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Award-Winning Medical Alert Systems

When seconds matter, Bay Alarm Medical delivers.

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1. Push the SOS Button

Press your SOS alert button, stay calm, and get help within minutes.

2. We Answer

A trained, 24/7 agent will assess the situation and get you help.

3. We Respond

We can contact friends, family, neighbors, and local 911 services.

How It Works

Watch Nurse Julie, RN, BSN, unbox Bay Alarm Medical’s newest SOS All-In-One2 live-saving medical alert system.

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Listen to Real Calls

Each year our emergency operators handle thousands of calls. Hear actual emergency calls from real customers and experience how different situations are handled by our Response Agents.

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Easy Setup

It’s easy to set up our life-saving medical alert systems – no tools or computer skills required! Our easy-to-follow help guides walk you through the setup.

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Shop Bay Alarm Medical Devices

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SOS Home

From $24.95/mo

Our award-winning, affordable in-home medical alert system for seniors. Get 24/7 help at the push of a button. Available with Automatic Fall Detection and 4G LTE Cellular for homes without a landline. Made and monitored in the USA.

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SOS All-In-One 2

From $34.95/mo

Get 24/7 emergency help both in and away from the home on a single device. Designed to be a versatile medical alert button throughout the day while also providing 24/7 protection inside the home. Features GPS and WiPS for pinpoint accurate tracking through our free mobile app.

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SOS Micro

From $29.95/mo

Stay protected while out and about with this compact medical alert button (no smartphone required!). We’ll dispatch local EMS to your location if needed. Caregiver tracking app included with subscription. Available on both AT&T & Verizon 4G LTE networks for best performance in your area.

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SOS Smartwatch

From $39.95/mo

Introducing our medical alert watch, the latest generation of medical alert systems. The SOS smartwatch has a physical help button to dispatch local EMS to your location. It’s available with Automatic Fall Detection and features a high fidelity speaker with two-way microphone for clear communication during when help is needed.

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Bundle Packages

From $54.95/mo

Save money when you bundle any of our mobile medical alert devices with an in-home medical alert system. Widen your safety net and be covered both in and away from the home.

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Automatic Fall Detection

From $10.00/mo

Automatic Fall Detection automatically places a call for help if you’re unable to. Available as an upgrade across ALL of Bay Alarm Medical’s SOS suite of products and services.

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Bay Alarm Medical Device Features

SOS Home
Landline
SOS Home
Cellular
SOS
Micro
SOS
All-In-One 2
SOS
Smartwatch
24/7 Monitoring$24.95/mo$29.95/mo$29.95/mo$34.95/mo$39.95/mo
Equipment CostLeased at no costLeased at no costLimited Time Offer $149 $74.50Limited Time Offer $149 $89.40Limited Time Offer $199 $139.30
Monitored in USAUltra Fast LTE Cellular is available with the Mobile GPS Help Button Plan..24/ 7 USA Monitoring is available with the Mobile GPS Help Button plan.24/ 7 USA Monitoring is available with the Mobile GPS Help Button plan.Ultra Fast LTE Cellular is available with the Mobile GPS Help Button Plan..Ultra Fast LTE Cellular is available with the Mobile GPS Help Button Plan..
Ultra Fast LTE Cellular24/ 7 USA Monitoring is available with the Mobile GPS Help Button plan.24/ 7 USA Monitoring is available with the Mobile GPS Help Button plan.Ultra Fast LTE Cellular is available with the Mobile GPS Help Button Plan..Caregiver Tracking is available with the Mobile GPS Help Button Plan.
Caregiver Tracking24/ 7 USA Monitoring is available with the Mobile GPS Help Button plan.Ultra Fast LTE Cellular is available with the SOS Smartwatch Plan.Ultra Fast LTE Cellular is available with the SOS Smartwatch Plan.
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2024 Consumer
Reports Ratings

The following content has been reprinted with permission from ConsumerReports.org. Consumer Reports does not endorse products or services.

