How Do Our Medical Alert Systems Work?

When seconds matter, Bay Alarm Medical delivers.

Push Button

Need help? Push your emergency medical alert button and remain calm. Help is on the way!

We Answer

A trained, 24/7 live operator will speak to you over the console and make sure you're taken care of.

We Respond

We'll contact friends, family, neighbors, and if necessary, your local 911 emergency services.

Jim T. Miller, NBC Today contributor and creator of, demonstrates how to use Bay Alarm Medical’s medical alert system, pricing options, and the importance of why every senior should have one in the home.

Buy Now

Our medical alert systems are designed to make your life easier. Just plug and play! Tools and extra equipment won’t be necessary. But if you do need help, we’re just a call away. See our handy Help Guides which are also included with every system.

Voted Best Medical Alert
Provider of 2021
Google Rating

Based on 5,022 reviews

Bay Alarm Medical offered us many more years of independent living for my mother in her life. The confidence and assurance it gave her to have them available at the push of a button allowed her to sleep better and live her life more fully in her condo. Today we part ways with Bay Alarm Medical after 5 and a half years. Thank you Bay Alarm Medical for your great staff and comfortable caring service even when I called to cancel service. Always professional and quality support! I will continue to recommend you to others and would quickly choose to start service again if the need should arrive again in our family.

- Kevin Bailey

In-Home Medical Alert

From $19.95/mo

Our most popular medical alert system for seniors. Get 24/7 help at the push of a button. Available with Automatic Fall Detection and AT&T 4G LTE for homes without a landline . Made and monitored in the USA.

On the Go Help Button

From $24.95/mo

Stay protected while out and about. We'll dispatch local EMS to your location in case of an emergency. Features 4G LTE for fast response times. Made and monitored in the USA.

SOS Smartwatch

From $24.95/mo

A new way to stay protected while out and about. The SOS smartwatch has a physical help button to dispatch local EMS to your location. Features long battery life, water resistance, and gps tracking.

Bundle Packages

From $39.95/mo

Save money when you bundle any of our mobile devices with an in-home medical alert system. Widen your safety net and be covered both in and away from the home.

Made In America

Our family-owned business has been serving fellow Americans since 1946 . We're proud that our core products are designed, manufactured, and monitored exclusively in the United States.

Nationwide Coverage

We provide service all across the United States including Alaska & Hawaii. Our medical alarm system is compatible with most standard phone lines, cable providers (Comcast, Time Warner, Cox, etc.) and VOIP solutions (AT&T, Verizon).


Concord, CA

24/7 Monitoring

Rexberg, ID

Ogden, UT


Concord, CA

24/7 Monitoring

Rexberg, ID

Ogden, UT


Fremont, CA

Louisville, KY


South Jordan, UT

Dallas, TX

Huntsville, AL

Monitored in the USA for Maximum Reliability

A medical alert system is only as good as the 24/7 emergency call center that backs it up. Bay Alarm Medical works closely with our USA-based monitoring partner to create a network of highly reliable emergency response centers. Located in Ogden, Utah and Rexburg, Idaho, the two state-of-the-art centers are full duplicates of each other. If one station were to ever go offline, the other station would provide immediate emergency coverage.

Strategically Separated

Bay Alarm Medical provides consultation, technical support and customer service from our headquarters in California. We keep 24/7 medical monitoring completely separate from our day to day business operations to ensure that all emergency calls are rapidly responded to.

Certified & Rated #1 in America

Both 24/7 emergency medical monitoring centers are CSAA Five Diamond Certified and undergo a rigorous certification process annually, commit to tough quality standards, and agree to random inspections by UL, a nationally recognized testing laboratory.

¡Hola, 你 好, Privet!

We support over 170 languages to effectively communicate with our non-English or English-as-a-second-language clients!

Popular options include: Spanish, Chinese, Farsi, Vietnamese, & Russian.

View All Supported Languages

My Account Manager App

Download our Account Manager App to update payments and account information in the palm of your hands!


Frequently Asked Questions

Are medical alert systems covered by Medicare?

