How Do Our Medical Alert Systems Work?

When seconds matter, Bay Alarm Medical delivers.

Push Button

Need help? Push your emergency medical alert button and remain calm. Help is on the way!

We Answer

A trained USA-based 24/7 live operator will initiate a 2-way conversation with your loved one.

We Send Help

We’ll contact friends, family, neighbors, and if necessary, your local 911 emergency services.

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SOS Home

Award-Winning Medical Alert for In-Home Use

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SOS Mobile

Discreet, Lightweight On-the-Go Protection

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SOS Smartwatch

Our Tech-Savvy Alternative to Traditional Medical Alert Systems

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SOS All-In-One

Get 24/7 Protection Both In And Away from Home

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How It Works

Watch Savvy Senior Jim T. Miller demonstrate Bay Alarm Medical’s suite of medical alert systems. Learn the importance of getting 24/7 help at a moment’s notice.

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Listen to Real Calls

Each year our emergency operators handle thousands of calls. Hear actual emergency calls from real customers and experience how different situations are handled by our Response Agents.

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Easy Setup

It’s easy to set up our medical alert systems – no tools or computer skills required! Our easy-to-follow help guides walk you through the setup.

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2024 Consumer Reports Ratings

The following content has been reprinted with permission from ConsumerReports.org. Consumer Reports does not endorse products or services.

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America’s #1 Rated Medical Alert Provider

If you have health issues or have a loved one that may need immediate medical attention, consider an emergency response solution from Bay Alarm Medical. The In-Home Medical Alert System uses your existing landline and installs in seconds, and offers an extra-large help button and clear hands-free two-way audio. Its landline, cellular, and fall detection coverage are a bit more expensive than the competition, but the system delivered the fastest overall response times and the best portable help button range in our tests. That makes it our Editors' Choice for in-home medical alert systems.

John R. Delaney | Contributing Editor, PCMag

The Bay Alarm Medical On-The-Go GPS Help Button is small, simply designed and easy to use. Even better, the response times to my calls were so quick that it gave me a real sense of confidence in the system’s ability to provide emergency help rapidly and effectively when needed.

Nicole Gregory | Contributor, Forbes Health

Bay Alarm Medical’s SOS All-In-One with Fall Detection system works on a 4G LTE network, which provides the higher bandwidth needed for more accurate location tracking and better coverage nationwide. The system includes an automatic fall detection button, a neck lanyard, a wearable button with a magnetic attachment and a wristband. The wearable button is lightweight and compact enough to fit comfortably on a keychain, or as a bracelet or necklace.

Christopher Norman, GNP | Senior Care Expert Contributor, Caring.com

Overall, Bay Alarm Medical offers affordable and streamlined on-the-go and in-the-home medical alert systems and services that help seniors live more comfortably. With plenty of affordable add-on accessories and versatile on-the-go options ranging from the GPS help button to an SOS smartwatch — there’s a device that fits every unique need. As a family-owned business for decades, they’ve provided life-saving medical alert systems to over 100,000 customers and live by their code of ethics to provide transparency and protection for aging adults.

Amie Clark | Co-Founder & Senior Editor, TheSeniorList

Some medical alert smartwatches require a smartphone, but the Bay Alarm SOS Smartwatch is functional all on its own. It has two-way calling, so if you press the help button, you can talk directly to the dispatcher through the smartwatch (and you can also talk to your loved ones). It also features location tracking and a built-in step tracker. The battery life ranges from six to 18 hours, depending on usage, and the device is water resistant with a rating of IP67.

Kim Wong-Shing | Senior Associate Editor, CNET

Most Popular

SOS Home

From $24.95/mo

Our most popular medical alert system for seniors. Get 24/7 help at the push of a button. Available with Automatic Fall Detection and 4G LTE Cellular for homes without a landline. Made and monitored in the USA.

bay alarm medical in home made in the usa
Customer Favorite

SOS All-In-One

From $39.95/mo

Get 24/7 emergency help both in AND away from the home on a single device. Designed to be versatile throughout the day while also providing 24/7 protection inside the home. App-based location tracking included with subscription. Our free app lets caregivers track your location.

Favorite On-the-Go Device

SOS Mobile

From $34.95/mo

Stay protected while out and about with this compact medical alert (no smartphone required!). We’ll dispatch local EMS to your location if needed. Caregiver tracking app included with subscription. Available on both AT&T & Verizon 4G LTE networks for best performance in your area.

