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Google Rating
4.8
Based on 11962 reviews
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See How It Works

Jim T. Miller and the team at KFOR shows the entire suite of Bay Alarm Medical’s medical alert services and discusses the importance of why every senior should have one.

Listen to Real Calls

Most emergency calls only require assistance from family members or neighbors, with no need for paramedics. However, our dispatchers are ready to handle all situations and levels of severity, to take care of your loved ones needs. Listen to real calls from real Bay Alarm Medical customers in different situations.

Customer is in physical pain and needs immediate emergency help

Bay Alarm Medical saves the life of a customer that needs help breathing

Customer falls but only wants to contact a family member (instead of 911)

America’s #1 Rated Medical Alert Provider

Bay Alarm Medical’s SOS All-In-One with Fall Detection system works on a 4G LTE network, which provides the higher bandwidth needed for more accurate location tracking and better coverage nationwide. The system includes an automatic fall detection button, a neck lanyard, a wearable button with a magnetic attachment and a wristband. The wearable button is lightweight and compact enough to fit comfortably on a keychain, or as a bracelet or necklace.

Nicole Gregory | Contributor, Forbes Health

If you have health issues or have a loved one that may need immediate medical attention, consider an emergency response solution from Bay Alarm Medical. The In-Home Medical Alert System uses your existing landline and installs in seconds, and offers an extra-large help button and clear hands-free two-way audio. Its landline, cellular, and fall detection coverage are a bit more expensive than the competition, but the system delivered the fastest overall response times and the best portable help button range in our tests. That makes it our Editors' Choice for in-home medical alert systems.

John R. Delaney | Contributing Editor, PCMag

Bay Alarm Medical has the fastest average response time of any company we reviewed, at an average of 10 seconds, meaning that customers get the help they need sooner than with other companies. Bay Alarm Medical also scored highly in this category thanks to its generous 30-day free trial period, easy-to-navigate website with a live customer service chat feature, and its A+ rating from the Better Business Bureau.

Christopher Norman, GNP | Senior Care Expert Contributor, Caring.com

Overall, Bay Alarm Medical offers affordable and streamlined on-the-go and in-the-home medical alert systems and services that help seniors live more comfortably. With plenty of affordable add-on accessories and versatile on-the-go options ranging from the GPS help button to an SOS smartwatch — there’s a device that fits every unique need. As a family-owned business for decades, they’ve provided life-saving medical alert systems to over 100,000 customers and live by their code of ethics to provide transparency and protection for aging adults.

Amie Clark | Co-Founder & Senior Editor, TheSeniorList

Some medical alert smartwatches require a smartphone, but the Bay Alarm SOS Smartwatch is functional all on its own. It has two-way calling, so if you press the help button, you can talk directly to the dispatcher through the smartwatch (and you can also talk to your loved ones). It also features location tracking and a built-in step tracker. The battery life ranges from six to 18 hours, depending on usage, and the device is water resistant with a rating of IP67.

Kim Wong-Shing | Senior Associate Editor, CNET

Google Rating
4.8
Based on 11962 reviews
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The representative who called was so nice and was so understanding and was not feel offensive at all. Thank you!
Laurie Stott
Laurie Stott
21:32 11 May 24
I usually like to read the instructions before I call a phone number, but I guess I should’ve called the number first since some of the information in the pamphlet was no longer relevant.The young... lady I spoke with was very helpful and Answered any questions I had.read more
Terri Monson
Terri Monson
12:32 11 May 24
Friendly, polite, efficient associate who resolved the issue.
Peter
Peter
03:58 11 May 24
The person who finally answered my call was helpful and courteous. It was hard getting to a real person to talk to though.
Mary Cutrell
Mary Cutrell
22:30 10 May 24
On this occasion (5/10/24) , the rep was extremely helpful in correcting an issue I appeared to have with my device. We reset and tested it, and everything seems just fine now. Very helpful and... thorough in restarting my GPS pendant.read more
Lee Schwartz
Lee Schwartz
21:42 10 May 24
We were worried about my mother in law needing something when we couldn’t be with her in case of emergencies. We chose Bay Alarm Medical after calling around to a few other companies. The service... and ease of setting everything up from start to finish was amazing! I can’t say enough about their customer service. It was worry free and easy for my mother in law to understand and use. Thank you!!read more
J Randall
J Randall
19:00 10 May 24
Really good customer service.
Marcia Grafft
Marcia Grafft
15:26 10 May 24
Great customer service. If we forgot to do the monthly tests, a rep would call to remind us. Nice to know Bay Alarm was watching our backs! We haven't needed to use the system for an actual... emergency, but we were confident it would work if we needed it.read more
Mark Bales
Mark Bales
00:47 10 May 24
Very helpful
pat apel
pat apel
20:38 09 May 24
excellent and hospitable service
Bob Estrin
Bob Estrin
19:36 09 May 24
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Google Rating
4.8
Based on 11962 reviews
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