How Do Our Medical Alert Systems Work?

When seconds matter, Bay Alarm Medical delivers.

Push Button

Need help? Push your emergency medical alert button and remain calm. Help is on the way!

We Answer

A trained, 24/7 live operator will speak to you over the console and make sure you're taken care of.

We Respond

We'll contact friends, family, neighbors, and if necessary, your local 911 emergency services.

Jim T. Miller, NBC Today contributor and creator of SavvySenior.org, demonstrates how to use Bay Alarm Medical’s medical alert system, pricing options, and the importance of why every senior should have one in the home.

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Don’t sacrifice style for safety. Easily interchangeable and hand-crafted in the USA. Designed exclusively for our standard necklace-style help buttons.

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Voted Best Medical Alert
Provider of 2019
Google Rating
4.7

3,684 reviews

Ordered the Bay Alarm Medical system for my mother. I have spent 42 years in the fire service and EMS and my dad was a firefighter for 32 years. This system is rock solid. We tested the system yesterday and my mom's eyes just shined. She feels safe and knows help is only a click away. I know this sounds like I work for Bay Alarm Medical but they are on the other side of the US and I'm in Indiana. The set up was plug and test that's it. I looked at other units but hands down this is the way to go.

- Thomas Champion

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In-Home Medical Alert

From $19.95/mo

Our most popular medical alert system for seniors. Get 24/7 help at the push of a button. Available with Automatic Fall Detection and AT&T 4G LTE. Made and monitored in the USA.

4G LTE GPS Help Button

From $24.95/mo

Stay protected while you're out and about. Now with AT&T 4G LTE GPS tracking, we'll dispatch the closest available emergency help to your location. Made and monitored in the USA.

In-Car Medical Alert

From $29.95/mo

Get 24/7 automatic crash detection, gps tracking, and live 2-way communication to our monitoring center. Simply plugs into your vehicle's cigarette lighter. Monitored in the USA.

Bundle Packages

From $39.95/mo

Get complete 360° protection with the combination of our In-Home, On-the-Go, and In-Car medical alert systems. Save money when you bundle two or more systems.

3 Redundant Call Centers

Even our backups have backups.

Monitored in the USA for Maximum Reliability

A medical alert system is only as good as the 24/7 emergency call center that backs it up. Bay Alarm Medical works closely with our USA-based monitoring partner to create a network of highly reliable emergency response centers. Located in Ogden, Utah and Rexburg, Idaho, the two state-of-the-art centers are full duplicates of each other. If one station were to ever go offline, the other station would provide immediate emergency coverage.

Certified & Accredited

logo-csaaBoth 24/7 emergency medical monitoring centers are CSAA Five Diamond Certified and undergo a rigorous certification process annually, commit to tough quality standards, and agree to random inspections by UL, a nationally recognized testing laboratory.

3 Call Stations

Bay Alarm Medical provides consultation, technical support and customer service from our headquarters in California. We keep 24/7 medical monitoring completely separate from our day to day business operations to ensure that all calls are rapidly responded to.

Nationwide Coverage

Service available all across the United States including Alaska & Hawaii.

Our medical alarm system is compatible with most standard phone lines, cable providers (Comcast, Time Warner, Cox, etc.) and VOIP solutions (AT&T, Verizon).

Give us a call for more information

¡Hola, 你 好, Privet!

We support over 170 languages to effectively communicate with our non-English or English-as-a-second-language clients!

Popular options include: Spanish, Chinese, Farsi, Vietnamese, & Russian.

View All Supported Languages

Stylized Safety with Bella Charms™

Don't sacrifice style for safety. Clip a Bella Charm on the back of your help button and be ready for any event. Designed and handcrafted in the USA. Available exclusively for our standard in-home necklace-style buttons.

