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At Bay Alarm Medical, customer service and reputation are of the utmost importance. People want to buy a medical alert system for peace of mind and our customers want to know that the company behind the product is rock-solid. Anyone can post a few good testimonials to their website but only unfiltered reviews from independent research agencies tell the real story.
Bay Alarm Medical is the ideal medical monitoring system because of the balance it strikes between good features and good value. It has everything you need to care for a loved one but doesn't include unnecessary extras.
The company has invested in the things that really count – easy installation, great equipment, fair payment terms and excellent customer care in practically any language at any time of the day or night.
Don't let the name fool you. Bay Alarm Medical offers great service even if you do not live anywhere near a bay. This first-rate medical alert system wins our TopTenREVIEWS Gold Award based on its overall value, ideal combination of features and great customer service.
Bay Alarm Medical can provide assistance to your loved one 24 hours a day, 365 days a year at the touch of one button. That's what all of the medical alert systems in our lineup do, but this company stands out by putting the customer first in so many ways – including no-hassle pricing, the best combination of hardware and fast, courteous service in 170 languages.
Bay Alarm Medical enjoys a strong reputation as a leader in protecting family, health, and independence. They've been in business over 60 years and have garnered industry-wide and customer praise for their medical alert systems.
We recently obtained their medical alert system device and put it to the test.
In short, Bay Alarm Medical's product was far and away the best system we tested. You press "help" and that's what you get immediately. The combination of ease-of-use, quality build, operator response time, and price make it our #1 choice.
When I was researching different companies for the life alert alarm system, Bay Alarm was the most informative and helpful. They answered all of my many questions and were very patient. My mom appears to be less stressed and more relaxed since she started wearing her bracelet.
Upon installing and setting up, the operator was very helpful and patient as I ran through the process and had my mom talk, etc. The lock box was easy to set up and hang and it was included with the purchase. Thank you Bay Alarm Medical.
I did a great deal of research on medical alert systems before I decided on Bay Alarm Medical for my 93 year old father.
The terms were easy, the unit arrived quickly from CA to VA, and it was easy to install. My father was pleased with the system and it gave him (as well as his children) great peace of mind.
When Daddy passed away in March, return of the system to Bay Alarm was easy, and their customer service was both compassionate and efficient. There were no hidden fees, no surprises whatsoever.
Thank you for helping keep my father safe and secure. I would not hesitate to recommend Bay Alarm Medical!
This is not a fun or sexy gadget, but it is a very valuable one. I had no problems setting the system up, and the paperwork (contact form, contract, cancellation form) was all emailed in advance so I could have had it ready even before the system arrived.
It is a good system – well-made and well-supported. As my mom pointed out, it cannot cover every contingency, but nothing ever can.
Bay Alarm posts all of its pricing upfront, unlike Life Alert which requires you to call or send for a brochure. That type of transparency is always welcome in making a consumer decision. Bay Alarm also said it didn’t do much advertising to keep its costs down.
Bay Alarm won me over for several other reasons. The website featured videos on how to install the device and use it, a help to both myself and my father in understanding the product. It offered $1 off its monthly fee for AARP or AAA members, with options to pay monthly, quarterly or annually as well as discounts with the latter two. The device could also be worn around the neck or, as my father preferred, on the wrist.
And probably most importantly, the third time I called the company (after I had signed my father up) the operator knew who my Dad was before I told them, because his phone number had already identified him. I consider that good customer service, something that could prove lifesaving considering the product.
MySeniorSource has voted Bay Alarm Medical to be the overall Best Pick out of all Medical Alert Devices we've reviewed.
You get a quality product at a lower price than any comparable competitor. You'll also find that unlike many of their competitors, Bay Alarm offers Monitored Fire, Smoke and Co2 detection. This is a very important feature to many customers and family members that want to make sure their loved one is safe at all times.
Overall, you can't go wrong with a device such as this. We give it a 100% thumbs up!
Bay Alarm Medical is a business that provides medical alert systems nationwide. Their head company is Bay Alarm, which is an established name in the home security systems field. Bay Alarm features top quality systems which are very easy to set up as well as easy to use. Even among the technically-challenged, consumers do not have any difficulty configuring Bay Alarm systems on their own.
