How Do Our Medical Alert Systems Work?

When seconds matter, Bay Alarm Medical delivers.

Push Button

Need help? Push your emergency medical alert button and remain calm. Help is on the way!

We Answer

A trained, 24/7 live operator will speak to you over the console and make sure you're taken care of.

We Respond

We'll contact friends, family, neighbors, and if necessary, your local 911 emergency services.

Jim T. Miller, NBC Today contributor and creator of SavvySenior.org, demonstrates how to use Bay Alarm Medical’s medical alert system, pricing options, and the importance of why every senior should have one in the home.

Buy Now

Our medical alert systems are designed to make your life easier. Just plug and play! Tools and extra equipment won’t be necessary. But if you do need help, we’re just a call away. See our handy Help Guides which are also included with every system.

SEE HELP GUIDES
Voted Best Medical Alert
Provider of 2020
Google Rating
4.7

4,675 reviews

Bay Alarm Medical offered us many more years of independent living for my mother in her life. The confidence and assurance it gave her to have them available at the push of a button allowed her to sleep better and live her life more fully in her condo. Today we part ways with Bay Alarm Medical after 5 and a half years. Thank you Bay Alarm Medical for your great staff and comfortable caring service even when I called to cancel service. Always professional and quality support! I will continue to recommend you to others and would quickly choose to start service again if the need should arrive again in our family.

- Kevin Bailey

Get Started

In-Home Medical Alert

From $19.95/mo

Our most popular medical alert system for seniors. Get 24/7 help at the push of a button. Available with Automatic Fall Detection and AT&T 4G LTE for homes without a landline . Made and monitored in the USA.

On the Go Help Button

From $24.95/mo

Stay protected while out and about. We'll dispatch local EMS to your location in case of an emergency. Features 4G LTE for fast response times. Made and monitored in the USA.

In-Car Medical Alert

From $29.95/mo

Plugs into your vehicle's 12v socket. Get automatic crash detection, location tracking, and 2-way communication to our monitoring center. Made and monitored in the USA.

Bundle Packages

From $39.95/mo

Save money when you bundle any of our mobile devices with an in-home medical alert system. Widen your safety net and be covered both in and away from the home.

3 Redundant Call Centers

Even our backups have backups.

Monitored in the USA for Maximum Reliability

A medical alert system is only as good as the 24/7 emergency call center that backs it up. Bay Alarm Medical works closely with our USA-based monitoring partner to create a network of highly reliable emergency response centers. Located in Ogden, Utah and Rexburg, Idaho, the two state-of-the-art centers are full duplicates of each other. If one station were to ever go offline, the other station would provide immediate emergency coverage.

Certified & Accredited

logo-csaaBoth 24/7 emergency medical monitoring centers are CSAA Five Diamond Certified and undergo a rigorous certification process annually, commit to tough quality standards, and agree to random inspections by UL, a nationally recognized testing laboratory.

3 Call Stations

Bay Alarm Medical provides consultation, technical support and customer service from our headquarters in California. We keep 24/7 medical monitoring completely separate from our day to day business operations to ensure that all calls are rapidly responded to.

Nationwide Coverage

Service available all across the United States including Alaska & Hawaii.

Our medical alarm system is compatible with most standard phone lines, cable providers (Comcast, Time Warner, Cox, etc.) and VOIP solutions (AT&T, Verizon).

Have questions? Our Care Consultants are ready to help!

¡Hola, 你 好, Privet!

We support over 170 languages to effectively communicate with our non-English or English-as-a-second-language clients!

Popular options include: Spanish, Chinese, Farsi, Vietnamese, & Russian.

View All Supported Languages

Account Manager App

Download our Account Manager App to update payments and account information in the palm of your hands!