Learn More

Voted Best Medical Alert
Provider of 2019

Google Rating
4.7

3,684 reviews

Talked with Julia today - terrific experience! She helped me understand what I did and didn't need, and she clarified the fact that the basic need - which was also the least expensive - fit my profile. Speaking with her was much more helpful than simply filling out an online form. Julie was patient, thorough, and answered m questions perfectly. I ended up placing an order, and love the fact that I can return the product within 30 days, if it doesn't end up being right for me. However, I am confident that it will be. Thank you Bay Alarm Medical for your values and competence.read more
Holly Suhi
00:48 22 Nov 19
Vanessa was the rep who assisted me with the activation. Vanessa was clear with her directions and explanations. Once the first test was completed, it was apparent the connection was poor but Vanessa was able to troubleshoot the issue and found a solution. Thank you for providing this service and help provide a small piece of mind.read more
Lanette Whiteley
19:48 19 Nov 19
Every time I have called Bay Medical for help, the response has been pleasant and professional. I never hesitate to call because I have always received such care and today was no exception. Shawn called me back because the wait time was long and helped me test our system staying with us through the entire process explaining what to expect. True customer service!!! Pleasant voice with a great helpful attitude! Excellent service! Thank you Bay Medical!read more
Lesia Woodson
18:34 15 Nov 19
Called to verify activation information for my Mother's account. The call volume was high so I elected to go with call back. They called back shortly after and I was able to clarify the information I needed. the representative was very helpful, courteous, and professional. So far everyone I have dealt with at Bay Alarm have been great.read more
Mike Savage
22:18 13 Nov 19
Had to have my original device replaced. That was done very quickly. Had a little bit of a problem setting it up. Called and the tech person did an excellent job leading me through the set up process. We tested it. Everything works great. Very satisfied with the service I received. Thank you very much.read more
Janice Croft
20:55 07 Nov 19
Bay Alarm representative Rachelle was very helpful. She was very patient and understanding of my situation. Every question I had, she able to answer clearly. In the end, I was able to purchase the Bay Alarm Medical system for my 94 year old Aunt. I am looking forward to getting the unit installed and working for her.read more
toni thomas
00:29 07 Nov 19
I just want to take a second to recognize a well organized and very efficient company. I'm so grateful to all of the customer service representatives and staff. Your prompt response times and care for the person on the other end of the phone is greatly appreciated. You helped save a very special loved one from congestive heart failure. Keep doing what your doing. Shaun, I don't know your last name but "kudos " and thank you for your time and patience. Sincerely, Danielle Terry and Angelo Polaccoread more
Danielle Terry
12:15 31 Oct 19
I thought Bay Alarm was a good enough company until I tried to cancel a fully paid up account when my Mother moved into assisted living. They say they have no cancellation fees but they make the process very inconvenient which amounts to a fee because you end up continuing to pay while they make the process hard. You can’t just send the unit back and stop paying either because they turn you over to collection even when you clearly have attempted to cancel. I will not use them in the future because of the difficulty in cancelling when the time comes.read more
Lisa Sooter
01:09 22 Oct 19
I called in the evening to change my address. I waited for a long time and so I thought I would have better luck if I called in the morning hours. The same thing. They gave an option that they would call me back if I left my number. I don't like to do that because I don't know if I will be available when they call back. I finally got a representative to answer my call. He was very nice and I got my address changed in their system. He even had me push the help button so he could check to see if the change of address went through. After that he had me go to different rooms in the house to make sure I didn't have any dead spots and could alert from every room. He was very nice. It is just the waiting so long no matter what time you call. They need to hire more people.read more
Beverly Dorrian
14:21 17 Oct 19
So far I've only ordered on the phone and it was super pleasant. In the two weeks since I looked at their Company online they have aggressively advertised to me and the very pleasant representative sealed the deal with me. I will update after delivery and set-up.UPDATEThis alarm saved my moms life more than once! Quick caring response from monitors to get help out to my mom in a hurry.Worth every penny.read more
Lori Posner
01:10 16 Oct 19
