How Do Our Medical Alert Systems Work?
When seconds matter, Bay Alarm Medical delivers.
Push Button
Need help? Push your emergency medical alert button and remain calm. Help is on the way!
We Answer
A trained USA-based 24/7 live operator will initiate a 2-way conversation with your loved one.
We Send Help
We'll contact friends, family, neighbors, and if necessary, your local 911 emergency services.
How It Works
Jim T. Miller shows the entire suite of Bay Alarm Medical’s alert systems and discusses the importance getting 24/7 help at a moment’s notice.
See PlansListen to Real Calls
Hear actual emergency calls from real customers and experience how different situations are handled by our trained Bay Alarm Medical 24/7 Response Agents.
Hear More CallsEasy Setup
Our medical alert systems are designed for plug and play installation – no tools required! Easy-to-follow help guides are also included with every system.
SEE HELP GUIDESVoted Best Medical Alert Provider
If you have health issues or have a loved one that may need immediate medical attention, consider an emergency response solution from Bay Alarm Medical. The In-Home Medical Alert System uses your existing landline and installs in seconds, and offers an extra-large help button and clear hands-free two-way audio. Its landline, cellular, and fall detection coverage are a bit more expensive than the competition, but the system delivered the fastest overall response times and the best portable help button range in our tests. That makes it our Editors' Choice for in-home medical alert systems.
The Bay Alarm Medical On-The-Go GPS Help Button is small, simply designed and easy to use. Even better, the response times to my calls were so quick that it gave me a real sense of confidence in the system’s ability to provide emergency help rapidly and effectively when needed.
Bay Alarm Medical has the fastest average response time of any company we reviewed, at an average of 10 seconds, meaning that customers get the help they need sooner than with other companies. Bay Alarm Medical also scored highly in this category thanks to its generous 30-day free trial period, easy-to-navigate website with a live customer service chat feature, and its A+ rating from the Better Business Bureau.
Overall, Bay Alarm Medical offers affordable and streamlined on-the-go and in-the-home medical alert systems and services that help seniors live more comfortably. With plenty of affordable add-on accessories and versatile on-the-go options ranging from the GPS help button to an SOS smartwatch — there’s a device that fits every unique need. As a family-owned business for decades, they’ve provided life-saving medical alert systems to over 100,000 customers and live by their code of ethics to provide transparency and protection for aging adults.
Some medical alert smartwatches require a smartphone, but the Bay Alarm SOS Smartwatch is functional all on its own. It has two-way calling, so if you press the help button, you can talk directly to the dispatcher through the smartwatch (and you can also talk to your loved ones). It also features location tracking and a built-in step tracker. The battery life ranges from six to 18 hours, depending on usage, and the device is water resistant with a rating of IP67.
SOS Home
From $24.95/mo
Our most popular medical alert system for seniors. Get 24/7 help at the push of a button. Available with Automatic Fall Detection and 4G LTE Cellular for homes without a landline. Made and monitored in the USA.
SOS All-In-One
From $39.95/mo
Get 24/7 emergency help both in AND away from the home on a single device. Designed to be versatile throughout the day while also providing 24/7 protection inside the home. App-based location tracking included with subscription.
SOS Mobile
From $29.95/mo
Stay protected while out and about. We'll dispatch local EMS to your location if needed. App-based location tracking included with subscription. Available on both AT&T & Verizon 4GLTE networks for best performance in your area.
SOS Smartwatch
From $34.95/mo
The modern alternative to traditional medical alert systems. The SOS smartwatch has a physical help button to dispatch local EMS to your location. Features ultra-clear two-way talk and enhanced battery life.
Bundle Packages
From $59.95/mo
Save money when you bundle any of our mobile devices with an in-home medical alert system. Widen your safety net and be covered both in and away from the home.
Automatic Fall Detection
From $10.00/mo
Automatic Fall Detection automatically places a call for help if you’re unable to. Available as an upgrade with In-Home and Mobile GPS medical alert systems.
| 24/7 Monitoring | Equipment Cost | Monitored in USA | Ultra Fast LTE Cellular | Caregiver Tracking | |
|---|---|---|---|---|---|
| SOS Home | Landline | $24.95/mo | Leased at no cost |  | ||
| SOS Home | Cellular | $29.95/mo | Leased at no cost | | | |
| SOS All-In-One | $39.95/mo | Leased at no cost | | | |
| SOS Mobile | $29.95/mo | $79.20 (50% Off) | | | |
| SOS SmartWatch | $34.95/mo | $127.20 (50% Off) | | |
Made In America
Our family-owned business has been serving fellow Americans since 1946 . We're proud that our core products are designed, manufactured, and monitored exclusively in the United States.
