Bay Alarm Medical

How do our Medical Alert Devices Work?

Get Rapid 24/7 Emergency Help at the Push of a Button.
  • Emergency medical help at the push of a button

    Need help? Simply push your emergency medical alert button. Remain calm. Help is on the way!

  • 24/7 medical alert monitoring from our call centers

    A trained, 24/7 live operator will speak to you over the console and make sure you're taken care of.

  • We'll send help

    If necessary, we'll contact friends, family, neighbors, and your local 911 emergency services.

Check out our How-To Videos

Sometimes, watching an example makes things so much easier. Check out our collection of videos to learn more about how our system works, our plans, and general information about Bay Alarm Medical.

Head over to our video page

Best Medical Alert Provider of 2016 4 (466 reviews)
After researching multiple companies, it was easy to see that Bay Alarm was the best company to go with. The representative I worked with on the phone was both knowledgeable and friendly and I felt she had my interest in mind, not a quick phone conversation and sign up. Thank you for giving me and my family the peace of mind to know that I'm safer now than I've ever been. - Anna K, Mooresville NC
In-Home Medical Alert System
In-Home System
From $25/mo

Our most popular medical alert system. Get rapid 24/7 emergency push-button help today. Requires a traditional landline phone jack.

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Automatic Fall Detection
Automatic Fall Detection
From $35/mo

Add an extra layer of reassurance. The system will automatically place a call for help if you're unable to.

Compatible with both landline and cellular in-home life alert systems.

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Cellular Medical Alert System
In-Home Cellular
From $35/mo

For residents without a traditional landline. Get 24/7 medical alert protection without being tied to a phone cord. Powered by AT&T's 3G Network

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Mobile GPS Help Button
Mobile GPS Help Button
From $35/mo

The go-anywhere and do-anything, GPS-equipped medical alert system. Get on-the-go 24/7 protection!


Powered by AT&T's Nationwide Cellular Network.

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Smoke & CO
From $39.95/mo

Get all the benefits of our 24/7 life alert system with the added benefits of monitored fire, smoke, and carbon monoxide protection. Requires a traditional landline phone jack.

For a limited time, sign up for our Monitored Smoke & CO service and receive a FREE Lockbox!

Call 1-877-522-9633 for details.

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3 Redundant USA Call Centers

Even our backups have backups.
Medical Alert USA Call Center


A medical alert system is only as good as the 24/7 emergency call center that backs it up. Bay Alarm Medical works closely with our USA-based monitoring partner to create a network of highly reliable emergency response centers. Located in Ogden, Utah and Rexburg, Idaho, the two state-of-the-art centers are full duplicates of each other. If one station were to ever go offline, the other station would provide immediate emergency coverage.

Certified & Accredited

CSAA Five Diamond Certified

Both 24/7 emergency medical monitoring centers are CSAA Five Diamond Certified and undergo a rigorous certification process annually, commit to tough quality standards, and agree to random inspections by UL, a nationally recognized testing laboratory.

3 Call Stations

Bay Alarm Medical provides consultation, technical support and customer service from our headquarters in California. We keep 24/7 medical monitoring completely separate from our day to day business operations to ensure that all calls are rapidly responded to.

Family Owned & Operated Since 1946

Bay Alarm Medical has been protecting seniors for nearly 7 decades. Interested? Chat with one of our Care Consultants today!

Nationwide Coverage

Service available all across the United States including Alaska & Hawaii.

Med Alert System USA Coverage

Our medical alarm system is compatible with all standard phone lines, cable providers (Comcast, Time Warner, Cox) and VOIP solutions (AT&T, Verizon). See a detailed list of compatible digital phone providers.

Looking for something to work outside the home? Check out our GPS Mobile Medical Alert

Multi-Lingual Support

¡Hola, 你 好, Privet!

We support over 170 languages to effectively communicate with our non-English or English-as-a-second-language clients!

Popular options include:

  • Spanish
  • Chinese
  • Farsi
  • Vietnamese
  • Russian

See the complete list of supported languages.

Member Discounts Available

Ask about our AARP, AMAC & USAA Member Discounts.



