Bay Alarm Medical

Looking for Reviews of our Medical Alert System?

At Bay Alarm Medical, customer service and reputation are of the utmost importance. People want to buy the best medical alert system for peace of mind, and our customers want to know that the company behind the product is top-rated.

Anyone can post a few good medical alert reviews and testimonials to their website, but only unfiltered ratings from independent research agencies tell the real story.

Video Interview with Jackie
Video Interview with Kenneth

Kayla: Hi, I’m Kayla from Bay Alarm Medical and I’m sitting here with Jackie. Jackie has been a customer of ours for about a year now and she is going to share with us, her experience with the Bay Alarm Medical alert system.

Jackie, what led up to your purchase?

Jackie: Last fall, I was outside watering my plants. There was one step out there and I missed it, so I fell and broke my pelvis. I was in the hospital for about three days and then rehab for three weeks. When I got home my family suggested I get a medical alert system because I was home alone at the time of my fall. I had to drag myself into the house and pull the phone down to call for help.

Kayla: Were there any hesitations in getting the alert system?

Jackie: No, I certainly didn’t want to fall again. Being by myself, I was lucky that I was able to scoot back into the house and call for help, if I had been in the front I don’t know what I would’ve done.

Kayla: Is there a specific reason you chose Bay Alarm Medical?

Jackie: I actually have my home security system through Bay Alarm and when I found out that there was a medical alert system available, I figured I was happy with the home security so I’d give it a try.

Kayla: Have you had any bad experiences with our services/system?

Jackie: No, the only time I’ve ever called for assistance was to test my system.

Kayla: So, there are a lot of people who feel hesitant in getting a medical alert system because they feel like it takes away their independence. Do you have any advice for someone?

Jackie: It’s just an easy thing to do. I have this one around my neck but I also have the bracelet for my wrist that I wear in the shower.

Kayla: Can you show us the necklace? It’s so pretty, she has it on a gold chain.

Jackie: Yes, I put it on a gold chain.

Kayla: There you go, so it’s still stylish!

How has it made you feel in terms of security?

Jackie: My son lives with me temporarily now, but he still has to go to work and I am home alone sometimes so I always wear it. I feel safer. I think I’m careful, but you never know what’s going to happen.

Kayla: Thank you so much for inviting us into your home and allowing us to take some time to do this.

Kayla: Hi, I’m Kayla with Bay Alarm Medical. I’m here with Kenneth, a Bay Alarm Medical customer for about a year. He is going to share with us his experience so far.

So, Kenneth, what led up to your purchase of a medical alert system?

Kenneth: I have muscular dystrophy, so I fall a lot and I live by myself.

Kayla: You mentioned you fell before and laid there for 5 hours, tell me about that.

Kenneth: The last time I fell, I was there for about 5 hours, but I lucked out because I finally got a hold of my phone. After that, I went on the computer and looked at different companies. I liked the looks of the Bay Alarm Medical alert system and the size of the button.

Kayla: Have you had any negative experiences with us so far?

Kenneth: With the system? No. None. I’ve had the dog set it off accidentally, and I kinda freaked out but they helped me handle it. The last time I tested the system, I got a young man on the phone who said “It was sure nice talking to you!” and I was shocked.

Kayla: What advice do you have for other seniors who might be hesistant to buy one?

Kenneth: Pardon the language, but it’s really stupid not to get it. I held off. This system will save your neck. You’re gonna end up in a position where you fall, in the bathtub or for some people they have health problems. You push that button and they get on the system right away and they send an ambulance or firetruck coming if you need it. Kayla I’m glad you have the security and independence, thank you so much for inviting us into your home to discuss your experience.

Kenneth: You are certainly welcome. Like I said, the customer service is excellent. Yes, I love the system and security and all that, but every time I’ve called them, they always take care of me.

