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1,261 reviews
Land line installation was simple (just plug into phone jack and wall outlet). Think the portable help buttons are a great idea. Placed them around the house so that the necklace wearing is optional, especially for someone adamant they will not wear one. Testing the unit once plugged in was simple,quick, and easy BUT suggest you have someone to help other than your elderly recipient. Customer service was great!read more
Leigh-Ann Hartley
15:43 21 Mar 18
Very pleased with everything involved to set my 94 year old mother up the Bay Alarm Medical. The agent I spoke with on the phone was knowledgeable, helpful, and very patient in answering my questions. The device arrived quickly and was very easy to set up. All the contact agents during the setup process were also polite and patient, outlining expectations in an easy to understand manner. Shortly after setup, my mom experienced a power outage. She called and asked me whether the system was still working. I told her to press the Help button and they'd respond in a matter of seconds. And they did! She was very pleased that they were so quick and very helpful in explaining that she was still safe even if the power went out.What a great company - so glad we chose Bay Alarm Medical!read more
Jean Erwin
01:43 12 Feb 18
The Bay in home monitoring system most likely saved my mom's life on three different occasions. In two cases she had fallen (she is 92 and uses a walker) outside her home. Bay Alarm dispatchers called 911 and paramedics arrived very quickly. Contacts were notified quickly as well. On the third occasion she had a home invasion and pushed her pendant button and the Invaders left when the Bay Alarm dispatchers came on the monitor speaker and ask what the emergency was. My family is very thankful for Bay Alarm! Great service at an excellent price!read more
randy ridenhour
17:50 15 Mar 18
I changed my phone service to Vonage and could not get my alert system to work so I thought I was going to need an upgrade. However while speaking with the customer service representative she said I didn't have it hooked up correctly. She walked me through the process and got me up and running. She spent somewhere between 20 and 30 minutes on the phone with me. I really appreciated the time and help she gave me. I have been with Bay medical for about two years and a couple of weeks ago I inadvertently set the alarm off. Well a little while later the ambulance service was at my door and my son and daughter were frantically calling me so the moral of that story is the system really does work. Having this alert system gives me great comfort. I would definitely advise anyone living alone to seriously consider a medical alert system.read more
Eileen Kelly
21:31 23 Mar 18
Have used Bay Alarm service for my elderly dad for over 2 years now. He has worn the pendant and also had the manual alarm button to use with one touch. Over this time he has activated his alarm multiple times, including several falls in which his pendant sensor alerted the Bay Alarm to call, and subsequently send EMS.This company is awesome . Their phone operators are courteous, experienced and extremely proactive in providing prompt attention and follow through to ensure my dad's safety.I highly recommend Bay Alarm to anyone considering for an elderly loved one.read more
Edward Vila
16:26 20 Feb 18
This is an updated review. I am moving out of the area and I needed to know if I can continue to use Bay Alarm. And, also, I am contemplating not having a land line when I move, so I needed to know all the ramifications, etc. The lady who helped me was excellent. She listened to all my questions and answered them very well. Her explanations were detailed and by the time the call ended, I felt very comfortable that I knew what to expect when I move. She very much deserves a solid 5 star rating. Also, I want to commend Bay Alarm on the excellent service they have given me the past several months. Everything worked as advertised. I was able to communicate with them even when outside of my house, etc. I usually test the system once a week and they are always very polite and concerned about how I'm doing and whether or not I'm OK. I plan on continuing with Bay Alarm when I move, and I whole heartedly recommend Bay Alarm to anyone who is in need of their service.read more
Charles Di Bari
19:36 30 Mar 18
We’ve only had service for a couple months (for my mother), and couldn’t be happier! Staff is very professional and patient. Price is a better value compared to other companies that I researched - I paid for 6 months and received a free lock box that contains a key to her door for First Responders. My mom has accidentally activated her alarm a few times, and they are VERY QUICK to respond. On one of the accidental activations, my mom had removed her hearing aid for bed and could not hear the agent. They followed protocol to a “T” and called 9-1-1 and then called me. I am very comfortable leaving my mom alone, knowing that Bay Alarm has their ears on for her 24/7!!!!read more