LEARN MORE

Voted Best Medical Alert
Provider of 2020

Google Rating
4.7

4,675 reviews

Bay Alarm was Perfect for our Mom, while she needed it. Great customer service, Quick Response, and Very Caring. What I liked about it when I made my choice of which service to use, is she didn’t have to charge it like some units have to be. Also it’s much smaller than most of the others. We usually did a test on it every couple weeks, it worked great. It was set up in a central part of the house, and could be heard thoughout the house. Mom never had to use it, but it was a good feeling to know she had it as a necklace, (it also comes as a bracelet) if needed. It wasn’t GPS but when she went out, then she had her cell phone with her. We were Totally Happy with Bay Alarm System. Thank You!read more
Denise Donaldson
20:54 31 May 20
I called to learn about Bay Alarm's Medical Service for my Sister and was very lucky to speak with Jacky who was very helpful! I was a complete novice on this subject before our conversation; doing it for someone else was equally challenging. Jacky went out of her way to explain how things work and what to expect to preclude unnecessary surprises later! She was professional and focused on understanding our needs; unlike other companies in this industry she wasn't selling!By career I'm a headhunter; hiring professional, etc....Jacky is a natural service provider...Bay Alarm is lucky to have her & best of all:we signed up today!read more
CAROL RING
02:48 27 May 20
I have been a customer for 6 years and do not have a single complaint about this company. Everyone I have dealt with has been experienced, pleasant and ready to help. I have had no issues with any of my equipment and the few times something strange happened, they were on it immediately. Being 73 and living alone, it is a small price to pay for my peace of mind. I highly recommend this company.read more
Sandy Hoeffer
20:19 15 May 20
We have been VERY happy with the Bay Alarm Medical Alert system. We have had it for seven years for my elderly mom. When she had to use it, it worked just as it was supposed to. Whenever I’ve needed to call customer service for any reason, they’ve been very professional and helpful. I would recommend Bay Alarm to anyone who’s looking for a medical alert system.read more
Anne Donley
01:03 07 May 20
I purchased this for my mother and assisted her in setting this up. A month ago it suddenly went off. A strange out-of-state number came on and since those are nearly always phishing calls - and they are many - I ignored it. But I quickly saw that voicemail was left and then knew it was from Bay Alarm.I instantly made phone calls since I am two hours away. My mother was helped within 15 minutes. What a gift and help this is! From what I understand from my mother she never pushed the button. It was the fall detection that went off. I am very glad for this device. It was worth the cost. It is also very convenient and effective.Mom is now moving into an Assisted Living facility as a result of her fall. She will no longer need this as it will be provided in that facility. Many thanks and much appreciation for the great work you do!read more
Mark Ziemer
02:18 29 Apr 20
Great. I just got my parents set up, and from my first contact with this company through the set up and installation, everything has been user-friendly. Everyone I have spoken with at this company is incredibly patient and nice. This service is worth far more than they charge. Thank you for providing this for people. I will be certain to tell anyone I can about your company.read more
Clint Williams
16:31 27 Apr 20
Bay Alarm Medical worked flawlessly for my mom. Operators were professional, efficient, caring & polite each time my mom hit the button. Police + an ambulance were dispatched when needed. Even when the at accidentally hit the button, operators were warm, friendly and understanding. My mom felt safe and we had peace of mind. Cost was certainly reasonable. I would highly recommend.read more
Laurie Post
17:20 18 Apr 20
Very quick response time. Very professional and courteous staff. I would recommend Bay Alarm Medical for anyone needing assistance. They provided great service at a very reasonable price to my mother whenever she needed help and couldn’t get to the phone.read more
Julia Keating
15:20 16 Apr 20
I regrettably had to call to cancel this wonderful service because my loved one is going into assisted living. It was a great help to her. I spoke with Alexis, and she was prompt, courteous, and professional. My loved one did have to use her emergency button a few times, and the agents at Bay Alarm Medical helped in a flash, contacting the emergency person immediately! I recommend this service to anyone looking for peace of mind for their loved one.read more
Michael Cammareri
01:27 14 Apr 20
Rico was very knowledgeable and kind. Gave me the wireless option which is a great relief because I didn't have enough power in the right places to add your device. He checked the wireless status in my area, judged it OK and will be sending a. new base device after i agree via email to the extra monthly fee.THANKS SO MUCH, RICO AND BAY ALARM MEDICAL!read more
