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Google Rating
4.7
Based on 5944 reviews
I called to get some information and the person I spoke with was very nice and polite, he explained everything very well, at one point he put me on a short hold just to get me a little more... information on the smart watch I was asking about, very well done Naveed, you get a A+ from me 👍read more
Manny Lopez
Manny Lopez
23:04 10 Jun 21
John (I'm sorry if I heard his name incorrectly) at Bay Alarm Medical was extremely helpful with our problem of the device getting trouble signals. Problem was resolved - needed a new unit and he... made sure BAM emails were received by myself during the phone call confirming that I knew what to do with the old unit. So I give him 5 StarsFor Bay Alarm Medical the wait time on hold waiting for the a customer assistant - was way too long > 30 minutes. Somehow the ability to leave a phone number was not active on this call. So I rate this part a 2 Star .Please hire more folks like John to help reduce the time wait for assistance!Thank you.read more
Ron & Mary Lott
Ron & Mary Lott
21:12 10 Jun 21
Wait time was extremely long (45 minutes). Once I was connected with a customer service rep., he was helpful in giving me the information I needed to cancel the account.
Jon N.
Jon N.
19:00 10 Jun 21
Excellent and prompt service for my father. Completely reliable and excellent customer support.
KD Duval
KD Duval
17:28 10 Jun 21
Very polite and knowledgeable agent. Thanks for answering all of my questions.
Edward Hardina
Edward Hardina
01:23 10 Jun 21
I was very pleased with the tech support I received. My medical alert device was failing to hold a charge. The service representative walked me through a series of tests to diagnose the problem. I... was pleased with her level of knowledge and her thoroughnessread more
June Tyler
June Tyler
22:24 09 Jun 21
Billing was fast and courteous
Frank Wesley
Frank Wesley
20:06 09 Jun 21
The wearable, cellular device seems to wok well, and on testing, someone calls in about 15 seconds. Nice. The tracking app, though, is a bit of a mess. It took multiple attempts to get it to work on... my iphone - keep getting an ‘unknown email’ response. Can’t get it to install at all on a second device (An ipad) Calling support is worse - have been waiting for more than two hours yesterday, and still waiting after an hour and a half today and still not connected.Update - found a chat function on their website and got an immediate response. Apparently the app does not work on iPads.read more
Lloyd Michener
Lloyd Michener
21:02 08 Jun 21
Great assistance. A few glitches in the setup that were identified and fixed. So far over all good experience.
Scott Castle
Scott Castle
20:37 08 Jun 21
Excellent customer service.
Judith Kuperstein
Judith Kuperstein
16:59 08 Jun 21

America's #1 Rated Medical Alert Systems

Consumers love Bay Alarm Medical. But, don't just take our word for it.

Bay Alarm Medical delivered the fastest overall response times and the best portable help button range in our tests"

- Alex Colon, PCMag.com

One of the most reliable and affordable medical alert devices on the market today"

- Jim T Miller, NBC Today

I think I’m careful, but you never know what’s going to happen."

- Jackie of Danville, CA

Google Rating
4.7
Based on 5944 reviews