How Do Our Medical Alert Systems Work?

When seconds matter, Bay Alarm Medical delivers.

Push Button

Need help? Push your emergency medical alert button and remain calm. Help is on the way!

We Answer

A trained, 24/7 live operator will speak to you over the console and make sure you're taken care of.

We Respond

We'll contact friends, family, neighbors, and if necessary, your local 911 emergency services.

Jim T. Miller, NBC Today contributor and creator of, demonstrates how to use Bay Alarm Medical’s medical alert system, pricing options, and the importance of why every senior should have one in the home.

Buy Now

Our medical alert systems are designed to make your life easier. Just plug and play! Tools and extra equipment won’t be necessary. But if you do need help, we’re just a call away. See our handy Help Guides which are also included with every system.

Voted Best Medical Alert
Provider of 2021
Google Rating
Based on 5899 reviews

Bay Alarm Medical offered us many more years of independent living for my mother in her life. The confidence and assurance it gave her to have them available at the push of a button allowed her to sleep better and live her life more fully in her condo. Today we part ways with Bay Alarm Medical after 5 and a half years. Thank you Bay Alarm Medical for your great staff and comfortable caring service even when I called to cancel service. Always professional and quality support! I will continue to recommend you to others and would quickly choose to start service again if the need should arrive again in our family.

- Kevin Bailey

In-Home Medical Alert

From $19.95/mo

Our most popular medical alert system for seniors. Get 24/7 help at the push of a button. Available with Automatic Fall Detection and AT&T 4G LTE for homes without a landline . Made and monitored in the USA.

On the Go Help Button

From $29.95/mo

Stay protected while out and about. We'll dispatch local EMS to your location in case of an emergency. Features 4G LTE for fast response times. Made and monitored in the USA.

SOS Smartwatch

From $29.95/mo

A new way to stay protected while out and about. The SOS smartwatch has a physical help button to dispatch local EMS to your location. Features long battery life, water resistance, and gps tracking.

Bundle Packages

From $44.95/mo

Save money when you bundle any of our mobile devices with an in-home medical alert system. Widen your safety net and be covered both in and away from the home.

Automatic Fall Detection

Additional $10/mo

Automatic Fall Detection automatically places a call for help if you’re unable to. Available with In-Home and GPS Mobile medical alert systems.

Made In America

Our family-owned business has been serving fellow Americans since 1946 . We're proud that our core products are designed, manufactured, and monitored exclusively in the United States.

Nationwide Coverage

We provide service all across the United States including Alaska & Hawaii. Our medical alarm system is compatible with most standard phone lines, cable providers (Comcast, Time Warner, Cox, etc.) and VOIP solutions (AT&T, Verizon).


Concord, CA

24/7 Monitoring

Rexberg, ID

Ogden, UT


Concord, CA

24/7 Monitoring

Rexberg, ID

Ogden, UT


Fremont, CA

Louisville, KY


South Jordan, UT

Dallas, TX

Huntsville, AL

Monitored in the USA for Maximum Reliability

A medical alert system is only as good as the 24/7 emergency call center that backs it up. Bay Alarm Medical works closely with our USA-based monitoring partner to create a network of highly reliable emergency response centers. Located in Ogden, Utah and Rexburg, Idaho, the two state-of-the-art centers are full duplicates of each other. If one station were to ever go offline, the other station would provide immediate emergency coverage.

Strategically Separated

Bay Alarm Medical provides consultation, technical support and customer service from our headquarters in California. We keep 24/7 medical monitoring completely separate from our day to day business operations to ensure that all emergency calls are rapidly responded to.

Certified & Rated #1 in America

Both 24/7 emergency medical monitoring centers are CSAA Five Diamond Certified and undergo a rigorous certification process annually, commit to tough quality standards, and agree to random inspections by UL, a nationally recognized testing laboratory.

¡Hola, 你 好, Privet!

We support over 170 languages to effectively communicate with our non-English or English-as-a-second-language clients!

Popular options include: Spanish, Chinese, Farsi, Vietnamese, & Russian.

View All Supported Languages

My Account Manager App

Download our Account Manager App to update payments and account information in the palm of your hands!


Frequently Asked Questions

Are medical alert systems covered by Medicare?

Traditional Medicare doesn't cover medical alert systems, but some Medicare Advantage (Part C) plans and private insurers do. You may also be able to use your HSA or an employer plan to pay for your system. Learn more about Medicare and medical alert systems.

Do senior organizations recommend medical alert systems?

Senior organizations like AARP recommend medical alert systems because they help seniors stay safe and age in place at home. Some medical alert services offer AARP discounts or other special pricing options. Learn how to choose the best medical alert system for your needs.