Traditional Medicare doesn't cover medical alert systems, but some Medicare Advantage (Part C) plans and private insurers do. You may also be able to use your HSA or an employer plan to pay for your system. Learn more about Medicare and medical alert systems.

Do senior organizations recommend medical alert systems?

Senior organizations like AARP recommend medical alert systems because they help seniors stay safe and age in place at home. Some medical alert services offer AARP discounts or other special pricing options. Learn how to choose the best medical alert system for your needs.

Do I need a landline to use a medical alert system?

Traditional medical alert systems require a base station in the home connected to a landline. Cellular-based systems also work away from home, and there's no difference in performance if cellular coverage is strong where you are. Let us help you choose the medical alert system that works best for your budget and lifestyle.

Do I need WiFi to use a medical alert system?

Bay Alarm Medical's medical alert systems don't require wifi or an Internet connection. Users communicate directly with our trained operators via their landline or cellular connection.

Voted Best Medical Alert
Provider of 2021

Google Rating

5,022 reviews

I had accidentally ordered 2 lanyards when i meant to order 1 lanyard and 1 wristband (grandpa didn't want to wear "necklace"), upon seeing my mistake I called customer service and they immediately took care of it once I got a hold of them. There was a long hold time, but everything seems to be taking a little longer during this whole covid thing. overall 5 stars because the staff was extremely more
Joe Greene
14:44 16 Jul 20
The hold time was VERY long (nearly an hour) - but the people I spoke with were helpful and seemed to know what they were doing. I know that COVID-19 is affecting all aspects of business, so I understand some of the issues involved. All the gentlemen I spoke to (Sean, Anthony, Zach) were courteous and worked efficiently to solve my more
Sheryl Diehl
17:56 15 Jul 20
Bay Alarm Medical provides great customer service and a variety of product options to meet your needs. Sometimes it takes a while to get through to them on the phone (I assume due to COVID), but they have a great call back feature to save your place in line so you don't have to stay on hold. The reps have all been very polite and helpful. Some are more knowledgeable than others. I am happy with this service so more
Janesta Walker
21:28 13 Jul 20
I got this service for my mother because I saw great reviews online. But here is how it really worksEvery time I try to call, I spend up to an hour on hold waiting for somebody to pick up the phone.We have been trying to cancel the account for ages. We unplugged the equipment and mailed it off weeks ago. They can see it is unplugged, but they say until they have received the equipment, you have to keep on paying. Apparently there is no end date on that, so if they keep saying they have not received the equipment, we are stuck paying them forever, for a service we are obviously not using.This is no way to run a more
Robert Bibow
16:00 06 Jul 20
I did a lot of research before deciding to go with Bay Alarm Medical. We've had my Mom's unit for almost a year now, and every time I need to deal with their customer service I am more confident that I made the right choice.The people that respond when my Mom has pushed the button, as well as the customer service reps that I have dealt with are exceptional at what they do. We have recommended Bay Alarm Medical to many of her friends and my friends who are in need of this type of more
TheJoanne42 .
16:27 26 Jun 20
After many tries I finally got to talk with someone. Once you returned my call after many hours. I could hear the Rep. but he could not hear me.. Finally today a Rep called back and took care of all my questions. He was very cordial, polite and patient. He gets 5 stars from more
James Wiseman
21:44 15 Jun 20
Technical support is very slow since Covid 19 but help assistance is still fast. Fastest way to get help sadly is to call select opt new customer ans answer that explain need help with tech not answering or call back.if it has been over 2 hrs. They are very good but getting to technical support is why 4 stars instead of five more
Maylasha Patricia Carlsyn
15:57 10 Jun 20
