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America's #1-rated medical alert system. Complete protection for inside the home. All packages include your choice of a necklace or wrist button. Easy plug & play installation.

LANDLINE SYSTEM

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CELLULAR SYSTEM

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Landline or Cellular?

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Cellular systems are much easier to setup. Just plug the device into a power outlet and flip the "ON" switch. With a cellular system, you won't have to deal with landlines, telephones, or modem compatibility.

Choose this option if you have a working traditional landline in the home

Choose this option if you DO NOT have a landline in your home (most common)

24/7 USA-Based Monitoring

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24/7 USA-based monitoring centers located in Utah & Idaho. Professionally-trained, UL-Listed, & CSAA 5-Diamond Certified

In-Home Base Unit

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The heart of your In-Home Medical Alert System. Base unit is included with your monthly subscription. No additional fees. Unit must be returned upon cancellation of service.

Personal Help Button

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A complimentary Personal Help Button with the option to wear around the wrist or the neck.

Portable

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Our Cellular systems work anywhere in the country. If you're a frequent traveler or have a second home, we recommend a cellular system.

24/7 USA-Based Monitoring

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24/7 USA-based monitoring. Professionally trained, UL-Listed, and CSAA 5-Diamond Certified

Location Tracking

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Our 24/7 call center will have instant access to your device's location if a help signal from your device is received.

Caregiver Tracking

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Check in on mom's current location in real-time and access her location history with our Caregiver Tracking app. Includes low battery notifications.

Cellular Service

4G LTE

4G LTE

3G

Auto Fall Detection

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Automatically detects a fall and connects with our 24/7 monitoring station without needing to push a button. Includes auto fall detection for both GPS Button and In-Home system.

Available
($10/mo upgrade)

Device Purchase

$99
Button is yours to keep

$179
Watch is yours to keep

In-Home System

Leased at no cost. Must be returned upon cancellation.

Leased at no cost. Must be returned upon cancellation.

Bundle Discount

Save $119.40 per year

Save $119.40 per year

Order Now Order Now Order Now

Want to customize your own package? Call us at 1-877-522-9633

In-Home Medical Alert

America's #1-rated medical alert system. Complete protection for inside the home. All packages include your choice of a necklace or wrist button. Easy plug & play installation.

LANDLINE SYSTEM

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263/mo

Free Equipment Use

Choose this option if you have a working traditional landline in the home

24/7 USA-Based Monitoring

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24/7 USA-based monitoring centers located in Utah & Idaho. Professionally-trained, UL-Listed, & CSAA 5-Diamond Certified

In-Home Base Unit + Help Button

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The heart of your In-Home Medical Alert System. Base unit is included with your monthly subscription. No additional fees. Unit must be returned upon cancellation of service.

On-the-Go Mobile Devices

Bay Alarm Medical offers a variety of mobile medical alert devices that work with your active lifestyle. Great for drivers, hikers, runners, and children of all ages. All mobile products require a device purchase. The device is yours to keep.

GPS Help Button

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263/mo

Device Purchase: $99

24/7 USA-Based Monitoring

Location Tracking

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Our 24/7 call center will have instant access to your device's location if a help signal from your device is received.

Caregiver Tracking

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Check in on mom's current location in real-time and access her location history with our Caregiver Tracking app. Includes low battery notifications.

Auto Fall Detection (+$10/mo)

SOS Smartwatch

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263/mo

Device Purchase: $179

24/7 USA-Based Monitoring

Location Tracking

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Our 24/7 call center will have instant access to your device's location if a help signal from your device is received.

4G LTE Cellular Service

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Check in on mom's current location in real-time and access her location history with our Caregiver Tracking app. Includes low battery notifications.

Bundle Packages
(Save $119.40 per year)

Combine your favorite On-the-Go mobile device with Bay Alarm Medical's award-winning in-home medical alert system. Get protection for both inside and outside the home while saving money at the same time.

IN-HOME + GPS

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263/mo

(Orig: $51.90/mo)

Device Purchase: $99

In-Home Medical Alert

Mobile GPS Medical Alert

Free Ground Shipping

Save $119.40 per year

In-Home + Smartwatch

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263/mo

(Orig: $51.90/mo)

Device Purchase: $179

In-Home Medical Alert

SOS Smartwatch Medical Alert

Free Ground Shipping

Save $119.40 per year

Account Manager App

Download the Bay Alarm Medical Account Manager App today! Update addresses, review billing history, and get updates on your account status. Available FREE on iOS and Android.