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Monitored In America

We’re a California-based, family-owned business serving fellow Americans since 1946 . We’re proud that all of our services are monitored exclusively in the United States.

America’s #1 Rated Medical Alert Provider

Bay Alarm Medical makes a variety of medical alert systems that provide a fast response time from a U.S-based operator in the event of an emergency. The set-up of each of its medical alert devices is simple—and for extra guidance, the Bay Alarm website features short videos showing how to install and use its devices.

Key Features

Four different medical alert systems are available, including a medical alert watch; all devices include a trial period within which the product can be returned and refunded for all costs except shipping, according to the company.

Website details how each system works and offers transparency about optional add-on features and pricing.

Costs are affordable compared to other medical alert devices, ranging from about $24.95 to $39.95 per month, not including add-ons like automatic fall alerts.

Nicole Gregory | Health Editor Forbes Health

Why we chose Bay Alarm Medical: Bay Alarm Medical covers all the bases with one of the lowest monthly fees in the market, while also providing free in-home equipment with no contract attached.

Bay Alarm Medical starts at $24.95 a month for a base station and one wearable medical alert button, in step with industry prices. What pushes it over the top is pairing it with no hidden charges for equipment fees or activation fees (which can often cost as much as $99), and no contract. This makes their basic in-home package an ideal medical alert system if you’re on a budget.

Their mobile subscription is also on the less-expensive side at $29.95 per month. The SOS All-In-One lets you bundle the mobile medical alert button with GPS tracking and 4G LTE along with the in-home unit for $39.95.

For home landline systems, Bay Alarm is one of the best deals you can get.

Nicole Gregory | Contributor, Forbes Health

Best in-home medical alert: Starting at $20 per month, $0 equipment fee, $0 activation fee.

Home-based medical alert devices are ideal for those who don’t leave the house often. They can’t be used on the go (like at the grocery store), since they have to stay connected to an in-home base unit. They work in the yard or even a few houses down, as long as you find one with good range — like this medical alert from Bay Alarm Medical.

Best medical alert smartwatch: $30 per month, $179 for equipment.

Some medical alert watches require a smartphone, but the Bay Alarm SOS Smartwatch is functional all on its own. It has two-way calling, so if you press the help button, you can talk directly to the dispatcher through the smartwatch (and you can also talk to your loved ones). It also features location tracking and a built-in step tracker. The battery life ranges from six to 18 hours, depending on usage, and the device is water resistant with a rating of IP67.

Kim Wong-Shing | Senior Associate Editor, CNET

The Bay Alarm Medical In-Home Medical Alert ($24.95 per month) is a moderately priced, no-contract personal emergency response system that’s a breeze to install and use. It delivered quick response times in testing, and its two-way hands-free communication is excellent. We love the base unit’s extra-large help button, and the pendant help button’s solid in-home and outdoor range, though we found the reset button to be inconveniently located. That said, it’s the best medical alert system we’ve tested, and our Editors’ Choice… The company also gets our recommendation for having the most affordable and flexible pricing plans.

John R. Delaney | Contributing Editor, PCMag

Bay Alarm Medical is our top pick for the “Best Customer Service & Pricing Plans” for medical alert systems and is one of our overall top picks out of 23 companies reviewed. It particularly excelled in the “Reliability and Reputation” category, which measures the company qualities that impact the customer experience.

Christopher Norman, GNP | Senior Care Expert Contributor, Caring.com

Offering systems that work on either a landline or cellular connection, Bay Alarm Medical is one of the best in-home medical alert systems.

Affordable pricing: With no long-term contracts, Bay Alarm Medical offers affordable pricing options starting at $24.95 a month, making them one of the most affordable medical alert providers.

No long-term contracts: Companies like Life Alert require you to lock into three-year contracts; however, Bay Alarm Medical allows you to pay month-to-month, canceling at any time..