Helen Ward
17:22 04 Apr 18
My experience with Bay Alarm Medical, at this point, is purely online. I was looking for additional information for a family member. The associate that chatted with me, Kelly, was more than helpful.She was informative, knowledgeable, quick to respond and had an amazing sense of humor. She was able to answer every single one of my questions with little to no delay and in a concise manner. She is an absolute asset to the company. If she is any indication of the type of people you employ, you'll have my business in an instant if I can convince my relative to put one of your devices on.read more
Corey Roos
15:57 20 Apr 18
Excellent system ! Great people ! Outstanding service ! Mom and I are both very impressed with the quality of the devices she received, the friendly and professional way our questions were answered, and the helpfulness of the customer service team as they allowed us to test each one of the medical alert devices to my mother's satisfaction. And mine ! All tests went perfectly, and Mom is perfectly happy wearing her personal alert button wristband. I just can't measure the relief and gratitude I feel, knowing that Mom is no longer alone during my workday, and I can count on the Bay Alarm Medical system to bring her the help she needs in case of an emergency. Thanks to all at Bay Alarm Medical ! You are our heroes! Michelle and Margot in Memphisread more
Michelle Charbonnet
02:17 21 Apr 18
Thanks for doing a great job!I've spoken with Customer Service on several occasions and had very positive experiences. Also, I've added a second unit and easily had the billing aligned with the 1st on a semi-annual basis.More importantly, with testing and accidental alarms, the response is immediate. This provided a feeling of security for my aged, infirm family members.Thanks for providing a crucial service on a 24-hour basis!Respectfully,Gordon K. Galliganread more
Gordon Galligan
18:28 23 Apr 18
I found Alyssa to be very courteous and helpful. No high pressure sales tactics. Or call took over 30 minutes because there were many questions that I had and she was patient and helpful in answering them. Overall a very positive experience.read more
David Tedlow
02:27 09 May 18
Bay Alarm Medical helped us with emergency care for my mother. They were very conscientious about checking and helping us set up her equipment, and they sent help quickly every time we needed it. Their hardware worked great. It was affordable, and we did not have to sign a contract. Knowing the service was month-to-month put our minds at ease. We really enjoyed our experience with Bay Alarm Medical.read more
Ann Smith
15:34 10 May 18
My interactions with Bay Alarm Medical always have been exemplary! Today I need some information regarding billing so I could request reimbursement from my mother's long term care insurance company. I spoke with Esmeralda and she was quick to understand my needs an knew how to resolve my request. The smile on her face came through in her voice. I received the information I needed within minutes via email -- exactly as requested!!read more
MJ Shannon
21:21 15 May 18
The customer representative, Nae, was so supportive and patient! We were all set to go in just a matter of minutes and honestly, the experience was seemless. I initially, was incorrect on how I needed to set up my mother’s device. Nae expertly reviewed what had been done and gently instructed on the way it needed to be done. Very grateful and our entire family is thankful for this service!!read more
Amanda Conner
20:32 23 May 18
Thank you to Bay Alarm for taking care of the medical alarm system for my mom. It was a great relief to know she would have help at the push of a button. We were fortunate that she didn't have any emergency situations, but the peace of mind she had just knowing help was there, is wonderful. We all appreciate your care and how simple you made the process.read more
Jewelle Mello
23:45 04 Jun 18
I wanted to add GPS to my present service. Esmeralda took me through the added program, step by step, including costs, and guided me through the signing process with out a hitch. As an added plus, Esmeralda was patient, thorough and answered every question clearly. Did I mention she is also delightful to talk to? Well, yes she is. Plato Chamisread more
plato chamis
21:15 11 Jun 18