Try Us Risk-Free

We provide a 30-day trial period from the date the system arrives at your doorstep. We encourage you to test the system in multiple areas of the home so you can check the range, volume, and two-way communication.

Vial of Life

Included with every new subscription. The Vial of Life is designed to speak for you when you can't speak for yourself. It allows our customers to have their complete medical information (allergies, medications, etc.) in their home for emergency personnel to reference during an emergency.

Compare Against the Competition.

Compare us to Life Alert® and Medical Guardian®

Startup Costs
Minimum Length of Contract
Minimum Cost Per Month
Minimum Cost Per Day
Google Reviews Count
Google Reviews Rating
Order Now
None
None
$21.95/mo
$0.73/day
5,645
4.7/5
$95
3 years
$49.95/mo
$4.16/day
42
2.9/5
None
90 days
$29.95/mo
$0.97/day
110
3.5/5

How does it connect to my home?

Bay Alarm Medical offers both both in-home and on-the-go devices. Our in-home systems connect via a traditional landline or via cellular and our mobile devices all connect via cellular.

If you're unsure on which system or device to choose, give us a call and we'll help you figure it out.

Does Insurance cover the costs?

You will need to contact your provider to determine if coverage is available.

Is there a trial period?

Yes. We provide a 30-day trial period from the date the system arrives at your doorstep. We encourage you to test the system in multiple areas of the home so you can check the range, volume, and two-way communication.

Can I switch plans?

Yes. Give us a ring and tell us which plan you’d like to move to.

Will my monthly rate ever increase?

With our Price-Lock Guarantee, your monthly rate will never increase.

What's your refund policy?

You may cancel your Bay Alarm Medical subscription at any time and we will refund any unused months less shipping costs.

How do I cancel service?

Give us a call to let us know you're canceling and ship the equipment back to our corporate headquarters: 1140 Galaxy Way, Suite #150 Concord, CA 94520. We recommend getting a tracking number when shipping the package back to us.

Once we receive the equipment back and complete our inspection process, the account will be canceled. The cancellation process can take up to 2-3 weeks. Any unused months will be refunded based on the post-mark date, and no further charges will be billed to your credit card.

People Love Bay Alarm Medical.

Google Rating
4.7
Based on 6175 reviews
The system is good especially the cell system. My only issue is when you need to reach someone waiting on hold can take a half hour or more and sometimes i am hung up on. I will go out on a limb and... say anyone who needs a system like this or is a caregiver to someone who needs this does not have time or patience for long hold times. Yesterday i wasted more than an hour trying to get through and i just do not want to spend my important time waiting on hold.read more
Angela G
Angela G
18:01 04 Aug 21
Excellent service - respondent was very cordial and helpful - my questions were fully answered.
Richard McLane
Richard McLane
17:38 04 Aug 21
I signed up for Bay Alarm's Service on 7/6/21 & the equipment was delivered quickly. It turned out I did not need the system, notified Bay Alarm, and returned the equipment. They quickly and... professionally (young lady named "Esmeralda") completed my cancellation! I would 100% advise anyone needing a medical alert system to choose Bay Alarm Medical!read more
Kelly Huston
Kelly Huston
15:28 04 Aug 21
My Mother's wrist band broke. I called today, August 4, 2021 and was helped by a man whose name I missed, sorry. The band will be received next week, or the week after. Thank you so much for the... support we receive!read more
Randy Reichert
Randy Reichert
14:07 04 Aug 21
Response team very patient with us while they took time to check out our system.
Tony Null
Tony Null
02:49 04 Aug 21
I didn't catch his name but he was very good and thorough. He made sure I knew what to expect.
Dave Byrne
Dave Byrne
21:59 03 Aug 21
Helpful service. Prompt and respectful
Joanna Henderson
Joanna Henderson
19:47 03 Aug 21
It took several attempts to get through to a representative. Once through, and talking with a rep, the solution to my problem was an easy one.
Tom R
Tom R
15:38 03 Aug 21
I contracted with Bay Alarm for my mother a few years ago, and it has literally been a lifesaver. My mom had to call for help multiple times and the system never failed to deliver. When my mom... passed recently, Bay Alarm customer service was so easy to deal with, the return of equipment process is as simple as can be. Thank you all.read more
John Foglio
John Foglio
19:15 02 Aug 21
The waiting for a representative to get on the phone took 20 minutes!!!It would be nice to have a call back system if the wait time is greater than 5 minutes.Finally, when connected to John, he... was very helpful and resolved our problem very easily. Thank you, John.read more
Venus Rockwell
Venus Rockwell
16:38 02 Aug 21
Google Rating
4.7
Based on 6174 reviews