Headquarters
Concord, CA
24/7 Monitoring
Rexberg, ID
Ogden, UT
Headquarters
Concord, CA
24/7 Monitoring
Rexberg, ID
Ogden, UT
Distribution
Fremont, CA
Louisville, KY
Manufacturing
South Jordan, UT
Dallas, TX
Huntsville, AL
Nationwide Coverage
We provide service all across the United States including Alaska & Hawaii. Our medical alarm system is compatible with most standard phone lines, cable providers (Comcast, Time Warner, Cox, etc.) and VOIP solutions (AT&T, Verizon).
Monitored in the USA for Maximum Reliability
A medical alert system is only as good as the 24/7 emergency call center that backs it up. Bay Alarm Medical works closely with our USA-based monitoring partner to create a network of highly reliable emergency response centers. Located in Ogden, Utah and Rexburg, Idaho, the two state-of-the-art centers are full duplicates of each other. If one station were to ever go offline, the other station would provide immediate emergency coverage.
Strategically Separated
Bay Alarm Medical provides consultation, technical support and customer service from our headquarters in California. We keep 24/7 medical monitoring completely separate from our day to day business operations to ensure that all emergency calls are rapidly responded to.
Certified & Rated #1 in America
Both 24/7 emergency medical monitoring centers are CSAA Five Diamond Certified and undergo a rigorous certification process annually, commit to tough quality standards, and agree to random inspections by UL, a nationally recognized testing laboratory.
¡Hola, 你 好, Privet!
We support over 170 languages to effectively communicate with our non-English or English-as-a-second-language clients!
Popular options include: Spanish, Chinese, Farsi, Vietnamese, & Russian.
View All Supported LanguagesNationwide Service Coverage
Our medical alert systems are equipped to support customers with both landline and cellular connections.
For customers that prefer a cellular connection, our products support both AT&T and Verizon LTE networks. So no matter where you live, as long as you have sufficient coverage by either network, you can be sure we'll be able to get you the help you need at any time of the day.
Bay Alarm Medical App
Download the Bay Alarm Medical App. Allows users to track device location, check battery life, update contract information, and manage billing.
LEARN MOREFrequently Asked Questions
Are medical alert systems covered by Medicare?
Traditional Medicare doesn't cover medical alert systems, but some Medicare Advantage (Part C) plans and private insurers do. You may also be able to use your HSA or an employer plan to pay for your system. Learn more about Medicare and medical alert systems.
Do senior organizations recommend medical alert systems?
Senior organizations like AARP recommend medical alert systems because they help seniors stay safe and age in place at home. Some medical alert services offer AARP discounts or other special pricing options. Learn how to choose the best medical alert system for your needs.
Do I need a landline to use a medical alert system?
Traditional medical alert systems require a base station in the home connected to a landline. Cellular-based systems also work away from home, and there's no difference in performance if cellular coverage is strong where you are. Let us help you choose the medical alert system that works best for your budget and lifestyle.
Do you need a cell phone for medical alert systems?
There no dedicated cell phone required to use our medical alert systems. Bay Alarm Medical devices that use "Cellular network" simply means that the device is powered by local network towers. Please note: A smartphone is required to download and use the Bay Alarm Medical App.
Do I need WiFi to use a medical alert system?
Bay Alarm Medical's medical alert systems don't require wifi or an Internet connection. Users communicate directly with our trained operators via their landline or cellular connection.
Is there a medical alert system that calls family?
Yes, Bay Alarm Medical's Emergency Form can be customized to call family/friends/neighbors prior to contacting emergency personnel.
Are medical alert systems worth it?
Medical alert systems can be worth it for certain individuals, depending on their specific needs and circumstances. These systems can provide peace of mind and assistance in emergency situations for those who are elderly, disabled, or have a chronic medical condition.
How reliable are medical alert systems?
Medical alert systems are generally reliable and can provide an added layer of safety and security for individuals who may require assistance in case of a medical emergency. However, like any technology, medical alert systems are not perfect so it's important to choose a reputable provider that provides reliable service and support. It is equally as important for users to ensure that it is being used effectively.
Get Started, Risk-Free:
Which Medical Alert System is Right for You?
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Try us out for 30 days. If for any reason you decide it's not a good fit, send it back and we'll issue a full refund minus shipping.
Call Us.
Get answers about our medical alert systems and rate plans before you buy.
