Hurricane Michael: How to Keep Your Loved One Safe
Bay Alarm Medical
October 15, 2018
Almost one week after Hurricane Michael’s (Category 4 storm) landfall, more than 1 million residents have been affected by power loss, damaged property, and even losing their home entirely. There is an unfortunate death toll that could rise, and thousands of reported injuries. However, despite the painful effects of Hurricane Michael, communities from across the country are coming together to help support those in need.
With the aftermath, it is important that you continue to think about the safety of yourself and loved ones. Hurricane preparedness before and after storms can help alleviate risk of injuries and damages.
For Bay Alarm Medical customers affected by Hurricane Michael, please know our team is here for you. As usual, it is important for us to remain transparent with our customers in order to provide more peace of mind, especially during this difficult time. With that, we have provided helpful tips for customers who affected by Hurricane Michael, or live in high-risk areas for natural disasters.
Safety Preparation Before the Storm
- Make a family evacuation plan – make an emergency kit and make sure all family/friends are on the same page with the evacuation plan
- Prepare to pack all necessary medications and important documents
- Pack plenty of bottled water and non-perishable foods
- Board up windows to prevent broken glass and dangerous items from breaking through at high wind
Read 5 Ways Seniors Can Prepare for an Emergency for a more detailed list of emergency preparation
Bay Alarm Medical Safety Protocol
- In the event of a blackout or power outage, the Bay Alarm Medical Alert System will continue to run for up to 32 hours
- Our 24/7 monitoring station will get a power loss signal and contact you during the power outage to ensure you are safe
- The battery will automatically recharge itself once power comes back in the home
- Test the system BEFORE & AFTER any storm – Contact your medical alert provider if you need assistance with testing (especially if you relocated your loved one)
Caring for a loved one
- If you are relocating a loved one, be sure to pack their Bay Alarm Medical system, buttons, and additional devices (Wall buttons, Vial of Life, Mobile GPS, etc.)
- Be sure to contact our Customer Service Team 1-877-522-9633 as soon as possible with any temporary or permanent address changes, contact changes, etc.
- Though our medical alert buttons and wall buttons are waterproof, the main In-home System is not. Add the Warranty Protection Plan PRIOR to any storm to ensure equipment protection and replacement, so your loved one doesn’t have to go without medical alert coverage
What to do if your system was damaged
If your Bay Alarm Medical device was damaged in the storm, please contact our Customer Service Team (1-877-522-9633) as soon as possible to ensure we provide the best help we can during this difficult time.
Contact Bay Alarm Medical
If you or a loved one is experiencing an emergency, push your Bay Alarm Medical alert button and our 24/7 dispatch center will assist you promptly to provide the help you need.
If you have any questions or concerns regarding your account, please contact our Customer Service Team. We are here for you and want to assure you of your continued protection with us.
Customer Service 1-877-522-9633
Hours of Operation:
Monday-Friday 6am-6pm PST
Saturday-Sunday 8am-4:30pm PST
Helpful tips to consider when recovering from Hurricane Michael:
- If your home is damaged, be sure to check if it is safe to enter, especially if you hear a lot of structure cracking/noises
- Double check in and around your home for damaged power lines and gas leaks
- Wear and protect your body with the appropriate gloves/attire for proper clean up
- Test all medical alert systems or give your medical alert provider a call so they can assist with testing
- If your power is down, be cautious of any temperature changes
- Do not use gas-powered appliances right away – Ensure they are dry before use
- Throw away any food that made contact with the floodwater as well as any perishable foods
- If your power is back on, check refrigerator and freezer temperatures
- Be cautious of contaminated water supply – drink bottled water if necessary
Unfortunately, we can’t predict the force of storms and the damages they will cause. But, we can do our best to prepare and protect our loved ones.