We installed the Bay Alarm system for my mom yesterday. It was very easy to set up and we were very impressed with the staff (who promptly answered our calls). We tested the system from multiple locations in the home and each time we tested the various buttons, a Bay Alarm employee answered our test calls with efficiency, courtesy, patience and kindness. We feel much more secure now that the system is set up, and we are more confident in my mom's ability to live independently with the Bay Alarm people just a touch of a button away. Thank you Bay Alarm, for a quality product and a great customer experience.read more
Kathy Wall
17:24 15 Oct 19
So far, so good. Although my mom lives in NJ and Bay Alarm is Located in California, it doesn’t seem to be a problem. The few times that she has pressed her alarm button, the representatives were extremely helpful and help was on its way. So here’s to hoping that Bay Alarm continues to be competent. We are very happy with their service.read more
Barbara O'Brien
17:02 11 Oct 19
We had a great experience with Bay Alarm Medical Company. It offered my Mother and our entire family a sense of security and peace of mind knowing that Bay Alarm would have someone there to take care of Mom and any medical emergency that might have come up. Working with their Customer Service Department was always easy, a pleasure and sometimes even fun! Thank you all for what you do!read more
Laura Osman
23:28 09 Oct 19
From start to finish Bay Medical and all of it's associates have been fantastic. Ordering was simple and easy. Testing was easy and associates always so friendly. Unfortunately we no longer need their services and the return process and termination process was once again courteous friendly and easy.read more
Karen Palaia
23:10 02 Oct 19
Bay Alarm Medical is an outstanding service and their equipment is top notch. From customer service to responding to emergencies, we were impressed. We looked at many different companies while selecting which medical alert service would be right for my mother in law. The lockbox for emergency responders and the vial of life info were so valuable when needed. I can’t stress enough how important both of those features were for us. Do take the time to write all of your elder prescription info. We received the equipment quickly after we initiated service, had great over-the-phone instructions for setup. All in all, we are very happy we chose this company and strongly recommend them to anyone needing to protect a loved one.read more
Thomas Beckett-Maines
00:35 11 Sep 19
Excellent customer service at all levels, including John today. All representatives have been professional, courteous and easy to understand. Equipment works well and help was summoned quickly for my dad's medical emergency. Highly recommend this company. Great value!read more
Pamela Ajluni
21:33 10 Sep 19
Bay Alarm is the best medical alarm company. No high pressure sales tactics. Always professional and courteous representatives. Fortunately I've only had to make test calls but they have always answered the calls quickly. Be confident that Bay Alarm will be there if you need them.read more
L L
23:46 09 Sep 19
Love Bay Alarm Medical. Customer Service is wonderful...so thoughtful and caring and I feel secure and safe using this service. I couldn't have made a better choice when reviewing alert systems. The price for this service is not outrageous.. Its a fair price for those seniors or others who need this. Customer Service is always wonderful when you need some help with easy set up. Thank you for this service at a great price.read more
Paula
16:26 05 Sep 19
My mother has been using Bay Alarm Medical for years and the system has been a lifesaver, literally. The people at BAM are always helpful when we called to tweak our call list or had questions. They made suggestions and gave us options so we could make informed decisions. The system has worked perfectly. Very good service!read more
Cherry Fuller
02:46 04 Sep 19
Your rep, Rico, was extraordinarily helpful to me, after the first two reps I spoke with gave me incorrect information. He explained every step we would follow, so that I knew where we were headed. Rico stayed with me on the phone as I tested 27 locations in and about my house to see if the the pendant alarm reached each location. It did. Rico is the kind of employee who represents the best side of a company. Many thanks for his help.read more
Cloverdavid
22:21 31 Aug 19
Bay Alarm Medical has been such a good positive experience. Thank goodness we haven't need their services in an emergent type of situation, but working with them has been a breeze. Love their systematic way of communicating. Quickly found out that the billing method on file had expired. Called up and Jessica helped me very seamlessly. Asked the needed questions quickly and efficiently, was very kind and cordial and professional, as well.read more
Claudette Pacheco
23:47 29 Aug 19
I have been treated with courtesy and patience [ being sadly short of any technological ability] right from the beginning. I'm impressed with how very nice and helpful everyone I've spoken with. The device is just the right size and shape. It's been tested and works perfectly! Thank you so much.read more