Simple-to-Use Wearable

SOS Smartwatch

From $34.95/mo

Introducing the latest generation of medical alert systems. The SOS smartwatch has a physical help button to dispatch local EMS to your location, plus it’s the only medical alert watch with automatic fall detection backed by artificial intelligence. Features ultra-clear, two-way talk and enhanced battery life.

Bundle Savings

Bundle Packages

From $59.95/mo

Save money when you bundle any of our mobile devices with an in-home medical alert system. Widen your safety net and be covered both in and away from the home.

bay alarm medical gps bundle made in usa

Automatic Fall Detection

From $10.00/mo

Automatic Fall Detection automatically places a call for help if you’re unable to. Available as an upgrade with In-Home and Mobile GPS medical alert systems.

24/7 MonitoringEquipment CostMonitored in USAUltra Fast LTE CellularCaregiver Tracking
SOS Home | Landline$24.95/moLeased at no cost24/ 7 USA Monitoring is available with the In-Home Landline plan.
SOS Home | Cellular$29.95/moLeased at no cost24/ 7 USA Monitoring is available with the In-Home Cellular plan.Ultra Fast LTE Cellular is available with the In-Home Cellular Plan.
SOS All-In-One$39.95/mo$11924/ 7 USA Monitoring is available with the Mobile GPS Help Button plan.Ultra Fast LTE Cellular is available with the Mobile GPS Help Button Plan..Caregiver Tracking is available with the Mobile GPS Help Button Plan.
SOS Mobile$34.95/mo$69.3024/ 7 USA Monitoring is available with the Mobile GPS Help Button plan.Ultra Fast LTE Cellular is available with the Mobile GPS Help Button Plan..Caregiver Tracking is available with the Mobile GPS Help Button Plan.
SOS SmartWatch$34.95/mo$111.3024/ 7 USA Monitoring is available with the Mobile GPS Help Button plan.Ultra Fast LTE Cellular is available with the SOS Smartwatch Plan.

Made In America

We’re a California-based, family-owned business serving fellow Americans since 1946 . We're proud that our core products are designed, manufactured, and monitored exclusively in the United States.

Headquarters

Concord, CA

24/7 Monitoring

Rexberg, ID

Ogden, UT

Headquarters

Concord, CA

24/7 Monitoring

Rexberg, ID

Ogden, UT

Distribution

Fremont, CA

Louisville, KY

Manufacturing

South Jordan, UT

Dallas, TX

Nationwide Coverage

We provide service all across the United States including Alaska & Hawaii. Our medical alarm system is compatible with most standard phone lines, cable providers (Comcast, Time Warner, Cox, etc.) and VOIP solutions (AT&T, Verizon).

Monitored in the USA for Maximum Reliability

Your medical alert system comes with reliable emergency monitoring. Bay Alarm Medical works closely with our USA-based monitoring partner to create a network of highly reliable emergency response centers. Featuring two state-of-the-art emergency monitoring centers located in Ogden, Utah and Rexburg, Idaho. If one station were to ever go offline, the other station would provide immediate backup coverage.

Strategically Separated

Bay Alarm Medical provides consultation, technical support and customer service from our headquarters in California. We keep 24/7 medical monitoring completely separate from our day to day business operations to ensure that all emergency calls are rapidly responded to.

Certifications

Certified & Rated #1 in America

Both 24/7 emergency medical monitoring centers are CSAA Five Diamond Certified and undergo a rigorous certification process annually, commit to tough quality standards, and agree to random inspections by UL, a nationally recognized testing laboratory.

¡Hola, 你 好, Privet!

1 in 5 people in America speak a second language at home. That’s why we support over 170 languages to ensure your family will never have a language barrier in an emergency.

Popular options include: Spanish, Chinese, Farsi, Vietnamese, & Russian.

View All Supported Languages

Frequently Asked Questions

Are medical alert systems covered by Medicare?

Traditional Medicare doesn't cover medical alert systems, but some Medicare Advantage (Part C) plans and private insurers do. You may also be able to use your HSA or an employer plan to pay for your system. Learn more about Medicare and medical alert systems.

Do I need a landline to use a medical alert system?

Only our SOS Home Landline system requires a landline. All of our other systems are cellular-based, with the cellular connection included in your monthly subscription.

Do you need a cell phone for medical alert systems?

No, you can use all of our systems without a cell phone. Any of our devices that use a "cellular network" are powered by local network towers. Note: You will need a smartphone to use the Bay Alarm Medical App. The app is optional; you don’t need it to use any of our medical alert systems.

Do I need WiFi to use a medical alert system?

