For each pair of socks we give away, we'll donate an additional pair to the Socks in the City Program at the St. Anthony's Foundation. Stay warm this winter season with Bay Alarm Medical, Bombas, and the St. Anthony's Foundation!
We're not cheap... we're simply less expensive. Learn more about our medical alert pricing.
Bay Alarm Medical payment plans are month-to-month, every three months or every 6 months. We make it simple to start — and stop — your service at any time.
Every customer is different and each person has their own individual needs. We have customers that have been with us for several years so these customers take advantage of the lower semi-annual price. Other customers might only need the system for a couple of months so it's in their best interest to go with the monthly plan and have the flexibility to cancel at anytime. Finally, some of our clients aren't sure whether they will need the system for the long haul and decide to get the best of both worlds. They opt for the quarterly option because it's the best balance between price and flexibility.
Yes. We provide a 14-day trial period from the date the system arrives at your doorstep.
Yes, we offer discounts on up-front quarterly and semi-annual commitments.
Yes. Give us a call and tell us which plan you’d like to move to. With that being said, our monthly rate is still much more inexpensive than that of our competitors.
Simply give us a call to let us know you're canceling. Ship the equipment back to our corporate headquarters: 2600 Stanwell Dr, Suite 103, Concord, CA 94520. We recommend getting a tracking number when shipping the package back to us. Once we receive the equipment back, your account will be canceled and no further charges will be billed to your credit card.
A full refund will be issued if the equipment is returned by the end of the 14-day trial period. While we don't have any cancellation fees, please note that there are no refunds or prorations for unused months. If you are unsure about how long you or your loved will need our service, we highly recommend that you choose either the Monthly or Quarterly plan.