Consumer's Advocate
After a thorough review of medical alerts, where our editors compared monthly costs, quality of hardware & customer service, chose Bay Alarm Medical as the #1 top-rated company for seniors.
Bay Alarm Medical has a long history of protecting families and have become the industry leader in providing the best medical alert systems. We tested their line of medical alert solutions and it was clear why they are #1. They receive excellent ratings in the buying experience, equipment, value and customer service categories.
John Clinton
Medical Alert System Ratings
Bay Alarm Medical enjoys a strong reputation as a leader in protecting family, health, and independence. They've been in business over 60 years and have garnered industry-wide and customer praise for their medical alert systems. We recently obtained their medical alert system device and put it to the test. In short, Bay Alarm Medical's product was far and away the best system we tested. You press "help" and that's what you get immediately. The combination of ease-of-use, quality build, operator response time, and price make it our #1 choice.
Bay Alarm Medical makes choosing for their medical alert systems easy, as they have a complete and flexible solution for each type of user. We found that their latest advanced GPS alert systems and fall detection outperform similar technologies. Furthermore, all systems are paired with Bay Alarm Medical’s stellar monitoring services and overall outstanding customer service. Our findings and the rave feedback for this company from our users made it easy for us to select Bay Alarm Medical as the number one ranked medical alert provider.
2016 Top Ten Reviews Gold Award
Bay Alarm Medical provides you with everything you need to care for your loved one at a price that won't break the bank. This family-owned business draws on six decades of experience to provide your family members with top-notch, reliable medical alert systems that provide immediate assistance in the case of an emergency. For the elderly and those who live with disabilities, the thought of being alone and having a medical emergency weighs heavily on the mind. The Bay Alarm Medical Alert System offers peace of mind for such individuals. This medical alert system boasts a 1,000-foot range. It comes as a waterproof necklace or wristband. This medical alert system is easy to install and has a backup battery in case your power goes out. Bay Alarm Medical is the ideal medical monitoring system because of the balance it strikes between good features and good value. It has everything you need to care for a loved one but doesn't include unnecessary extras. The company has invested in the things that really count – easy installation, great equipment, fair payment terms and excellent customer care in practically any language at any time of the day or night. Bay Alarm Medical can provide assistance to your loved one 24 hours a day, 365 days a year at the touch of one button. That's what all of the medical alert systems in our lineup do, but this company stands out by putting the customer first in so many ways – including no-hassle pricing, the best combination of hardware and fast, courteous service in 170 languages.
Our mother who is 87 years young is now living on her own. We wanted to make absolutely sure that she will be as safe as possible. We took meticulous effort in researching all of the options, technologies, and services available. After a complete comparative review process, it was clearly evident that Bay Alarm Medical offered the best overall package. The hardware is very user friendly, very easy to set up, and customer service has been superb. We first decided to opt for the 3 month payment arrangement to save some cost versus the month-to-month plan, but after this trial period we felt confident to sign up for the yearly plan in order to acquire the least expensive service. Bay Alarm's pricing was the least expensive, yet in no way has this compromised their service, which has been a very pleasant surprise. We are very pleased and satisfied with the product, the pricing and the excellent customer service. Our confidence is such that we will not hesitate to recommend Bay Alarm's medical alert system to others.
Sam K.
Stockton, CA
ConsumerAffairs Trusted
When I was researching different companies for the life alert alarm system, Bay Alarm was the most informative and helpful. They answered all of my many questions and were very patient. My mom appears to be less stressed and more relaxed since she started wearing her bracelet. Upon installing and setting up, the operator was very helpful and patient as I ran through the process and had my mom talk, etc. The lock box was easy to set up and hang and it was included with the purchase. Thank you Bay Alarm Medical.
Cheryl S.
Phoenix, AZ