No. Our SOS Home Landline system communicates through your home phone line. All of our other systems communicate through a built-in cellular network that is included with your subscription.

Do you call family in an emergency?

Yes, on your Account Manager Dashboard you'll find Bay Alarm Medical's Emergency Form. Through this form you can tell us to call family, friends, or neighbors prior to contacting emergency personnel.

Are your medical alert systems waterproof?

The Help Button used by the SOS Home is 100% waterproof. The SOS Mobile and SOS Smartwatch are water-resistant and withstand wet environments like the shower, so long as they aren’t submerged.

What is the battery life of your medical alert systems?

Our Standard Help Buttons are designed to last up to 5 years without any recharging. For the Auto Fall Detection Button, the battery life is up to 2 years. Our SOS Home base unit has a backup battery life of 32 hours, in case your home has a power outage. The SOS Mobile has a battery life of up to 6 days. Our SOS Smartwatch can operate for 6-12 hours and can charge in 2-3 hours in its charging cradle.

Will this interfere with my pacemaker?

The In-home buttons do not interfere with pacemakers. The SOS Mobile GPS Device does not have a magnet like other mobile devices on the market. However, it is always advised to check with your Care Provider to ensure the best and safest results. The SOS Mobile device also comes with a belt clip, in the case that the lanyard is not suitable for you.

Google Rating
4.8
Based on 12022 reviews
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I got this alarm for a friend who has dementia. She has a tendency to fall and she lives alone. Having this alarm has given me and her a sense of security. She has used it three times and the... response time has been excellent.read more
Jade Luthi
Jade Luthi
02:40 26 May 24
Excellent customer service and very quick to respond.
Peyton Huff
Peyton Huff
20:58 25 May 24
Bay Alarm Medical is great! The Bay Alarm medical alert watch is perfect for my 89 year young Mom. She is active and loves the peace-of-mind knowing she can wear her watch and have help available all... the time. We love that peace too knowing she lives alone. When she calls Bay Alarm with any questions, a specialist helps her resolve them and they are professional and pleasant. We are very happy!read more
It has been really good. I just need to update my information.Thank you.Veronica Cook & Mary Linville
Mary Linville
Mary Linville
19:46 24 May 24
I have depended on my GPS alarm for many years. Always dependable and quick to respond to tests or mishaps. I have attached my fob to a clip for employee badges, and have it in my pocket until it is... changed at night. Great service today from Jessicaread more
Joellen Finch
Joellen Finch
15:13 24 May 24
Bay Alarm, provides peace of mind for me and my siblings that otherwise would not be possible concerning our elderly and vulnerable mother. Their devices are convenient and simple and their responses... swift and professional.read more
Mark Cook
Mark Cook
13:25 24 May 24
Was treated professionally and all my questions were answered to my satisfaction.
Darlene Johnson
Darlene Johnson
03:49 24 May 24
The representative was very friendly and professional. Updated the account as requested.
Al Delissio
Al Delissio
23:13 23 May 24
Excellent customer service.
Judith Kuperstein
Judith Kuperstein
22:58 23 May 24
Highly satisfied
Paul Mallon
Paul Mallon
20:47 23 May 24
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Does Medicare pay for medical alert systems?

No, typically, Medicare does NOT pay for a medical alert system. Most insurance plans don't pay, but some will, so be sure to check. And there are some other options to help. See our guide for more details: Do Medicare & Insurance Pay for Medical Alert Systems?

Do senior organizations recommend medical alert systems?

Yes. Several senior organizations, including AARP, have issued strong endorsements on the use of life-saving, home medical alert systems. The use of these devices is predicted to continue growing strongly. See: Senior Organizations Endorse Medical Alert Devices

Do you need a landline for a medical alert system?

No, a landline is not needed for a medical alert system. While the base station typically connects to a landline if available, an appropriate cellular signal will also work with comparable results for many home alert systems. See more: Do I Need a Landline To Us Bay Alarm Medical Alert Systems?

What is the range of your medical alert system?

Expect a range of up to 1,000 feet for your medical alert system outside the home - that's about 3 football fields (or 2 acres). For travel further afield, there are GPS-enabled systems too. See more: Do Medical Alert Systems Work Outside The Home?

What battery life does your system have?

The battery life of the wearable part of the home medical alert system is 2-5 years. The base station has a backup battery good for 32 hours in a power outage. See more: Medical Alert Buttons, Alarm Necklaces & Accessories

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Google Rating
4.8
Based on 12022 reviews
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