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America's #1 Rated
Medical Alert Systems

Made in Monitored in the USA

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Mar 28, 2023 6:59 am

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Customer is in physical pain and needs immediate emergency help

Bay Alarm Medical saves the life of a customer that needs help breathing

Customer falls but only wants to contact a family member (instead of 911)

America's #1 Rated Medical Alert Provider

If you have health issues or have a loved one that may need immediate medical attention, consider an emergency response solution from Bay Alarm Medical. The In-Home Medical Alert System uses your existing landline and installs in seconds, and offers an extra-large help button and clear hands-free two-way audio. Its landline, cellular, and fall detection coverage are a bit more expensive than the competition, but the system delivered the fastest overall response times and the best portable help button range in our tests. That makes it our Editors' Choice for in-home medical alert systems.

John R. Delaney | Contributing Editor, PCMag

The Bay Alarm Medical On-The-Go GPS Help Button is small, simply designed and easy to use. Even better, the response times to my calls were so quick that it gave me a real sense of confidence in the system’s ability to provide emergency help rapidly and effectively when needed.

Nicole Gregory | Contributor, Forbes Health

Bay Alarm Medical has the fastest average response time of any company we reviewed, at an average of 10 seconds, meaning that customers get the help they need sooner than with other companies. Bay Alarm Medical also scored highly in this category thanks to its generous 30-day free trial period, easy-to-navigate website with a live customer service chat feature, and its A+ rating from the Better Business Bureau.

Christopher Norman, GNP | Senior Care Expert Contributor, Caring.com

Overall, Bay Alarm Medical offers affordable and streamlined on-the-go and in-the-home medical alert systems and services that help seniors live more comfortably. With plenty of affordable add-on accessories and versatile on-the-go options ranging from the GPS help button to an SOS smartwatch — there’s a device that fits every unique need. As a family-owned business for decades, they’ve provided life-saving medical alert systems to over 100,000 customers and live by their code of ethics to provide transparency and protection for aging adults.

Amie Clark | Co-Founder & Senior Editor, TheSeniorList

Some medical alert smartwatches require a smartphone, but the Bay Alarm SOS Smartwatch is functional all on its own. It has two-way calling, so if you press the help button, you can talk directly to the dispatcher through the smartwatch (and you can also talk to your loved ones). It also features location tracking and a built-in step tracker. The battery life ranges from six to 18 hours, depending on usage, and the device is water resistant with a rating of IP67.

Kim Wong-Shing | Senior Associate Editor, CNET

Google Rating
4.7
Based on 9452 reviews
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I needed help with billing information and was treated with kindness and respect. I appreciated their assistance very much.
Kimberly Holtz
Kimberly Holtz
03:18 25 Mar 23
Freddie was fantastic and very patient. He walked us through our issues and made sure everything was correct.
Ruth Johnston
Ruth Johnston
01:31 25 Mar 23
Customer service person was very patient and thorough. Easy to work with.
Jody Church
Jody Church
23:26 24 Mar 23
Excellent service on the phone. Answered all my questions. Thank you
Dennis Warner
Dennis Warner
23:07 24 Mar 23
Wonderful and very helpful company. I highly recommend them. Prompt-friendly-great customer service!
cheryl knapp
cheryl knapp
21:55 24 Mar 23
Jennifer was amazing! She explained why she had to put me on hold while she solved my issue. She got back to me quickly. she was caring when I spoke about my mom. I felt like a friend was helping me... with a problem instead of a stranger on the other end of the phone. All in all a surprisingly pleasant experience.read more
Beverly Wildasin
Beverly Wildasin
20:44 24 Mar 23
Customer service with Bay Alarm Medical has been great. In particular Freddy has been very helpful in getting my dad into the best system for his needs. Thanks BAM.
Mike Huddleston
Mike Huddleston
19:29 24 Mar 23
Customer service and the business office were extremely helpful and easy to work with. They were patient and detailed as we troubleshooted a recent problem. All worked out well.
Hilary Clark
Hilary Clark
19:04 24 Mar 23
Good business
Janet Mattioli
Janet Mattioli
15:23 24 Mar 23
Aurora was great, explaining things and patiently listening to me, and taking the time, instead of wanting off the phone to move to the next call. At my age, I always appreciate that, and thank her... for her help.read more
L. M. Reynolds
L. M. Reynolds
15:19 24 Mar 23
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Google Rating
4.7
Based on 9450 reviews
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