Amie Clark | Co-Founder & Senior Editor, TheSeniorList

Nationwide Coverage

We provide service all across the United States including Alaska & Hawaii. Our medical alarm system is compatible with most standard phone lines, cable providers (Comcast, Time Warner, Cox, etc.) and VOIP solutions (AT&T, Verizon).

Headquarters

Concord, CA

24/7 Monitoring

Rexberg, ID

Ogden, UT

Headquarters

Concord, CA

24/7 Monitoring

Rexberg, ID

Ogden, UT

Distribution

Fremont, CA

Louisville, KY

Manufacturing

Rexberg, ID

Ogden, UT

Monitored in the USA for Maximum Reliability

A medical alert system is only as good as the 24/7 emergency call center that backs it up. Bay Alarm Medical works closely with our USA-based monitoring partner to create a network of highly reliable emergency response centers. Located in Ogden, Utah and Rexburg, Idaho, the two state-of-the-art centers are full duplicates of each other. If one station were to ever go offline, the other station would provide immediate emergency coverage.

Strategically Separated

Bay Alarm Medical provides consultation, technical support and customer service from our headquarters in California. We keep 24/7 medical monitoring completely separate from our day to day business operations to ensure that all emergency calls are rapidly responded to.

Certified & Rated #1 in America

Both 24/7 emergency medical monitoring centers are CSAA Five Diamond Certified and undergo a rigorous certification process annually, commit to tough quality standards, and agree to random inspections by UL, a nationally recognized testing laboratory.

Google Rating
4.8
Based on 13274 reviews
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Knowledgeable and professional
Scott Nagel
Scott Nagel
20:19 15 Feb 25
Just received in mail, charged overnight, and set up for use.I chose wrist band unit. Am happy with it.Tested unit. Response in seconds. Hurray.
Dorene Kray
Dorene Kray
19:12 15 Feb 25
I was assisted by “Betty” who was very patient and she cheerfully explained to me how to use the Bay Alarm Medical app! Thank you! All of our experiences with Bay Alarm have been positive ones!
Lynne Bradley
Lynne Bradley
18:02 15 Feb 25
He was able to help but I had trouble understanding his accent.
Walter Shields
Walter Shields
17:03 15 Feb 25
Serious problem contacting Bay Alarm. Sam was extremely helpful in trouble shooting the problems. I was on the phone with him for an hour and he explained the process he was going through and was... extremely patient. Sam should get a Best Employee Award!read more
Harry Fahnestock
Harry Fahnestock
16:48 15 Feb 25
Purchase this device for my mom who's had stability issues. It makes the family much more secure and knowing if she was to fall somebody would respond. Every time I have dealt with customer service... it has been a positive experience and we look forward to many more years of using this device to protect my mom.read more
Bob Francis
Bob Francis
04:28 15 Feb 25
Top marks for customer service! Our mother had issues setting up the base unit and the tech support worked with us to troubleshoot the issue from 1,000 miles away. It was a simple error that we... easily remedied, but Ben stayed on the line with us to finish all testing & to be sure all questions & concerns were addressed, and Mom had a comfort level with her new device. Top notch help patience and professionalism. If this is any indication of the emergency response we can expect if needed, Mom is in great hands!read more
K Anderson
K Anderson
02:25 15 Feb 25
I need her to update the program in my watch. The man was extremely patient walking me through a very complex process.
Larry Bowers
Larry Bowers
01:32 15 Feb 25
Almost thought I had to cancel with this company because I was getting tight on funds, but they were able to work with me with a monthly budget instead of paying it all at once
Guru Laura
Guru Laura
21:53 14 Feb 25
There was a glitch in the system which was taken care of immediately! Very happy it was caught in a timely manner. Would definitely recommend Bay Medical.
Mary Krueger
Mary Krueger
21:27 14 Feb 25
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¡Hola, 你 好, Privet!

