Bay Alarm Medical

How do our Medical Alert Devices Work?

Get Rapid 24/7 Emergency Help at the Push of a Button.
  • Emergency medical help at the push of a button

    Need help? Simply push your emergency medical alert button. Remain calm. Help is on the way!

  • 24/7 medical alert monitoring from our call centers

    A trained, 24/7 live operator will speak to you over the console and make sure you're taken care of.

  • We'll send help

    If necessary, we'll contact friends, family, neighbors, and your local 911 emergency services.

Check out our How-To Videos

Sometimes, watching an example makes things so much easier. Check out our collection of videos to learn more about how our system works, our plans, and general information about Bay Alarm Medical.

Head over to our video page

Best Medical Alert Provider of 2015 4 (434 reviews)
After researching multiple companies, it was easy to see that Bay Alarm was the best company to go with. The representative I worked with on the phone was both knowledgeable and friendly and I felt she had my interest in mind, not a quick phone conversation and sign up. Thank you for giving me and my family the peace of mind to know that I'm safer now than I've ever been. - Anna K, Mooresville NC
In-Home Medical Alert System
In-Home System
From $25/mo

Our most popular medical alert system. Get rapid 24/7 emergency push-button help today. Requires a traditional landline phone jack.

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Automatic Fall Detection
Automatic Fall Detection
From $35/mo

Add an extra layer of reassurance. The system will automatically place a call for help if you're unable to.

Compatible with both landline and cellular in-home life alert systems.

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Cellular Medical Alert System
In-Home Cellular
From $35/mo

For residents without a traditional landline. Get 24/7 medical alert protection without being tied to a phone cord. Powered by AT&T's 3G Network

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Mobile GPS Help Button
Mobile GPS Help Button
From $35/mo

The go-anywhere and do-anything, GPS-equipped medical alert system. Get on-the-go 24/7 protection!


Powered by AT&T's Nationwide Cellular Network.

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Smoke & CO
From $39.95/mo

Get all the benefits of our 24/7 life alert system with the added benefits of monitored fire, smoke, and carbon monoxide protection. Requires a traditional landline phone jack.

For a limited time, sign up for our Monitored Smoke & CO service and receive a FREE Lockbox!

Call 1-877-522-9633 for details.

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3 Redundant USA Call Centers

Even our backups have backups.
Medical Alert USA Call Center


A medical alert system is only as good as the 24/7 emergency call center that backs it up. Bay Alarm Medical works closely with our USA-based monitoring partner to create a network of highly reliable emergency response centers. Located in Ogden, Utah and Rexburg, Idaho, the two state-of-the-art centers are full duplicates of each other. If one station were to ever go offline, the other station would provide immediate emergency coverage.

Certified & Accredited

CSAA Five Diamond Certified

Both 24/7 emergency medical monitoring centers are CSAA Five Diamond Certified and undergo a rigorous certification process annually, commit to tough quality standards, and agree to random inspections by UL, a nationally recognized testing laboratory.

3 Call Stations

Bay Alarm Medical provides consultation, technical support and customer service from our headquarters in California. We keep 24/7 medical monitoring completely separate from our day to day business operations to ensure that all calls are rapidly responded to.

Family Owned & Operated Since 1946

Bay Alarm Medical has been protecting seniors for nearly 7 decades. Interested? Chat with one of our Care Consultants today!

Nationwide Coverage

Service available all across the United States including Alaska & Hawaii.

Med Alert System USA Coverage

Our medical alarm system is compatible with all standard phone lines, cable providers (Comcast, Time Warner, Cox) and VOIP solutions (AT&T, Verizon). See a detailed list of compatible digital phone providers.

Looking for something to work outside the home? Check out our GPS Mobile Medical Alert

Multi-Lingual Support

¡Hola, 你 好, Privet!

We support over 170 languages to effectively communicate with our non-English or English-as-a-second-language clients!

Popular options include:

  • Spanish
  • Chinese
  • Farsi
  • Vietnamese
  • Russian

See the complete list of supported languages.