I did a great deal of research on medical alert systems before I decided on Bay Alarm Medical for my 93 year old father. The terms were easy, the unit arrived quickly from CA to VA, and it was easy to install. My father was pleased with the system and it gave him (as well as his children) great peace of mind. When Daddy passed away in March, return of the system to Bay Alarm was easy, and their customer service was both compassionate and efficient. There were no hidden fees, no surprises whatsoever. Thank you for helping keep my father safe and secure. I would not hesitate to recommend Bay Alarm Medical!
JoAnn Hightower
Chester, VA
via Facebook
The Gadgeteer Medical Alert Review
This is not a fun or sexy gadget, but it is a very valuable one. I had no problems setting the system up, and the paperwork (contact form, contract, cancellation form) was all emailed in advance so I could have had it ready even before the system arrived. It is a good system – well-made and well-supported. As my mom pointed out, it cannot cover every contingency, but nothing ever can.
Mark Adkins review
Bay Alarm posts all of its pricing upfront, unlike Life Alert which requires you to call or send for a brochure. That type of transparency is always welcome in making a consumer decision. Bay Alarm also said it didn’t do much advertising to keep its costs down. Bay Alarm won me over for several other reasons. The website featured videos on how to install the device and use it, a help to both myself and my father in understanding the product. It offered $1 off its monthly fee for AAA members, with options to pay monthly, quarterly or annually as well as discounts with the latter two. The device could also be worn around the neck or, as my father preferred, on the wrist. And probably most importantly, the third time I called the company (after I had signed my father up) the operator knew who my Dad was before I told them, because his phone number had already identified him. I consider that good customer service, something that could prove lifesaving considering the product.
Teresa McUsic
Bay Alarm Medical has used a powerful combination of great deals and advanced technology to earn themselves a place among the best medical alert system providers. With many different services available, Bay Alarm Medical is well-suited to all types of seniors.
The Senior List
We're recommending the Bay Alarm Medical Alert System because it satisfies many of our top criteria for medical alert system providers. Their staff is attentive, the pendant is waterproof, the in-home range is as good as it gets, it's easy to install, and if that wasn't enough they offer free monitoring for a second pendant purchase (for spouse or roommate). We also like the fact that there are a number of positive Bay Alarm Medical Alert System Reviews available which gives us confidence in recommending them strongly.
Amie Clark
The Senior List
Bay Alarm does not lock users into long-term contracts; customers pay a monthly fee, and can cancel the service at anytime. Bay Alarm offers service in 170 languages and provides live chat support, a rare bonus among medical alert companies.
Stephanie Pappas
Senior Writer
Tom's Guide
With a 1,000-foot (300 meters) range and 24/7 support in 170 languages, Bay Alarm Medical is one of the most reliable medical alert services on the market.
Michael Andronico
My Senior Source Review
MySeniorSource has voted Bay Alarm Medical to be the overall Best Pick out of all Medical Alert Devices we've reviewed. You get a quality product at a lower price than any comparable competitor. You'll also find that unlike many of their competitors, Bay Alarm offers Monitored Fire, Smoke and Co2 detection. This is a very important feature to many customers and family members that want to make sure their loved one is safe at all times. Overall, you can't go wrong with a device such as this. We give it a 100% thumbs up!
Bay Alarm Medical is a business that provides medical alert systems nationwide. Their head company is Bay Alarm, which is an established name in the home security systems field. Bay Alarm features top quality systems which are very easy to set up as well as easy to use. Even among the technically-challenged, consumers do not have any difficulty configuring Bay Alarm systems on their own. The company's friendly service appeals to clients. Apart from standard medical alarm solutions, they have an upgraded service which will connect with the residence's carbon monoxide and fire sensors. Obtaining the Bay Alarm medical system needs no set-up costs or long term agreements. Bay Alarm has one of the most sensible rates in relation to personal emergency response systems like these.
Anita Hilliard
The Bay Alarm Medical alert system combines the best aspects of simple, efficient monitoring with impressive performance and support. The Bay Alarm system's pendant or wristband monitors are both conveniently small and have an operating range of 1000 feet. The units can even be worn outdoors as long as the wearer remains within the operating range of the system. Customer service has the capability to respond effectively in an incredible 170 different languages. Installation is a breeze and a "no technician needed" is part of the sales message for this company. Plug the unobtrusive monitor into a phone line and electrical outlet is as hard as gets to get this reliable system in place.