I ordered the Bay Alarm Medical devices for my 89 year old mother in March 2020. She lives alone but we have home health aides at various times during the day and thru the night, On Sunday morning June 8, 2020 I received a call from Bay Alarm that the fall detection on my mother's necklace had activated. When they made contact with her she stated she was injured. Bay Alarm initiated the emergency call list and also called local EMS. We also have a security camera in Mom's apartment to keep an eye on her when no one is there to make sure she is OK. After I hung up form the Bay Alarm operator, I checked the camera and she was indeed laying on the floor by the apartment door.Fortunately my niece lives only two blocks from Mom and I am less than five minutes away so we got there very quickly. the EMS arrived just a few minutes before me and right after my niece arrived.Mom suffered a fracture of the upper right humerus and will be in a sling for "many weeks".The over-night aide had left at 7am, the next one was scheduled for noon. In reviewing footage from the camera Mom fell at 8:41am.If not for Bay Alarm system our mother would have lain on the floor for over three hours in excruciating pain.We are so thankful for extremely quick response of the Bay Alarm call center representative - he called within two minutes of mom falling.I've already recommended your service to several friends who have elderly relatives living alone.THANK YOU!!!!!Sincerely,Don RobinetteOhioread more
Don Robinette
23:20 08 Jun 20
After a long wait on the phone to update my account, Jessica did a great job! I’d recommend this company any day. Their call center for my Elderly mother to call in emergency always answers promptly.
Pamela Degler
20:56 05 Jun 20
Bay Alarm was Perfect for our Mom, while she needed it. Great customer service, Quick Response, and Very Caring. What I liked about it when I made my choice of which service to use, is she didn’t have to charge it like some units have to be. Also it’s much smaller than most of the others. We usually did a test on it every couple weeks, it worked great. It was set up in a central part of the house, and could be heard thoughout the house. Mom never had to use it, but it was a good feeling to know she had it as a necklace, (it also comes as a bracelet) if needed. It wasn’t GPS but when she went out, then she had her cell phone with her. We were Totally Happy with Bay Alarm System. Thank You!read more
Denise Donaldson
20:54 31 May 20
I called to learn about Bay Alarm's Medical Service for my Sister and was very lucky to speak with Jacky who was very helpful! I was a complete novice on this subject before our conversation; doing it for someone else was equally challenging. Jacky went out of her way to explain how things work and what to expect to preclude unnecessary surprises later! She was professional and focused on understanding our needs; unlike other companies in this industry she wasn't selling!By career I'm a headhunter; hiring professional, etc....Jacky is a natural service provider...Bay Alarm is lucky to have her & best of all:we signed up today!read more
02:48 27 May 20
I have been a customer for 6 years and do not have a single complaint about this company. Everyone I have dealt with has been experienced, pleasant and ready to help. I have had no issues with any of my equipment and the few times something strange happened, they were on it immediately. Being 73 and living alone, it is a small price to pay for my peace of mind. I highly recommend this more
Sandy Hoeffer
20:19 15 May 20
We have been VERY happy with the Bay Alarm Medical Alert system. We have had it for seven years for my elderly mom. When she had to use it, it worked just as it was supposed to. Whenever I’ve needed to call customer service for any reason, they’ve been very professional and helpful. I would recommend Bay Alarm to anyone who’s looking for a medical alert more
Anne Donley
01:03 07 May 20
I purchased this for my mother and assisted her in setting this up. A month ago it suddenly went off. A strange out-of-state number came on and since those are nearly always phishing calls - and they are many - I ignored it. But I quickly saw that voicemail was left and then knew it was from Bay Alarm.I instantly made phone calls since I am two hours away. My mother was helped within 15 minutes. What a gift and help this is! From what I understand from my mother she never pushed the button. It was the fall detection that went off. I am very glad for this device. It was worth the cost. It is also very convenient and effective.Mom is now moving into an Assisted Living facility as a result of her fall. She will no longer need this as it will be provided in that facility. Many thanks and much appreciation for the great work you do!read more
Mark Ziemer
02:18 29 Apr 20
Great. I just got my parents set up, and from my first contact with this company through the set up and installation, everything has been user-friendly. Everyone I have spoken with at this company is incredibly patient and nice. This service is worth far more than they charge. Thank you for providing this for people. I will be certain to tell anyone I can about your more
Clint Williams
16:31 27 Apr 20
Bay Alarm Medical worked flawlessly for my mom. Operators were professional, efficient, caring & polite each time my mom hit the button. Police + an ambulance were dispatched when needed. Even when the at accidentally hit the button, operators were warm, friendly and understanding. My mom felt safe and we had peace of mind. Cost was certainly reasonable. I would highly more
