How Do Our Medical Alert Systems Work?

When seconds matter, Bay Alarm Medical delivers.

Push Button

Need help? Push your emergency medical alert button and remain calm. Help is on the way!

We Answer

A trained, 24/7 live operator will speak to you over the console and make sure you're taken care of.

We Respond

We'll contact friends, family, neighbors, and if necessary, your local 911 emergency services.

Jim T. Miller, NBC Today contributor, demonstrates how to use Bay Alarm Medical’s medical alert system and discusses the importance of why every senior should have one in the home.

Buy Now

Our medical alert systems are designed for plug and play installation – no tools required! But if you do need help, our handy help guides are in included with every system.

Voted Best Medical Alert
Provider of 2021

If you have health issues or have a loved one that may need immediate medical attention, consider an emergency response solution from Bay Alarm Medical. The In-Home Medical Alert System uses your existing landline and installs in seconds, and offers an extra-large help button and clear hands-free two-way audio. Its landline, cellular, and fall detection coverage are a bit more expensive than the competition, but the system delivered the fastest overall response times and the best portable help button range in our tests. That makes it our Editors' Choice for in-home medical alert systems.

John R. Delaney | Contributing Editor, PCMag

The Bay Alarm Medical On-The-Go GPS Help Button is small, simply designed and easy to use. Even better, the response times to my calls were so quick that it gave me a real sense of confidence in the system’s ability to provide emergency help rapidly and effectively when needed.

Nicole Gregory | Contributor, Forbes Health

Bay Alarm Medical has the fastest average response time of any company we reviewed, at an average of 10 seconds, meaning that customers get the help they need sooner than with other companies. Bay Alarm Medical also scored highly in this category thanks to its generous 30-day free trial period, easy-to-navigate website with a live customer service chat feature, and its A+ rating from the Better Business Bureau.

Christopher Norman, GNP | Senior Care Expert Contributor,

Overall, Bay Alarm Medical offers affordable and streamlined on-the-go and in-the-home medical alert systems and services that help seniors live more comfortably. With plenty of affordable add-on accessories and versatile on-the-go options ranging from the GPS help button to an SOS smartwatch — there’s a device that fits every unique need. As a family-owned business for decades, they’ve provided life-saving medical alert systems to over 100,000 customers and live by their code of ethics to provide transparency and protection for aging adults.

Amie Clark | Co-Founder & Senior Editor, TheSeniorList

In-Home Medical Alert

From $21.95/mo

Our most popular medical alert system for seniors. Get 24/7 help at the push of a button. Available with Automatic Fall Detection and 4G LTE Cellular for homes without a landline . Made and monitored in the USA.

On the Go Help Button

From $29.95/mo

Stay protected while out and about. We'll dispatch local EMS to your location in case of an emergency. Features 4G LTE for fast response times. Made and monitored in the USA.

SOS Smartwatch

From $29.95/mo

The modern alternative to traditional medical alert systems. The SOS smartwatch has a physical help button to dispatch local EMS to your location. Features ultra-clear two-way talk.

Bundle Packages

From $41.95/mo

Save money when you bundle any of our mobile devices with an in-home medical alert system. Widen your safety net and be covered both in and away from the home.

Automatic Fall Detection

Additional $10/mo

Automatic Fall Detection automatically places a call for help if you’re unable to. Available with In-Home and GPS Mobile medical alert systems.

Made In America

Our family-owned business has been serving fellow Americans since 1946 . We're proud that our core products are designed, manufactured, and monitored exclusively in the United States.

Nationwide Coverage

We provide service all across the United States including Alaska & Hawaii. Our medical alarm system is compatible with most standard phone lines, cable providers (Comcast, Time Warner, Cox, etc.) and VOIP solutions (AT&T, Verizon).


Concord, CA

24/7 Monitoring

Rexberg, ID

Ogden, UT


Concord, CA

24/7 Monitoring

Rexberg, ID

Ogden, UT


Fremont, CA

Louisville, KY


South Jordan, UT

Dallas, TX

Huntsville, AL

Monitored in the USA for Maximum Reliability

A medical alert system is only as good as the 24/7 emergency call center that backs it up. Bay Alarm Medical works closely with our USA-based monitoring partner to create a network of highly reliable emergency response centers. Located in Ogden, Utah and Rexburg, Idaho, the two state-of-the-art centers are full duplicates of each other. If one station were to ever go offline, the other station would provide immediate emergency coverage.

Strategically Separated

Bay Alarm Medical provides consultation, technical support and customer service from our headquarters in California. We keep 24/7 medical monitoring completely separate from our day to day business operations to ensure that all emergency calls are rapidly responded to.

Certified & Rated #1 in America

Both 24/7 emergency medical monitoring centers are CSAA Five Diamond Certified and undergo a rigorous certification process annually, commit to tough quality standards, and agree to random inspections by UL, a nationally recognized testing laboratory.

¡Hola, 你 好, Privet!

We support over 170 languages to effectively communicate with our non-English or English-as-a-second-language clients!

Popular options include: Spanish, Chinese, Farsi, Vietnamese, & Russian.

