How Do Our Medical Alert Systems Work?

How do your Medical Alert Systems Work?

You can expect help from us 24/7/365. In an emergency, just press your help button. This will initiate a call to our USA-based call center. An operator will speak to you through our two-way speaker in the main device, assess your situation, and then make the appropriate calls to get you help. Our operator will either contact your local emergency personnel or your emergency contacts. By default, we list 911 to be called first. The user can easily assign family, friends, caregivers, or neighbors to be contacted before 911.

Why can't I just use my cellphone to call for help?

Every second matters after a fall. Cellphones are usually tucked away in a pocket, purse, or require multiple steps just to make a phone call. Our medical alert systems have a simple push-button that will immediately connect you to our USA-based emergency monitoring center. In addition, our mobile and smartwatch systems can share your precise location with our emergency operators. If you rely on a cellphone while you are out, how will you get up to check the street you're on?

How long does it take to get a response once the medical alarm is triggered?

It takes about 45 seconds or less for you to hear the live emergency dispatcher through the two-way speaker. When you press the button, you will hear the alert sound as it connects to the monitoring center.

Are medical alert systems covered by Medicare?

Traditional Medicare (Part A and Part B) does not cover medical alert systems. However, some Medicare Advantage (Part C) plans and private insurers do offer coverage. Some long-term care insurance plans also offer coverage. Read our blog post to learn more about medicare coverage.

Will this interfere with my pacemaker?

Our wearable in-home buttons do not interfere with pacemakers. Our mobile systems have tiny magnets due to an internal speaker for two-way communication. It is always advised to check with your Care Provider to ensure the best and safest results.

Do you call family in an emergency?

Yes. You can set up your emergency contact list to call family, friends, or neighbors prior to contacting emergency personnel.

What is the battery life of your medical alert systems?

Our wearable buttons have a 5 year battery life and doesn't need to be charged. Our mobile devices can last anywhere between 1-6 days before needing a recharge.

What's your refund policy?

You may cancel your Bay Alarm Medical subscription at any time and we will refund any unused months less shipping costs. Do I have to sign a long-term contract? Bay Alarm Medical does not require a long-term contract. Unlike some companies, we want to keep things simple. We will cancel your account once we receive all of the equipment in working/original condition without any cancellation fees.