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America's #1 Rated Medical Alert Systems

Consumers love Bay Alarm Medical. But, don't just take our word for it.

"After a thorough review of medical alerts, where our editors compared monthly costs, quality of hardware & customer service, ConsumersAdvocate.org chose Bay Alarm Medical as the #1 top-rated company for seniors."

Pardon the language, but it's really stupid not to get it."

- Kenneth of Hackensack, NJ

I am very pleased with Bay Alarm Medical. The customer service was excellent from start to finish, meaning from the time I began service with them until the time I ended service due to the passing of my grandmother. We never had any malfunctions with the equipment. The price could not be beat. Most of all, it gave both my grandmother and myself peace of mind. Thank you.

- Natalie of Kansas City, MO

"Bay Alarm Medical takes a very hands-on approach to customer service. Customer care representatives spend time with each decision maker and user early in the process to provide consultation to ensure the customer is getting everything they need and that their loved one is protected."

I think I’m careful, but you never know what’s going to happen."

- Jackie of Danville, CA

It has been a pleasure to have been served by you over these years. You have provided such caring, upright service. You were instrumental, as my mother had fallen, in providing the necessary action to get her help. Your prompt reaction was uncanny. I would never hesitate to refer you and the service. The courtesy I have experienced has been first rate.

Bonnie of New York, NY

Excellent
Bay Alarm Medical4.8
Based on 19218 reviews
I received clarification on how to start an alarm by pressing the button for 5 seconds, not just press the button. Also, when I fell on 1/9/23, it did not set off the alert and I learned why.
Great customer service - thank you Cal and others. Having this alarm service for our loved one helped all of us sleep better knowing help was a button away.
I chose the SOS MICRO will fall-protection. I wear it as a wristband; next to my watch. Very lightweigh. I accidentally dropped the device; onto the kitchen counter; as I was inserting it into the charger. I immediately heard a woman's voice, calling out my name; and asking, "Are you alright? Do you need help?" My son received the same alert, simultaneously. I answered, "I am safe." This incident shows how fast the response-time is; yo a hard-fall. Excellent protection.
Gregg Kligler
2 days ago
Very knowledgeable service rep
Diane Mettam
2 days ago
They have always been responsive, friendly, and helpful. I highly recommend them.
kathy church
2 days ago
We used the SOS Micro device. The service fit our budget and needs. When it became necessary to close our account, Anthony helped me through the simple cancellation process. I recommend using Bay Alarm Medical.
debra guill
2 days ago
I spoke with a service rep named Adam. He listened carefully to my problem with my device. He spent a half hour fixing and testing the device and it now appears to be in good working order. I appreciate the time he took working with the device as I depend on it completely if I fall.
Barb S
2 days ago
Both Ivy and Anisha were very helpful in setting up new service.
Wendy B
2 days ago
The nicest and most helpful people! Angie quickly helped me update information so that if needed EMS knows how to help her.
Justin was very polite and understanding as we changed the status of our account. It was a positive experience. Would recommend this company.
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