Bay Alarm Medical

How do our Medical Alert Devices Work?

Get Rapid 24/7 Emergency Help at the Push of a Button.
  • Emergency medical help at the push of a button

    Need help? Simply push your emergency medical alert button. Remain calm. Help is on the way!

  • 24/7 medical alert monitoring from our call centers

    A trained, 24/7 live operator will speak to you over the console and make sure you're taken care of.

  • We'll send help

    If necessary, we'll contact friends, family, neighbors, and your local 911 emergency services.

Check out our How-To Videos

Sometimes, watching an example makes things so much easier. Check out our collection of videos to learn more about how our system works, our plans, and general information about Bay Alarm Medical.

Head over to our video page

Best Medical Alert Provider of 2016 4.5564 (564 reviews)
After researching multiple companies, it was easy to see that Bay Alarm was the best company to go with. The representative I worked with on the phone was both knowledgeable and friendly and I felt she had my interest in mind, not a quick phone conversation and sign up. Thank you for giving me and my family the peace of mind to know that I'm safer now than I've ever been. - Anna K, Mooresville NC
In-Home Medical Alert System
In-Home System
From $25.95/mo

Our most popular medical alert system. Get rapid 24/7 emergency push-button help today. Requires a traditional landline phone jack.

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Automatic Fall Detection
Automatic Fall Detection
From $35.95/mo

Add an extra layer of reassurance. The system will automatically place a call for help if you're unable to.

Compatible with both landline and cellular in-home medical alert systems.

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Cellular Medical Alert System
In-Home Cellular
From $35.95/mo

For residents without a traditional landline. Get 24/7 medical alert protection without being tied to a phone cord. Powered by AT&T's 3G Network

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Mobile GPS Help Button
Mobile GPS Help Button
From $25.95/mo

The go-anywhere and do-anything, GPS-equipped medical alert system. Get on-the-go 24/7 protection!


Powered by AT&T's Nationwide Cellular Network.

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Smoke & CO
From $39.95/mo

Get all the benefits of our 24/7 medical alert system with the added benefits of monitored fire, smoke, and carbon monoxide protection. Requires a traditional landline phone jack.

For a limited time, sign up for our Monitored Smoke & CO service and receive a FREE Lockbox!

Call 1-877-522-9633 for details.

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3 Redundant USA Call Centers

Even our backups have backups.
Medical Alert USA Call Center


A medical alert system is only as good as the 24/7 emergency call center that backs it up. Bay Alarm Medical works closely with our USA-based monitoring partner to create a network of highly reliable emergency response centers. Located in Ogden, Utah and Rexburg, Idaho, the two state-of-the-art centers are full duplicates of each other. If one station were to ever go offline, the other station would provide immediate emergency coverage.

Certified & Accredited

CSAA Five Diamond Certified

Both 24/7 emergency medical monitoring centers are CSAA Five Diamond Certified and undergo a rigorous certification process annually, commit to tough quality standards, and agree to random inspections by UL, a nationally recognized testing laboratory.

3 Call Stations

Bay Alarm Medical provides consultation, technical support and customer service from our headquarters in California. We keep 24/7 medical monitoring completely separate from our day to day business operations to ensure that all calls are rapidly responded to.

Family Owned & Operated Since 1946

Bay Alarm Medical has been protecting seniors for nearly 7 decades. Interested? Chat with one of our Care Consultants today!

Nationwide Coverage

Service available all across the United States including Alaska & Hawaii.

Med Alert System USA Coverage

Our medical alarm system is compatible with all standard phone lines, cable providers (Comcast, Time Warner, Cox) and VOIP solutions (AT&T, Verizon). See a detailed list of compatible digital phone providers.

Looking for something to work outside the home? Check out our GPS Mobile Medical Alert

Multi-Lingual Support

¡Hola, 你 好, Privet!

We support over 170 languages to effectively communicate with our non-English or English-as-a-second-language clients!

Popular options include:

  • Spanish
  • Chinese
  • Farsi
  • Vietnamese
  • Russian

See the complete list of supported languages.

Member Discounts Available

Ask about our American Seniors Association, AMAC & USAA Member Discounts.