Jackie Doyle
23:19 29 Aug 19
I got all confused trying to sign another cell phone into the Caregiver app. Valentino did a fabulous job with helping me get the account squared away. I'm thinking that this service is mostly helping seniors like myself to track their even MORE senior parents! So the customer service representatives need a LOT of patience, but Valentino helped me to get everything set up on the cell phone and waited while I documented my info so I wouldn't forget. Kudos to you folks!read more
Mascha Fujimoto
16:31 22 Aug 19
Just moved mom from SF to CT and could not be happier with the service! Valentino helped me set up the devise with ease. He was patient, kind, and engaging, asking about our trip. He walked me through everything and encouraged me to call as often as I'd like. Best. Customer. Service. Ever! Highly recommend.read more
alicebemand
00:47 19 Aug 19
policies enforced during cancellation process only favor the company and offer no consideration of the customer. I notified the company about cancellation and reason for it. Later I received email from company with instructions to return hardware. I expected this email, was surprised it took several days to arrive and was not prepared to deal with it while the actual move was in-progress. I was surprised that I would continue to be billed monthly for the equipment as if I was actually using it during the move process. Therefore, I was paying my monthly charge for no benefit to me. I was also informed I would continue to be charged my monthly fee until the equipment was received at your California office. I did not have the time during the actual move to box up the equipment and take it to a shipping store while I was trying to get moved to a new location. Also, do you know how long it takes most shipments to reach your California office - - why am I being charged my monthly rate for transit time - - obviously, I was not using the equipment during that time, and therefore again, you collected money from me when there was no benefit to me, the customer. You were collecting money from me for no service or assistance. I don't think that is right. I will never recommend your company's services to others, regardless of how good it was, because of this customer-adverse, customer-held-hostage policy. Right now, I am wondering why I initially chose Bay Alarm Medical for the services I needed and was looking for. I certainly will investigate using the services of another company before I would enter into another agreement with Bay Alarm Medical. Thank you for listening to my concerns.read more
David Miller
00:01 13 Aug 19
Bay Area Medical Alarm gives us the peace of mind about our mother. She is independent and lives alone, but has the typical age-related problems all people have in their late 80s. They are always available to answer questions and respond to our needs. Great outfit!read more
M Tart
02:41 04 Aug 19
Just set Mom up with Bay. Minor technical issue on setup. Customer Service was superb, issue resolved quickly, and Mom is wired in now. Monitoring Center equally superb (spoke with them twice during the set up tests), amazingly quick and responsive. Very very pleased thus far with Bay!!!read more
HallumLaw
21:32 02 Aug 19
Jessica in customer service was extremely polite and helpful in updating our account information. Before I even heard a voice on the other end, my call got disconnected. When I attempted to call back, she was already calling me! Bay Alarm has been great for my 84 year old mother. We all sleep better knowing that help is only a push of one button away.read more
Linda Duffy
15:57 23 Jul 19
I’ve only had this alarm for less than a day. I can attest to the fact that the customer service was great in setting up the system. Aaron was extremely knowledgeable and patient with me, a non tech person. Very much appreciated.!!!read more
Sara Bauer
20:02 18 Jul 19
I really appreciate Bay Medical. My father was still staying at home but our family wanted the peace of mind-if in an emergency, our father would be able to get in touch with someone in an emergency situation without using the phone. That's where Bay Medical came in. My father was able to wear a monitor with push button. We never had to use it, thank goodness. We tested it on a regular basis to make sure everything was working well and it did. Customer service was awesome and easy to communicate with. I would highly recommend BAY MEDICAL!read more
Dianne Koelzer
16:53 12 Jul 19
Julia Arnold was very helpful and patient in answering all my questions about Bay Alarm Medical's products, services and fees. Julia helped me identify their GPS service to cover my needs. I placed my order on a Friday and received my equipment on the following Wednesday and had the system up and tested on Thursday the next day. I received all the proper equipment and their customer support personnel were very courteous and helpful in verifying my access to their service. Initialization instructions were very easy to follow. I rate Bay Alarm Medical as a 5 star company!!!read more
