hearing aid for bed and could not hear the agent. They followed protocol to a “T” and called 9-1-1 and then called me. I am very comfortable leaving my mom alone, knowing that Bay Alarm has their ears on for her 24/7!!!!read more
Helen Ward
17:22 04 Apr 18
My experience with Bay Alarm Medical, at this point, is purely online. I was looking for additional information for a family member. The associate that chatted with me, Kelly, was more than helpful.She was informative, knowledgeable, quick to respond and had an amazing sense of humor. She was able to answer every single one of my questions with little to no delay and in a concise manner. She is an absolute asset to the company. If she is any indication of the type of people you employ, you'll have my business in an instant if I can convince my relative to put one of your devices on.read more
Corey Roos
15:57 20 Apr 18
Excellent system ! Great people ! Outstanding service ! Mom and I are both very impressed with the quality of the devices she received, the friendly and professional way our questions were answered, and the helpfulness of the customer service team as they allowed us to test each one of the medical alert devices to my mother's satisfaction. And mine ! All tests went perfectly, and Mom is perfectly happy wearing her personal alert button wristband. I just can't measure the relief and gratitude I feel, knowing that Mom is no longer alone during my workday, and I can count on the Bay Alarm Medical system to bring her the help she needs in case of an emergency. Thanks to all at Bay Alarm Medical ! You are our heroes! Michelle and Margot in Memphisread more
Michelle Charbonnet
02:17 21 Apr 18
Thanks for doing a great job!I've spoken with Customer Service on several occasions and had very positive experiences. Also, I've added a second unit and easily had the billing aligned with the 1st on a semi-annual basis.More importantly, with testing and accidental alarms, the response is immediate. This provided a feeling of security for my aged, infirm family members.Thanks for providing a crucial service on a 24-hour basis!Respectfully,Gordon K. Galliganread more
Gordon Galligan
18:28 23 Apr 18
Superb customer service! Julia was patient, thorough, and very knowledgeable about their product offerings. I appreciated her staying on the line throughout the entire order process, even waiting for me to receive various confirmation e-mails along the way. A job very well done!read more
Richard Myers
19:31 07 Dec 18
Totally pleased and satisfied with all of the components of this alarm system and the respect and patience that was exhibited by the personnel in setting up the equipment. I look forward to excellent use of this alert system. To date I have not had to use it, but am sure if I need to there will be someone there for me. My two daughters have expressed their relief that I will be well taken care of in an emergency.read more
Phyllis Ruck
20:17 02 Nov 18
Bay Alarm Medical was great. Their service for my mom was outstanding and their team is very caring. When we had to move mom to an assisted living facility they made cancelling the service very easy. John, the customer service rep who helped us, was very good and eager to help. Just an outstanding company...read more
Michael Schrader
23:58 07 Dec 18
Thank you so much for your efficiency during the sign-up with Bay Alarm Medical. You helped me set up service for my 90-year old father and his elderly wife who live in another state; your staff made the process quick and painless. I especially appreciate your website. The videos provided so much information, both for me and for siblings in another state who will be setting up the system for my father. I'd like to encourage those people who are considering Bay Alarm Medical to take the time to review the appropriate videos as they answer typical questions, discuss paperwork and billing, and provide easy-to-follow installation instructions.read more
sherri gillam
17:23 14 Nov 18
I have only been using the Bay Medical Alarm System for about three weeks now. I have to say at this point I am very pleased with their products and customer service. Their response times are excellent, and their tech and customer service representatives go above and beyond being helpful in resolving any issues that arise. I currently have the GPS mobile device that I wear as a necklace when I am out and about, and have the land line device with the necklace and bracelet that I wear at home. I like the fact that I can wear this necklace in the shower, so I always feel safe. The bracelet is worn at night while sleeping.read more
Sheila Brent
00:22 11 Nov 18