Bay Alarm Medical

How do our Medical Alert Devices Work?

Get Rapid 24/7 Emergency Help at the Push of a Button.
  • Emergency medical help at the push of a button

    Need help? Simply push your emergency medical alert button. Remain calm. Help is on the way!

  • 24/7 medical alert monitoring from our call centers

    A trained, 24/7 live operator will speak to you over the console and make sure you're taken care of.

  • We'll send help

    If necessary, we'll contact friends, family, neighbors, and your local 911 emergency services.

Check out our How-To Videos

Sometimes, watching an example makes things so much easier. Check out our collection of videos to learn more about how our system works, our plans, and general information about Bay Alarm Medical.

Head over to our video page

Trustpilot
Best Medical Alert Provider of 2016 4.55525 (525 reviews)
After researching multiple companies, it was easy to see that Bay Alarm was the best company to go with. The representative I worked with on the phone was both knowledgeable and friendly and I felt she had my interest in mind, not a quick phone conversation and sign up. Thank you for giving me and my family the peace of mind to know that I'm safer now than I've ever been. - Anna K, Mooresville NC
In-Home Medical Alert System
In-Home System
From $25/mo

Our most popular medical alert system. Get rapid 24/7 emergency push-button help today. Requires a traditional landline phone jack.

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Automatic Fall Detection
Automatic Fall Detection
From $35/mo

Add an extra layer of reassurance. The system will automatically place a call for help if you're unable to.

Compatible with both landline and cellular in-home medical alert systems.

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Cellular Medical Alert System
In-Home Cellular
From $35/mo

For residents without a traditional landline. Get 24/7 medical alert protection without being tied to a phone cord. Powered by AT&T's 3G Network

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Mobile GPS Help Button
Mobile GPS Help Button
From $25/mo

The go-anywhere and do-anything, GPS-equipped medical alert system. Get on-the-go 24/7 protection!

AT&T

Powered by AT&T's Nationwide Cellular Network.

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Smoke & CO
From $39.95/mo

Get all the benefits of our 24/7 medical alert system with the added benefits of monitored fire, smoke, and carbon monoxide protection. Requires a traditional landline phone jack.

For a limited time, sign up for our Monitored Smoke & CO service and receive a FREE Lockbox!

Call 1-877-522-9633 for details.

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3 Redundant USA Call Centers

Even our backups have backups.
Medical Alert USA Call Center

Reliability

A medical alert system is only as good as the 24/7 emergency call center that backs it up. Bay Alarm Medical works closely with our USA-based monitoring partner to create a network of highly reliable emergency response centers. Located in Ogden, Utah and Rexburg, Idaho, the two state-of-the-art centers are full duplicates of each other. If one station were to ever go offline, the other station would provide immediate emergency coverage.

Certified & Accredited

CSAA Five Diamond Certified

Both 24/7 emergency medical monitoring centers are CSAA Five Diamond Certified and undergo a rigorous certification process annually, commit to tough quality standards, and agree to random inspections by UL, a nationally recognized testing laboratory.

3 Call Stations

Bay Alarm Medical provides consultation, technical support and customer service from our headquarters in California. We keep 24/7 medical monitoring completely separate from our day to day business operations to ensure that all calls are rapidly responded to.

Family Owned & Operated Since 1946

Bay Alarm Medical has been protecting seniors for nearly 7 decades. Interested? Chat with one of our Care Consultants today!

Nationwide Coverage

Service available all across the United States including Alaska & Hawaii.

Med Alert System USA Coverage

Our medical alarm system is compatible with all standard phone lines, cable providers (Comcast, Time Warner, Cox) and VOIP solutions (AT&T, Verizon). See a detailed list of compatible digital phone providers.

Looking for something to work outside the home? Check out our GPS Mobile Medical Alert

Multi-Lingual Support

¡Hola, 你 好, Privet!

We support over 170 languages to effectively communicate with our non-English or English-as-a-second-language clients!

Popular options include:

  • Spanish
  • Chinese
  • Farsi
  • Vietnamese
  • Russian

See the complete list of supported languages.

Member Discounts Available

Ask about our American Seniors Association, AMAC & USAA Member Discounts.

