Bay Alarm Medical
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Frequently Asked Questions – Equipment

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BAM-FAQ-title


General Equipment Info

Or skip ahead to Compatible Phone Services, Setup and Installation or
Troubleshooting.

 What types of medical alert pendants are available?

We offer you the choice of two types of pendants (a necklace or wristband) for our traditional In-home system, both of which are waterproof. We also have a Fall Detection button available.

Will the medical alert base station be able to hear me if I am outdoors?

If you have the standard range button, the signal should be able to reach the base station from 800-1000 feet away. If the operator cannot hear you, emergency services will be dispatched.

What if I am on the phone when I need to use my medical alert pendant?

If you are on the phone connected to the medical alert system, the system will disconnect your call to send the emergency signal. If other phones in your house are in use, then the system will try to dial the monitoring station 10 times. If it has failed to communicate, the system will emit a high-pitched tone alerting you that there is a problem.

What is the battery life of the medical alert pendant?

The battery in the pendant can last up to 5 years. We recommend weekly testing to ensure that the battery is still operational. If the battery runs out we will replace it at no charge.

What is the battery life of the medical alert base station?

The battery in the base station can last up to 32 hours if the base station becomes unplugged.

Can information be changed after the medical alert system is ordered and/or installed?

Yes, if at anytime you wish to change any of your information, e.g. medication, emergency contacts, etc., give us a call us at 1-877-522-9633. This will ensure that our system is up-to-date with the correct information.

What if I move? Can I bring my medical alert system with me?

The Bay Alarm Medical Alert System can be moved to any location in the US, but in the event of a move you will need to notify us so that we can update our emergency contact information. These changes are not recommended for moves of less than 2 weeks.

Can more than one person be protected by a medical alert system at a single location?

Yes, we do offer free spouse monitoring. This will also go for two family members living in the same household. We would just need to charge a small additional fee for an extra pendant that will operate with the same base unit.

Will this interfere with my pacemaker?

No, there is no magnetic component involved so our equipment will not affect pacemakers in any way.

Is there a trial period available for the Bay Alarm Medical Alert System?

Yes, in accordance with our 14-day refund policy, you may place an order with us and try out the system. You will just need to get it back to us within the first 14 days of you receiving the unit, in order to receive a refund.


Compatible Phone Services

What if I have a rotary or pulse phone at my house?

Our system will work with rotary dial, pulse and tone phone lines.

What type of phone line do I need for a medical alert system?

You may choose from our landline medical alertin-home cellular model, or GPS model depending on what kind of phone service you have and what your needs are.

What home phone providers work with your medical alert system?

Our system is compatible with all standard phone lines, cable providers including Comcast, Time Warner, Charter, Cox, and most VOIP solutions including: AT&T and Verizon. To see more click here. If your provider is not on the list, please call us at 1-877-522-9633 to check compatibility.

What if I have wireless home phone service?

We offer a home medical alert system that works with AT&T’s cellular network. You can read more about it here. We also have a GPS option available as well. Give us a call for more information at 1-877-522-9633.

Will it work with a cell phone?

No, our systems will not work with a cell phone. We have in-home systems, and a GPS system that can be carried with you, but it does not run off of your cellphone. It is powered by AT&T’s cellular network signal.

Does Bay Alarm Medical Alert System have GPS?

Yes, we are offering a GPS medical alert system. You can learn more about it here. Call us at 1-877-522-9633 to order today.


setup-and-installation-title

Setting up our traditional In-Home system is easy. Whether you have phone service through your cable company or a regular phone company, you can follow these easy steps.

Visit our Installation & Testing blog if you like video demonstrations better. If you like pictures, keep reading!

The Bay Alarm Medical unit will come in the package with a grey cord already attached to the “WALL” port in the back and a black wall plug. Do NOT remove either of these plugs.

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Setting up with a modem

Step 1: Unplug the original cord that is in the modem and put it into the BAM unit where it says “PHONE”. The other end should be either plugged into a telephone or the wall jack depending on your home setup (refer to Image 1 & 2 below).

Image 1: Cord plugged into wall jack
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Image 2: Cord plugged into telephone

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Step 2: Take the grey cord that came with the unit and plug it into the modem where the original cord use to be. The port is usually labeled L1, TL1, T1.

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Step 3: Take the black power cord that is connected to the BAM unit and plug it into a  Mpower outlet. After a few seconds, the unit will turn on and say “System Ready”.

Step 4: Test the system! You can do this by pressing your medical alert button once. The system will go off, just as it would in am emergency. A dispatcher will come over the BAM unit (the one that says HELP) asking if you need help. You simply tell the dispatcher that you are okay and just testing the system.

Setting up with a regular telephone company

If your phone service is separate from your cable company (or is not setup with a modem) your telephone is simply plugged into the phone jack, like the image below.

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Step 1: Unplug the telephone cord from the wall jack and plug it into the Bay Alarm Medical unit in the back where it says “PHONE”.

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Step 2: Take the grey cord that came with the BAM unit and simply plug it into the wall jack.

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Step 3: Plug the black cord into a power outlet. The unit will then turn on and say “System Ready”.

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Step 4: Test the system! You can do this by pressing your medical alert button once. The system will go off, just as it would in am emergency. A dispatcher will come over the BAM unit (the one that says HELP) asking if you need help. You simply tell the dispatcher that you are okay and just testing the system.

You’re all set, now you have peace of mind!

If you have any further questions about setting up or testing the system, please call us at 1-877-522-9633 and our tech support team will be glad to assist you.


troubleshooting-title

Trouble lights on my unit System 1 (Click pictures to magnify)

Medical Alert System - Status Lights

If you have any further questions, please call us at 1-877-522-9633 and our Tech Support team will be glad to assist you.

Trouble lights on my unit System 2

Medical Alert System - Front Panel Features

If you have any further questions, please call us at 1-877-522-9633 and our Tech Support team will be glad to assist you.

Trouble lights on my unit System 3

Medical Alert System - Trouble lights on my unit System 3

The “Cancel” button will blink yellow for sensor low battery. It lights up solid yellow for sensor fault. The “Help” button will blink green when the console battery is charging. It will flash green every 3 seconds when the console is without AC power and is running on the backup battery. It lights solid green during normal operation. If you have any further questions, please call us at 1-877-522-9633 and our Tech Support team will be glad to assist you.

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