Alan Wu

Alan's Role at Bay Alarm Medical

As CMO, I am deeply involved in the design of all of our products – SOS Home, SOS Micro, SOS All-in-One and SOS Smartwatch – from the hardware we use, to the features we offer and prices we charge.

Here’s a secret: medical alert companies are primarily service providers; none of us manufacture our medical devices; we all source them from third-party manufacturers. To make sure we offer the best products, I stay current with all products from the hardware manufactures, assessing their features, testing them, and evaluating compatibility with our monitoring centers. That means I’m familiar with just about every medical alert device you can buy from anyone.  I evaluate and conduct my own hands-on tests of these devices to make sure what we offer is truly the best product on the market.

Working with our customer support team, I understand the questions and problems seniors may have, from weak cell signal in rural areas, to memory issues that can cause wandering. I work to find solutions to these and find ways our technology can make lives better and longer.

I work with our emergency monitoring centers to understand the types of emergency calls we get and how well we handled them.

I also talk with our customers, with their families and with their caregivers to understand the challenges seniors face in their daily lives.  I want to understand the issues they face and find ways that technology can help people age in place with dignity.

How has a Medical Alert System Helped You?

My grandfather moved in with my parents and occupied a downstairs in-law around the time he turned 80. He took a fall one morning while in the bathroom and couldn’t help himself up. Luckily, my father was home on his day-off and heard my grandfather yell for help. Everything turned out okay as he only remained on the floor for a few minutes. However, that experience was enough for our family to set him up with a medical alert system.

He passed away in 2010. Fortunately, he never took another fall and never had to push the button but we were glad that if anything were to have happened, help would have been a simple push-button away.

Alan's Advice For Customers

Customers often come to us after an unforseen medical event. It’s usually an accidental fall, heart condition, or stroke. Whatever the case may be, the process of shopping for a medical alert system is never “fun” and is usually accompanied by fear or stress of making sure help is available should an incident happen again.

As a customer, you deserve a pleasant shopping experience that delivers dependable, budget-friendly peace of mind for you and your family. No pushy sales tactics, no bothersome follow-ups, and no upselling—just straightforward care.