How Do Our Medical Alert Systems Work?
When seconds matter, Bay Alarm Medical delivers.
Push Button
Need help? Push your emergency medical alert button and remain calm. Help is on the way!
We Answer
A trained USA-based 24/7 live operator will initiate a 2-way conversation with your loved one.
We Send Help
We’ll contact friends, family, neighbors, and if necessary, your local 911 emergency services.
SOS All-In-One
Get 24/7 Protection Both In And Away from Home
SOS Mobile
Discreet, Lightweight On-the-Go Protection
SOS Smartwatch
Our Tech-Savvy Alternative to Traditional Medical Alert Systems
How It Works
Watch Savvy Senior Jim T. Miller demonstrate Bay Alarm Medical’s suite of medical alert systems. Learn the importance of getting 24/7 help at a moment’s notice.
See PlansListen to Real Calls
Each year our emergency operators handle thousands of calls. Hear actual emergency calls from real customers and experience how different situations are handled by our Response Agents.
Hear More CallsEasy Setup
It’s easy to set up our medical alert systems – no tools or computer skills required! Our easy-to-follow help guides walk you through the setup.
See Help Guides
2024 Consumer Reports Ratings
The following content has been reprinted with permission from ConsumerReports.org. Consumer Reports does not endorse products or services.
LEARN MOREAmerica’s #1 Rated Medical Alert Provider
The Bay Alarm Medical In-Home Medical Alert ($19.95 per month) is a moderately priced, no-contract personal emergency response system that's a breeze to install and use. It delivered quick response times in testing, and its two-way hands-free communication is excellent. We love the base unit's extra-large help button, and the pendant help button's solid in-home and outdoor range, though we found the reset button to be inconveniently located. That said, it's the best medical alert system we've tested, and our Editors' Choice… The company also gets our recommendation for having the most affordable and flexible pricing plans.
The Bay Alarm Medical On-The-Go GPS Help Button is small, simply designed and easy to use. Even better, the response times to my calls were so quick that it gave me a real sense of confidence in the system’s ability to provide emergency help rapidly and effectively when needed.
Bay Alarm Medical is our top pick for the “Best Customer Service & Pricing Plans” for medical alert systems and is one of our overall top picks out of 23 companies reviewed. It particularly excelled in the “Reliability and Reputation” category, which measures the company qualities that impact the customer experience.
Offering systems that work on either a landline or cellular connection, Bay Alarm Medical is one of the best in-home medical alert systems.
Affordable pricing: With no long-term contracts, Bay Alarm Medical offers affordable pricing options starting at $24.95 a month, making them one of the most affordable medical alert providers.
No long-term contracts: Companies like Life Alert require you to lock into three-year contracts; however, Bay Alarm Medical allows you to pay month-to-month, canceling at any time..
Best in-home medical alert: Starting at $20 per month, $0 equipment fee, $0 activation fee.
Home-based medical alerts are ideal for those who don't leave the house often. They can't be used on the go (like at the grocery store), since they have to stay connected to an in-home base unit. They work in the yard or even a few houses down, as long as you find one with good range -- like this medical alert from Bay Alarm Medical.
Best medical alert smartwatch: $30 per month, $179 for equipment.
Some medical alert smartwatches require a smartphone, but the Bay Alarm SOS Smartwatch is functional all on its own. It has two-way calling, so if you press the help button, you can talk directly to the dispatcher through the smartwatch (and you can also talk to your loved ones). It also features location tracking and a built-in step tracker. The battery life ranges from six to 18 hours, depending on usage, and the device is water resistant with a rating of IP67.
SOS Home
From $19.95/mo
Our award-winning and most affordable medical alert system for seniors. Get 24/7 help at the push of a button. Available with Automatic Fall Detection and 4G LTE Cellular for homes without a landline. Made and monitored in the USA.
SOS All-In-One 2
From $39.95/mo
Get 24/7 emergency help both in AND away from the home on a single device. Designed to be versatile throughout the day while also providing 24/7 protection inside the home. App-based location tracking included with subscription. Our free app lets caregivers track your location.
SOS Mobile
From $29.95/mo
Stay protected while out and about with this compact medical alert (no smartphone required!). We’ll dispatch local EMS to your location if needed. Caregiver tracking app included with subscription. Available on both AT&T & Verizon 4G LTE networks for best performance in your area.
