Account Manager App
We've made managing your Bay Alarm Medical account easier than ever. Check and update your account information without the hassle of calling in.
Included with SOS Mobile or SOS All-In-One
Manage Your Account
Keep track of your loved ones account & safety.
Account Status & History
Manage your loved ones account status, purchase history, and more!
Maintain Safety Plan
Keep your loved ones safety plan up to date. Make changes to emergency contacts and home entry information.
Caregiver Tracking
Utilize the Caregiver Tracking feature for added peace of mind. Pin point mom's location and access device details to keep her safe.
Account Manager App Features
Keep mom and dad’s account connected and up to date
App Guide
Check out our online My Account Manager App Guide to help you get started.
Update Info
Easily update mailing & shipping addresses right through the app.
Make Payments
Use the app to keep your subscription current. Update credit cards and view account status.
Order History
Keep track of previous and current orders.
Caregiver Tracking
Utilize location tracking, battery notifications, and more for added peace of mind. *Available for SOS Mobile & SOS All-in-One device users only
Caregiver Tracking App Features
Pinpoint-Accurate Device Location Tracking
Check in on mom’s current location in real-time, access her location history, and get notified if battery levels are low. Caregiver Tracking is featured within Bay Alarm Medical’s Account Manager App and included with all SOS All-In-One Packages.
Available only for SOS Mobile & SOS All-in-One device users.
Frequently Asked Questions
Why should I download the app?
The Bay Alarm Medical Account Manager App is optional, but highly recommended. It offers an easier way to keep track of account details and make account changes. Our customer service team is always happy to help by phone, but the app provides simple and quick access without the need to call in. Please note: For the safety and protection of the user, some changes can only be made by phone.
Who has access to the Account Manager App?
The Account Manager App is available for all active accounts. The account will be created with the email on the account. Currently, access is only granted to one email per account.
What if I need help logging into my app?
We're happy to help! Check our out Account Manager App Help Guide or give us a call at 1-877-522-9633.
Click Here: Account Manager App Help Guide
Can I use Caregiver Tracking if mom has an In-home system?
Currently, Caregiver Tracking App features only work with the SOS Mobile & SOS All-in-One device.
Caregiver Tracking for Mobile Users
Caregiver Tracking is featured within Bay Alarm Medical’s Account Manager App and included with all SOS All-In-One and SOS Mobile Packages.
Pinpoint Device Location
Access your loved one’s last known location and ping the device to generate live location, along with the altitude, longitude, and address.
Battery Life
Check the device’s connection status and battery life. Get notifications when the device’s battery is low to ensure your loved one charges the device.
Ring Device
This feature allows the caregiver to ring into the device in the case that the device has been lost/misplaced.
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