Reviews

Great

Rated 8.9 out of 10 based on 525 reviews. See some of the reviews here.
January 19
Only complaint is that the lights are too small
Only complaint is that the lights are too small for a vision-impaired person. My mother-in-law cannot tell if the unit is charged or even on without making a call. That said, the call center responds quickly and they are very friendly. Overall, I would recommend this product.
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January 17
We are so thankful for Bay Alarm Medical.
Since purchasing the alarm system with fall detection for my father-in-law I no longer worry about going to work.
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January 17
Chose Bay Alarm after much research
When our Mom FINALLY agreed to have a medical emergency device, we did a great deal of research. We looked at devices, communication, reviews, costs, etc. Based on all that, plus our experience dealing with customer service, we chose Bay Alarm. Luckily, our Mom has not had any emergencies. But based on the cost, set-up, etc. Bay Alarm has been great, and we definitely recommend.
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January 12
Nothing but great customer service.
Tech support always there to help. Set up was a bit confusing, but one call and all issues were resolved. There are false alarms with the motion activated (fall protection) necklace but so what. My wife was having this problem with the fall protection necklace so we ordered a bracelet. (Not shown on the website) She switches back to the fall protection necklace once she is out of bed. That seems to work for her.
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January 12
I've only been with them a few months....
So far, so good. I am quite happy with Bay Alarm Medical.
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January 8
Easy
The system was so easy to set up. The people on the other end of the telephone were very helpful and patient! I now recommend Bay Alarm Medical all of the time.
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January 8
So far so good
Works when it is worn, although when we needed it one day and pushed the help button nothing happened. Has been fine since that day.
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January 8
Fantastic customer service. Not so sure about the monitoring...
In reality, we did not have the system long. It was very easy to order, install and return. My one concern, which was a major concern was that my father's phone was turned off due to a move in the middle of the night(3:00 a.m.), that is another review. The machine called out for him to call. I got there at 8 in the morning and couldn't disable it...only a small problem. BUT...why when my father didn't call and they couldn't reach him, did they not go down the call list? I also called the non-emergency police number to advise them that there wasn't an emergency should they receive a call from Bay Medical and to ask if they had received a call and they hadn't. Fortunately, not a life threatening situation, but easily could have been.
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January 7
Excellent company to deal with
Ordering was very simple with no hidden costs...installation was very easy and customer service was very helpful and cordial...would recommend this company to anyone who is looking for this kind of service.
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January 1
Answers to calls are prompt, courte …
Answers to calls are prompt, courteous and thorough.
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January 1
No problems. The alarm was accident …
No problems. The alarm was accidentally triggered and the response from Bay was immediate and efficient.
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December 31
I have to say this was the easiest …
I have to say this was the easiest set up than I've had in a long time. No special tools needed, no lengthy directions to read. Take it out of the box, plug it in to the wall and the phone jack and bingo, we're done. It gives me and my family peace of mind having it in my home. I had a series of falls recently so that's what made my family talk to me about have an emergency response system for my home. I live alone so I know I can always get help if I need it.get
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December 30
Very happy./ No problems.
Very happy./ No problems.
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December 30
sooo reasurring
After much review of different companies available this one had the best reviews and products for us. Trial tested the alarm and got immediate responce. VERY reasurring for when I'm away and husband might have an emergency.
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December 30
This company has been great. My da …
This company has been great. My dad passed and my mom was at my house and we had not sent the system back and they had not received a test signal and they called everyone one the list to please check the system. To me that was above and beyond
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December 28
Ron's opinion
The first one they sent wouldn't work with our wireless phone system. The second one requires having a dedicated phone jack. However, now it works. I think they should have to test it once a month. How do I know it's working?
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December 26
Service was excellent with great customer service
Service was excellent with great customer service.
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December 25
To save a life
I have been rushed to the hospital 3 times now "resptory failure", & doctors of the er told i would bot of made it, if it weren't for friends that just happened to be visiting, i live alone and my boyfriend got me the Bay Medical Alert. I thank goodness i have not yet had to push the simple little buttom on my alert device, BUT I SURE DO FEEL AWHOLE ALOT SAFER, AND IT NRINGS ME PEACE-of-MIND. THANK YOU FOR FOR WATCHING OVER ME BAY MEDICAL ALERT !!!!
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December 25
Excellent product and service for past 6 months. Keep it up!!
Service has been excellent with superior customer service..
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December 25
Always helpful
When my grandsons push the help button (always an accident!) or if mom accidentally hits the button whoever comes on to talk to us is very kind and understanding and is careful to appraise the situation to make sure it's not an emergency. So far we haven't had to use it in an actual emergency but someone has always been there very quickly when the button is activated.
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    Call Us

    Get answers about our medical alert systems and rate plans before you buy.

    Call 1-877-522-9633

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