SOS Smartwatch
From $34.95/mo
Introducing the latest generation of medical alert systems. The SOS smartwatch has a physical help button to dispatch local EMS to your location. It's available with Automatic Fall Detection and features a high fidelity speaker with two-way microphone for clear communication during when help is needed.
Bundle Packages
From $59.95/mo
Save money when you bundle any of our mobile devices with an in-home medical alert system. Widen your safety net and be covered both in and away from the home.
Automatic Fall Detection
From $10.00/mo
Automatic Fall Detection automatically places a call for help if you’re unable to. Available as an upgrade with In-Home and Mobile GPS medical alert systems.
| 24/7 Monitoring | Equipment Cost | Monitored in USA | Ultra Fast LTE Cellular | Caregiver Tracking | |
|---|---|---|---|---|---|
| SOS Home | Landline | $19.95/mo | Leased at no cost |  | ||
| SOS Home | Cellular | $29.95/mo | Leased at no cost | | | |
| SOS Mobile | $29.95/mo | $89 | | | |
| SOS SmartWatch | $34.95/mo | $159 | | | |
| SOS All-In-One 2 | $39.95/mo | $129 | | | |
Made In America
We’re a California-based, family-owned business serving fellow Americans since 1946 . We're proud that our core products are designed, manufactured, and monitored exclusively in the United States.
Headquarters
Concord, CA
24/7 Monitoring
Rexberg, ID
Ogden, UT
Headquarters
Concord, CA
24/7 Monitoring
Rexberg, ID
Ogden, UT
Distribution
Fremont, CA
Louisville, KY
Manufacturing
South Jordan, UT
Dallas, TX
Nationwide Coverage
We provide service all across the United States including Alaska & Hawaii. Our medical alarm system is compatible with most standard phone lines, cable providers (Comcast, Time Warner, Cox, etc.) and VOIP solutions (AT&T, Verizon).
Monitored in the USA for Maximum Reliability
Your medical alert system comes with reliable emergency monitoring. Bay Alarm Medical works closely with our USA-based monitoring partner to create a network of highly reliable emergency response centers. Featuring two state-of-the-art emergency monitoring centers located in Ogden, Utah and Rexburg, Idaho. If one station were to ever go offline, the other station would provide immediate backup coverage.
Strategically Separated
Bay Alarm Medical provides consultation, technical support and customer service from our headquarters in California. We keep 24/7 medical monitoring completely separate from our day to day business operations to ensure that all emergency calls are rapidly responded to.
Certified & Rated #1 in America
Both 24/7 emergency medical monitoring centers are CSAA Five Diamond Certified and undergo a rigorous certification process annually, commit to tough quality standards, and agree to random inspections by UL, a nationally recognized testing laboratory.
¡Hola, 你 好, Privet!
1 in 5 people in America speak a second language at home. That’s why we support over 170 languages to ensure your family will never have a language barrier in an emergency.
Popular options include: Spanish, Chinese, Farsi, Vietnamese, & Russian.
View All Supported LanguagesFrequently Asked Questions
Are medical alert systems covered by Medicare?
Traditional Medicare doesn't cover medical alert systems, but some Medicare Advantage (Part C) plans and private insurers do. You may also be able to use your HSA or an employer plan to pay for your system. Learn more about Medicare and medical alert systems.
Will this interfere with my pacemaker?
Our wearable in-home buttons do not interfere with pacemakers. Our mobile systems have tiny magnets due to an internal speaker for two-way communication. It is always advised to check with your Care Provider to ensure the best and safest results.
Do you need a cell phone for medical alert systems?
No. None of our medical alert systems require a cell phone.
Do I need a landline to use a medical alert system?
No. All of our services include systems with LTE cellular.
Are your medical alert systems waterproof?
Our wearable help buttons are 100% waterproof. The SOS All-In-One, SOS Mobile and SOS Smartwatch are water-resistant and can withstand wet environments like the shower, so long as they aren’t submerged.
Do I need WiFi to use a medical alert system?
No. None of our systems require the use of Wi-Fi.
Do you call family in an emergency?
Yes. You can set up your emergency contact list to call family, friends, or neighbors prior to contacting emergency personnel.
What is the battery life of your medical alert systems?
Our wearable buttons have a 5 year battery life and doesn't need to be charged. Our mobile devices can last anywhere between 1-6 days before needing a recharge.
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Which Medical Alert System is Right for You?
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