After hours and hours of confusing research online looking for a medical alert system, we selected Bay Alarm Medical. Consumer Report was very helpful in comparing several systems, which helped simplify the hunt.We have been clients now for four months and am impressed again and again. The customer service and tech support is patient, clear, helpful and very pleasant to work with. We selected the In-Home system with fall detection and the GPS pendant system for away from home with fall detection. We also added 2 wall "Help" buttons near the floor in the bathrooms.We just moved the whole system to our summer home and updated our address, contact list, and tested. Even when the alert goes off by accident, they are very patient and supportive. When I, the wife, & installer, need help or advice, they are always there! I particularly liked and still use the videos online - clear, not complicated, easy to follow & understand. We both highly recommend the Bay Alarm Medical system. The peace of mind for us both is so reassuring!read more
Pam Hall
21:28 19 Jun 18
From my first call and several more, every single person has been very welcoming and extremely patient with me. I changed my system, absolutely no problems. They allowed me as much time as I needed to get myself comfortable with everything.Very professional.I am glad I made this choice with so many available.read more
Cathy Bogus
20:58 19 Jun 18
MY experience with Bay Alarm so far has been excellent. I received the equipment in a timely manner. I'm am "technology challenged" and had some difficulty getting everything set up and operational. I called the Bay Alarm help number and reached an actual REAL person! I had more than one problem, and each time the Customer Rep was very helpful, patiently going over things in a simple way, so I could completely understand and complete the necessary procedure. I look forward to a healthy, safe future with this Company.read more
Marie Moore
00:26 22 Jun 18
So very pleased with the service we received from Bay Alarm Medical. The equipment was easy to install. Calls for help were answered promptly. Notification was immediate when an emergency occurred. Customer service was always most helpful. I highly recommend this company.read more
Carole Henehan
17:45 22 Jun 18
I was impressed with how quick and easy it was to set this unit up. Response time during testing was fast. My relative did not have to press the help button during the time we had the unit, and then she could no longer remain at home, so our experience was short-lived. However, the unit and company behind it impressed me.read more
Gloria Porter
11:17 23 Jun 18
I have been impressed with Bay Alarm from the moment we ordered a Medical Alert button for my mom many months ago and today was no different. My phone call today to Bay Alarm was handled with professionalism, kindness and humor. The customer service rep was able to handle my questions and requests promptly and we are able to handle the situation. She was absolutely lovely. Thank you!read more
Jennifer Wilson
20:36 26 Jun 18
Tre was very helpful getting us set up with the alarm system we wanted. All our questions were answered completely and in a timely manner. We are comfortable that we selected the best medical alert system for my mother who lives alone. Reasonable operating cost, no hidden fees, and plenty of options to get the exact coverage we need. Thank you Bay Alarm!read more
Roberta Gehr
00:19 28 Jun 18
After a billing error or so I thought was brought to my attention, I was connected with Annetta(?) I believe. She was phenomenal! I was in a bad mood and she was the voice of reason that calmed me down. She knew exactly what was going on and diligently brought to light what was really my error, not Bay Alarms. I spoke with her twice in an afternoon, both times I was loaded for Bear. She was so patient and sweet that I couldn’t stay grumpy for long. She is a true professional and I hope she’s treated as such. The best interaction with customer service in a long time. I wish I could say the same about myself, but I can’t. That’s why Annetta deserves big kudos and she’s the reason I’m staying with Bay Alarm...at least one of them anyhow..Thank you Annetta!!read more
Mike Atchley
02:02 29 Jun 18
This service is amazing! My mother has had numerous falls and they always were very helpful and responsive with getting my mother the help she needed. There were no troubles with updating information or making changes to the account and services when needed.I highly recommend them to anyone who may require medical alert services.read more
Timothy Fuller
17:52 05 Jul 18
We are very satisfied with Bay Alarm Medical. Fortunately my mother has only needed to use it one time since we installed it. My mom wears her necklace faithfully. She recently fell outside on the porch and was unable to get up. She pushed the button to engage the alarm. However she was unable to hear the tech from Bay Alarm speaking to her. The tech called the persons listed on the account and explained that she was not answering him. The rescue squad was sent to my mom’s house. Thankfully she was ok and did not need to be taken to the hospital. My brothers and I are very glad that we purchased this device for my mom. It gives us peace of mind that when we are not around, help is near if she needs it.Every time I have contacted Bay Alarm the representatives have been caring, courteous, and very helpful.read more