ALICE K MERWIN
14:58 13 Apr 20
We have Bay Alarm for my 91 yr old mother. We put lots of Help buttons all around our house & garage. Sometimes we accidentally set it off & they call so quickly. It’s comforting to know if there was a real emergency it will work so well & so fast. We even gets calls & emails to people on our contact list if the battery is low or of someone doesn’t answer the Help Call Back quickly. We checked with other alarm companies, and chose Bay Alarm because they let us have so many Help buttons We probably have 10 of them all over the house by the floor & near the shower. My mother could reach out with her arm to push the Help button or could crawl. She won’t wear the necklace which is why we have Help buttons all over the house. They give you a lockbox with a code & we put a key inside in the event EMS ever need to gain entry We’ve had Bay Alarm for 3 years. They are very reasonably priced & a wonderful company. Can’t recommend highly enough. Kim Thrasherread more
Kim Thrasher
18:02 07 Apr 20
We were notified of a low battery on my mother's pendant. This notification via call to her personal cell phone, her home phone and by email to me (her son). We returned a call to Bay Alarm and were walked through checking the unit, verifying the problem and ordering the replacement while being assured that the unit was fully functioning and would be until we received the replacement unit. My mother lives alone and Bay Alarm has actively cared for her for the last 3 years. She trusts them implicitly and so does her family. Bay Alarm allows all of us to feel comfort and reassurance that she is as safe as possible living alone at age 93.read more
Glenn Potter
17:16 19 Mar 20
Customer service as been excellent and very patient ansering all my question for a home alert system that I bought for my mother. We have not set up and tested the unit yet but that I am sure will be effortless as the instructions appear to be very clear. Cannot comment on use of the equipment and hopefully will never be able to but the piece of mind that my mother will have this should she need it is priceless. With my experience so far with sales and customer service has been flawless. I would recommend this company.read more
Raymond Bourgeois
23:39 17 Mar 20
Dianna was great. I call about two different issues. First, I had been receiving low battery signals. Dianna explained what was happening and how it could be corrected. She went through the different ways I could get a new pendent at the lest expensive cost. I saved about $50. Secondly, I wanted to change one of the individuals to be contacted before 911 if an incident occurred. No problem at all. She professionally answered a few other questions I had. She is an excellent customer service rep.read more
Betty Rigdon
23:32 05 Mar 20
I just purchased my alarm a month ago and like it very much. Have not needed it yet for emergency purpose but did have a question for them and they were very polite, courteous and helpful to me.I have been very happy with my device, have had no issues with it since purchasing it about 6 months ago. I test it every month successfully. Had one question today and it was answered very quickly and professionally. I am very confident of itread more
Pat Santucci
18:40 02 Mar 20
I called customer service the other night to cancel our service. Unfortunately, my husband didn’t comprehend how to use it. The cancellation process went very smoothly. The person I spoke to was very pleasant, understanding and informative. She specifically explained the steps I needed to follow. Her professionalism was of the highest standards and greatly appreciated. Thank you very much for your service.read more
Debbie Cavicchi
14:37 26 Feb 20
Bay Alarm Medical offered us many more years of independent living for my mother in her life. The confidence and assurance it gave her to have them available at the push of a button allowed her to sleep better and live her life more fully in her condo. Today we part ways with Bay Alarm Medical after 5 and a half years as we move her to her next life in a place where she can have help more readily available that provides this service as part of their housing area. Thank you Bay Alarm Medical for your great staff and comfortable caring service even when I called to cancel service. Always professional and quality support! I will continue to recommend you to others and would quickly choose to start service again if the need should arrive again in our family.read more
Kevin Bailey
00:44 18 Jan 20
I bought Bay Alarm Medical for my 86 year old mother who was living alone. It was comforting knowing that there was someone there to help her at the push of a button. She used it when she fell and broke her hip. We're very grateful to Bay Alarm Medical for helping her when she fell. Bay Alarm Medical was always picked up right away whenever we tested the unit and when it was used for an actual emergency. Easy setup and ease of use. I would highly recommend. The only reason why I cancelled is that my mother moved into assisted living where they have there own system.read more
