Our Mission

Our Vision

We aspire to be the world’s best company that empowers humans to live a safe and healthy life.

Our Mission

Our mission is to provide individuals and families with the most innovative and highest quality medical alert products and services to enable independent living, healthy aging, and peace of mind.

Our Core Values

Commitment to our customers: To always C.A.R.E., and to give our customers everything they need and none of the extra gimmicks that they don’t. To ensure that all of our services and policies are designed to protect our customers and to treat our customers as if they were our own loved ones. To show Compassion, Accountability, Respect, and Ethics both on and off the phone. To protect customer data and personal information, and to make our customer’s well being and safety a top priority.

Commitment to our company: To employ caring and ethical individuals who treat our business as though it is their own. To roll up our sleeves and work hard to support the company initiatives and to embrace change. To support company profit without compromising integrity and to always deliver more than expected.

Commitment to our employees: To maintain an open-door policy and to always be honest.  To be supportive of our employee’s growth and career paths. To be respectful and to invest in our employees so they can be successful here and hopefully in all areas of life.

Meet the Team

Grumpy Grandpa

Graham Westphal

Chief Operating Officer

David Olofson

Chief Financial Officer

Andy Ginjupalli

President

Alan Wu

Vice President, Sales & Marketing

Jasmine Phu

Vice President, Operations and Customer Experience

Sal Romo

Director, Finance & Accounting

Kayla Quinn

Director of Inside Sales & Retention

Mark

Senior Systems Administrator

Gjenes

Senior Brand Specialist

Mariah

Process Specialist

Ingrid

Customer Care Supervisor

Sean

Warehouse Supervisor

Alyssa

Sales Supervisor

Esmeralda

Support Supervisor

Julia

Inside Sales Lead

Nakesha

Training Lead

Mark F.

Data Entry Specialist

Danae

Care Consultant

Rachelle

Care Consultant

Vincent

Care Consultant

Rico

Tech Support

Ester

Tech Support

Craig

Tech Support

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Grumpy Grandpa

About Grumpy

My name is Grumpy Grandpa. I have a daughter and two grandchildren that I LOVE spending time with. I also enjoy spending time with my dog, Plato. I enjoy playing golf with my buddies and learning how to use cool new gadgets that my grandkids bring over. Retired life is great! Although I’m active, I wear a Bay Alarm Medical alert button to ensure I am safe when I am home alone. It eases both, mine and my daughter’s mind. I don’t like her worrying so much about me like I’m some old man. I’m glad to say, with this medical alert button, I am still an independent and active young man.

Grumpy's Advice For Customers

When shopping around for a medical alert system, don’t just look for deals and give into pushy sales people. This a device that can save your life for goodness sake! Make sure you do your research and go with a company that you feel confident in.

Grumpy's Favorite Things

My favorite things:

- My family
- Plato (my dog)
- My independence
- Playing golf
- Watching Netflix

What Customers Are Saying About Grumpy
My mom lived by herself in Florida (I live in Chicago) and your alert actually saved her life! She woke at 3:00 a.m. to go to the bathroom and realized she couldn't stand up and was dizzy (we later found out she had a stroke). She was using a bedroom that didn't have a phone, so would have had no way of calling anyone. Thankfully she had your alert on, pressed the button, an ambulance came, retrieved her hidden key and took her to the hospital. She's recovering quickly, thanks to the quick attention. Thank you again, I recommend you highly to anyone who asks.
Karen L.
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Graham Westphal

Chief Operating Officer

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David Olofson

Chief Financial Officer

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Andy Ginjupalli

President

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Alan Wu

Vice President, Sales & Marketing

awu@bayalarmmedical.com
About Alan

Alan has been with Bay Alarm Medical for 11+ years. His philosophy is simple: Love what you do and do what you love.

Alan's Role at Bay Alarm Medical

My primary goal here at Bay Alarm Medical is to provide our visitors with the most comfortable user-friendly web experience in our industry.

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.

Jeff Bezos, CEO Amazon.com

How has a Medical Alert System Helped You?

My grandfather moved in with my parents and occupied a downstairs in-law around the time he turned 80. He took a fall one morning while in the bathroom and couldn’t help himself up. Luckily, my dad was home on his day-off and heard my grandfather yell for help. Everything was okay as he was only stuck on the floor for a few minutes. However, that experience was enough for our family to set him up with a medical alert system. My grandfather passed away in 2010. Fortunately, he never took another fall and never had to push the button but we were glad that if anything were to have happened, help would have been a simple push-button away.

Alan's posts
Can a Robot Pet Help Relieve Your Senior Relative’s COVID Isolation & Loneliness?
How To Find Support When You Bring A Relative Home From Long-Term Care
How to Choose a Medical Alert System: 6 Key Topics to Research
Bay Alarm Medical Is Providing Masks For Customers
Planning to Take Care of a Senior During COVID-19? Read This First.

