When you buy a product or a service, you want to know that what you are purchasing is reliable and safe. If possible, you want to know that your money is going to a company that pays its employees a fair wage and that your purchase will help that company succeed. While there are so many shopping options available to us thanks to the internet, there is still so much to be said about shopping at small businesses that are locally owned. You know where your money is going, and you have a hand in directly supporting those in your community.
Here at Bay Alarm Medical, we’re a mix of the best of all worlds. We can serve thousands of seniors and their family members all over the world thanks to our online presence. But we started long before the internet expanded our reach. In fact, our parent company, Bay Alarm, has been family-owned since 1946. Bay Alarm Medical has been family-owned since it was founded in 2008.
Needless to say, we are proud of our family-owned roots and understand how our attention to relationships has helped us confidently expand our services around the globe. Here, we treat everyone as family.
Benefits of Family Ownership
Thanks to our founders, Marj and Everett Westphal, Bay Alarm has always been committed to nurturing relationships that matter, including the relationships with our clients, our partners, and our team. This dedication to relationships gives those who work with Bay Alarm and its subsidiaries, like Bay Alarm Medical, the reassurance that people come first.
This environment allows our team to be more creative, leading to more flexibility for innovation. When a member of our team has an idea or a solution to a problem, we follow through. The team brainstorms, finding new ways to tackle common issues or concerns that haven’t come up yet. We’re able to encourage one another and build off of the original idea, creating a finished product or approach that will benefit our clients in the future.
Another benefit of family ownership? That “everyone is family” feeling. We aim to treat our co-workers with respect and kindness, knowing that everyone matters. This feeling is easily carried beyond the office, extending to our clients and partners. Relationships matter, and long-lasting relationships that carry on for years and decades is the ultimate goal.
Finally, being family-owned means we are crystal clear on our ethical expectations and practices. The Westphals built this company on hard work, honesty, and exceptional service. We know that people come first, which means there are no “gray areas” of questionable actions or practices.
Benefits Passed to Our Clients
We love working at a family-owned company, but that doesn’t mean that our clients don’t receive the benefits of choosing to use our services and products! Here are just a few ways our commitment to long-lasting relationships benefits our clients and partners:
- When you read something on our website or hear it from one of our representatives, you can believe it. Honesty is the best policy, and we are dedicated to it.
- We are here for you. Have another question about your device? Call us. Still can’t quite figure out a feature? Call us again. We will never rush you off the phone or give you an incomplete answer. We’re here, working for you. We want you to feel comfortable with us and know that we’re here to help, no matter how many times you call.
- We want to make things right. Having trouble with a device or service? Let us help. Remember, it’s relationships and people first here. We want you to have a good experience, and if there are troubles or concerns, we want to fix them for you.
There’s been a lot of buzz recently about private equity ownership, especially in the healthcare space. It’s alarming what can happen when a private equity firm purchases a hospital or a healthcare agency, as they come in with profits at the center of all decisions and often have no clinical or healthcare experience.
Recent research has found that private equity ownership in a healthcare setting can lead to increased falls and infections, poor patient outcomes, and more post-procedure adverse events. In addition, staff are often cut, which leads to tired, stressed-out workers who are bound to make more mistakes. Putting profits over people might look good on paper to private equity firms with no tether to a clinical environment, but it never works for the staff, the patients, or the greater community.
Bay Alarm Medical is family-owned, and proud of it. Other medical alert device companies are owned by private equity firms without a strong tie to the people their devices are designed to serve. This disconnect from their clients, along with a profit-first mentality, can result in lackluster customer service, decreased transparency, and less innovation.
Here, everyone is family, and you’ll feel it as soon as you reach out on the phone or online. Give us a call soon – we’d love to tell you more about our services to see if they match your needs.
