How does the medical alert system work?

When you press your help button, a signal is sent to our 24/7 monitoring center. A live emergency operator will speak to you through the two-way speaker in your device, assess your situation, and contact family, friends, or emergency services to get you help.

What does an alert system cost?

Bay Alarm Medical systems start at less than $1 a day ($19.95/month). There are no long-term contracts, and pricing varies depending on whether you choose an in-home, mobile, or smartwatch-based system.

Is this better than a cell phone?

Yes, because medical alert devices are designed specifically for emergencies. They are wearable, waterproof for the shower (where many falls occur), have a much longer battery life than cell phones, and provide one-touch access to dedicated emergency dispatchers who already have your medical history and location.

Who do you contact in an emergency?

Our trained dispatchers follow a personalized protocol you set up. This can include calling local 911 services first, or calling family members, friends, or neighbors in the specific order you prefer.

How do I change my contact list?

You can easily update your emergency contact list at any time through our online subscriber portal or by calling our customer service team. We recommend reviewing your list at least once a year.

What if I can't talk?

If you press your button and are unable to speak, our operators will treat the call as a high-priority emergency. We will automatically dispatch emergency services to your location and notify your emergency contacts immediately.

How long does the battery last?

Our in-home help buttons have a battery life of up to 5 years and never need charging. Our mobile GPS devices and smartwatches typically require a charge every 1 to 3 days depending on the model and usage.

Will it affect a pacemaker?

Our medical alert systems are designed to be safe for use with pacemakers. However, we always recommend consulting with your physician and the manufacturer of your pacemaker to ensure there is no interference with specific magnetic or radio frequencies.

Does Bay Alarm Medical offer automatic fall detection?

Yes, automatic fall detection is available as an optional add-on. It uses sensors to detect a sudden downward movement followed by a lack of motion, triggering a call for help automatically even if you cannot press the button.

Do I need a landline for a medical alert system?

No. While we offer landline-compatible systems, we also provide 4G LTE cellular systems that work independently. You do not need to have a personal cell phone or a home phone line to use our cellular medical alert systems.

Personal Emergency Response System

Frequently Asked Questions

What are the requirements for the program?

After 60 days following your friend’s account activation, both you and your friend will receive a free month of service. You must be an active customer to receive your referral incentives. Your friend must mention your full name at the time of order.

How will I receive referral payouts?

We will process a credit for a free month of service to you and your friend. In order to receive your credit, please make sure they mention your full name at the time of order.

Is there a referral limit?

Refer as many friends as you’d like and receive a free month for each friend that signs up with a new subscription plan. i.e. 12 friends that sign up and stay for at least 60 days = 12 months free!

Do you offer Company & Organization Referral Benefits?

We currently offer Monthly, Quarterly, and Annual payment options. Meaning, your card will be automatically charged every month, every three months, or once every year depending what you choose. Payments can be set up using a credit card or debit card (Visa, MasterCard, or Discover). We do not accept American Express cards.

Refer a Friend and Both of You Get Rewarded

How Our Refer-A-Friend Program Works

1. Tell Your Friends

2. We'll Connect

3. Get Rewarded

Invite your Friends so you both can Earn Rewards

Frequently Asked Questions

What are the requirements for the program?

How will I receive referral payouts?

Is there a referral limit?

Do you offer Company & Organization Referral Benefits?

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