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Jim T. Miller and the team at KFOR shows the entire suite of Bay Alarm Medical’s medical alert services and discusses the importance of why every senior should have one.

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Bay Alarm Medical saves the life of a customer that needs help breathing

Customer falls but only wants to contact a family member (instead of 911)

America's #1 Rated Medical Alert Provider

If you have health issues or have a loved one that may need immediate medical attention, consider an emergency response solution from Bay Alarm Medical. The In-Home Medical Alert System uses your existing landline and installs in seconds, and offers an extra-large help button and clear hands-free two-way audio. Its landline, cellular, and fall detection coverage are a bit more expensive than the competition, but the system delivered the fastest overall response times and the best portable help button range in our tests. That makes it our Editors' Choice for in-home medical alert systems.

John R. Delaney | Contributing Editor, PCMag

The Bay Alarm Medical On-The-Go GPS Help Button is small, simply designed and easy to use. Even better, the response times to my calls were so quick that it gave me a real sense of confidence in the system’s ability to provide emergency help rapidly and effectively when needed.

Nicole Gregory | Contributor, Forbes Health

Bay Alarm Medical has the fastest average response time of any company we reviewed, at an average of 10 seconds, meaning that customers get the help they need sooner than with other companies. Bay Alarm Medical also scored highly in this category thanks to its generous 30-day free trial period, easy-to-navigate website with a live customer service chat feature, and its A+ rating from the Better Business Bureau.

Christopher Norman, GNP | Senior Care Expert Contributor, Caring.com

Overall, Bay Alarm Medical offers affordable and streamlined on-the-go and in-the-home medical alert systems and services that help seniors live more comfortably. With plenty of affordable add-on accessories and versatile on-the-go options ranging from the GPS help button to an SOS smartwatch — there’s a device that fits every unique need. As a family-owned business for decades, they’ve provided life-saving medical alert systems to over 100,000 customers and live by their code of ethics to provide transparency and protection for aging adults.

Amie Clark | Co-Founder & Senior Editor, TheSeniorList

Some medical alert smartwatches require a smartphone, but the Bay Alarm SOS Smartwatch is functional all on its own. It has two-way calling, so if you press the help button, you can talk directly to the dispatcher through the smartwatch (and you can also talk to your loved ones). It also features location tracking and a built-in step tracker. The battery life ranges from six to 18 hours, depending on usage, and the device is water resistant with a rating of IP67.

Kim Wong-Shing | Senior Associate Editor, CNET

Google Rating
4.7
Based on 9464 reviews
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Very helpful and nice.
Trish Roath
Trish Roath
22:09 27 Mar 23
The person I spoke with was courteous, patient and very knowledgeable. In addition, due to not having a foreign accent, he was easily understood. I give him the highest rating possible. I'm quite... pleased that he was the person to take my call. Patience was important because I was frustrated when the call began. I wish I had asked his name so I could let you know who this was who did such an excellent job with me.read more
Duane Obermier
Duane Obermier
19:47 27 Mar 23
Very thorough. Advised me to fill out the vital form.
Marcee Abramson
Marcee Abramson
15:39 27 Mar 23
Very friendly and solved the issue almost immediately!
David Braden
David Braden
15:23 27 Mar 23
Didn’t need to wait long on the phone- operator was able to solve problem immediately
Jake Hirata
Jake Hirata
15:22 27 Mar 23
Great product great customer service
LeAnne Dahneke
LeAnne Dahneke
15:22 27 Mar 23
Very patient being a first time user and went over everything very thoroughly.
John Ross
John Ross
17:54 26 Mar 23
I needed help with billing information and was treated with kindness and respect. I appreciated their assistance very much.
Kimberly Holtz
Kimberly Holtz
03:18 25 Mar 23
Freddie was fantastic and very patient. He walked us through our issues and made sure everything was correct.
Ruth Johnston
Ruth Johnston
01:31 25 Mar 23
Customer service person was very patient and thorough. Easy to work with.
Jody Church
Jody Church
23:26 24 Mar 23
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Google Rating
4.7
Based on 9464 reviews
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