Bay Alarm Medical

How do our Medical Alert Devices Work?

Get Rapid 24/7 Emergency Help at the Push of a Button.
  • Emergency medical help at the push of a button

    Need help? Simply push your emergency medical alert button. Remain calm. Help is on the way!

  • 24/7 medical alert monitoring from our call centers

    A trained, 24/7 live operator will speak to you over the console and make sure you're taken care of.

  • We'll send help

    If necessary, we'll contact friends, family, neighbors, and your local 911 emergency services.

Check out our How-To Videos

Sometimes, watching an example makes things so much easier. Check out our collection of videos to learn more about how our system works, our plans, and general information about Bay Alarm Medical.

Head over to our video page

Best Medical Alert Provider of 2016 4.5544 (544 reviews)
After researching multiple companies, it was easy to see that Bay Alarm was the best company to go with. The representative I worked with on the phone was both knowledgeable and friendly and I felt she had my interest in mind, not a quick phone conversation and sign up. Thank you for giving me and my family the peace of mind to know that I'm safer now than I've ever been. - Anna K, Mooresville NC
In-Home Medical Alert System
In-Home System
From $25.95/mo

Our most popular medical alert system. Get rapid 24/7 emergency push-button help today. Requires a traditional landline phone jack.

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Automatic Fall Detection
Automatic Fall Detection
From $35.95/mo

Add an extra layer of reassurance. The system will automatically place a call for help if you're unable to.

Compatible with both landline and cellular in-home medical alert systems.

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Cellular Medical Alert System
In-Home Cellular
From $35.95/mo

For residents without a traditional landline. Get 24/7 medical alert protection without being tied to a phone cord. Powered by AT&T's 3G Network

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Mobile GPS Help Button
Mobile GPS Help Button
From $25.95/mo

The go-anywhere and do-anything, GPS-equipped medical alert system. Get on-the-go 24/7 protection!


Powered by AT&T's Nationwide Cellular Network.

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Smoke & CO
From $39.95/mo

Get all the benefits of our 24/7 medical alert system with the added benefits of monitored fire, smoke, and carbon monoxide protection. Requires a traditional landline phone jack.

For a limited time, sign up for our Monitored Smoke & CO service and receive a FREE Lockbox!

Call 1-877-522-9633 for details.

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3 Redundant USA Call Centers

Even our backups have backups.
Medical Alert USA Call Center


A medical alert system is only as good as the 24/7 emergency call center that backs it up. Bay Alarm Medical works closely with our USA-based monitoring partner to create a network of highly reliable emergency response centers. Located in Ogden, Utah and Rexburg, Idaho, the two state-of-the-art centers are full duplicates of each other. If one station were to ever go offline, the other station would provide immediate emergency coverage.

Certified & Accredited

CSAA Five Diamond Certified

Both 24/7 emergency medical monitoring centers are CSAA Five Diamond Certified and undergo a rigorous certification process annually, commit to tough quality standards, and agree to random inspections by UL, a nationally recognized testing laboratory.

3 Call Stations

Bay Alarm Medical provides consultation, technical support and customer service from our headquarters in California. We keep 24/7 medical monitoring completely separate from our day to day business operations to ensure that all calls are rapidly responded to.

Family Owned & Operated Since 1946

Bay Alarm Medical has been protecting seniors for nearly 7 decades. Interested? Chat with one of our Care Consultants today!

Nationwide Coverage

Service available all across the United States including Alaska & Hawaii.

Med Alert System USA Coverage

Our medical alarm system is compatible with all standard phone lines, cable providers (Comcast, Time Warner, Cox) and VOIP solutions (AT&T, Verizon). See a detailed list of compatible digital phone providers.

Looking for something to work outside the home? Check out our GPS Mobile Medical Alert

Multi-Lingual Support

¡Hola, 你 好, Privet!

We support over 170 languages to effectively communicate with our non-English or English-as-a-second-language clients!

Popular options include:

  • Spanish
  • Chinese
  • Farsi
  • Vietnamese
  • Russian

See the complete list of supported languages.

Member Discounts Available

Ask about our American Seniors Association, AMAC & USAA Member Discounts.