Bay Alarm Medical stood out for a) how concise their marketing materials were and b) how they were readily available to answer questions, whether by phone, email, or online. In fact, on my first visit to their site, there was an actual person (his name was Alan) available to chat and to answer my questions about the medical alarm system industry. This was absolutely refreshing because I had come across some extremely outdated and unprofessional sites where there were limited to no disclosure of service level and accountability. Frankly, if I had to feel "shady" from a site that was suppose to disclose how their services and products would help keep my loved ones safe then "no, thanks". Bay Alarm Medical was definitely different. Important to me, Bay Alarm Medical was one of two (and the best, I think) when it came to multilingual medical alarm systems. So if you are looking for a Vietnamese medical alarm system or medical alarm systems with Chinese or Japanese on-call responders, for example, then Bay Alarm Medical is a good place to look deeper. They have over 60 language-support options - free of charge to your particular coverage.
Murray Nguyen
Joe Thoron Medical Alert Review
Bay Alarm provides reliable monitoring with reliable equipment at a really decent price. They're not the fanciest in the business, and they're not chasing the latest technology, but they're putting their money into hiring great people to do their customer service and emergency monitoring, and they're making it easy for the customers who choose to do business with them.
Joe Thoron
Sandra Cheng Medical Alert Review
Bay Alarm Medical is the medical alert systems arm of Bay Alarm, a company that is well established in the field of security monitoring systems. Bay Alarm stays true to its stated mission of offering protection to important areas in a person's life like health and independence. They have successfully put together a user-friendly system that customers like and trust and the staff at the company are helpful and professional in their approach. The basic system consists of a base unit, a pendant that can be worn as a bracelet or necklace, and access to a 24/7 monitoring center for emergency help. The best part about Bay Alarm Medical is that they’re less expensive than many of their competitors. A month's service can go as low as $25 per month for customers who pre-pay for the year.
Sandra Cheng
Heritage Hall
Now there are lots of medical alert companies, they've been around for a while. They've all been very different, provided different quirks and gimmicks, and kinds of other stuff. It seems like in recent years, some of the alarm companies, the folks that have been doing house alarms for years, thought that they should also be doing medical alerts. Lots of different ones have tried their hand at it, but Bay Alarm Medical sort of stood out to me. Because I wrote a blog for Heritage Hall, I did some research on what was the best medical alert company. Yours came out tops on so many different rankings.
Donna Gail
Heritage Hall | Senior Breakfast Club
Advanced Wellness Geriatric Care Management
Thank you for the opportunity to tell why Advanced Wellness GCM recommends Bay Alarm Medical to my Clients. It is important for seniors to have safety and peace of mind. I had a couple of seniors that fell and laid there for hours before a neighbor or a family member discovered that the senior needed help. Seniors want to stay in their own homes as long as possible and as a Geriatric Care Manager, I want to make that happen. Bay Alarm Medical is my first line of safety to keep the senior at home. Bay Alarm Medical offers customer service when many companies are going the other direction. You can call David Meistrell and he will assist the client as if it was his own Grandmother or Grandfather. I routinely receive comments on Bay Alarm Medical from all of my families on how effective and efficient they are. Thank you for your partnership with Advanced Wellness Geriatric Care Management and all of the seniors you have assisted.
Helen Justice, GCM
Advanced Wellness Geriatric Care Management
Sacramento, CA
Help at Home Senior Care
Help at Home Senior Care has referred many of our customers to Bay Alarm Medical because we know that they will receive quality service at a fair price that will help them remain safe in their home. Our local Bay Alarm Medical representative is caring and dependable and we feel secure that she will treat our clients with the same dignity and respect that we feel is imperative to customer satisfaction.
Bridgett Hodkin
Help at Home Senior Care
Sacramento, CA