The company's friendly service appeals to clients. Apart from standard medical alarm solutions, they have an upgraded service which will connect with the residence's carbon monoxide and fire sensors. Obtaining the Bay Alarm medical system needs no set-up costs or long term agreements. Bay Alarm has one of the most sensible rates in relation to personal emergency response systems like these.
The Bay Alarm Medical alert system combines the best aspects of simple, efficient monitoring with impressive performance and support.
The Bay Alarm system's pendant or wristband monitors are both conveniently small and have an operating range of 1000 feet. The units can even be worn outdoors as long as the wearer remains within the operating range of the system. Customer service has the capability to respond effectively in an incredible 170 different languages.
Installation is a breeze and a "no technician needed" is part of the sales message for this company. Plug the unobtrusive monitor into a phone line and electrical outlet is as hard as gets to get this reliable system in place.
Bay Alarm Medical stood out for a) how concise their marketing materials were and b) how they were readily available to answer questions, whether by phone, email, or online. In fact, on my first visit to their site, there was an actual person (his name was Alan) available to chat and to answer my questions about the medical alarm system industry.
This was absolutely refreshing because I had come across some extremely outdated and unprofessional sites where there were limited to no disclosure of service level and accountability. Frankly, if I had to feel "shady" from a site that was suppose to disclose how their services and products would help keep my loved ones safe then "no, thanks".
Bay Alarm Medical was definitely different. Important to me, Bay Alarm Medical was one of two (and the best, I think) when it came to multilingual medical alarm systems. So if you are looking for a Vietnamese medical alarm system or medical alarm systems with Chinese or Japanese on-call responders, for example, then Bay Alarm Medical is a good place to look deeper. They have over 60 language-support options - free of charge to your particular coverage.
Bay Alarm provides reliable monitoring with reliable equipment at a really decent price. They're not the fanciest in the business, and they're not chasing the latest technology, but they're putting their money into hiring great people to do their customer service and emergency monitoring, and they're making it easy for the customers who choose to do business with them.
Bay Alarm Medical is the medical alert systems arm of Bay Alarm, a company that is well established in the field of security monitoring systems. Bay Alarm stays true to its stated mission of offering protection to important areas in a person's life like health and independence. They have successfully put together a user-friendly system that customers like and trust and the staff at the company are helpful and professional in their approach. The basic system consists of a base unit, a pendant that can be worn as a bracelet or necklace, and access to a 24/7 monitoring center for emergency help.
The best part about Bay Alarm Medical is that they’re less expensive than many of their competitors. A month's service can go as low as $21.95 per month for customers who pre-pay for the year.
Now there are lots of medical alert companies, they've been around for a while. They've all been very different, provided different quirks and gimmicks, and kinds of other stuff.
It seems like in recent years, some of the alarm companies, the folks that have been doing house alarms for years, thought that they should also be doing medical alerts. Lots of different ones have tried their hand at it, but Bay Alarm Medical sort of stood out to me.
Because I wrote a blog for Heritage Hall, I did some research on what was the best medical alert company. Yours came out tops on so many different rankings.
Thank you for the opportunity to tell why Advanced Wellness GCM recommends Bay Alarm Medical to my Clients.
It is important for seniors to have safety and peace of mind. I had a couple of seniors that fell and laid there for hours before a neighbor or a family member discovered that the senior needed help. Seniors want to stay in their own homes as long as possible and as a Geriatric Care Manager, I want to make that happen.
Bay Alarm Medical is my first line of safety to keep the senior at home. Bay Alarm Medical offers customer service when many companies are going the other direction. You can call David Meistrell and he will assist the client as if it was his own Grandmother or Grandfather. I routinely receive comments on Bay Alarm Medical from all of my families on how effective and efficient they are.
Thank you for your partnership with Advanced Wellness Geriatric Care Management and all of the seniors you have assisted.
