About Alan

Alan has been with Bay Alarm Medical for 13+ years. His philosophy is simple: Love what you do and do what you love.

Alan's Role at Bay Alarm Medical

My primary goal here at Bay Alarm Medical is to provide our visitors with the most comfortable user-friendly web experience in our industry.

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.

Jeff Bezos, CEO Amazon.com

How has a Medical Alert System Helped You?

My grandfather moved in with my parents and occupied a downstairs in-law around the time he turned 80. He took a fall one morning while in the bathroom and couldn’t help himself up. Luckily, my dad was home on his day-off and heard my grandfather yell for help. Everything was okay as he was only stuck on the floor for a few minutes. However, that experience was enough for our family to set him up with a medical alert system. My grandfather passed away in 2010. Fortunately, he never took another fall and never had to push the button but we were glad that if anything were to have happened, help would have been a simple push-button away.

Jasmine's Advice For Customers

When shopping for a medical alert system, stay clear of pushy sales people. If you are being pressured into buying a bunch of products you don’t need, run! Make sure the medical alert company you go with has your best interest at heart and asks you the right questions as well as listens to your questions.

About Kayla

I’ve been part of the Bay Alarm Medical Team since 2013, and have over 8 years of customer service and sales experience in the books. Aside from working at Bay Alarm Medical, I love photography and watching football (especially the 49ers). One of my biggest goals in life is to travel the world, make new friends and create fun memories.

Kayla's Role at Bay Alarm Medical

I am currently the Care Consultant Manager, which means I am consistently working with my team to improve and progress our customer service skills when answering questions and providing information for our customers. It is difficult hearing about some of our customers’ struggles with various illnesses and physical ailments, but I strive to make everyone I speak to feel comfortable whether they choose our services or not.

What has the Medical Alert Industry Taught You?

The medical alert industry has been such a different experience compared to my previous sales positions with other companies. Instead of having the goal of aggressively selling and pushing products, this industry requires a higher level of care and honesty. Our team likes to act as doctors, though we haven’t had years of medical school, we really listen to our customers to determine what their fall history is, any medical conditions they have, and most of all, if our service is really a good fit for their needs. We never sell our products and services to people if they don’t need it.

Kayla's Advice For Customers

I always stress testing your medical alert system regularly. This is important so you can be sure that it will function properly in an emergency. We recommend testing it once a month and contacting our customer service line if ever you need assistance.