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Google Rating
4.8
Based on 11982 reviews
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Listen to Real Calls

Most emergency calls only require assistance from family members or neighbors, with no need for paramedics. However, our dispatchers are ready to handle all situations and levels of severity, to take care of your loved ones needs. Listen to real calls from real Bay Alarm Medical customers in different situations.

Customer is in physical pain and needs immediate emergency help

Bay Alarm Medical saves the life of a customer that needs help breathing

Customer falls but only wants to contact a family member (instead of 911)

America’s #1 Rated Medical Alert Provider

Bay Alarm Medical’s SOS All-In-One with Fall Detection system works on a 4G LTE network, which provides the higher bandwidth needed for more accurate location tracking and better coverage nationwide. The system includes an automatic fall detection button, a neck lanyard, a wearable button with a magnetic attachment and a wristband. The wearable button is lightweight and compact enough to fit comfortably on a keychain, or as a bracelet or necklace.

Nicole Gregory | Contributor, Forbes Health

If you have health issues or have a loved one that may need immediate medical attention, consider an emergency response solution from Bay Alarm Medical. The In-Home Medical Alert System uses your existing landline and installs in seconds, and offers an extra-large help button and clear hands-free two-way audio. Its landline, cellular, and fall detection coverage are a bit more expensive than the competition, but the system delivered the fastest overall response times and the best portable help button range in our tests. That makes it our Editors' Choice for in-home medical alert systems.

John R. Delaney | Contributing Editor, PCMag

Bay Alarm Medical has the fastest average response time of any company we reviewed, at an average of 10 seconds, meaning that customers get the help they need sooner than with other companies. Bay Alarm Medical also scored highly in this category thanks to its generous 30-day free trial period, easy-to-navigate website with a live customer service chat feature, and its A+ rating from the Better Business Bureau.

Christopher Norman, GNP | Senior Care Expert Contributor, Caring.com

Overall, Bay Alarm Medical offers affordable and streamlined on-the-go and in-the-home medical alert systems and services that help seniors live more comfortably. With plenty of affordable add-on accessories and versatile on-the-go options ranging from the GPS help button to an SOS smartwatch — there’s a device that fits every unique need. As a family-owned business for decades, they’ve provided life-saving medical alert systems to over 100,000 customers and live by their code of ethics to provide transparency and protection for aging adults.

Amie Clark | Co-Founder & Senior Editor, TheSeniorList

Some medical alert smartwatches require a smartphone, but the Bay Alarm SOS Smartwatch is functional all on its own. It has two-way calling, so if you press the help button, you can talk directly to the dispatcher through the smartwatch (and you can also talk to your loved ones). It also features location tracking and a built-in step tracker. The battery life ranges from six to 18 hours, depending on usage, and the device is water resistant with a rating of IP67.

Kim Wong-Shing | Senior Associate Editor, CNET

Google Rating
4.8
Based on 11982 reviews
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I love the protocol whereby my family is called first rather than last company called 911 resulting in their breaking down my front door, not once but twice. This at a cost of 22hundred dollars in... repairs.read more
Ann Scala
Ann Scala
21:24 15 May 24
Great service, helpful team
Dean Miller
Dean Miller
21:08 15 May 24
Excellent service
Ruth Abbate
Ruth Abbate
19:58 15 May 24
Professional staff with great service.
Rosey Martin
Rosey Martin
18:03 15 May 24
I phoned in recently with a couple of issues surrounding my mother's account. The two representatives I spoke with - McKenna in Customer Service and Thomesha in Billing - had excellent people... skills. Both were extremely patient with my frustration and hung in there until the problems were resolved. These ladies know their stuff and deserve raises!read more
Ann Patridge
Ann Patridge
16:18 15 May 24
Bay Alarm Medical is fantastic. Response is immediate. Customer service is great. Completely happy
Clay Wilson
Clay Wilson
13:50 15 May 24
I had questions about charging my device. Your operator answerd all of them quickly. He was professional and easy to work with. It was a good experience.
Paula Roemele
Paula Roemele
13:28 15 May 24
Very kind and supportive. Rep noticed some information was missing so we got it all done.
Shirley Gonzales
Shirley Gonzales
21:46 14 May 24
Jessica was great! She was polite, considerate and professional. She handled my problem. Jessica is a great asset to Bay Alarme.
Lynda Magliochetti
Lynda Magliochetti
20:40 14 May 24
Supper support staff and quality product that has never failed to alert when activated!
Kathy Post
Kathy Post
18:23 14 May 24
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Google Rating
4.8
Based on 11982 reviews
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