Help at Home Senior Care has referred many of our customers to Bay Alarm Medical because we know that they will receive quality service at a fair price that will help them remain safe in their home. Our local Bay Alarm Medical representative is caring and dependable and we feel secure that she will treat our clients with the same dignity and respect that we feel is imperative to customer satisfaction.
I called Life Alert first. Phone rep was too aggressive with trying to upsell their services. I had a nice chat with Alan at Bay Alarm Medical and he answered all our questions with no pressure. I greatly appreciate this.Cindy Dunigan
I wanted to let you know that my mother has your medical alert system. On May 31st, she was having a heart attack and pressed her medic alert button. A calm woman acknowledged her by name and asked if she needed help. Because of the medic alert button, she is alive today. It was life or death with only a 90 minute window to save her. She had 2 stints put in her heart and is recovering at home.
I just wanted to personally thank you for a wonderful service that worked perfectly.Jeanne Fitzgerald
Just wanted to say "Thank You" again for helping me choose the Bay Alarm Medical Alert Service. It was nice to talk to you on the phone and get practical information about the service & re-assurance. Thank you for walking me through the steps especially the paper work.
I like the system a lot and feel safer having it here in my home. I enjoyed your sense of humor!
God bless you now and always,Dorothy Frincke
Our daughter recommended Bay Alarm Medical to us. We met with the Sales Rep. Stacey Dalton. She was very knowledgeable about the service and spent time with us to make sure we understood the working of the systems. Oct 12 we had a storm that took down our power. Within a short time Bay Alarm Medical response team was calling us to make sure we were O.K. So glad to know how well the systems works. I have referred friends as I'm so pleased with the company.Roxy Pullam
After researching all the Medical Alert companies, I found Bay Alarm Medical had the right stuff for my parents. No confusing contracts, family owned, longevity, and already well know for their alarms systems. Customer service is excellent. Stacey Dalton is tops! I've referred several friends and family members who are also very happy. Thanks so much for the peace of mind your systems affords me and my family.Pat Frywald
One of the things I really liked was the setup of our system. Stacey came in and tested it all throughout our house, including the utility room and outside. Additionally, we don't have to be home at the same time every month for the test, they do there test behind the scenes. Lastly, the price is very reasonable.George Costanich
Before Bay Alarm Medical, I would not have considered using a Medical Alert System, but now I would not go with out it. I like the reassurance I feel when I am at home, knowing help is always available if needed.Marge Coughanour
My mom was very happy with the quick service in getting the device delivered. We had to delay activation for couple of weeks and someone contacted us to see if there was a problem since they had not seen any signals yet. She had my sister call to get it installed and tested. Everyone was very helpful and took very few minutes to activate the service. She is 85 years old and feels secure knowing she has the service just in case something should happen since she does live alone. Her neighbors have a similar service they are paying much more and not as good of service.Anna Price
I've always worried about my 87-year-old mother because she lives at home alone. She was using another alert service that required a family member be contacted to permit paramedics into her home. I found this inconvenient because my siblings and I live hours away. With Bay Alarm Medical I can be assured that an ambulance will be automatically be dispatched if needed and my mother will be provided with the proper care. It was so easy to sign up; the staff was very polite, informative, and helpful.Patti Calahane
I am very pleased to say how easy it was to get the Bay Medical for my home. It was a very simple set up and the instructions are easy to follow. I am on a fixed income, as most others that need this service, and I am saving much more than I was paying with my other service. I also like that there is no contract term to fulfill. I highly recommend this service to everyone that is home alone.Ruth Cockrill
Bay Alarm Medical exceeded my expectations. Lately, it seems I have a habit of falling. My wife wanted to make sure that when she's away, I would be looked after. This has helped us feel we have a back up we can always depend on. My friends are all in their 80s and with Bay Alarm Medical, we no longer need to be afraid of being alone.Robert Teichera
My sister and I feel so much better knowing my Mom has the service just in case she does fall or worse. She lives by herself and is 86 and wants to remain independent so this helps her do so. We just found out lately she has been having dizzy spells but know with the service we do not have to worry as much since she can simply hit the button to get helpAnna Price