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Google Rating
4.8
Based on 11986 reviews
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Listen to Real Calls

Most emergency calls only require assistance from family members or neighbors, with no need for paramedics. However, our dispatchers are ready to handle all situations and levels of severity, to take care of your loved ones needs. Listen to real calls from real Bay Alarm Medical customers in different situations.

Customer is in physical pain and needs immediate emergency help

Bay Alarm Medical saves the life of a customer that needs help breathing

Customer falls but only wants to contact a family member (instead of 911)

America’s #1 Rated Medical Alert Provider

Bay Alarm Medical’s SOS All-In-One with Fall Detection system works on a 4G LTE network, which provides the higher bandwidth needed for more accurate location tracking and better coverage nationwide. The system includes an automatic fall detection button, a neck lanyard, a wearable button with a magnetic attachment and a wristband. The wearable button is lightweight and compact enough to fit comfortably on a keychain, or as a bracelet or necklace.

Nicole Gregory | Contributor, Forbes Health

If you have health issues or have a loved one that may need immediate medical attention, consider an emergency response solution from Bay Alarm Medical. The In-Home Medical Alert System uses your existing landline and installs in seconds, and offers an extra-large help button and clear hands-free two-way audio. Its landline, cellular, and fall detection coverage are a bit more expensive than the competition, but the system delivered the fastest overall response times and the best portable help button range in our tests. That makes it our Editors' Choice for in-home medical alert systems.

John R. Delaney | Contributing Editor, PCMag

Bay Alarm Medical has the fastest average response time of any company we reviewed, at an average of 10 seconds, meaning that customers get the help they need sooner than with other companies. Bay Alarm Medical also scored highly in this category thanks to its generous 30-day free trial period, easy-to-navigate website with a live customer service chat feature, and its A+ rating from the Better Business Bureau.

Christopher Norman, GNP | Senior Care Expert Contributor, Caring.com

Overall, Bay Alarm Medical offers affordable and streamlined on-the-go and in-the-home medical alert systems and services that help seniors live more comfortably. With plenty of affordable add-on accessories and versatile on-the-go options ranging from the GPS help button to an SOS smartwatch — there’s a device that fits every unique need. As a family-owned business for decades, they’ve provided life-saving medical alert systems to over 100,000 customers and live by their code of ethics to provide transparency and protection for aging adults.

Amie Clark | Co-Founder & Senior Editor, TheSeniorList

Some medical alert smartwatches require a smartphone, but the Bay Alarm SOS Smartwatch is functional all on its own. It has two-way calling, so if you press the help button, you can talk directly to the dispatcher through the smartwatch (and you can also talk to your loved ones). It also features location tracking and a built-in step tracker. The battery life ranges from six to 18 hours, depending on usage, and the device is water resistant with a rating of IP67.

Kim Wong-Shing | Senior Associate Editor, CNET

Google Rating
4.8
Based on 11990 reviews
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Bay Alarm technical support never disappoints. Today, as well as in the past, the employees have all been so courteous and helpful for any questions or problems I’m having. In addition, I never feel... rushed because it has been my experience that they politely and simply explain whatever steps I need to perform to check my equipment or reprogram it. Thank you for being an amazing trustworthy lifeline for my mother-in-law.read more
Dawn Dietzel
Dawn Dietzel
20:33 17 May 24
So far all of my interactions with Bay Alarm Medical have been very positive & supportive. I purchased an SOS Watch for my mom, and it arrived quickly & was super easy to set up. I called with a... question, they answered it easily, and we tested the service. Perfect. Mom & I tested it later, and they were so friendly & caring to her!She has decided against the watch, so we are replacing it with a different Bay Alarm device, and the process has been good so far. I did have to chat with the agents to find out how to do it, and I did do it wrong (oops), but they have been very helpful. I am pleased, and feel better knowing my mom has help if she needs it. Thanks, Bay Alarm Medical!read more
Accounting Department
Accounting Department
20:26 17 May 24
Tanisha was very helpful and patient. She explained everything very clearly.
Angela Wheeler
Angela Wheeler
20:08 17 May 24
The agent on the phone was very helpful and thorough.
Alan Green
Alan Green
19:43 17 May 24
Excellent service. Double checks allInformation. Appreciated.
Anne Patrick
Anne Patrick
18:12 17 May 24
Excellent customer service. Quick response and easy to use equipment.
Dana McIntyre
Dana McIntyre
16:59 17 May 24
Very easy and positive
Patricia Hanback
Patricia Hanback
15:16 17 May 24
Am changing residence. Bayview agent gave me complete instructions how to move my alarm system.
Babs M
Babs M
17:42 16 May 24
Customer rep was very helpful, knowledgeable and polite. Answered questions and gave helpful advice.Thanks for Bay Alarm,
Ab Zimmerman
Ab Zimmerman
16:59 16 May 24
Easy set up, good customer service - very helpful people!
Julie Smith
Julie Smith
16:25 16 May 24
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Google Rating
4.8
Based on 11986 reviews
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