Rated 8.8 out of 10 based on 564 reviews. See some of the reviews here.
March 25
Always there
So comforting to know that when I am alone in my home, someone is just a push of a button aware should I need help. We had another company but switched and am very glad we did.
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March 24
My Aunt has used this service on 3 occasions in the past 2 months since we signed up. They have been fantastic with calling me and letting me know that she had pushed 'the button' for help and that the paramedics were with her. They also advise what the situation was, to the best of their ability based on what my Aunt told them was the reason for her call. Set up was super easy and using this is also very simple. I would recommend this company to everyone. And also they have the best plan rates, cancellation policy etc. This brings such peace of mind to both the person who needs this, as well as the caregiver. :)
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March 21
Pleased So Far
I have been using the medical alarm for only a short time. I accidentally set it off one day and was pleased with the quick response, asking if help was needed. Only after I assured the caller that all was well, was the contact disconnected.
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March 21
Great Company and Customer Friendly!
We have found all of our experiences with Bay Alarm Medical to be very pleasant. Staff has been helpful with our concerns and operators are patient and friendly. We have communicated with them monthly for testing purposes and they have been very receptive of our requests to please talk slowly when questioning our mother. She was having difficulty understanding the operator and we asked that the account be flagged for all assisting personnel to be aware of this. They were extremely grateful for this information and so noted her account for all responders.
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March 19
Feeling safer now
Your people made the entire process easy. I no longer fear falling when I am alone.
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March 18
Fall Alert Device too Touchy
We opted for the special fall alert device for our mom, but it was too easily set off. This resulted in several nighttime calls from Bay Alarm which woke mom up and greatly confused her. Also problematic was the fact that only one base unit was provided. That meant having to choose between placing it in the bedroom or kitchen/living area. The layout of mom's house meant that neither location was ideal. It would be helpful if two base units are provided with the service.
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March 17
Bay Medical
Work as advertised. Haven't really used it yet to any extent.
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March 17
So far so good!
New to this service. So far they have been very helpful in setting up and testing the equipment. Thankfully have not had to test the service for a real life emergency!
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March 11
Caring and friendly service, The unit is easy to install The best decision I made since I turned 82 and it gives my kids peace of mind. I looked at other units but Bay alarm medical came up as the winner for me!
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March 9
Overall, good.
The system provides peace of mind for my family, as I live alone. My three brief conversations with the staff (when the system was being set up and tested) was less than satisfactory. I felt they were being patronizing -- treating me like a dottering old person. I also think they should not address me by my first name -- also patronizing.
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March 5
Greta Thus Far
Tested it and the person called within 1 minute. Thus far great service and no problems. Easy setup and would recommend the product!
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March 4
Excellent service thus far.
Have been friendly and courteous during all interactions. System works as described .
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March 4
Least expensive package
Good quality for the least expensive package. Only wish I could afford the WI-FI version. That is on me; not you.
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March 4
in short you saved me
omg I fall more than I ever like to. you people save me I just push the button around my neck and the people come to get me up
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March 2
Excellent Service
Couldn't be happier with the ease of installation and the response received when we triggered several accidental calls for help. They were right on the line asking if everything was ok. The peace of mind is priceless!
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February 27
It Works!
I tried the GreatCall Lively GPS model and after 5 devices in 2 months I gave up. They just kept dying.The Bay Medical GPS model works. I have had it for 2 months and tested it several times and it works. It doesn't have some features of the GreatCall but what's important is IT WORKS! Customer services has been very help when I call and ask questions.
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February 24
Great Service
I called with a question about my father's service, they were able to help me and explain the problem, so now we both know what the problem was (not really a problem) and how we can use the system better.
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February 23
great customer service, great product.
great customer service, great product.
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February 22
Fall detection iffy
The pendent they give you is quite large and in my opinion excessively bulky. We had several false alarms. I do not have confidence that it would work in the case of a fall.
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February 20
Tripped over blind dog, fell into tub, shower door wall against one side blocking way to pull up, wedged against wall other side could only move fingers, activated alarm around neck, local fire department came in minutes, actually saved my life. Thank you.. Todd VanHyning, Diamondhead, Ms. live alone, would never have been found
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    Call 1-877-522-9633

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