How Do Our Medical Alert Systems Work?

When seconds matter, Bay Alarm Medical delivers.

Push the button.

Need help? Simply push your emergency medical alert button. Remain calm. Help is on the way!

We answer.

A trained, 24/7 live operator will speak to you over the console and make sure you're taken care of.

We respond.

If necessary, we'll contact friends, family, neighbors, and your local 911 emergency services.

Jim T. Miller, NBC Today contributor and creator of SavvySenior.org, demonstrates how to use Bay Alarm Medical’s medical alert system, pricing options, and the importance of why every senior should have one in the home.

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Amie Clark, co-founder of TheSeniorList and Bay Alarm Medical’s very own Kayla Quinn, discuss the most common risks and limitations of medical alert systems that worry caregivers.

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Voted Best Medical Alert
Provider of 2018
Google Rating
4.7

1,563 reviews

Have used Bay Alarm service for my elderly dad for over 2 years now. He has worn the pendant and also had the manual alarm button to use with one touch. Over this time he has activated his alarm multiple times, including several falls in which his pendant sensor alerted the Bay Alarm to call, and subsequently send EMS.This company is awesome . Their phone operators are courteous, experienced and extremely proactive in providing prompt attention and follow through to ensure my dad's safety.I highly recommend Bay Alarm to anyone considering for an elderly loved one.

- Edward Vila

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In-Home Medical Alert

From $19.95/mo

Our most popular medical alert system for seniors. Get 24/7 help at the push of a button. Available with Automatic Fall Detection.

Mobile GPS Help Button

From $29.95/mo

Stay protected while you're out and about. And with GPS tracking, we'll dispatch the closest available emergency help to your location.

In-Car Medical Alert

From $29.95/mo

Get 24/7 automatic crash detection, gps tracking, and live 2-way communication to our monitoring center. Simply plugs into your vehicle's cigarette lighter.

360° Protection

From $59.95/mo

Get complete 360° protection with the combination of our In-Home, Mobile GPS, and In-Car medical alert systems. Save up to $33.90/mo with our Premium Bundle Package.

3 Redundant Call Centers

Even our backups have backups.

Monitored in the USA for Maximum Reliability

A medical alert system is only as good as the 24/7 emergency call center that backs it up. Bay Alarm Medical works closely with our USA-based monitoring partner to create a network of highly reliable emergency response centers. Located in Ogden, Utah and Rexburg, Idaho, the two state-of-the-art centers are full duplicates of each other. If one station were to ever go offline, the other station would provide immediate emergency coverage.

Certified & Accredited

logo-csaaBoth 24/7 emergency medical monitoring centers are CSAA Five Diamond Certified and undergo a rigorous certification process annually, commit to tough quality standards, and agree to random inspections by UL, a nationally recognized testing laboratory.

3 Call Stations

Bay Alarm Medical provides consultation, technical support and customer service from our headquarters in California. We keep 24/7 medical monitoring completely separate from our day to day business operations to ensure that all calls are rapidly responded to.

Nationwide Coverage.

Service available all across the United States including Alaska & Hawaii.

Our medical alarm system is compatible with most standard phone lines, cable providers (Comcast, Time Warner, Cox, etc.) and VOIP solutions (AT&T, Verizon).

Give us a call for more information

¡Hola, 你 好, Privet!
Multi-lingual support.

We support over 170 languages to effectively communicate with our non-English or English-as-a-second-language clients!

Popular options include: Spanish, Chinese, Farsi, Vietnamese, & Russian.

View All(54) Supported Languages

Member discount available.

Ask about our American Seniors Association, AMAC & USAA Member Discount

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Voted Best Medical Alert
Provider of 2018

