Bay Alarm Medical

How do our Medical Alert Devices Work?

Get Rapid 24/7 Emergency Help at the Push of a Button.
  • Emergency medical help at the push of a button

    Need help? Simply push your emergency medical alert button. Remain calm. Help is on the way!

  • 24/7 medical alert monitoring from our call centers

    A trained, 24/7 live operator will speak to you over the console and make sure you're taken care of.

  • We'll send help

    If necessary, we'll contact friends, family, neighbors, and your local 911 emergency services.

Check out our How-To Videos

Sometimes, watching an example makes things so much easier. Check out our collection of videos to learn more about how our system works, our plans, and general information about Bay Alarm Medical.

Head over to our video page

Best Medical Alert Provider of 2016 4.5588 (588 reviews)
After researching multiple companies, it was easy to see that Bay Alarm was the best company to go with. The representative I worked with on the phone was both knowledgeable and friendly and I felt she had my interest in mind, not a quick phone conversation and sign up. Thank you for giving me and my family the peace of mind to know that I'm safer now than I've ever been. - Anna K, Mooresville NC
In-Home Medical Alert System
In-Home System
From $25.95/mo

Our most popular medical alert system. Get rapid 24/7 emergency push-button help today. Requires a traditional landline phone jack.

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Automatic Fall Detection
Automatic Fall Detection
From $35.95/mo

Add an extra layer of reassurance. The system will automatically place a call for help if you're unable to.

Compatible with both landline and cellular in-home medical alert systems.

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Cellular Medical Alert System
In-Home Cellular
From $35.95/mo

For residents without a traditional landline. Get 24/7 medical alert protection without being tied to a phone cord. Powered by AT&T's 3G Network

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Mobile GPS Help Button
Mobile GPS Help Button
From $25.95/mo

The go-anywhere and do-anything, GPS-equipped medical alert system. Get on-the-go 24/7 protection!


Powered by AT&T's Nationwide Cellular Network.

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Smoke & CO
From $39.95/mo

Get all the benefits of our 24/7 medical alert system with the added benefits of monitored fire, smoke, and carbon monoxide protection. Requires a traditional landline phone jack.

For a limited time, sign up for our Monitored Smoke & CO service and receive a FREE Lockbox!

Call 1-877-522-9633 for details.

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3 Redundant USA Call Centers

Even our backups have backups.
Medical Alert USA Call Center


A medical alert system is only as good as the 24/7 emergency call center that backs it up. Bay Alarm Medical works closely with our USA-based monitoring partner to create a network of highly reliable emergency response centers. Located in Ogden, Utah and Rexburg, Idaho, the two state-of-the-art centers are full duplicates of each other. If one station were to ever go offline, the other station would provide immediate emergency coverage.

Certified & Accredited

CSAA Five Diamond Certified

Both 24/7 emergency medical monitoring centers are CSAA Five Diamond Certified and undergo a rigorous certification process annually, commit to tough quality standards, and agree to random inspections by UL, a nationally recognized testing laboratory.

3 Call Stations

Bay Alarm Medical provides consultation, technical support and customer service from our headquarters in California. We keep 24/7 medical monitoring completely separate from our day to day business operations to ensure that all calls are rapidly responded to.

Family Owned & Operated Since 1946

Bay Alarm Medical has been protecting seniors for nearly 7 decades. Interested? Chat with one of our Care Consultants today!

Nationwide Coverage

Service available all across the United States including Alaska & Hawaii.

Med Alert System USA Coverage

Our medical alarm system is compatible with all standard phone lines, cable providers (Comcast, Time Warner, Cox) and VOIP solutions (AT&T, Verizon). See a detailed list of compatible digital phone providers.

Looking for something to work outside the home? Check out our GPS Mobile Medical Alert

Multi-Lingual Support

¡Hola, 你 好, Privet!

We support over 170 languages to effectively communicate with our non-English or English-as-a-second-language clients!

Popular options include:

  • Spanish
  • Chinese
  • Farsi
  • Vietnamese
  • Russian

See the complete list of supported languages.