Joe Sindoni
04:25 16 Jan 20
I ordered Bay Alarm Medical for my Mom for Christmas. She refused to use it so I called the company to tell them I would have to return it. I think the young man I spoke with was named John. He was so very helpful and had a genuinely kind voice. I hated to return the system but was made to feel better while speaking with him. I know this is a job for him, but it was personal for me, and he made me believe his kindness towards me was personal to him as well. Thank you to this wonderful human being who respects others while taking his job seriously. 5 stars!read more
Dawn Slaton
17:52 10 Jan 20
My customer service rep was wonderful. Very kind, professional and helpful. She explained the process of getting the lanyard with the Bella charm and how the return would be made with the wristband...when to expect the lanyard and what to do when I received it. Very thorough.I even commented that everyone I had dealt with from Bay Alarm Medical seemed like they had gone through a”Disney Training”. Very rarely is everyone to helpful.Thank youread more
Terry Thompson
02:46 10 Jan 20
The represent was very patient, clear speaking and had a sense of humor to go along with mine. He was wonderful to answer all of my questions and stayed on the phone while we also tested the base into. Very professional and personal. Thank you!read more
Donna Henderson
01:34 31 Dec 19
Needed to get an alert service for my 85 yr old Mother. With so many to choose from, I was happy to see the high ratings for Bay Alarm Medical. They have been true to their reviews! Always answered proptly with any tests we ran on the equipment and customer service has always been pleasant, helpful and responsive. The plus for my Mom was that the alert device, whether on the wrist or around the neck, was small and easy for her to use. Will recommend Bay Alarm Medical very highly.read more
Business Manager
20:52 20 Dec 19
Two Bay Alarm representatives walked me through the trial plan application, both were helpful. After reviewing my first choice of plans I decided to make a change and called a second time. Adina the second rep helped me make the change to my plan explaining every detail of the cost differences and the new options in the revised plan. If the service of the equipment is as good as your representatives I expect to be very pleased.read more
Angelo Mone
22:25 09 Dec 19
Talked with Julia today - terrific experience! She helped me understand what I did and didn't need, and she clarified the fact that the basic need - which was also the least expensive - fit my profile. Speaking with her was much more helpful than simply filling out an online form. Julie was patient, thorough, and answered m questions perfectly. I ended up placing an order, and love the fact that I can return the product within 30 days, if it doesn't end up being right for me. However, I am confident that it will be. Thank you Bay Alarm Medical for your values and competence.read more
Holly Suhi
00:48 22 Nov 19
Vanessa was the rep who assisted me with the activation. Vanessa was clear with her directions and explanations. Once the first test was completed, it was apparent the connection was poor but Vanessa was able to troubleshoot the issue and found a solution. Thank you for providing this service and help provide a small piece of mind.read more
Lanette Whiteley
19:48 19 Nov 19
Every time I have called Bay Medical for help, the response has been pleasant and professional. I never hesitate to call because I have always received such care and today was no exception. Shawn called me back because the wait time was long and helped me test our system staying with us through the entire process explaining what to expect. True customer service!!! Pleasant voice with a great helpful attitude! Excellent service! Thank you Bay Medical!read more
Lesia Woodson
18:34 15 Nov 19
Called to verify activation information for my Mother's account. The call volume was high so I elected to go with call back. They called back shortly after and I was able to clarify the information I needed. the representative was very helpful, courteous, and professional. So far everyone I have dealt with at Bay Alarm have been great.read more
Mike Savage
22:18 13 Nov 19
Had to have my original device replaced. That was done very quickly. Had a little bit of a problem setting it up. Called and the tech person did an excellent job leading me through the set up process. We tested it. Everything works great. Very satisfied with the service I received. Thank you very much.read more
Janice Croft
20:55 07 Nov 19
Bay Alarm representative Rachelle was very helpful. She was very patient and understanding of my situation. Every question I had, she able to answer clearly. In the end, I was able to purchase the Bay Alarm Medical system for my 94 year old Aunt. I am looking forward to getting the unit installed and working for her.read more