Rated 8.9 out of 10 based on 544 reviews. See some of the reviews here.
February 20
Tripped over blind dog, fell into tub, shower door wall against one side blocking way to pull up, wedged against wall other side could only move fingers, activated alarm around neck, local fire department came in minutes, actually saved my life. Thank you.. Todd VanHyning, Diamondhead, Ms. live alone, would never have been found
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February 19
Bay alarm medical gives me and my family peace of mind and provides friendly professional customer service.
Bay alarm medical has been very accommodating when I visit my daughter. We take the equipment with us, change the phone number and address and test it. The staff has always been helpful, friendly & professional.
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February 18
Long distance monitoring
They are understanding of a senior's limitations; much appreciated by this senior! Both of my children appreciate my extra safety coverage.
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February 17
should have signed up sooner
It was a fall by my handicap husband taking me down with him that convinced us it was time for a home alert system. Needed help with initial setup and 1 call to customer service had us up and running. Customer service was extremely helpful and friendly. We push the alarm once a month to test the system and the response is always fast and friendly. Don't know why we waited so long to sign up.
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February 15
Why not five stars
While there were two false alarms your response was immediate and professional. Happy with service so far
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February 10
No problems yet.
Had one false alarm and the response was quick .Happy to know it is here, waiting for a real problem, should one arise.
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February 8
Bay Alarm Medical--Good system but billing process needs improvement.
My mother's system works well and it provides us comfort that help is only seconds away if she needs it. However, their billing process/communication needs improvement. Once they have your credit card number, they don't notify you when they're charging your card and you only find out about it when you review your monthly credit card statement. It would be nice to receive an email from them at the very least, with notice that they'll be charging your card on x date. It's also ridiculous that they want to charge you $30 if you want to pay by check. What about our seniors who don't have a credit card?
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February 8
Good alert system
We've had to use the alarm service a couple of times and emergency help was alerted quickly. Yes, I would recommend the company. Wish a bracelet was offered in the initial setup.
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February 6
Great way for seniors to feel safe at home.
Since my other half has been away much of the time for work I find myself alone most nights. This never bothered me when I was younger but now that I am a senior I felt a bit uncomfortable knowing that there is always that possibility that the unexpected could occur while I am alone. The Bay Alarm Medical was the perfect answer and I can sleep confidently knowing that should a problem arise I can call for help immediately. I hope I never have to use it but it is nice knowing it is there. It also gives me protection when I am outside working in my yard.
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February 4
Good service
Good service
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February 1
my wrist alarm fell off while I was sleeping
My wrist alarm fell off while I was sleeping
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January 31
I have been very pleased
Everyone I have talked with have been very professional and carrying
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January 31
Excellent sales dept
The sales agent (Carlos) is excellent in assisting with my questions and issues. With a previous order which had to be cancelled (I had an incompatible VOIP system), the Customer Service department was somewhat less helpful. I appreciated that they informed me that the system had to be returned that day (last of trial period) to avoid being charged. Unfortunately they could not provide me with a RMA (free shipping back). Nor did they inform me that there was a procedure which I should have followed to power down the base unit. I received such an email the next day, which was of course too late, since I had rushed to a shipper to return the system the evening before. Otherwise, I'm very pleased with the response by the monitor team exemplified when my mother (for whom this unit vital) placed the fall detect pendent down on a hard surface and triggered a call as she was preparing to be bathed by the home care lady. BTW, with the previous unit, the Tech Support team was very professional and attempted to resolve the issue, which turned out to be a compatibility issue with the VOIPo companies VOIP phone unit. Thank you, Dzintars "Z" Gendrikovs
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January 29
Peace of Mind
It was very easy to set up. Although I haven't had to use it it does give me and my children peace of mind.
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January 27
Happy with choice
After reviewing many companies for a system for my elderly mother I chose Bay Alarm Medical after finding reviews online. I am very happy with my choice. The set up and testing was a breeze, good customer service and I feel confident about the company.
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January 25
Great product
I have only had Bay Alarm for a short time but so far everyone has been top-notch to deal with on every level. John
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January 24
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January 21
mother-in-law helper
The family feels better to know that she has instant help if a problem arises. So far the unit is working as expected.
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January 19
Only complaint is that the lights are too small
Only complaint is that the lights are too small for a vision-impaired person. My mother-in-law cannot tell if the unit is charged or even on without making a call. That said, the call center responds quickly and they are very friendly. Overall, I would recommend this product.
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January 17
We are so thankful for Bay Alarm Medical.
Since purchasing the alarm system with fall detection for my father-in-law I no longer worry about going to work.
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