Award-Winning Medical Alert Systems

How do your Medical Alert Systems Work?

You can expect help from us 24/7 every day of the year. In an emergency, just press your help button. This will initiate a call to our USA-based call center. A trained emergency operator will speak to you through the two-way speaker in your device, assess your situation, and make the appropriate calls to get you help. By default we have your nearest 911 services ready to call first, but you can change this so we contact family, friends, caregivers or neighbors to be contacted first.

How fast is the response to a medical alarm?

The process begins immediately. You'll hear the alert sound when you press the button and the device connects to the 24/7 emergency monitoring center. Our response times are among the fastest in the industry - typically in less than 45 seconds you'll be talking directly with the emergency-trained live agent, who will rapidly assess your condition. If you can't speak, the agent will take charge automatically and dispatch responders to your location. And if you're away from home with the SOS Micro or Smartwatch mobile system, your GPS location transmits automatically when you press the alarm, or if automatic fall detection is triggered.

Why can't I just use my cellphone to call for help?

Every second matters after a fall. Cellphones are usually tucked away in a pocket, purse, or require multiple steps just to make a phone call. Our medical alert systems have a simple push-button that will immediately connect you to our USA-based emergency monitoring center. In addition, our mobile and smartwatch systems can share your precise location with our emergency operators. If you rely on a cellphone while you are out, how will you get up to check the street you're on?

What's your refund policy?

You may cancel your Bay Alarm Medical subscription at any time and we will refund any unused months less shipping costs. Do I have to sign a long-term contract? Bay Alarm Medical does not require a long-term contract. Unlike some companies, we want to keep things simple. We will cancel your account once we receive all of the equipment in working/original condition without any cancellation fees.

Will this interfere with my pacemaker?

Our wearable in-home buttons do not interfere with pacemakers. Our mobile systems have tiny magnets due to an internal speaker for two-way communication. It is always advised to check with your Care Provider to ensure the best and safest results.

Are medical alert systems covered by Medicare?

Traditional Medicare (Part A and Part B) does not cover medical alert systems. However, some Medicare Advantage (Part C) plans and private insurers do offer coverage. Some long-term care insurance plans also offer coverage. Read our blog post to learn more about medicare coverage.

Do you call family in an emergency?

Yes, we can call anyone you put in your emergency contact list - family, friends, neighbors, caregivers - and we contact them in the order of priority you choose. By default we always have your local 911 services ready at the top of the list, but you can make sure we call your contacts instead of, or before, dispatching emergency responders.

What is the battery life of your medical alert systems?

Our wearable buttons have a 5 year battery life and doesn't need to be charged. Our mobile devices can last anywhere between 1-6 days before needing a recharge.

How professional are the response center operators?

In an emergency, our operators know that they're dealing with someone who may be in shock or dazed, and they know both how to get the relevant information without wasting seconds, and also how to take responsive action if you're unable to respond. All this comes from training. All agents have to study and pass stringent tests to show their understanding of all the appropriate codes and standards. They learn how to deal calmly with emergencies, and to interact professionally with the nation's emergency networks, and they have to demonstrate their abilities in live practice. Our emergency monitoring centers are certified to CSAA Five Diamond level (the highest there is), and re-certified each year (as well as being subject to random inspections). An emergency response center needs to be button-down sharp, and that's our standard.

How reliable is the response center?

Reliablity is our number one priority when it comes to response monitoring. We have two response centers, one in Utah and another in Idaho, and each one is a mirror copy of the other. If something does go offline for some reason, we always have a backup available. We're able to offer 24/7 service across the United States including Hawaii and Alaska - and our response times are among the fastest in the industry. Our alarm system is compatible with most standard phone lines, both cable and VOIP, and we also support 170 languages (including Spanish, Chinese, Farsi, Vietnamese & Russian), because not everyone has English as a first language. And as we mentioned above, our operators are all professionally trained and certified to deal with emergency situations.

What if I can't speak?

Our monitoring agents will first attempt to speak with you and get a response. But in a medical emergency, you may be dazed or confused, and you may even be physically unable to talk - your alert device may be calling on your behalf, for example, if it's detected a fall. As soon as the operator determines that you can't speak, we reach out to your contacts or to 911 services (depending which preferences you've specified) to get help to you as fast as possible. Our SOS mobile devices, including the smartwatch, all have GPS built in, to determine your exact location - this is especially necessary in an emergency where you may not be sure of the name of the street you're on, for example. Our operators know immediately where you are as the call comes in. They can also access your medical records if necessary, which will save time with first responders - and can be crucial if you have special medical requirements.