Sandy Connell
23:46 09 Jul 18
I admit that I am "tech challenged," as my kids would say. However, after calling the 800 line, Craig was calm, polite, professional and very patient with "walking" me through the entire set-up and "working" procedure. His explanations were clear and concise. And he quickly put me at ease with all the possible scenarios that could arise.Craig's "on phone assistance" was, indeed, a very pleasant and re-assuring experience. Thanks again, Craig!read more
Ronald Mabry
01:53 16 Jul 18
I have lost my gps medic alert and after looking for days I decided to call for a replacement. The woman that answered the phone was very efficient and helpful.. she assured me that I would receive the replacement and that it would be an upgrade! She was so professional and calm it calmed me down..I called my sister and told her it was like winning the lottery! Receiving a replacement and such a polite, kind rep!I readily promote Bay Alarm ... in this competitive business customer service makes the difference!Thank you Bay Alarm,Judi Reedread more
Judi Reed
19:10 17 Jul 18
Bay Alarm Medical is the real deal in a good way. After doing some research on medical alarm companies for my elderly mother I found that a lot of them have sales people that are like sharks that won't let go when you call them and are only after your money. Bay Alarm Medical will treat you well, answer your questions in a friendly manner and be there if you need them. You will not be disappointed if you chose to do business with them.Doug, in Michiganread more
Doug Hawkins
21:12 18 Jul 18
This company has been outstanding when we needed the alarm to work correctly 1000% of the time. I live 2700 miles from my mother and my sister is an hour away, we felt so much better knowing if something was wrong, my mother was just a “button push” away from gaining help. At one point an ambulance was needed and the system worked perfectly, they called for the ambulance and next called my sister. Every single contact we had with this company we had very competent, caring and patient people answering our questions. Even when the button was pushed by mistake, the Bay Alarm staff always stayed patient and kind. I highly recommend this company to anyone who needs someone they love, and lives independently, to have this kind of security.read more
michelle perkins
17:47 26 Jul 18
The service I got at Bay alarm was absolutely wonderful. I just set my units up today and wanted to be sure that I tested them properly and needed some help so I called. The lady was absolutely wonderful and helped me through everything. I feel so Much more comfortable knowing that I have this extra security to protect myself. Thank you for everyone being so nice so kind and I look forward to maybe talking to you if I should need anymore help. Have a great weekend everyone.read more
Margaret R Anderson
00:24 02 Aug 18
My family arranged for Bay Alarm services after I returned from an unexpected hospital stay.Fortunately, I never actually "needed" to the alarm but its presence has been a tremendous peace of mind to me and my concerned family.The customer service people have been very gracious and helpful.I am also impressed at the additional capabilities of my "command central" unit as it can be programmed to respond to other alerts, be set for reminder alerts (like taking prescriptions), and more.It is my pleasure to recommend the Bay Alarm service to all people concerned about safety while living alone, or to those who want to help a loved one with a reliable safety check service.read more
L A Calkins
21:44 07 Aug 18
America's #1 Rated Medical Alert Systems
Consumers love Bay Alarm Medical. But, don't just take our word for it.
Bay Alarm Medical delivered the fastest overall response times and the best portable help button range in our tests"
"Bay Alarm Medical takes a very hands-on approach to customer service. Customer care representatives spend time with each decision maker and user early in the process to provide consultation to ensure the customer is getting everything they need and that their loved one is protected."
I am very pleased with Bay Alarm Medical. The customer service was excellent from start to finish, meaning from the time I began service with them until the time I ended service due to the passing of my grandmother. We never had any malfunctions with the equipment. The price could not be beat. Most of all, it gave both my grandmother and myself peace of mind. Thank you.
It has been a pleasure to have been served by you over these years. You have provided such caring, upright service. You were instrumental, as my mother had fallen, in providing the necessary action to get her help. Your prompt reaction was uncanny. I would never hesitate to refer you and the service. The courtesy I have experienced has been first rate.