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Google Rating
4.8
Based on 13855 reviews
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See How It Works

Jim T. Miller and the team at KFOR shows the entire suite of Bay Alarm Medical’s medical alert services and discusses the importance of why every senior should have one.

Listen to Real Calls

Most emergency calls only require assistance from family members or neighbors, with no need for paramedics. However, our dispatchers are ready to handle all situations and levels of severity, to take care of your loved ones needs. Listen to real calls from real Bay Alarm Medical customers in different situations.

Customer is in physical pain and needs immediate emergency help

Bay Alarm Medical saves the life of a customer that needs help breathing

Customer falls but only wants to contact a family member (instead of 911)

America’s #1 Rated Medical Alert Provider

Bay Alarm Medical’s SOS All-In-One with Fall Detection system works on a 4G LTE network, which provides the higher bandwidth needed for more accurate location tracking and better coverage nationwide. The system includes an automatic fall detection button, a neck lanyard, a wearable button with a magnetic attachment and a wristband. The wearable button is lightweight and compact enough to fit comfortably on a keychain, or as a bracelet or necklace.

Nicole Gregory | Contributor, Forbes Health

If you have health issues or have a loved one that may need immediate medical attention, consider an emergency response solution from Bay Alarm Medical. The In-Home Medical Alert System uses your existing landline and installs in seconds, and offers an extra-large help button and clear hands-free two-way audio. Its landline, cellular, and fall detection coverage are a bit more expensive than the competition, but the system delivered the fastest overall response times and the best portable help button range in our tests. That makes it our Editors' Choice for in-home medical alert systems.

John R. Delaney | Contributing Editor, PCMag

Bay Alarm Medical has the fastest average response time of any company we reviewed, at an average of 10 seconds, meaning that customers get the help they need sooner than with other companies. Bay Alarm Medical also scored highly in this category thanks to its generous 30-day free trial period, easy-to-navigate website with a live customer service chat feature, and its A+ rating from the Better Business Bureau.

Christopher Norman, GNP | Senior Care Expert Contributor, Caring.com

Overall, Bay Alarm Medical offers affordable and streamlined on-the-go and in-the-home medical alert systems and services that help seniors live more comfortably. With plenty of affordable add-on accessories and versatile on-the-go options ranging from the GPS help button to an SOS smartwatch — there’s a device that fits every unique need. As a family-owned business for decades, they’ve provided life-saving medical alert systems to over 100,000 customers and live by their code of ethics to provide transparency and protection for aging adults.

Amie Clark | Co-Founder & Senior Editor, TheSeniorList

Some medical alert smartwatches require a smartphone, but the Bay Alarm SOS Smartwatch is functional all on its own. It has two-way calling, so if you press the help button, you can talk directly to the dispatcher through the smartwatch (and you can also talk to your loved ones). It also features location tracking and a built-in step tracker. The battery life ranges from six to 18 hours, depending on usage, and the device is water resistant with a rating of IP67.

Kim Wong-Shing | Senior Associate Editor, CNET

Google Rating
4.8
Based on 13855 reviews
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The customer service was much better than expected, plus the response time when speaking to the emergency operator was outstanding. Less than 20 seconds!!!
B P
B P
23:23 22 Apr 25
Service told me quickly how to get charger working. Very impressive.
Diane Grubbs
Diane Grubbs
22:11 22 Apr 25
Great company!
Suzanne Wilkins
Suzanne Wilkins
22:10 22 Apr 25
Prompt and courteous service! I was able to get my issue with the app resolved quickly and the technician stayed on the line until everything worked. Thank you!
pc 702
pc 702
21:46 22 Apr 25
Very helpful
Joanne
Joanne
19:52 22 Apr 25
It has been an excellent service, brings me peace of mind for my loved one!
Haley Willis
Haley Willis
19:35 22 Apr 25
Old device stopped holding battery power, received help on getting new device with warranty added. Very helpful and patient representative
Howard F
Howard F
18:21 22 Apr 25
I Have always had great, friendly service when calling about any questions I have.
Ron Withem
Ron Withem
16:51 22 Apr 25
My credit cards were hacked and I needed to delete the old card on file and enter a new one. The representative was so helpful and with 4 minutes I was done. Thank you Bay Alarm
Mary Ann Longo
Mary Ann Longo
15:30 22 Apr 25
Austin was the Bay Alarm representative. He was polite, informative and clear. also accomodating and patient. He is a good representative for the service.
Nina Yeret
Nina Yeret
14:54 22 Apr 25
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Google Rating
4.8
Based on 13855 reviews
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