Meet the Team - Bay Alarm Medical

Meet the Team

Matt Westphal

CEO

David Olofson

CFO

Alan Wu

CMO

Jasmine Phu

COO

Sal Romo

Director, Finance & Accounting

Kayla Quinn

Director, Inside Sales & Retention

Gjenes Belamide

Brand Manager

Haley Burress

Writer, Senior Health Expert

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Matt Westphal

CEO

Matt's posts

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David Olofson

CFO

David's posts

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About Alan

Alan has been with Bay Alarm Medical for 13+ years. His philosophy is simple: Love what you do and do what you love.

Alan's Role at Bay Alarm Medical

My primary goal here at Bay Alarm Medical is to provide our visitors with the most comfortable user-friendly web experience in our industry.

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.

Jeff Bezos, CEO Amazon.com

How has a Medical Alert System Helped You?

My grandfather moved in with my parents and occupied a downstairs in-law around the time he turned 80. He took a fall one morning while in the bathroom and couldn’t help himself up. Luckily, my dad was home on his day-off and heard my grandfather yell for help. Everything was okay as he was only stuck on the floor for a few minutes. However, that experience was enough for our family to set him up with a medical alert system. My grandfather passed away in 2010. Fortunately, he never took another fall and never had to push the button but we were glad that if anything were to have happened, help would have been a simple push-button away.

Alan's posts
7 Ways to Make Traveling with a Senior Even Easier
Seniors and Pets: How to Support Your Loved One and Their Companion
How to Choose a Medical Alert System: 6 Key Topics to Research
How To Pay For a Nursing Home With No Money: Options and Alternatives
What is Supplemental Security Income and How Do I Apply? A Comprehensive Guide

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Jasmine Phu

COO

jphu@bayalarmmedical.com
Jasmine's Advice For Customers

When shopping for a medical alert system, stay clear of pushy sales people. If you are being pressured into buying a bunch of products you don’t need, run! Make sure the medical alert company you go with has your best interest at heart and asks you the right questions as well as listens to your questions.

Jasmine's posts
Three of the Best Books for Senior Citizens – Bay Alarm Medical
Should Mom and Dad Move in with Me or into a Care Facility?
Payment Styles and Refund Policy
Five ways to make estate-planning easier on loved ones
Are you gearing up for a big move this summer?

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Sal Romo

Director, Finance & Accounting

Sal's posts

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Kayla Quinn

Director, Inside Sales & Retention

kquinn@bayalarmmedical.com
About Kayla

I’ve been part of the Bay Alarm Medical Team since 2013, and have over 8 years of customer service and sales experience in the books. Aside from working at Bay Alarm Medical, I love photography and watching football (especially the 49ers). One of my biggest goals in life is to travel the world, make new friends and create fun memories.

Kayla's Role at Bay Alarm Medical

I am currently the Care Consultant Manager, which means I am consistently working with my team to improve and progress our customer service skills when answering questions and providing information for our customers. It is difficult hearing about some of our customers’ struggles with various illnesses and physical ailments, but I strive to make everyone I speak to feel comfortable whether they choose our services or not.

What has the Medical Alert Industry Taught You?

The medical alert industry has been such a different experience compared to my previous sales positions with other companies. Instead of having the goal of aggressively selling and pushing products, this industry requires a higher level of care and honesty. Our team likes to act as doctors, though we haven’t had years of medical school, we really listen to our customers to determine what their fall history is, any medical conditions they have, and most of all, if our service is really a good fit for their needs. We never sell our products and services to people if they don’t need it.

Kayla's Advice For Customers

I always stress testing your medical alert system regularly. This is important so you can be sure that it will function properly in an emergency. We recommend testing it once a month and contacting our customer service line if ever you need assistance.

Kayla's posts
Exclusive Interview with TheSeniorList Co-Founder, Amie Clark
How To Avoid Medical Alert System Scams
Caregivers: How to Get Some “You” Time
A Look Inside Huntington’s Disease | Bay Alarm Medical Mondays
VIDEO: Which Emergency Button Style Do Most Customers Prefer?

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Gjenes Belamide

Brand Manager

gbelamide@bayalarmmedical.com
How has a Medical Alert System Helped You?

The years of stress and worry completely went away when our family decided to get a Bay Alarm Medical alert system for my aunt. A few years before, my uncle passed away and her kids were grown, so she lived alone. Although she still worked full time and was pretty healthy, no one would have ever predicted she would fall and be alone for hours before she got help. She was hesitant and didn’t want a medical alert system to take away her independence or age her. However, she tested it out and realized how important it was for us to feel peace of mind and for her to have that back up care.

Gjenes's posts
The Best OTC Hearing Aids for Under $300
The Best Holiday Gifts for Older Adults
How To Find a Certified Aging in Place Specialist
What To Look for in a Senior Living Apartment
Choose the Best Shower Chair for an Elderly Parent

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Haley Burress

Writer, Senior Health Expert

haleymburress@gmail.com
About Haley

Haley Burress – Bio
Bay Alarm Medical – September 2023

Haley is a freelance writer specializing in senior health, caregiver support, and other topics relevant to older adults and aging. For more than 15 years, she had the honor of working in various senior living communities serving residents, families, and professional caregivers in local and national leadership roles. She uses that experience and those opportunities as she writes reliable, relatable, and realistic information that is designed to both educate and empower.

Over the past decade, Haley has had the opportunity to write informational resources, including extensive caregiver curriculum and training, for small and large senior service organizations. Her readers expect her to break down the sometimes overwhelming and frustrating information that comes with navigating senior living research, Medicare, and other social-emotional health topics.

When she isn’t writing at her desk (or at a corner table at her favorite coffee shop), Haley is usually walking her dog Junie around the neighborhood, exploring a new trail with her husband and teenage son, or sweating out stress on her Peloton bike. Just like other writers, Haley almost always has her nose in a book. 

She takes her role as a senior living and caregiver expert seriously! You can find her elsewhere on the internet, such as her website or LinkedIn.

Haley's posts
How to Start Difficult Conversations with Your Senior Loved One
Benefits of Gardening for Seniors
Choosing a Smartwatch for Your Senior Loved One
Answers to Your Questions About Medical Alert Systems
Home Adjustments for Someone Just Diagnosed with Dementia
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