How the In-home Interchangeable Combo Button Works

How the In-home Interchangeable Combo Button Works

May 24, 2022

Our in-home buttons is designed to be interchangeable so you can wear it on your wrist or around your neck.

transmitting button pendant casing wrist band

To change the buttons you will only need the help button pieces:
– The transmitting button
– The pendant casing
– and the wrist band

Placing the Transmitting Button in the Pendant Casing or Wrist Band:

placing the transmitting button inside the pendant casing

The transmitting button can be placed inside the adjustable wrist band or pendant casing from underneath. Simply lay the transmitting button on a hard flat surface like a table, hover the opening of the wrist band or pendant casing over the button and press down until the edge is flush.

Removing the button:

removing the transmitting button from pendant casing

To take the transmitting button out of the wrist band or pendant casing, carefully push it downwards and it will pop out.


Whether you are wearing it as a pendant or on your wrist, you will press your button during an emergency. The button LED light will turn green and transmit a signal to our USA based monitoring center. The live dispatcher will then come over the two way speaker on your in-home base unit to assess your needs.

While we do have automatic system tests, we still highly recommend user’s to test your button(s) at least once per month. Bay Alarm Medical does not charge additional fees for test calls, false alarms, or emergency calls.

How to test Medical Alert Button:

elderly woman pushing bay alarm medical in home button

Step 1: Press your button 1x

Step 2: Wait for the connection. The alarm will sound off & send a signal to our monitoring centers.

Step 3. The dispatcher will come over the two-way speaker on your In-home device to assess your needs. Kindly let them know you are okay and just testing. That’s it!

Step 4 (if relevant): Follow these steps for each medical alert button. Be sure to wait at least 4-5 minutes in between your test calls.

Tip: Keep your phone by you in case the dispatcher cannot hear you, they will try to contact you by phone. If they cannot establish communication, they will treat it as an emergency and follow the protocol stated on your emergency contact form.

If you have any further questions or concerns regarding your in-home combo button or testing your device, give us a call at 1-877-522-9633.



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