I called Life Alert first. Phone rep was too aggressive with trying to upsell their services. I had a nice chat with Alan at Bay Alarm Medical and he answered all our questions with no pressure. I greatly appreciate this. Cindy Dunigan
Buellton, CA
I wanted to let you know that my mother has your medical alert system. On May 31st, she was having a heart attack and pressed her medic alert button. A calm woman acknowledged her by name and asked if she needed help. Because of the medic alert button, she is alive today. It was life or death with only a 90 minute window to save her. She had 2 stints put in her heart and is recovering at home. I just wanted to personally thank you for a wonderful service that worked perfectly. Jeanne Fitzgerald
Richmond, CA
Just wanted to say "Thank You" again for helping me choose the Bay Alarm Medical Alert Service. It was nice to talk to you on the phone and get practical information about the service & re-assurance. Thank you for walking me through the steps especially the paper work. I like the system a lot and feel safer having it here in my home. I enjoyed your sense of humor! God bless you now and always, Dorothy Frincke
Sacramento, CA
Our daughter recommended Bay Alarm Medical to us. We met with the Sales Rep. Stacey Dalton. She was very knowledgeable about the service and spent time with us to make sure we understood the working of the systems. Oct 12 we had a storm that took down our power. Within a short time Bay Alarm Medical response team was calling us to make sure we were O.K. So glad to know how well the systems works. I have referred friends as I'm so pleased with the company. Roxy Pullam
Carmichael CA
After researching all the Medical Alert companies, I found Bay Alarm Medical had the right stuff for my parents. No confusing contracts, family owned, longevity, and already well know for their alarms systems. Customer service is excellent. Stacey Dalton is tops! I've referred several friends and family members who are also very happy. Thanks so much for the peace of mind your systems affords me and my family. Pat Frywald
Vacaville, CA
One of the things I really liked was the setup of our system. Stacey came in and tested it all throughout our house, including the utility room and outside. Additionally, we don't have to be home at the same time every month for the test, they do there test behind the scenes. Lastly, the price is very reasonable. George Costanich
Before Bay Alarm Medical, I would not have considered using a Medical Alert System, but now I would not go with out it. I like the reassurance I feel when I am at home, knowing help is always available if needed. Marge Coughanour
My mom was very happy with the quick service in getting the device delivered. We had to delay activation for couple of weeks and someone contacted us to see if there was a problem since they had not seen any signals yet. She had my sister call to get it installed and tested. Everyone was very helpful and took very few minutes to activate the service. She is 85 years old and feels secure knowing she has the service just in case something should happen since she does live alone. Her neighbors have a similar service they are paying much more and not as good of service. Anna Price
Anaheim, CA
I've always worried about my 87-year-old mother because she lives at home alone. She was using another alert service that required a family member be contacted to permit paramedics into her home. I found this inconvenient because my siblings and I live hours away. With Bay Alarm Medical I can be assured that an ambulance will be automatically be dispatched if needed and my mother will be provided with the proper care. It was so easy to sign up; the staff was very polite, informative, and helpful. Patti Calahane
Pacheco, CA
I am very pleased to say how easy it was to get the Bay Medical for my home. It was a very simple set up and the instructions are easy to follow.  I am on a fixed income, as most others that need this service, and I am saving much more than I was paying with my other service. I also like that there is no contract term to fulfill. I highly recommend this service to everyone that is home alone. Ruth Cockrill
Bay Alarm Medical exceeded my expectations. Lately, it seems I have a habit of falling. My wife wanted to make sure that when she's away, I would be looked after. This has helped us feel we have a back up we can always depend on. My friends are all in their 80s and with Bay Alarm Medical, we no longer need to be afraid of being alone. Robert Teichera
My sister and I feel so much better knowing my Mom has the service just in case she does fall or worse.  She lives by herself and is 86 and wants to remain independent so this helps her do so.  We just found out lately she has been having dizzy spells but know with the service we do not have to worry as much since she can simply hit the button to get help Anna Price

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