Google Rating
4.7

1,563 reviews

Land line installation was simple (just plug into phone jack and wall outlet). Think the portable help buttons are a great idea. Placed them around the house so that the necklace wearing is optional, especially for someone adamant they will not wear one. Testing the unit once plugged in was simple,quick, and easy BUT suggest you have someone to help other than your elderly recipient. Customer service was great!read more
Leigh-Ann Hartley
15:43 21 Mar 18
Very pleased with everything involved to set my 94 year old mother up the Bay Alarm Medical. The agent I spoke with on the phone was knowledgeable, helpful, and very patient in answering my questions. The device arrived quickly and was very easy to set up. All the contact agents during the setup process were also polite and patient, outlining expectations in an easy to understand manner. Shortly after setup, my mom experienced a power outage. She called and asked me whether the system was still working. I told her to press the Help button and they'd respond in a matter of seconds. And they did! She was very pleased that they were so quick and very helpful in explaining that she was still safe even if the power went out.What a great company - so glad we chose Bay Alarm Medical!read more
Jean Erwin
01:43 12 Feb 18
The Bay in home monitoring system most likely saved my mom's life on three different occasions. In two cases she had fallen (she is 92 and uses a walker) outside her home. Bay Alarm dispatchers called 911 and paramedics arrived very quickly. Contacts were notified quickly as well. On the third occasion she had a home invasion and pushed her pendant button and the Invaders left when the Bay Alarm dispatchers came on the monitor speaker and ask what the emergency was. My family is very thankful for Bay Alarm! Great service at an excellent price!read more
randy ridenhour
17:50 15 Mar 18
I changed my phone service to Vonage and could not get my alert system to work so I thought I was going to need an upgrade. However while speaking with the customer service representative she said I didn't have it hooked up correctly. She walked me through the process and got me up and running. She spent somewhere between 20 and 30 minutes on the phone with me. I really appreciated the time and help she gave me. I have been with Bay medical for about two years and a couple of weeks ago I inadvertently set the alarm off. Well a little while later the ambulance service was at my door and my son and daughter were frantically calling me so the moral of that story is the system really does work. Having this alert system gives me great comfort. I would definitely advise anyone living alone to seriously consider a medical alert system.read more
Eileen Kelly
21:31 23 Mar 18
Have used Bay Alarm service for my elderly dad for over 2 years now. He has worn the pendant and also had the manual alarm button to use with one touch. Over this time he has activated his alarm multiple times, including several falls in which his pendant sensor alerted the Bay Alarm to call, and subsequently send EMS.This company is awesome . Their phone operators are courteous, experienced and extremely proactive in providing prompt attention and follow through to ensure my dad's safety.I highly recommend Bay Alarm to anyone considering for an elderly loved one.read more
Edward Vila
16:26 20 Feb 18
This is an updated review. I am moving out of the area and I needed to know if I can continue to use Bay Alarm. And, also, I am contemplating not having a land line when I move, so I needed to know all the ramifications, etc. The lady who helped me was excellent. She listened to all my questions and answered them very well. Her explanations were detailed and by the time the call ended, I felt very comfortable that I knew what to expect when I move. She very much deserves a solid 5 star rating. Also, I want to commend Bay Alarm on the excellent service they have given me the past several months. Everything worked as advertised. I was able to communicate with them even when outside of my house, etc. I usually test the system once a week and they are always very polite and concerned about how I'm doing and whether or not I'm OK. I plan on continuing with Bay Alarm when I move, and I whole heartedly recommend Bay Alarm to anyone who is in need of their service.read more
Charles Di Bari
19:36 30 Mar 18
We’ve only had service for a couple months (for my mother), and couldn’t be happier! Staff is very professional and patient. Price is a better value compared to other companies that I researched - I paid for 6 months and received a free lock box that contains a key to her door for First Responders. My mom has accidentally activated her alarm a few times, and they are VERY QUICK to respond. On one of the accidental activations, my mom had removed her hearing aid for bed and could not hear the agent. They followed protocol to a “T” and called 9-1-1 and then called me. I am very comfortable leaving my mom alone, knowing that Bay Alarm has their ears on for her 24/7!!!!read more
Helen Ward
17:22 04 Apr 18
My experience with Bay Alarm Medical, at this point, is purely online. I was looking for additional information for a family member. The associate that chatted with me, Kelly, was more than helpful.She was informative, knowledgeable, quick to respond and had an amazing sense of humor. She was able to answer every single one of my questions with little to no delay and in a concise manner. She is an absolute asset to the company. If she is any indication of the type of people you employ, you'll have my business in an instant if I can convince my relative to put one of your devices on.read more
Corey Roos
15:57 20 Apr 18
Excellent system ! Great people ! Outstanding service ! Mom and I are both very impressed with the quality of the devices she received, the friendly and professional way our questions were answered, and the helpfulness of the customer service team as they allowed us to test each one of the medical alert devices to my mother's satisfaction. And mine ! All tests went perfectly, and Mom is perfectly happy wearing her personal alert button wristband. I just can't measure the relief and gratitude I feel, knowing that Mom is no longer alone during my workday, and I can count on the Bay Alarm Medical system to bring her the help she needs in case of an emergency. Thanks to all at Bay Alarm Medical ! You are our heroes! Michelle and Margot in Memphisread more
Michelle Charbonnet
02:17 21 Apr 18
Thanks for doing a great job!I've spoken with Customer Service on several occasions and had very positive experiences. Also, I've added a second unit and easily had the billing aligned with the 1st on a semi-annual basis.More importantly, with testing and accidental alarms, the response is immediate. This provided a feeling of security for my aged, infirm family members.Thanks for providing a crucial service on a 24-hour basis!Respectfully,Gordon K. Galliganread more
Gordon Galligan
18:28 23 Apr 18
Superb customer service! Julia was patient, thorough, and very knowledgeable about their product offerings. I appreciated her staying on the line throughout the entire order process, even waiting for me to receive various confirmation e-mails along the way. A job very well done!read more
Richard Myers
19:31 07 Dec 18
Totally pleased and satisfied with all of the components of this alarm system and the respect and patience that was exhibited by the personnel in setting up the equipment. I look forward to excellent use of this alert system. To date I have not had to use it, but am sure if I need to there will be someone there for me. My two daughters have expressed their relief that I will be well taken care of in an emergency.read more
Phyllis Ruck
20:17 02 Nov 18
Bay Alarm Medical was great. Their service for my mom was outstanding and their team is very caring. When we had to move mom to an assisted living facility they made cancelling the service very easy. John, the customer service rep who helped us, was very good and eager to help. Just an outstanding company...read more
Michael Schrader
23:58 07 Dec 18
Thank you so much for your efficiency during the sign-up with Bay Alarm Medical. You helped me set up service for my 90-year old father and his elderly wife who live in another state; your staff made the process quick and painless. I especially appreciate your website. The videos provided so much information, both for me and for siblings in another state who will be setting up the system for my father. I'd like to encourage those people who are considering Bay Alarm Medical to take the time to review the appropriate videos as they answer typical questions, discuss paperwork and billing, and provide easy-to-follow installation instructions.read more
sherri gillam
17:23 14 Nov 18
I have only been using the Bay Medical Alarm System for about three weeks now. I have to say at this point I am very pleased with their products and customer service. Their response times are excellent, and their tech and customer service representatives go above and beyond being helpful in resolving any issues that arise. I currently have the GPS mobile device that I wear as a necklace when I am out and about, and have the land line device with the necklace and bracelet that I wear at home. I like the fact that I can wear this necklace in the shower, so I always feel safe. The bracelet is worn at night while sleeping.read more
Sheila Brent
00:22 11 Nov 18