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Jasmine Phu

Vice President, Operations and Customer Experience

jphu@bayalarmmedical.com
Jasmine's Advice For Customers

When shopping for a medical alert system, stay clear of pushy sales people. If you are being pressured into buying a bunch of products you don’t need, run! Make sure the medical alert company you go with has your best interest at heart and asks you the right questions as well as listens to your questions.

Jasmine's posts
Three of the Best Books for Senior Citizens – Bay Alarm Medical
Should Mom and Dad Move in with Me or into a Care Facility?
Payment Styles and Refund Policy
Five ways to make estate-planning easier on loved ones
Are you gearing up for a big move this summer?

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Sal Romo

Director, Finance & Accounting

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Kayla Quinn

Director of Inside Sales & Retention

kquinn@bayalarmmedical.com
About Kayla

I’ve been part of the Bay Alarm Medical Team since 2013, and have over 8 years of customer service and sales experience in the books. Aside from working at Bay Alarm Medical, I love photography and watching football (especially the 49ers). One of my biggest goals in life is to travel the world, make new friends and create fun memories.

Kayla's Role at Bay Alarm Medical

I am currently the Care Consultant Manager, which means I am consistently working with my team to improve and progress our customer service skills when answering questions and providing information for our customers. It is difficult hearing about some of our customers’ struggles with various illnesses and physical ailments, but I strive to make everyone I speak to feel comfortable whether they choose our services or not.

What has the Medical Alert Industry Taught You?

The medical alert industry has been such a different experience compared to my previous sales positions with other companies. Instead of having the goal of aggressively selling and pushing products, this industry requires a higher level of care and honesty. Our team likes to act as doctors, though we haven’t had years of medical school, we really listen to our customers to determine what their fall history is, any medical conditions they have, and most of all, if our service is really a good fit for their needs. We never sell our products and services to people if they don’t need it.

Kayla's Advice For Customers

I always stress testing your medical alert system regularly. This is important so you can be sure that it will function properly in an emergency. We recommend testing it once a month and contacting our customer service line if ever you need assistance.

Kayla's posts
Exclusive Interview with TheSeniorList Co-Founder, Amie Clark
How To Avoid Medical Alert System Scams
How To Complete DocuSign
Caregivers: How to Get Some “You” Time
A Look Inside Huntington’s Disease | Bay Alarm Medical Mondays

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Mark

Senior Systems Administrator

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Gjenes

Senior Brand Specialist

How has a Medical Alert System Helped You?

The years of stress and worry completely went away when our family decided to get a Bay Alarm Medical alert system for my aunt. A few years before, my uncle passed away and her kids were grown, so she lived alone. Although she still worked full time and was pretty healthy, no one would have ever predicted she would fall and be alone for hours before she got help. She was hesitant and didn’t want a medical alert system to take away her independence or age her. However, she tested it out and realized how important it was for us to feel peace of mind and for her to have that back up care.

Gjenes's posts
Coronavirus (Covid-19) Updates
The Occupations Exposing the Elderly to COVID
SOS Smartwatch
Bay Alarm Medical Rated As One Of The Best Medical Alert Device For Seniors In 2020
Most Seniors Need To Sleep Better. These Eight Sleep Suggestions Can Help

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Mariah

Process Specialist

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Ingrid

Customer Care Supervisor

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Sean

Warehouse Supervisor

What Customers Are Saying About Sean
I spoke with Sean regarding my mom's alarm system. Both times he was very helpful, professional and kind. When I began looking for a medical alert company, the way your customer service representatives responded to my questions was one of the reasons I chose Bay Alarm Medical. Now years later, it was very reassuring to have someone like Sean help me with my concerns. Thank you for the excellent customer service.
Gloria R.
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Alyssa

Sales Supervisor

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Esmeralda

Support Supervisor

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Julia

Inside Sales Lead

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Nakesha

Training Lead

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Mark F.

Data Entry Specialist

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Danae

Care Consultant

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Rachelle

Care Consultant

rhansen@bayalarmmedical.com
Rachelle's Advice For Customers

I speak with families everyday who are shopping around for a medical alert system. I’ve been told other companies have tons of hidden fees and crazy contracts. My advice is to do your homework and make sure you are truly comfortable with the company you choose for yourself or your loved on. At the end of the day, the device and service could potentially save your loved one’s life.

What Customers Are Saying About Rachelle
Excellent customer service. She was wonderful! Very helpful. Made the process simple and appropriate for our needs. A great asset and what customer service should be. Made us feel comfortable with our decision and helped us make the right one for us. Very calm presence and friendly attitude. Made us feel very happy we went with your company and know we will be in good hands.
Peter H.
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Vincent

Care Consultant

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Rico

Tech Support

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Ester

Tech Support

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Craig

Tech Support

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Google Rating
4.7
Based on 6113 reviews