Gregory Horn
21:52 05 Jul 19
We got this system for my mother in law to use and have been very impressed with the representatives that we have spoken with on two different occasions. They were very willing to walk us through the set up . process and answer our questions. An email was sent to us detailing step by step what we needed to do. Quick shipping of the unit to us and a very quick voice response when we set the unit up to test. So far, so good!read more
Margaret Taylor
18:38 05 Jul 19
Have been a customer for over 1 year and they just sent me an upgraded unit. Someone installed it for me but neglected to disengage the old unit.Called customer service and got a great technician named Aron. With much patience and diligence he walked me through disconnecting the old unit and setting up the new one. While testing every operator did a fantastic job of making sure I was not in the middle of an emergency.. Overall a great company with excellent customer service.read more
Bernadette Fritz
00:14 04 Jul 19
Thanks for your courtesy, I had to suspend my service temporarily and was treated very well.It was greatly appreciated.I have to withdraw my favorable review.as Bay Alarm withdrew their offer.They will no longer allow me to temporarily suspend my service while I am recuperating in a convalescent facility. I will have to continue to pay the monthly fee even though I am not using their service.The alternative would be to permanently discontinue the service and return the equipment (which would be difficult in my present situation).So change my 5 star rating to 2.read more
Joan Harvey
23:32 28 Jun 19
Website is very customer-friendly & price for monthly service is the best! Like everyone else, upcharges for added features can send your fee right up there, but if it is something needed, the cost is nothing. For any question, give them a call. Everyone I have spoken with is extremely friendly, knowledgeable about their products, super helpful!!read more
Sher Lynn
18:04 28 Jun 19
Unit for my Mom:During my first test call I was having a serious static interference problem with the base unit. I could not hear a word that the operator was saying so I had to reset the unit mid-call. The operator immediately called back on the landline to determine if my mom was experiencing and actual emergency. After I explained the static problem he transferred me to tech support after making sure he had my number to call in case we were cut off. It gets better. The Gentleman in tech support took me through no less than 4 tests in order to solve the problem. He reached out to another technical division and quickly returned with a solution. He was professional, polite, knowledgeable and patient. Rarely do I experience such exceptional customer service. Well done!C.M.Sanford, MEread more
Chris M
18:14 20 Jun 19
I found that the people who work for Bay Medical are very well informed and polite . And are very willing to help with the product. I also see that Bay Medical handles putting the info required by the individual into their computers quickly.. I view that part to be important.DATE : 6/13/2019When I tested the Unit. The response was quick. I was very impressed with the people who called on the unit. I refer this company to other people who are looking for such an item. Bruce Plizakread more
Bruce Plizak
18:47 13 Jun 19
I advised the representative of the death of my parents (they passed only 2 weeks apart from each other). He was very compassionate and helpful. He explained the procedure for powering down the unit in a very clear and thorough way. He explained how to return the unit and the cut off date of the postmark to avoid being billed for the next billing cycle. He made me very comfortable in handling yet another "to do" item that is required upon our family's loss.read more
Sylvia Arambula
05:20 12 Jun 19
Best customer service and attention to clients!Follow up after using Bay Alarm Medical for both my mother and mother-in-law for over 5 years...The service has been literally life saving and is the most dependable with the absolute best customer service. I highly recommend Bay Alarm to all my friends who are looking into a medical alarm system. We used another well advertised company before this and there is NO comparison in cost, ease of beginning and ending service, dependability and customer support.read more
Carolyn Myres
16:48 11 Jun 19
I advised the representative of the death of my parents (they passed only 2 weeks apart from each other). He was very compassionate and helpful. He explained the procedure for powering down the unit in a very clear and thorough way. He explained how to return the unit and the cut off date of the postmark to avoid being billed for the next billing cycle. He made me very comfortable in handling yet another "to do" item that is required upon our family's loss.read more
Sylvia Arambula
02:06 06 Jun 19