Member Discounts Available

Ask about our AARP, AMAC & USAA Member Discounts.



Rated 8.9 out of 10 based on 434 reviews. See some of the reviews here.
July 28
Payment options are not consumer friendly
I was told by your representative that the only options I have for payment is through my credit card or bank account. I would prefer to pay by check or at least be billed so that I can pay electronically. I would be willing to pay quarterly or even yearly if I wouldn't have to let your company have access to my credit card or bank accounts. I am considering cancelling your service because this method of payment is not comfortable for me.
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July 27
Limited Web Use for Medical Alert program
Unlike other Bay Alarm programs, there appears to be limited options (e.g. device purchasing) for the Medical Alert program.
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July 25
Friendly and helpful
I had issues with getting the base unit to work, enough internet strength to work consistently but I pushed the help button and connected by phone and had a very friendly and helpful person who stuck with me and my technical inadequacy to get it done correctly!
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July 23
Fast response time once button is pushed
I've yet to need the device since I purchased it but both times the company was sent an alarm - when I gave it a practice run and a time when the button was accidentally pressed - the staff responded immediately and most pleasantly, giving me the assurance that should I ever actually need them for real, they will be there for me.
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July 20
Good Customer Response
The customer service department was veryresponsive when my mother could no longer use this product. I appreciated receiving a refund for the unused months of service.
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July 17
Great device.
I recently had the alarm system with the GPS sent to my father. He is elderly and is a fall risk. When I activated the unit I was able to test both the wrist band which has a 1,000 foot range from the unit at the house and the GPS which tracks the location of the person wearing it. We have not had any emergencies at this point but feel secure that if the time comes he will be taken care of in short order. Before ordering the system I went on line and found that Bay is the #1 rated system and by testing the system they have not disappointed.
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July 17
Excellent service
Extremely excellent service. Polite customer service. Very glad to have chosen this company for my safety needs. Feel more secure knowing they are on alert.
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July 11
Fast and easy!
Signing up and getting it installed was easy and fast we have had no problems or complaints the operators were helpful and polite would recommend for anyone that needs this type of service
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July 5
Thank you for your services
My family enjoy the peace of mind that you provide for them thank you
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July 4
Very good company to do business with.
I had no problems signing up - unfortunately we moved to another care facility that had their own system. I would recommend this company to anyone needed their service.
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July 3
It's the peace of mind you need for Mom or Dad
Fantastic team from point of sales to the multiple alert calls that were facilitated on my Moma behalf Efficient Effective and Approrpriately priced.
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July 3
Bay Alarm Medical
They have found the staff very helpful, patient and professional. I feel very confident that my mother is in good hands.
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June 20
Excellent Alarm System
Bay Alarm Medical is a very dependable alarm system. Their technicians reply at once when one presses the button to get help. Although I haven't had the opportunity to ask for real help, Bay Alarm responds at once whenever I do the monthly testing of their equipment.
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June 18
Life saver
You can't not over protect, pic the best plan!!!
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June 13
Bay Alarm Medical
Excellent customer service and products!!
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June 13
Button capabilities
I cannot answer into the little button on my necklace if I fall while outside. I don't think you offer this capability do you? Carole Fordham
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June 12
We're So Relieved!
I got this for my mother, based on the incredibly positive reviews. She feels safer now and so do I. She wears the pendant all the time and I know having this has given her peace of mind, too. At 86 and living alone, it's nice to know help isn't far away. The few times we've talked to someone - during set up and once i accidentally hit the CALL button - the operators have been extremely courteous and kind.
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June 10
It affords me piece of mind.
I am not as fearful as I was. I know that help is just a push of the button away.I don't have to worry about falling and being alone for hours before someone hears me.
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June 7
we love bay alarm!
My mother -in -law is safe at home, and about! Very good company to work with! I give it a thumbs up!
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June 6
Great customer service and very friendly staff.
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  • Call Us
    Call Us

    Get answers about our medical alert systems and rate plans before you buy.

    Call 1-877-522-9633

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