Rated 9 out of 10 based on 466 reviews. See some of the reviews here.
September 28
More information and follow up on testing needed
I have not had an occasion to use the system yet, but I feel that there should have been more instructions and support on setting up and testing.
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September 25
Peace of mind
I am writing this on behalf of my sister who is the actual customer. She had a stroke 3 years ago and until that time, she was a very independent lady. She was very fortunate to still be able to bath and dress herself but her speech was severely affected due to the stroke. It naturally made her much more frail. Her home was sold and she finally came to live with me and my husband. As time went on, we were giving her excellent care but we could tell she felt she was so "useless". I love her so much but my husband told me I was waiting on her hand and foot and not allowing her to do anything for herself. After much thought and trepidation, I realized he was right and I discussed the options with her. She didn't need to be in a nursing home but I was so nervous about her living on her own. We found a beautiful and gated apartment and she was beyond excited. I looked online for a life-line system and chose Bay Medical. It has been such a blessing. One time she accidentally hit the button and they came right on and asked if she needed help. It scared her to death but we later laughed together and I told her, "Well, that's great cause at least we know it works". I go to her apartment at least once or twice a day but I feel so good knowing that if I'm not there someone can send help quickly if needed. Thanks---Phyllis Weeks
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September 23
Great company
Their response time is great and very nice people to work with. We're extremely happy with our decision to go with Bay Alarm Medical.
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September 21
Bay Medical Review
The service works very well. My mom had an emergency and EMS services were contacted as well as myself. Billing also worked with my mom to continue to provide her monitoring at a reduced annual rate. Thanks...
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September 21
Exceptional customer service
Rachelle answered all my questions and was very helpful
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September 20
Peace of mind!
Ordering and set up were so easy. The peace of mind Bay Alarm Medical gives us is worth every penny spent. As working children of an elderly parent we know that Bay Alarm Medical will be very responsive to any need that arises while we are away at work. Our father was apprehensive staying alone at night but not any longer! He tells everyone he comes in contact with that they need to get a Bay Alarm Medical system. He's a walking advertisement!
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September 20
Customer Service is amazing!!!
Rachel was great in helping me get all set up so my dad is taken care of when I am not around to help him. I am so relieved...
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September 18
Review of Bay Alarm Medical
Shyla helped with ordering for my elderly mother, and was very efficient and knowledgeable.
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September 17
Thank you for providing a valuable service.
I fell and was trapped. I am seventy six years old. Your quick response helped to get me back on my feet. Thank you very much.
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September 15
Excellent service!
Rachelle was an excellent customer service person. She was extremely helpful and patient with all my questions and several phone calls. I am excited to receive the product for my mom. Thank you!
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September 14
Bay Amarm Medical Has Joined My "Band of Angels."
A great burden has been lifted from the shoulders of my Son, in Texas, my Daughter, in Florida, Family, and Friends. Since my Son did the research of personal alarm systems, wanting the BEST Protection System for his Mother, I trusted him to find it. Since the Bay Alarm Medical System has been in my home, I now feel that I have an additional member of my "Band of Angels." With professional live help at the simple push of a button, I feel so much safer. Thank you, Bay Alarm Medical and staff.
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September 13
Bay Alarm Medical is the real deal!
Recently, the power went out. I had taken my mother to a doctor's appointment, and no sooner returned when Bay Alarm phoned to make sure everything was okay. It demonstrated their monitoring system was working well, and their team was on their "A" game. I appreciated the call. Thanks!
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September 13
We bought this alert for our Mom. She lives alone and this gives both us a great sense of security knowing she can call for help even when not close to a phone.
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September 11
Top notch
Everyone one I've had contact with has been so helpful and pleasant. We've had several false alarms and the Bay Alarm staff have been professional, courteous and efficient.
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September 10
Okay, I guess.
I'm satisfied with the' at home'features of this system. However since I'm away from home a good deal, the 'round the neck' feature does little.
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September 8
Excellent experience with Bay Alarm
We have had no problems with Bay Alarm. I originally signed up for a wrist band alarm, but found that being in a wheelchair I was accidentally setting off the alarm. So I switched to the necklace instead. They were very polite about the false alarms. More importantly, they were there when the alarms weren't false and got me help immediately.
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September 4
Smooth easy process and freindly customer service
The ordering process was simple with no feeling of pressure from the company rep. The equipment arrived in a timely manner. Installation was straightforward with activation on our first attempt. We have only been set up for a few weeks so I cannot report how the responce would be regarding an emergency situation. I do feel confident however that the system would work as advertized. Our only issue was the necklace holding the pendant did come apart as my mother was doing some weeding in the yard.
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September 4
Great and helpful personnel
I have dropped my device that hangs on a cord around my neck several times. Each time it has called for help and the person answering has been so kind and understanding. I am so sorry this has happened, but they have never made me feel I am a bother
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September 1
Excellent response
I haven't had a real problem only accidentally punched but response is immediate and friendly.
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August 28
Can't take that away from me.
Honestly, I was pleasantly surprised. I didn't particularly want one but my grown son pushed it. I put it on and honestly have not taken it off. Slips right under any garment. You hardly know it's there. Nice to be able to shower with it on. My biggest bonus is seeing how it freed up my 3 grown children. They are great to help and always available but it has added a new layer of confidence to me and to them. Love it.
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    Shop Online

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  • Interested?

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  • Call Us
    Call Us

    Get answers about our medical alert systems and rate plans before you buy.

    Call 1-877-522-9633

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