How Do Our Medical Alert Systems Work?

When seconds matter, Bay Alarm Medical delivers.

Push Button

Need help? Push your emergency medical alert button and remain calm. Help is on the way!

We Answer

A trained USA-based 24/7 live operator will initiate a 2-way conversation with your loved one.

We Send Help

We’ll contact friends, family, neighbors, and if necessary, your local 911 emergency services.

Most Popular
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Most Popular

SOS Home

Award-Winning Medical Alert for In-Home Use

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New Premium Offering

SOS All-In-One

Get 24/7 Protection Both In And Away from Home

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SOS Mobile

Discreet, Lightweight On-the-Go Protection

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SOS Smartwatch

Our Tech-Savvy Alternative to Traditional Medical Alert Systems

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How It Works

Watch Savvy Senior Jim T. Miller demonstrate Bay Alarm Medical’s suite of medical alert systems. Learn the importance of getting 24/7 help at a moment’s notice.

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Listen to Real Calls

Each year our emergency operators handle thousands of calls. Hear actual emergency calls from real customers and experience how different situations are handled by our Response Agents.

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Easy Setup

It’s easy to set up our medical alert systems – no tools or computer skills required! Our easy-to-follow help guides walk you through the setup.

See Help Guides

2024 Consumer Reports Ratings

The following content has been reprinted with permission from ConsumerReports.org. Consumer Reports does not endorse products or services.

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America’s #1 Rated Medical Alert Provider

The Bay Alarm Medical In-Home Medical Alert ($19.95 per month) is a moderately priced, no-contract personal emergency response system that's a breeze to install and use. It delivered quick response times in testing, and its two-way hands-free communication is excellent. We love the base unit's extra-large help button, and the pendant help button's solid in-home and outdoor range, though we found the reset button to be inconveniently located. That said, it's the best medical alert system we've tested, and our Editors' Choice… The company also gets our recommendation for having the most affordable and flexible pricing plans.

John R. Delaney | Contributing Editor, PCMag

The Bay Alarm Medical On-The-Go GPS Help Button is small, simply designed and easy to use. Even better, the response times to my calls were so quick that it gave me a real sense of confidence in the system’s ability to provide emergency help rapidly and effectively when needed.

Nicole Gregory | Contributor, Forbes Health

Bay Alarm Medical is our top pick for the “Best Customer Service & Pricing Plans” for medical alert systems and is one of our overall top picks out of 23 companies reviewed. It particularly excelled in the “Reliability and Reputation” category, which measures the company qualities that impact the customer experience.

Christopher Norman, GNP | Senior Care Expert Contributor, Caring.com

Offering systems that work on either a landline or cellular connection, Bay Alarm Medical is one of the best in-home medical alert systems.

Affordable pricing: With no long-term contracts, Bay Alarm Medical offers affordable pricing options starting at $24.95 a month, making them one of the most affordable medical alert providers.

No long-term contracts: Companies like Life Alert require you to lock into three-year contracts; however, Bay Alarm Medical allows you to pay month-to-month, canceling at any time..

Amie Clark | Co-Founder & Senior Editor, TheSeniorList

Best in-home medical alert: Starting at $20 per month, $0 equipment fee, $0 activation fee.

Home-based medical alerts are ideal for those who don't leave the house often. They can't be used on the go (like at the grocery store), since they have to stay connected to an in-home base unit. They work in the yard or even a few houses down, as long as you find one with good range -- like this medical alert from Bay Alarm Medical.

Best medical alert smartwatch: $30 per month, $179 for equipment.

Some medical alert smartwatches require a smartphone, but the Bay Alarm SOS Smartwatch is functional all on its own. It has two-way calling, so if you press the help button, you can talk directly to the dispatcher through the smartwatch (and you can also talk to your loved ones). It also features location tracking and a built-in step tracker. The battery life ranges from six to 18 hours, depending on usage, and the device is water resistant with a rating of IP67.

Kim Wong-Shing | Senior Associate Editor, CNET

Best Value

SOS Home

From $19.95/mo

Our award-winning and most affordable medical alert system for seniors. Get 24/7 help at the push of a button. Available with Automatic Fall Detection and 4G LTE Cellular for homes without a landline. Made and monitored in the USA.

bay alarm medical in home made in the usa
Most Popular

SOS All-In-One 2

From $39.95/mo

Get 24/7 emergency help both in AND away from the home on a single device. Designed to be versatile throughout the day while also providing 24/7 protection inside the home. App-based location tracking included with subscription. Our free app lets caregivers track your location.