It was very easy to order my dad's Bay Alarm Medical system online. It walked you through step by step. There was great communication through email as to when it was shipped and when Bay Alarm received our paperwork and that it was ok to set up and send a "test" call. When setting the system up, being very sensitive, there were a few "test" calls that went through. The operator on the other end of the system was very patient. We have had a great experience so far. Thank you so much! :)read more
Martha Berger
21:56 31 May 19
We've just gotten started but Bay Alarm Medical has been awesome every step of the way! Helpful people gave us information we needed and guided us to the ordering step. Ordering was easy and even more helpful people made sure we got exactly what we needed. Set-up was simple and even the first call made by a just toddling great-grandson resulted in some laughs when Bay Alarm called to check on our parents. Thanks for making this an easy transition from the difficult decision our family had to make.read more
Kathy Winchell
13:37 24 May 19
Works good. Received the first unit on a Friday and it did not work at all. Called and they sent a replacement unit that I received by Monday and it works fine. A nice peace of mind for me and my wife when I am not at home.
wayne barnekow
13:40 23 May 19
We are impressed so far -- haven't received the equipment but have high hopes. The intake process was smooth and professional. Many necessary topics that we would not have thought of were broached delicately. As first time users, we appreciate that.read more
Susan audap
03:23 19 May 19
I pray we never have to use it but this alarm system gives me great peace of mind. Very easy to set up and activate. The test calls were very reassuring to both mom and myself. I would recommend to anyone who has a loved one living alone or at fall risk.read more
Kim Walker
16:18 13 May 19
I am very impressed with Bay Alarm Medical. Today I was hooking up my medical alert system for the first time and had the opportunity to see how fast they work in an emergency. I was just testing it and somehow it wasn't known I was testing it. They called me on my phone and I didn't get there in time to answer. I didn't think anything of it until the paramedics came to my door in no time at all. Not only that, several times I had to call Bay Alarm with questions and someone always answered right away and helped me. Unknown to me, about an hour after I thought it was installed correctly I received a call from them telling me my system was indicating low power. It wasn't connected correctly and I didn't know it. I felt as though they were watching over me. Thank you, Bay Alarm.read more
June Eisley
00:23 12 May 19
The Bay Alarm system we set up for my Friend worked precisely as they indicated. He is 100 years old and has taken several falls and in eachincident Bay Alarm has responded quickly, patiently and with professionalism. Contacts were notified first in each case and were ableto get him back in his chair or on his feet again. You cannot measure the comfort level Bay Alarm gives us knowing they are our back up.. Our deepest appreciation to everyone at B A.read more
Thom Kearney
14:17 10 May 19
Not very impressed so far. Had not even received the system. When I received a notice that we were behind in payment. When I called and told them I was confused because I hadn't even gotten notification that it had shipped. I was told to disregard the email. Oh and it had shipped and should be there today. Great! Got it opened it up had everything except.... how to set it up. There were no instructions. So I sent a message to have them email me. Got the instructions set it up. Tested it worked great. Tested all the extra 4 buttons worked great. Tested the necklace yeah it doesn't work. So now I have to call them again and see how long it will take to replace the one I have that doesn't work. I am about at 3 strikes you're out....read more
Kimberly Krause
14:24 06 May 19
I called Bay Alarm and told them that I was going to test my unit. The person I spoke to was very helpful. I pushed the need help and within 15 seconds some one was on the line to help. I told the operator what I was doing and she asked me a few questions and that was it. Success! The person I spoke to when I made the first call called me to let me know everything went well. I like Bay Alarm. Thank you,read more
Irene Gerbrick
00:38 30 Apr 19
I was happy with the services of Bay Alarm Medical for my mother. The alert personnel were very friendly, kind and professional when dealing with my mom when she would inadvertently press her alert button. I felt very happy they provided my family with a sense of security that mom was never alone if an she needed medical care. Fully recommend this company.read more
Trish Cook
14:47 26 Apr 19