Laurie Post
17:20 18 Apr 20
Very quick response time. Very professional and courteous staff. I would recommend Bay Alarm Medical for anyone needing assistance. They provided great service at a very reasonable price to my mother whenever she needed help and couldn’t get to the more
Julia Keating
15:20 16 Apr 20
I regrettably had to call to cancel this wonderful service because my loved one is going into assisted living. It was a great help to her. I spoke with Alexis, and she was prompt, courteous, and professional. My loved one did have to use her emergency button a few times, and the agents at Bay Alarm Medical helped in a flash, contacting the emergency person immediately! I recommend this service to anyone looking for peace of mind for their loved more
Michael Cammareri
01:27 14 Apr 20
Rico was very knowledgeable and kind. Gave me the wireless option which is a great relief because I didn't have enough power in the right places to add your device. He checked the wireless status in my area, judged it OK and will be sending a. new base device after i agree via email to the extra monthly fee.THANKS SO MUCH, RICO AND BAY ALARM MEDICAL!read more
14:58 13 Apr 20
We have Bay Alarm for my 91 yr old mother. We put lots of Help buttons all around our house & garage. Sometimes we accidentally set it off & they call so quickly. It’s comforting to know if there was a real emergency it will work so well & so fast. We even gets calls & emails to people on our contact list if the battery is low or of someone doesn’t answer the Help Call Back quickly. We checked with other alarm companies, and chose Bay Alarm because they let us have so many Help buttons We probably have 10 of them all over the house by the floor & near the shower. My mother could reach out with her arm to push the Help button or could crawl. She won’t wear the necklace which is why we have Help buttons all over the house. They give you a lockbox with a code & we put a key inside in the event EMS ever need to gain entry We’ve had Bay Alarm for 3 years. They are very reasonably priced & a wonderful company. Can’t recommend highly enough. Kim Thrasherread more
Kim Thrasher
18:02 07 Apr 20
We were notified of a low battery on my mother's pendant. This notification via call to her personal cell phone, her home phone and by email to me (her son). We returned a call to Bay Alarm and were walked through checking the unit, verifying the problem and ordering the replacement while being assured that the unit was fully functioning and would be until we received the replacement unit. My mother lives alone and Bay Alarm has actively cared for her for the last 3 years. She trusts them implicitly and so does her family. Bay Alarm allows all of us to feel comfort and reassurance that she is as safe as possible living alone at age more
Glenn Potter
17:16 19 Mar 20
Customer service as been excellent and very patient ansering all my question for a home alert system that I bought for my mother. We have not set up and tested the unit yet but that I am sure will be effortless as the instructions appear to be very clear. Cannot comment on use of the equipment and hopefully will never be able to but the piece of mind that my mother will have this should she need it is priceless. With my experience so far with sales and customer service has been flawless. I would recommend this more
Raymond Bourgeois
23:39 17 Mar 20
Dianna was great. I call about two different issues. First, I had been receiving low battery signals. Dianna explained what was happening and how it could be corrected. She went through the different ways I could get a new pendent at the lest expensive cost. I saved about $50. Secondly, I wanted to change one of the individuals to be contacted before 911 if an incident occurred. No problem at all. She professionally answered a few other questions I had. She is an excellent customer service more
Betty Rigdon
23:32 05 Mar 20
I just purchased my alarm a month ago and like it very much. Have not needed it yet for emergency purpose but did have a question for them and they were very polite, courteous and helpful to me.I have been very happy with my device, have had no issues with it since purchasing it about 6 months ago. I test it every month successfully. Had one question today and it was answered very quickly and professionally. I am very confident of itread more
Pat Santucci
18:40 02 Mar 20
I called customer service the other night to cancel our service. Unfortunately, my husband didn’t comprehend how to use it. The cancellation process went very smoothly. The person I spoke to was very pleasant, understanding and informative. She specifically explained the steps I needed to follow. Her professionalism was of the highest standards and greatly appreciated. Thank you very much for your more
Debbie Cavicchi
14:37 26 Feb 20