Choose Your Plan
Questions? Our Care Consultants are ready to help. Call 1-877-522-9633
Member Discounts Available
Call 1-877-522-9633 and ask about our American Seniors Association, AMAC & USAA Member Discounts.
Socks for Seniors Special
Get a FREE pair of Bombas socks when you subscribe to our service. Plus, for each pair of socks we give away, we'll donate an additional pair to the Socks in the City Program at the St. Anthony's Foundation.
Vial of Life
The Vial of Life is designed to speak for you when you can't speak for yourself. It allows our customers to have their complete medical information (allergies, medications, etc.) in their home for emergency personnel to reference during an emergency. Included FREE with every new subscription.
Compare Against the Competition.
Compare us to Life Alert® and Philips Lifeline®
Which plan is right for me?
Every customer is different and has their own individual needs. We have customers that have been with us for several years, so these customers take advantage of the lower semi-annual price. Other customers might only need the system for a couple of months, so it’s in their best interest to go with the monthly plan and have the flexibility to cancel at any time. Finally, some of our clients aren’t sure whether they will need the system for the long haul and decide to get the best of both worlds. They opt for the quarterly option because it’s the best balance between price and flexibility.
If you aren’t sure which option is right for you, give us a call at 1-877-522-9633 and one of our Care Consultants will be more than happy to help you compare our life alert systems so you get the best fit for your needs.
Is there a trial period?
Yes. We provide a 30-day trial period from the date the system arrives at your doorstep. We encourage you to test the system in multiple areas of the home so you can check the range, volume, and two-way communication.
What's your refund policy?
A full refund will be issued if the equipment is returned by the end of the 30-day trial period. While we don’t have any cancellation fees, please note that there are no refunds or pro-rations for unused months. If you are unsure about how long you or your loved will need our service, we highly recommend that you choose either the Monthly or Quarterly plan.
Can I switch plans?
Yes. Give us a call at 1-877-522-9633 and tell us which plan you’d like to move to. With that being said, our monthly rate is still much more inexpensive than that of other medical alert system companies.
How do I cancel service?
Simply give us a call to let us know you’re canceling. Ship the equipment back to our corporate headquarters: 2600 Stanwell Dr, Suite 103, Concord, CA 94520. We recommend getting a tracking number when shipping the package back to us. Once we receive the equipment back, your account will be canceled and no further charges will be billed to your credit card.