My total experience with Bay Alarm Medical from beginning to end was wonderful. They were SO pleasant and helpful from the first time I called to inquire about their system and even asked questions which I had not thought of to help me determine the best options for my 98 year old father. Did not try to oversell me! The cost was inexpensive compared to others and had more to offer. The product was received promptly and the instructions were easy to understand (especially for someone as technologically challenged as I am!). Having this system definitely gave us peace of mind whenever Dad was alone. True to their word, since we did not need the system the entire time period which we had paid for, they promptly reimbursed us the balance as soon as they received the returned system. I highly recommend them!!! Thank you for your awesome service! Delores Minnixread more
Freddie Minnix
00:46 09 Apr 19
Thus far we as a family are very happy with Mr. Robert's Bay Alarm Medical personal life alert system. It is a bit sensitive, but we are happy we made this choice. Better to have a false alarm than no alarm at all. As well, the customer service department has always been very helpful, just as was the sales staff in determining what system we needed. Thanks for giving us some peace of mind in Mr. Robert's care.read more
Tracy Grimes Watson
20:02 08 Apr 19
Best medical alert system out there. We finally have peace of mind with my mother living alone. Golly, did we need it; an answer to our prayers. The system is easy to use, easy to install, and the staff is helpful, patient, and knowledgeable. My mom, who is hard of hearing, can understand them perfectly. She has more confidence knowing someone is there for her 24/7. Thank you, Bay Medical.read more
Karen Chapman
00:23 08 Apr 19
This company has always been very helpful and quick to answer any questions. It is comforting to know that my Mom can alert me with just the push of a button if she has a problem. I picked Bay Alarm because they had the best rating of any alarm companies that I researched. I used them for about a year now and am pleased with their services.read more
Brenda Valentine
16:06 06 Apr 19
I had to change credit card numbers with Bay Alarm and the person who helped me was efficient and very helpful. She listened to my story about my stolen wallet and was very empathetic. She immediately did her job of changing the card number and then she did a minute charge to check to make sure that the card was functioning properly. That was impressive to me. Thank you for the excellent service.read more
Sara Simpson
14:59 26 Mar 19
Bay Alarm is fabulous. The woman on the phone when I first called to inquire about the system was extremely kind and helpful. I love that I can cover both parents with the same devices and I can get as many devices to put around the house as they want. When the equipment arrived, all we had to do was plug it in and push the button to test it. Couldn't have been easier! The operator responded in 4 seconds and had at his fingertips both my parents' information. I feel confident my parents have the tools they need in an emergency. No need for them to worry about whether or not they are near their phones and no fumbling around trying to figure out how to make a phone call in a panic - just push a button and they're good to go. Literally, this could not have been easier. Add in the extremely reasonable price per month and Bay Alarm simply cannot be beat!read more
Bernadette
16:31 21 Mar 19
We received our device yesterday and it was very easy to setup and test. It worked well and the response time was impressive. We were talking to a rep within 30 seconds! Then I called because I was concerned about my own phone blocking or mislabeling any calls from their control center in case my mom had an emergency. They gave me the number that would appear on my caller-id so that I could add it to my contacts and mark as important so that it would not get blocked. Phew! Any phone contact that I have had with their customer service has been very helpful and courteous.read more
Donna Abrams
11:46 15 Mar 19
I got this service for my mom who is in her eighties and living at home. It brought such peace of mind. There were several instances where she slid onto the floor and was unable to get up. Each time this service responded promptly and sent help out to her. They were also very good at contacting me to let me know what had happened. Totally worth the money. Highly recommended.read more
Klara East
06:54 15 Mar 19
Bay Alarm Medical is very responsive and an easy company to work with.Have now been using them for over a year and have had no problems. They are very polite even when my sister trips her alarm by accident. Reasonable prices good service. Recommend without reservation.read more
Mark Becker
01:21 08 Mar 19
I called Bay Medical to find out about changing my service from using a land line phone to a cell phone. I wasn’t sure if they did that but your people were most helpful. He explained the process and price as well as how the cell issues can affect the lines. I was very pleased with the help and told them i wold get back to them after I did some looking into making that kind of change.All of your people that respond to my “button call” monthly are very pleasant and helpful.. I’m very happy with your service.Pat Lewisread more
Patsy Lewis
01:18 07 Mar 19