View All Supported Languages

My Account Manager App

Download our Account Manager App to update payments and account information in the palm of your hands!


Frequently Asked Questions

Are medical alert systems covered by Medicare?

Traditional Medicare doesn't cover medical alert systems, but some Medicare Advantage (Part C) plans and private insurers do. You may also be able to use your HSA or an employer plan to pay for your system. Learn more about Medicare and medical alert systems.

Do senior organizations recommend medical alert systems?

Senior organizations like AARP recommend medical alert systems because they help seniors stay safe and age in place at home. Some medical alert services offer AARP discounts or other special pricing options. Learn how to choose the best medical alert system for your needs.

Do I need a landline to use a medical alert system?

Traditional medical alert systems require a base station in the home connected to a landline. Cellular-based systems also work away from home, and there's no difference in performance if cellular coverage is strong where you are. Let us help you choose the medical alert system that works best for your budget and lifestyle.

Do I need WiFi to use a medical alert system?

Bay Alarm Medical's medical alert systems don't require wifi or an Internet connection. Users communicate directly with our trained operators via their landline or cellular connection.

Google Rating
Based on 6175 reviews
The system is good especially the cell system. My only issue is when you need to reach someone waiting on hold can take a half hour or more and sometimes i am hung up on. I will go out on a limb and... say anyone who needs a system like this or is a caregiver to someone who needs this does not have time or patience for long hold times. Yesterday i wasted more than an hour trying to get through and i just do not want to spend my important time waiting on more
Angela G
Angela G
18:01 04 Aug 21
Excellent service - respondent was very cordial and helpful - my questions were fully answered.
Richard McLane
Richard McLane
17:38 04 Aug 21
I signed up for Bay Alarm's Service on 7/6/21 & the equipment was delivered quickly. It turned out I did not need the system, notified Bay Alarm, and returned the equipment. They quickly and... professionally (young lady named "Esmeralda") completed my cancellation! I would 100% advise anyone needing a medical alert system to choose Bay Alarm Medical!read more
Kelly Huston
Kelly Huston
15:28 04 Aug 21
My Mother's wrist band broke. I called today, August 4, 2021 and was helped by a man whose name I missed, sorry. The band will be received next week, or the week after. Thank you so much for the... support we receive!read more
Randy Reichert
Randy Reichert
14:07 04 Aug 21
Response team very patient with us while they took time to check out our system.
Tony Null
Tony Null
02:49 04 Aug 21
I didn't catch his name but he was very good and thorough. He made sure I knew what to expect.
Dave Byrne
Dave Byrne
21:59 03 Aug 21
Helpful service. Prompt and respectful
Joanna Henderson
Joanna Henderson
19:47 03 Aug 21
It took several attempts to get through to a representative. Once through, and talking with a rep, the solution to my problem was an easy one.
Tom R
Tom R
15:38 03 Aug 21
I contracted with Bay Alarm for my mother a few years ago, and it has literally been a lifesaver. My mom had to call for help multiple times and the system never failed to deliver. When my mom... passed recently, Bay Alarm customer service was so easy to deal with, the return of equipment process is as simple as can be. Thank you more
John Foglio
John Foglio
19:15 02 Aug 21
The waiting for a representative to get on the phone took 20 minutes!!!It would be nice to have a call back system if the wait time is greater than 5 minutes.Finally, when connected to John, he... was very helpful and resolved our problem very easily. Thank you, more
Venus Rockwell
Venus Rockwell
16:38 02 Aug 21

Voice of Our Seniors

Bay Alarm Medical sets out to redefine aging and provide a platform to discuss elderly representation, life advice, wisdom, and invaluable experiences. We aim to bring awareness to real elderly issues, reduce senior loneliness, and bridge the gap among generations. Follow us on Instagram for weekly updates.

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Does Medicare pay for medical alert systems?

No, typically, Medicare does NOT pay for a medical alert system. Most insurance plans don't pay, but some will, so be sure to check. And there are some other options to help. See our guide for more details: Do Medicare & Insurance Pay for Medical Alert Systems?

Do senior organizations recommend medical alert systems?

Yes. Several senior organizations, including AARP, have issued strong endorsements on the use of life-saving, home medical alert systems. The use of these devices is predicted to continue growing strongly. See: Senior Organizations Endorse Medical Alert Devices

Do you need a landline for a medical alert system?

No, a landline is not needed for a medical alert system. While the base station typically connects to a landline if available, an appropriate cellular signal will also work with comparable results for many home alert systems. See more: Do I Need a Landline To Us Bay Alarm Medical Alert Systems?

What is the range of your medical alert system?

Expect a range of up to 1,000 feet for your medical alert system outside the home - that's about 3 football fields (or 2 acres). For travel further afield, there are GPS-enabled systems too. See more: Do Medical Alert Systems Work Outside The Home?

What battery life does your system have?

The battery life of the wearable part of the home medical alert system is 2-5 years. The base station has a backup battery good for 32 hours in a power outage. See more: Medical Alert Buttons, Alarm Necklaces & Accessories

Google Rating
Based on 6174 reviews