Member Discounts Available

Ask about our American Seniors Association, AMAC & USAA Member Discounts.



Rated 8.9 out of 10 based on 588 reviews. See some of the reviews here.
April 27
This is for my mother
This is for my mother. She has had no problems, but has the security.
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April 27
I wanted to change my billing plan
I wanted to change my billing plan. I went online for the online chat support. I made initial contact then they stopped responding. I tried it again and the same thing happened. Frustrating.
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April 23
Sarah did a beautiful job
Sarah did a beautiful job. Well done from start to finish.
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April 22
I have had a few "contacts" with their …
I have had a few "contacts" with their representatives due to my own (stupid) mistakes. I've accidentally touched the button while closing my curtains; I've set off the alarm by laying the pendant in the sink after my shower (very "touchy"); and I accidentally hit the button while moving the portable alarm on the desk. These alarm devices are VERY sensitive! I must say that the representatives were very quick to respond, and they were very courteous and understanding in each case. I, personally, would rather not have a personal alarm system, but I know that my daughter feels better knowing that I have it.
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April 22
The only thing that I had a problem …
The only thing that I had a problem with was I had forgot to send in the Client Information Sheet. This was my fault, but I did not receive an email to remind me to sent this important document to Bay Alarm.
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April 21
Courteous, Kind, and Patient
We had hooked up our alarm system incorrectly and so we were not getting through when we tested our unit. The Bay Alarm tech stepped us through the process and VIOLA! Everything worked like a charm. The tech was patient and courteous and kept things light-hearted so we didn't feel foolish for our silly mistake. A great experience!
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April 15
Haven't had to use it yet but thankful …
Haven't had to use it yet but thankful that it is here for me
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April 14
I am very happy with Bay Alarm
I am very happy with Bay Alarm. They always respond immediately
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April 14
I haven't had this service very long
I haven't had this service very long, but I had to use the service when I fell in my bedroom. I pushed the button and immediately heard a reassuring voice that told me help was on the way.
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April 13
Fantastic response and communication …
Fantastic response and communication with client as well as family to alert us and advise of the situation. Many thanks for a great team!!! Don't think twice, my Aunt has used this service 3 times already and every time has been a great outcome to a not so great situation.
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April 13
Very helpful with any question and extremely efficient!
Very helpful with any question and extremely quick
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April 11
Easy to use and very nice friendly …
Easy to use and very nice friendly staff,
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April 10
it does not cover me when I am away …
it does not cover me when I am away from home.
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April 8
I feel safer
It works in test mode, so I hope that if works as well in an actual situation should, God forbid, one arise.
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April 3
Satisfied. Setting up for a family member was made easy and convenient. Consultants were very helpful. Fortunately, have not had to use this service as of yet and pray it stays that way.
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April 2
Bay Alarm Medical has been outstanding
Bay Alarm Medical has been outstanding! I am relieved to know they are there 24 hours a day in case I need help. I live alone and don't want to have to tell somebody where I am every day or check in. Plus that doesn't really help if I fall or something else happens to me and can't push the button or don't have a cell phone. Too many scenarios can take place that could leave me lying on the floor for days. I have accidentally set it off several times but Bay Alarm personnel never seem to be upset. It is reassuring to have them there--they are always friendly yet professional. I am so impressed!
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April 1
My Mom used the devise and loves it but …
My Mom used the devise and loves it but only would like it better if it were louder. She wears a hearing aid and when she test she is concerned she would not hear the conversation
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April 1
Setting everything up for my Dad was …
Setting everything up for my Dad was easy. We haven't had the need to use the service for an emergency yet, which is a great thing, but I'm sure if we do it will be everything they promise. I used another service first and had a terrible experience, so this has been a pleasure.
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April 1
It''s been a challenge to remember to …
It''s been a challenge to remember to wear the 'necklace' all through the house. I am getting better better!
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March 31
In less than six months since I …
In less than six months since I received Bay Alarm Medical, I have not had reason to use it. I do however wear my bracelet all the time and it relieves me from worry. Janice Vogel
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    Call Us

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    Call 1-877-522-9633

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