toni thomas
00:29 07 Nov 19
I just want to take a second to recognize a well organized and very efficient company. I'm so grateful to all of the customer service representatives and staff. Your prompt response times and care for the person on the other end of the phone is greatly appreciated. You helped save a very special loved one from congestive heart failure. Keep doing what your doing. Shaun, I don't know your last name but "kudos " and thank you for your time and patience. Sincerely, Danielle Terry and Angelo Polaccoread more
Danielle Terry
12:15 31 Oct 19
I thought Bay Alarm was a good enough company until I tried to cancel a fully paid up account when my Mother moved into assisted living. They say they have no cancellation fees but they make the process very inconvenient which amounts to a fee because you end up continuing to pay while they make the process hard. You can’t just send the unit back and stop paying either because they turn you over to collection even when you clearly have attempted to cancel. I will not use them in the future because of the difficulty in cancelling when the time comes.read more
Lisa Sooter
01:09 22 Oct 19
I called in the evening to change my address. I waited for a long time and so I thought I would have better luck if I called in the morning hours. The same thing. They gave an option that they would call me back if I left my number. I don't like to do that because I don't know if I will be available when they call back. I finally got a representative to answer my call. He was very nice and I got my address changed in their system. He even had me push the help button so he could check to see if the change of address went through. After that he had me go to different rooms in the house to make sure I didn't have any dead spots and could alert from every room. He was very nice. It is just the waiting so long no matter what time you call. They need to hire more people.read more
Beverly Dorrian
14:21 17 Oct 19
So far I've only ordered on the phone and it was super pleasant. In the two weeks since I looked at their Company online they have aggressively advertised to me and the very pleasant representative sealed the deal with me. I will update after delivery and set-up.UPDATEThis alarm saved my moms life more than once! Quick caring response from monitors to get help out to my mom in a hurry.Worth every penny.read more
Lori Posner
01:10 16 Oct 19
We installed the Bay Alarm system for my mom yesterday. It was very easy to set up and we were very impressed with the staff (who promptly answered our calls). We tested the system from multiple locations in the home and each time we tested the various buttons, a Bay Alarm employee answered our test calls with efficiency, courtesy, patience and kindness. We feel much more secure now that the system is set up, and we are more confident in my mom's ability to live independently with the Bay Alarm people just a touch of a button away. Thank you Bay Alarm, for a quality product and a great customer experience.read more
Kathy Wall
17:24 15 Oct 19
So far, so good. Although my mom lives in NJ and Bay Alarm is Located in California, it doesn’t seem to be a problem. The few times that she has pressed her alarm button, the representatives were extremely helpful and help was on its way. So here’s to hoping that Bay Alarm continues to be competent. We are very happy with their service.read more
Barbara O'Brien
17:02 11 Oct 19
We had a great experience with Bay Alarm Medical Company. It offered my Mother and our entire family a sense of security and peace of mind knowing that Bay Alarm would have someone there to take care of Mom and any medical emergency that might have come up. Working with their Customer Service Department was always easy, a pleasure and sometimes even fun! Thank you all for what you do!read more
Laura Osman
23:28 09 Oct 19
From start to finish Bay Medical and all of it's associates have been fantastic. Ordering was simple and easy. Testing was easy and associates always so friendly. Unfortunately we no longer need their services and the return process and termination process was once again courteous friendly and easy.read more
Karen Palaia
23:10 02 Oct 19
Bay Alarm Medical is an outstanding service and their equipment is top notch. From customer service to responding to emergencies, we were impressed. We looked at many different companies while selecting which medical alert service would be right for my mother in law. The lockbox for emergency responders and the vial of life info were so valuable when needed. I can’t stress enough how important both of those features were for us. Do take the time to write all of your elder prescription info. We received the equipment quickly after we initiated service, had great over-the-phone instructions for setup. All in all, we are very happy we chose this company and strongly recommend them to anyone needing to protect a loved one.read more