How does the medical alert system work?

When you press your help button, a signal is sent to our 24/7 monitoring center. A live emergency operator will speak to you through the two-way speaker in your device, assess your situation, and contact family, friends, or emergency services to get you help.

What does an alert system cost?

Bay Alarm Medical systems start at less than $1 a day ($27.95/month). There are no long-term contracts, and pricing varies depending on whether you choose an in-home, mobile, or smartwatch-based system.

Is this better than a cell phone?

Yes, because medical alert devices are designed specifically for emergencies. They are wearable, waterproof for the shower (where many falls occur), have a much longer battery life than cell phones, and provide one-touch access to dedicated emergency dispatchers who already have your medical history and location.

Who do you contact in an emergency?

Our trained dispatchers follow a personalized protocol you set up. This can include calling local 911 services first, or calling family members, friends, or neighbors in the specific order you prefer.

How do I change my contact list?

You can easily update your emergency contact list at any time through our online subscriber portal or by calling our customer service team. We recommend reviewing your list at least once a year.

What if I can't talk?

If you press your button and are unable to speak, our operators will treat the call as a high-priority emergency. We will automatically dispatch emergency services to your location and notify your emergency contacts immediately.

How long does the battery last?

Our in-home help buttons have a battery life of up to 5 years and never need charging. Our mobile GPS devices and smartwatches typically require a charge every 1 to 3 days depending on the model and usage.

Will it affect a pacemaker?

Our medical alert systems are designed to be safe for use with pacemakers. However, we always recommend consulting with your physician and the manufacturer of your pacemaker to ensure there is no interference with specific magnetic or radio frequencies.

Does Bay Alarm Medical offer automatic fall detection?

Yes, automatic fall detection is available as an optional add-on. It uses sensors to detect a sudden downward movement followed by a lack of motion, triggering a call for help automatically even if you cannot press the button.

Do I need a landline for a medical alert system?

No. While we offer landline-compatible systems, we also provide 4G LTE cellular systems that work independently. You do not need to have a personal cell phone or a home phone line to use our cellular medical alert systems.

SOS Smartwatch

The Alternative to Traditional Medical Alerts Systems

No smartphone required. Available with Automatic Fall Detection.

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Who is SOS Smartwatch for?

Older adults on the go

Stay active with 24/7 emergency support right on your wrist.

Families and caregivers

Feel more at ease when a loved one is out and about.

Independent older adults

Keep your routine with help close at hand, wherever the day takes you.

1. Push the SOS Button

Push the dedicated SOS button and hold for 5 seconds. Remain calm. Help is on the way.

2. We Answer

Our operators will initiate two-way communication, track your location, and send help if needed.

3. We Respond

We'll contact friends, family, neighbors, and if necessary, send local 911 emergency services.

SOS Smartwatch Features

Stay safe, stay active, stay connected.

SOS Smartwatch Features

Stay safe, stay active, stay connected.

Connection Signal

Easily see your SOS Smartwatch's connection signal under twelve o'clock.

Easy to Use

No bloatware or useless apps. Designed to get you help at a moment's notice.

Dedicated SOS Button

A bright red physical SOS button placed on the side of the watch. No swiping or or waking up the device during an emergency.

Optimized for Daily Use

Get weather updates and track steps.

Stay Active & Proactive

Designed to be used while you're out and about.

Connection Signal

Easily see your SOS Smartwatch's connection signal under twelve o'clock.

Easy to Use

No bloatware or useless apps. Designed to get you help at a moment's notice.

Dedicated SOS Button

A bright red physical SOS button placed on the side of the watch. No swiping or or waking up the device during an emergency.

Optimized for Daily Use

Get weather updates and track steps.

Stay Active & Proactive

Designed to be used while you're out and about.

Life Safety Focused Smartwatch

You won’t find unnecessary games and apps on the SOS Smartwatch. Only the features you NEED to provide the best protection, battery life, and pricing to keep your loved ones safe.