I HAVE BEEN WITH BAY ALARM FOR SEVERAL YEARS AND FEEL THEY ARE REALLY A GREAT COMPANY. THE CUSTOMER SERVICE IS POLITE, CARING AND PROFESSIONAL. I WOULD LIKE TO GIVE 5 STARS BUT THE RESPONSE TIME FROM SIGNAL TO ACTUAL ANSWER IS TOO LONG. A LOT CAN HAPPEN IN JUST SECONDS AND I FEEL BAY ALARM TAKES TOO LONG TO ANSWER. HOWEVER!! WHEN THEY DO ANSWER THEY ARE SO POLITE AND CARING, IT ALMOST MAKES YOU FORGET HOW LONG IT TOOK TO ANSWER!read more
Carole
01:28 01 Mar 19
I bought this device for my mom after her stroke, I feel at piece knowing help is a push of the button away. She fortunately doesn't need it anymore, I went to cancel and you have to have it postmarked by the due date or will be billed again. My mom lives and hour away and being winter, she had a State emergency in her town, they closed 35W a major highway between us down and called in the National Guards, I told them I would be happy to pay for an extra month and they just extended the date due by two weeks at no additional charge. Very happy! If we need another in the future I would definitely be going back to Bay Alarms. Very professional.read more
Melissa Sandback
00:43 28 Feb 19
So far i am pleased with the Bay Alarm system. My wife and niece checked the signal at several locations on our 1.5 acre property. The signal was successful at all the locations. I feel safe that the system, will be a great comfort to all 6 of my siblings. My parents are 88 and 90 years old and have recently become dependent on their 7 children.This system allows them some freedom from having someone there every second of the day.read more
Wilber Heslep
03:14 21 Feb 19
First of all, I have contacted Bay Alarm Medical twice and each time, the representative was courteous, took time with me, and answered all my questions. Ordering the appropriate system for me was easy. It arrived promptly. I was able to set it up and test it without problems. So far, everything has been a breeze. Thanks, Bay Alarm.read more
Lorie Smith
12:13 20 Feb 19
We have used Bay almost 2 years for my mother and have been very satisfied. The time it was triggered by accident everything worked as it should. When our last payment came due and the credit card listed had been cancelled by us due to fraud their past due reminder was polite with no threats. Customer Service contact made it easy and fast to get updated.read more
Chip Wolfer
19:55 14 Feb 19
Everyone was fabulous. My family is so happy we chose Bay Alarm Medical. We set everything up last night and tested everything and they responded so quickly and were patient with us and so helpful. My mother is 93 almost 94, she's independent and just stopped driving, but we still worry about her and want her to be safe... she is the world to me and my sisters. I am so happy I chose Bay Alarm, now I can rest knowing that if anything happens and we are not there, Bay Alarm will take care of my mother! Thank you I give you 5 stars.read more
Tracy Jones
15:33 07 Feb 19
I called today to make sure the alarm was set up correctly and prepared for my fathers use. Everything worked as described and the technical support person insisted that we test it before I hung up with him. We tested the unit while he sat in the background listening. Great experience -read more
Dale Fahrney
22:23 06 Feb 19
Bay Alarm Medical provided us excellent equipment and service. For the many false alerts, they acted professionally and promptly. For the one real time we needed them, they were excellent and had first responders on site within minutes. And, they go the extra effort and notified all others in the phone tree that we had activated the alert.Many thanks for the peace of mind you provided.read more
David Margossian
17:18 05 Feb 19
I ordered an alert system from bay alarm for my Mom.It arrived as scheduled. My first system did not work,I called that afternoon around 6 and had to leave a message. It was returned the next day.I returned to my Moms, called them back and after trying everything with them over the phoneThey determined the system did not work. They told me they would send another one out express mail.It arrived 2 days later and worked right away. I called them to help me set up the necklace part and extra help buttons. They stayed on the phone with me and we got them up and running.So I am very please so far- the only reason I didn’t give the company 5 stars? I think they should have a better answering machine message stating their hours. It would have reassured me that they just weren’t engorging my call. If you call during their hours they are very helpful.read more
Laura p
14:35 02 Feb 19
I got a unit for home and was not comfortable with it's range, I needed more. I called customer service and discussed returning my purchase and replacing it with the GPS that would better fit my needs. I have to have fall detection and was assured that it is on the GPS. I am returning my original purchase for the GPS. The customer service person was so very helpful and very knowledgeable about the products. Very happy with the outcome and looking forward to receiving my new unitread more
Karen Harney
21:27 25 Jan 19
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