Do I need a landline to use a medical alert system?

Traditional medical alert systems require a base station in the home connected to a landline. Cellular-based systems also work away from home, and there's no difference in performance if cellular coverage is strong where you are. Let us help you choose the medical alert system that works best for your budget and lifestyle.

Do I need WiFi to use a medical alert system?

Bay Alarm Medical's medical alert systems don't require wifi or an Internet connection. Users communicate directly with our trained operators via their landline or cellular connection.

Voted Best Medical Alert
Provider of 2021

Google Rating
Based on 5899 reviews
great customer care!!
Susanne Case
06:54 02 Jun 21
Once I was finally able to speak to someone about my technical issue, they were very polite and helpful. I was very unhappy, however, to be on hold for over an hour and a half without a way to find... out how much longer I'd have to wait until it would have been my turn. Of course, I walked away from the phone for less than a minute and that's when they called me, so I had to start the process all over again, waiting for well over an hour the second time. My question took less than two minutes to answer, so I'm not sure why everyone else's questions took so long...either they don't have enough people answering the phones or they are answering some complex questions!read more
Julie Geiser
02:08 02 Jun 21
I received excellent service from Stephanie regarding our.account. She was very helpful and proceeded to resolve the issue regarding a letter right away.
Donna Burnett
23:58 01 Jun 21
Well satisfied
Doris Sommer
23:20 01 Jun 21
So my mom's watch partially stopped working. She called and left a message for a callback and never heard back. I called and also selected the callback feature. It has been over an hour so I called... again and so far have been hold for 20 minutes. Maybe they are getting swamped with calls about the data breach at Bay Alarm Medical?read more
Marky47 E
19:37 01 Jun 21
Good solution for the price. Set up is easy. Everyone we spoke to from sales, call center and tech support has been very friendly and helpful. Recommend you call the number provided when testing... vs. following testing instructions. We inadvertently alerted 911 when testing...Also set up your account with your emergency numbers before you test it, that way you should get a call before 911 is more
Katherine Mancuso
16:57 01 Jun 21
Rep very helpful and professional in assisting with alarm setup.
Joel Chasteen
23:02 31 May 21
Yesterday was the first time my mother-in-law needed to call for help after a fall and the system worked perfectly. The operator responded and was able to quickly dispatch EMTs to assist her. I... also really appreciated a follow up call today with a very helpful agent. We discussed some notification changes. I'm very pleased with the system and company. Thank more
John Owen
22:10 31 May 21
Very helpful- took extra time to make sure account was set up properly and provided assistance to modify. Also provide pro tips to ensure we were comfortable with set-up / use of equipment.
Jim Greenlee
22:11 30 May 21
My cats knocked my alarm system off the end table and my daughter andfriend both got a text that the alarm had been disconnected. My husbandand I didn't even know there was a problem. When I... called in to check onwhat was needed, I was helped quickly and efficiently and was back allconnected in short order!read more
Linda Frazee
04:32 30 May 21

Voice of Our Seniors

Bay Alarm Medical sets out to redefine aging and provide a platform to discuss elderly representation, life advice, wisdom, and invaluable experiences. We aim to bring awareness to real elderly issues, reduce senior loneliness, and bridge the gap among generations. Follow us on Instagram for weekly updates.

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Does Medicare pay for medical alert systems?

No, typically, Medicare does NOT pay for a medical alert system. Most insurance plans don't pay, but some will, so be sure to check. And there are some other options to help. See our guide for more details: Do Medicare & Insurance Pay for Medical Alert Systems?

Do senior organizations recommend medical alert systems?

Yes. Several senior organizations, including AARP, have issued strong endorsements on the use of life-saving, home medical alert systems. The use of these devices is predicted to continue growing strongly. See: Senior Organizations Endorse Medical Alert Devices

Do you need a landline for a medical alert system?

No, a landline is not needed for a medical alert system. While the base station typically connects to a landline if available, an appropriate cellular signal will also work with comparable results for many home alert systems. See more: Do I Need a Landline To Us Bay Alarm Medical Alert Systems?

What is the range of your medical alert system?

Expect a range of up to 1,000 feet for your medical alert system outside the home - that's about 3 football fields (or 2 acres). For travel further afield, there are GPS-enabled systems too. See more: Do Medical Alert Systems Work Outside The Home?

What battery life does your system have?

The battery life of the wearable part of the home medical alert system is 2-5 years. The base station has a backup battery good for 32 hours in a power outage. See more: Medical Alert Buttons, Alarm Necklaces & Accessories

Google Rating
Based on 5899 reviews