Favorite On-the-Go Device

SOS Mobile

From $29.95/mo

Stay protected while out and about with this compact medical alert (no smartphone required!). We’ll dispatch local EMS to your location if needed. Caregiver tracking app included with subscription. Available on both AT&T & Verizon 4G LTE networks for best performance in your area.

Simple-to-Use Wearable

SOS Smartwatch

From $34.95/mo

Introducing the latest generation of medical alert systems. The SOS smartwatch has a physical help button to dispatch local EMS to your location. It's available with Automatic Fall Detection and features a high fidelity speaker with two-way microphone for clear communication during when help is needed.

Bundle Savings

Bundle Packages

From $59.95/mo

Save money when you bundle any of our mobile devices with an in-home medical alert system. Widen your safety net and be covered both in and away from the home.

bay alarm medical gps bundle made in usa

Automatic Fall Detection

From $10.00/mo

Automatic Fall Detection automatically places a call for help if you’re unable to. Available as an upgrade with In-Home and Mobile GPS medical alert systems.

24/7 MonitoringEquipment CostMonitored in USAUltra Fast LTE CellularCaregiver Tracking
SOS Home | Landline$19.95/moLeased at no cost24/ 7 USA Monitoring is available with the In-Home Landline plan.
SOS Home | Cellular$29.95/moLeased at no cost24/ 7 USA Monitoring is available with the In-Home Cellular plan.Ultra Fast LTE Cellular is available with the In-Home Cellular Plan.
SOS Mobile$29.95/mo$8924/ 7 USA Monitoring is available with the Mobile GPS Help Button plan.Ultra Fast LTE Cellular is available with the Mobile GPS Help Button Plan..Caregiver Tracking is available with the Mobile GPS Help Button Plan.
SOS SmartWatch$34.95/mo$15924/ 7 USA Monitoring is available with the Mobile GPS Help Button plan.Ultra Fast LTE Cellular is available with the SOS Smartwatch Plan.
SOS All-In-One 2$39.95/mo$12924/ 7 USA Monitoring is available with the Mobile GPS Help Button plan.Ultra Fast LTE Cellular is available with the Mobile GPS Help Button Plan..Caregiver Tracking is available with the Mobile GPS Help Button Plan.

Made In America

We’re a California-based, family-owned business serving fellow Americans since 1946 . We're proud that our core products are designed, manufactured, and monitored exclusively in the United States.

Headquarters

Concord, CA

24/7 Monitoring

Rexberg, ID

Ogden, UT

Headquarters

Concord, CA

24/7 Monitoring

Rexberg, ID

Ogden, UT

Distribution

Fremont, CA

Louisville, KY

Manufacturing

South Jordan, UT

Dallas, TX

Nationwide Coverage

We provide service all across the United States including Alaska & Hawaii. Our medical alarm system is compatible with most standard phone lines, cable providers (Comcast, Time Warner, Cox, etc.) and VOIP solutions (AT&T, Verizon).

Monitored in the USA for Maximum Reliability

Your medical alert system comes with reliable emergency monitoring. Bay Alarm Medical works closely with our USA-based monitoring partner to create a network of highly reliable emergency response centers. Featuring two state-of-the-art emergency monitoring centers located in Ogden, Utah and Rexburg, Idaho. If one station were to ever go offline, the other station would provide immediate backup coverage.

Strategically Separated

Bay Alarm Medical provides consultation, technical support and customer service from our headquarters in California. We keep 24/7 medical monitoring completely separate from our day to day business operations to ensure that all emergency calls are rapidly responded to.

Certifications

Certified & Rated #1 in America

Both 24/7 emergency medical monitoring centers are CSAA Five Diamond Certified and undergo a rigorous certification process annually, commit to tough quality standards, and agree to random inspections by UL, a nationally recognized testing laboratory.

¡Hola, 你 好, Privet!

1 in 5 people in America speak a second language at home. That’s why we support over 170 languages to ensure your family will never have a language barrier in an emergency.

Popular options include: Spanish, Chinese, Farsi, Vietnamese, & Russian.