No Smartphone Required!

Unlike most “smart” wearables, Bay Alarm Medical’s SOS Smartwatch doesn’t need to be paired to a smartphone. No installation or setup procedures required.

SOS Emergency Button

Need help? Hit the dedicated SOS button and our dispatchers will come over the internal two-way speaker to check your status and get you taken care of.

Easy Charging

Simply place your smartwatch on its charging station before going to bed and it’ll be ready to go the next day.

Auto Fall Detection (Optional)

Automatically detects a fall and connects with our 24/7 monitoring station without needing to push a button.

Available with
Auto Fall Detection

Bay Alarm Medical is proud to announce that our SOS Smartwatch– already an industry-leading medical alert watch– now offers optional fall detection powered by AI.

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Powered by
4G LTE

SOS Smartwatch comes with 4G LTE connectivity included in your medical alert package. That means no separate cellular plan, no added carrier payment, and no need to manage another provider.

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Not sure how strong the cellular coverage is in your area?
Give us a call and we’ll be happy to assist.

SOS Smartwatch Specifications

Stay safe, stay active, stay connected.

SOS Smartwatch Specifications

Stay safe, stay active, stay connected.

Screen Size

1.25 in

Wristband Length

5.25-7.25 in (10 in w/ extension)

Wristband Width

1.25 in

Case Height

1.75 in

Lug to lug

2.00 in

Water Resistance

IP67

Battery

Up to 6-18 Hours

Weight

2 oz

Caregiver Tracking

Pinpoint-Accurate Device Location Tracking

Check in on mom’s current location in real-time, access her location history, and get notified if battery levels are low.

Caregiver Tracking is featured within the Bay Alarm Medical App and included with all SOS Mobile Packages.

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Elegance & Style

High Grade Materials. All Day Comfort.

The Bay Alarm Medical SOS Smartwatch was designed for users that appreciate both form and function. If you’re accustomed to wearing a timepiece around your wrist, you’ll feel right at home with our watch.

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Frequently Asked Questions

Do I need a smartphone to use the watch?

No! The SOS Smartwatch does not need a smartphone for it to work. It is a standalone medical alert system that includes a built-in cellular connection to communicate with our emergency monitoring center. That watch starts working the moment it’s powered on.

Does it have automatic fall detection?

The SOS Smartwatch now has automatic fall detection as an optional add-on. Our automatic fall detection technology is AI-enabled, which enables the technology to continuously learn movements and triggers to continuously improve accuracy and reduce false alarms.

Can I cancel a fall alert if it happens accidentally?

Yes. When the device detects a fall, it will ask “Fall Detected. Did you fall?” In case of an accidental alarm, just click “cancel.”

What is the battery life & how long to charge?

The SOS Smartwatch has a battery life of up to 6-18 hours depending on settings and connectivity. Battery life depends on various usage factors including display brightness, network connection, and cellular signal strength.

The watch will take approximately 2-3 hours to fully charge. We recommend placing the watch on the charging cradle each night.

What if the wearer forgets to charge the watch?

If the SOS Smartwatch battery level falls too low, the watch will speak out a “Low battery, charge me” warning.

Does it have GPS tracking?

Yes. The SOS Smartwatch is equipped with GPS. In the event the SOS button is pushed, our 24/7 monitoring station will immediately receive the location data of the device. As of right now, tracking can only be done by our monitoring center. We are working on an app that will allow loved ones and caregivers to also track the location of the watch.

Can I talk into the watch?

Yes. The SOS watch has both a built-in speaker and a built-in microphone so the user can have 2-way communication with a trained 24/7 dispatcher.

Does it have a caregiver app?

Yes! The allow features caregiver tracking, which allows the caregiver to see the wearer’s location at any time. It also lets you check the watch’s battery life and ring it in case it gets misplaced. You can even view the watch’s Step Counter app to track the wear’s activity. Read more here.