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America's #1-rated medical alert system. Complete protection for inside the home. All packages include your choice of a necklace or wrist button. Easy plug & play installation.

IN-HOME BASIC

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IN-HOME PREFERRED

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IN-HOME PREMIUM

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Connection Type

Landline - Please call to ensure telco compatibility

LTE Cellular

LTE Cellular

24/7 USA-Based Monitoring

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24/7 Monitoring

24/7 USA-based monitoring centers located in Utah & Idaho. Professionally-trained, UL-Listed, & CSAA 5-Diamond Certified

Faster Connection Speeds

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4G LTE and GPS

4G LTE systems connect up to 60% faster than landline devices.

Easy Installation

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Bay Alarm Medical installation of In-home medical alert system

Just plug the device into a power outlet and flip the "ON" switch. With cellular systems, you won't have to deal with landlines, telephones, or modem compatibility.

Wall Button Package

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Wall Button

Four wall buttons designed to be placed in high-risk fall areas such as bathrooms, kitchens, and stairwells for added safety around the home.

Device Purchase

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sos mobile help button with in-home medical alert system from Bay Alarm Medical

Device purchase is required for all mobile products. In-Home systems are leased free of charge but must returned upon subscription cancellation.

$79

$79

$79

24/7 USA-Based Monitoring

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24/7 Monitoring

24/7 USA-based monitoring. Professionally trained, UL-Listed, and CSAA 5-Diamond Certified. GPS Location tracking is also included with all mobile services.

Caregiver Tracking

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Caregiver Tracking App

Check in on mom's current location in real-time and access her location history with our Caregiver Tracking app. Includes low battery notifications.

Mobile Fall Detection

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Automatically detects a fall and connects with our 24/7 monitoring station without needing to push a button. Feature applies to Mobile Device only.

In-Home Protection

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Bundle an In-Home System with your mobile help button and get complete coverage both in and away from the home.

Bundle Discount

$59.95 $49.95/mo

Device Purchase

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Device purchase is required for all SOS mobile products. In-Home systems are leased free of charge but must returned upon subscription cancellation.

$159

$159

24/7 USA-Based Monitoring

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24/7 USA-based monitoring. Professionally trained, UL-Listed, and CSAA 5-Diamond Certified

Location Tracking

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Our 24/7 call center will have instant access to your device's location if a help signal from your device is received.

In-Home Protection

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Bundle an In-Home with your SOS Smartwatch and get complete coverage both in and away from the home.

Bundle Discount

$49.95 $39.95/mo

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*Free Shipping + Free Month on Select Quarterly & Annual Plans. Need Help? Call 1-877-522-9633

In-Home Medical Alert

America's #1-rated, award-winning, medical alert system. Complete protection for inside the home. All packages include your choice of a necklace or wrist button. Easy plug & play installation.

IN-HOME BASIC

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263/mo

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Landline - Please call to ensure telco compatibility

24/7 USA-Based Monitoring

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24/7 Monitoring

24/7 USA-based monitoring centers located in Utah & Idaho. Professionally-trained, UL-Listed, & CSAA 5-Diamond Certified

IN-HOME PREMIUM

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263/mo

Free Shipping + Free Month*

LTE Cellular - Faster connection speeds & easier installation

24/7 USA-Based Monitoring

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24/7 Monitoring

24/7 USA-based monitoring centers located in Utah & Idaho. Professionally-trained, UL-Listed, & CSAA 5-Diamond Certified

Free Shipping + Free Month on Select Plans

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4G LTE and GPS

4G LTE systems connect up to 60% faster than landline devices.

Wall Button Package

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Bay Alarm Medical installation of In-home medical alert system

Just plug the device into a power outlet and flip the "ON" switch. With cellular systems, you won't have to deal with landlines, telephones, or modem compatibility.

GPS Mobile Help Button

Stay protected while out and about. We'll dispatch local EMS to your location in case of an emergency. Features 4G LTE for fast response times. Caregiver Tracking is included with subscription. Made and monitored in the USA.

Mobile Lite

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263/mo

Free Shipping + Free Month*

Device Purchase: $79

24/7 USA-Based Monitoring

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24/7 Monitoring

24/7 USA-based monitoring. Professionally trained, UL-Listed, and CSAA 5-Diamond Certified. GPS Location tracking is also included with all mobile services.

Caregiver Tracking

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Caregiver Tracking App

Check in on mom's current location in real-time and access her location history with our Caregiver Tracking app. Includes low battery notifications.

Mobile 360° Bundle

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263/mo

Free Shipping + Free Month*

Device Purchase: $79

24/7 USA-Based Monitoring

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24/7 Monitoring

24/7 USA-based monitoring. Professionally trained, UL-Listed, and CSAA 5-Diamond Certified. GPS Location tracking is also included with all mobile services.

Caregiver Tracking

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Caregiver Tracking App

Check in on mom's current location in real-time and access her location history with our Caregiver Tracking app. Includes low battery notifications.