View All Supported Languages

Frequently Asked Questions

Are medical alert systems covered by Medicare?

Traditional Medicare doesn't cover medical alert systems, but some Medicare Advantage (Part C) plans and private insurers do. You may also be able to use your HSA or an employer plan to pay for your system. Learn more about Medicare and medical alert systems.

Will this interfere with my pacemaker?

Our wearable in-home buttons do not interfere with pacemakers. Our mobile systems have tiny magnets due to an internal speaker for two-way communication. It is always advised to check with your Care Provider to ensure the best and safest results.

Do you need a cell phone for medical alert systems?

No. None of our medical alert systems require a cell phone.

Do I need a landline to use a medical alert system?

No. All of our services include systems with LTE cellular.

Are your medical alert systems waterproof?

Our wearable help buttons are 100% waterproof. The SOS All-In-One, SOS Mobile and SOS Smartwatch are water-resistant and can withstand wet environments like the shower, so long as they aren’t submerged.

Do I need WiFi to use a medical alert system?

No. None of our systems require the use of Wi-Fi.

Do you call family in an emergency?

Yes. You can set up your emergency contact list to call family, friends, or neighbors prior to contacting emergency personnel.

What is the battery life of your medical alert systems?

Our wearable buttons have a 5 year battery life and doesn't need to be charged. Our mobile devices can last anywhere between 1-6 days before needing a recharge.

Google Rating
4.8
Based on 12121 reviews
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I was helping a friend set up his unit. The gentleman on the phone helped me get it done properly and was very patient
Sue Baker
Sue Baker
19:03 21 Jun 24
Call technical support and connected with a friendly and helpful individual on my new SOS watch. Time will tell if issue is resolved.
Tom Spofford
Tom Spofford
18:11 21 Jun 24
The customer services is great. The only limitation we noticed was apparent limited connectivity for the two way speaker feature to be when tested.
Jeffrey McMahon
Jeffrey McMahon
17:07 21 Jun 24
We used Bay Alarm for my Mom and their response time and service was always fantastic. Very easy to work with!
Sue S
Sue S
17:01 21 Jun 24
Great service and wonderful options. We found Bay Alarm to be perfect for dad. Customer service was great when needed. I reccomend them to everyone!
K K
K K
15:14 21 Jun 24
They were quick to respond and ensure assistance came soon as possible
J RG
J RG
14:01 21 Jun 24
Very efficient, and helpful revising my contract.
Salli Pemelton
Salli Pemelton
21:30 20 Jun 24
Bryan helped me purchase two additional alarm buttons that attach to the wall. He was very helpful. Five stars ! ! ! ! ! !
Lee Hawley
Lee Hawley
20:16 20 Jun 24
Jessica answered my questions courteously and professionally.
Tom Schlangen
Tom Schlangen
19:34 20 Jun 24
Great and quick help with our new unit.
Donna Patton
Donna Patton
19:13 20 Jun 24
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Does Medicare pay for medical alert systems?

No, typically, Medicare does NOT pay for a medical alert system. Most insurance plans don't pay, but some will, so be sure to check. And there are some other options to help. See our guide for more details: Do Medicare & Insurance Pay for Medical Alert Systems?

Do senior organizations recommend medical alert systems?

Yes. Several senior organizations, including AARP, have issued strong endorsements on the use of life-saving, home medical alert systems. The use of these devices is predicted to continue growing strongly. See: Senior Organizations Endorse Medical Alert Devices

Do you need a landline for a medical alert system?

No, a landline is not needed for a medical alert system. While the base station typically connects to a landline if available, an appropriate cellular signal will also work with comparable results for many home alert systems. See more: Do I Need a Landline To Us Bay Alarm Medical Alert Systems?

What is the range of your medical alert system?

Expect a range of up to 1,000 feet for your medical alert system outside the home - that's about 3 football fields (or 2 acres). For travel further afield, there are GPS-enabled systems too. See more: Do Medical Alert Systems Work Outside The Home?

What battery life does your system have?

The battery life of the wearable part of the home medical alert system is 2-5 years. The base station has a backup battery good for 32 hours in a power outage. See more: Medical Alert Buttons, Alarm Necklaces & Accessories

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Google Rating
4.8
Based on 12121 reviews
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