1 in 5 people in America speak a second language at home. That’s why we support over 170 languages to ensure your family will never have a language barrier in an emergency.

Popular options include: Spanish, Chinese, Farsi, Vietnamese, & Russian.

View All Supported Languages
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Frequently Asked Questions

How do your Medical Alert Systems Work?

You can expect help from us 24/7/365. In an emergency, just press your help button. This will initiate a call to our USA-based call center. An operator will speak to you through our two-way speaker in the main device, assess your situation, and then make the appropriate calls to get you help. Our operator will either contact your local emergency personnel or your emergency contacts. By default, we list 911 to be called first. The user can easily assign family, friends, caregivers, or neighbors to be contacted before 911.

How long does it take to get a response once the medical alarm is triggered?

It takes about 45 seconds or less for you to hear the live emergency dispatcher through the two-way speaker. When you press the button, you will hear the alert sound as it connects to the monitoring center.

Why can't I just use my cellphone to call for help?

Every second matters after a fall. Cellphones are usually tucked away in a pocket, purse, or require multiple steps just to make a phone call. Our medical alert systems have a simple push-button that will immediately connect you to our USA-based emergency monitoring center. In addition, our mobile and smartwatch systems can share your precise location with our emergency operators. If you rely on a cellphone while you are out, how will you get up to check the street you're on?

What's your refund policy?

You may cancel your Bay Alarm Medical subscription at any time and we will refund any unused months less shipping costs. Do I have to sign a long-term contract? Bay Alarm Medical does not require a long-term contract. Unlike some companies, we want to keep things simple. We will cancel your account once we receive all of the equipment in working/original condition without any cancellation fees.

Will this interfere with my pacemaker?

Our wearable in-home buttons do not interfere with pacemakers. Our mobile systems have tiny magnets due to an internal speaker for two-way communication. It is always advised to check with your Care Provider to ensure the best and safest results.

Are medical alert systems covered by Medicare?

Traditional Medicare (Part A and Part B) does not cover medical alert systems. However, some Medicare Advantage (Part C) plans and private insurers do offer coverage. Some long-term care insurance plans also offer coverage. Read our blog post to learn more about medicare coverage.

Do you call family in an emergency?

Yes. You can set up your emergency contact list to call family, friends, or neighbors prior to contacting emergency personnel.

What is the battery life of your medical alert systems?

Our wearable buttons have a 5 year battery life and doesn't need to be charged. Our mobile devices can last anywhere between 1-6 days before needing a recharge.

Get Started with Bay Alarm Medical Today!

Does Medicare pay for medical alert systems?

No, typically, Medicare does NOT pay for a medical alert system. Most insurance plans don't pay, but some will, so be sure to check. And there are some other options to help. See our guide for more details: Do Medicare & Insurance Pay for Medical Alert Systems?

Do senior organizations recommend medical alert systems?

Yes. Several senior organizations, including AARP, have issued strong endorsements on the use of life-saving, home medical alert systems. The use of these devices is predicted to continue growing strongly. See: Senior Organizations Endorse Medical Alert Devices

Do you need a landline for a medical alert system?

No, a landline is not needed for a medical alert system. While the base station typically connects to a landline if available, an appropriate cellular signal will also work with comparable results for many home alert systems. See more: Do I Need a Landline To Us Bay Alarm Medical Alert Systems?

What is the range of your medical alert system?

Expect a range of up to 1,000 feet for your medical alert system outside the home - that's about 3 football fields (or 2 acres). For travel further afield, there are GPS-enabled systems too. See more: Do Medical Alert Systems Work Outside The Home?

What battery life does your system have?

The battery life of the wearable part of the home medical alert system is 2-5 years. The base station has a backup battery good for 32 hours in a power outage. See more: Medical Alert Buttons, Alarm Necklaces & Accessories

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Google Rating
4.8
Based on 13263 reviews
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