Mobile GPS Fall Detection

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Automatically detects a fall and connects with our 24/7 monitoring station without needing to push a button. Feature applies to Mobile Device only.

In-Home Protection

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Bundle an In-Home System with your mobile help button and get complete coverage both in and away from the home.

$59.90 $49.95/mo

SOS Smartwatch

The modern alternative to traditional medical alert systems. The SOS smartwatch has a physical help button to dispatch local EMS to your location. Features ultra-clear two-way talk and enhanced battery life.

In-Home + Smartwatch

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263/mo

Free Shipping + Free Month*

Device Purchase: $179

24/7 USA-Based Monitoring

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24/7 USA-based monitoring. Professionally trained, UL-Listed, and CSAA 5-Diamond Certified

Location Tracking

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Our 24/7 call center will have instant access to your device's location if a help signal from your device is received.

In-Home Protection

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Bundle an In-Home with your SOS Smartwatch and get complete coverage both in and away from the home.

$49.95 $39.95/mo

Account Manager App

Account Manager App

Download the Bay Alarm Medical Account Manager App today! Update addresses, review billing history, and get updates on your account status. Available FREE on iOS and Android.

30 Day Risk Free Trial

Try Us Risk-Free

We provide a 30-day trial period from the date the system arrives at your doorstep. We encourage you to test the system in multiple areas of the home so you can check the range, volume, and two-way communication.

Vial of Life

Vial of Life

Included with every new subscription. The Vial of Life is designed to speak for you when you can't speak for yourself. It allows our customers to have their complete medical information (allergies, medications, etc.) in their home for emergency personnel to reference during an emergency.

Compare Against the Competition.

Compare us to Life Alert® and Medical Guardian®

Startup Costs
Minimum Length of Contract
Plans Starting At
Google Reviews Count
Google Reviews Rating
Order Now
None
None
$19.95/mo
7666
4.7/5
$95
3 years
$49.95/mo
46
3.0/5
None
None
$29.95/mo
115
3.4/5

How does it connect to my home?

Bay Alarm Medical offers both both in-home and on-the-go devices. Our in-home systems connect via a traditional landline or via cellular and our mobile devices all connect via cellular. If you're unsure on which system or device to choose, give us a call and we'll help you figure it out.

Does Insurance cover the costs?

You will need to contact your provider to determine if coverage is available.

Is there a trial period?

Yes. We provide a 30-day trial period from the date the system arrives at your doorstep. If you decide the system isn't right for you, ship the system back to us and we'll refund your money minus shipping costs.

Are there any hidden fees?

Unlike some providers that charge processing, activation, or programming fees, Bay Alarm Medical does not have any hidden fees associated with our medical alert services.

Will my monthly rate ever increase?

With our Price-Lock Guarantee, your monthly rate will never increase.

What's your refund policy?

You may cancel your Bay Alarm Medical subscription at any time and we will refund any unused months less shipping costs.

How do I cancel service?

Give us a call to let us know you're canceling and ship the equipment back to our corporate headquarters: 1140 Galaxy Way, Suite #150 Concord, CA 94520. We recommend getting a tracking number when shipping the package back to us.

Once we receive the equipment back and complete our inspection process, the account will be canceled. The cancellation process can take up to 2-3 weeks. Any unused months will be refunded based on the post-mark date, and no further charges will be billed to your credit card.

People Love Bay Alarm Medical.

Google Rating
4.7
Based on 7680 reviews
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Amazing customer service! Each person with whom I speak is compassionate and understands how important it is that I can support mother from far away. They are thorough, helpful, and reliable.
Mellody Hayes, MD
Mellody Hayes, MD
01:17 26 May 22
Roxie was great and very helpful to get our problem resolved. She went above and beyond with superb service. Great customer service is hard to find this day and time. Thanks again
Meredith Stephens
Meredith Stephens
20:56 25 May 22
Very helpful when I thought I had a problem with my SOS watch. John, the customer rep was very patient and very helpful Thanks much
John Kolewski
John Kolewski
19:11 25 May 22
my problem was expeditiously resolved
Gundula Slack
Gundula Slack
17:33 25 May 22
It will not recognize my pass word/ triedto change it, but could not do it./ cannot get into my personal manager page....may have to return equipment if they won't fix the issue.
Harold Prechtel
Harold Prechtel
00:36 25 May 22
Customer service is exceptional. Very helpful and friendly staff that helps you through each step of buying, setup, and service process. The product/service is also great.
Maria T. Ianiro
Maria T. Ianiro
16:41 24 May 22
They were courteous, kind, & helpful. ✅
Phylis Dyches
Phylis Dyches
12:03 24 May 22
The person I spoke with ..Tasha was very polite... very patient ...very knowledgeable and should be commened for doing an excellent job
Zandra Morris
Zandra Morris
23:36 23 May 22
Many years of great service..would recommend.
Dave Hazelip
Dave Hazelip
15:52 23 May 22
Very helpful!
Doug Blais
Doug Blais
15:31 23 May 22
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Google Rating
4.7
Based on 7680 reviews
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