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Listen to Real Calls

Experience actual emergency calls from real Bay Alarm Medical customers

Customer is in physical pain and needs immediate emergency help

Bay Alarm Medical saves the life of a customer that needs help breathing

Customer falls but only wants to contact a family member (instead of 911)

America's #1 Rated Medical Alert Provider

If you have health issues or have a loved one that may need immediate medical attention, consider an emergency response solution from Bay Alarm Medical. The In-Home Medical Alert System uses your existing landline and installs in seconds, and offers an extra-large help button and clear hands-free two-way audio. Its landline, cellular, and fall detection coverage are a bit more expensive than the competition, but the system delivered the fastest overall response times and the best portable help button range in our tests. That makes it our Editors' Choice for in-home medical alert systems.

John R. Delaney | Contributing Editor, PCMag

The Bay Alarm Medical On-The-Go GPS Help Button is small, simply designed and easy to use. Even better, the response times to my calls were so quick that it gave me a real sense of confidence in the system’s ability to provide emergency help rapidly and effectively when needed.

Nicole Gregory | Contributor, Forbes Health

Bay Alarm Medical has the fastest average response time of any company we reviewed, at an average of 10 seconds, meaning that customers get the help they need sooner than with other companies. Bay Alarm Medical also scored highly in this category thanks to its generous 30-day free trial period, easy-to-navigate website with a live customer service chat feature, and its A+ rating from the Better Business Bureau.

Christopher Norman, GNP | Senior Care Expert Contributor, Caring.com

Overall, Bay Alarm Medical offers affordable and streamlined on-the-go and in-the-home medical alert systems and services that help seniors live more comfortably. With plenty of affordable add-on accessories and versatile on-the-go options ranging from the GPS help button to an SOS smartwatch — there’s a device that fits every unique need. As a family-owned business for decades, they’ve provided life-saving medical alert systems to over 100,000 customers and live by their code of ethics to provide transparency and protection for aging adults.

Amie Clark | Co-Founder & Senior Editor, TheSeniorList

Some medical alert smartwatches require a smartphone, but the Bay Alarm SOS Smartwatch is functional all on its own. It has two-way calling, so if you press the help button, you can talk directly to the dispatcher through the smartwatch (and you can also talk to your loved ones). It also features location tracking and a built-in step tracker. The battery life ranges from six to 18 hours, depending on usage, and the device is water resistant with a rating of IP67.

Kim Wong-Shing | Senior Associate Editor, CNET

Google Rating
4.8
Based on 10904 reviews
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My experience with Bay has been fantastic, they answer the phone and are there to help!
Easy Going
Easy Going
20:23 03 Oct 23
This company was the best price wise and help wise. They were quick to respond and helped MANY times to reassure my Daddy that help was on the way. Would recommend them highly!! Thank you for Bay... Alarm for two years of assistance.read more
Sharon Wall
Sharon Wall
19:55 03 Oct 23
Very pleased with the customer service they provide!
Ami Schenck
Ami Schenck
18:26 03 Oct 23
Excellent customer service. Informative and helpful, and quick to respond to our concerns and needs.
Lori Walton
Lori Walton
14:27 03 Oct 23
All hooked up and good to go. Hopefully, we’ll never have to use it.
Joe Sheehan
Joe Sheehan
21:35 02 Oct 23
Pleasant, knowledgeable and helpful associate
Lisa Gomez
Lisa Gomez
20:28 02 Oct 23
It was a “chat” and it was great.
Jane Page
Jane Page
18:34 02 Oct 23
Friendly and helpful customer service.
Annette Harris
Annette Harris
18:27 02 Oct 23
Always friendly and professional. They take time to answer my questions thoroughly. We never feel pressured. Response times are excellent
Diane Shell
Diane Shell
16:38 02 Oct 23
customer representative was knowledgeable, courteous and helpful.
Michael Zeitlin
Michael Zeitlin
16:02 02 Oct 23
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See How It Works

Jim T. Miller and the team at KFOR shows the entire suite of Bay Alarm Medical’s medical alert services and discusses the importance of why every senior should have one.

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Google Rating
4.8
Based on 10904 reviews
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