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Our Consumer Reports Rating

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See How It Works

Jim T. Miller and the team at KFOR shows the entire suite of Bay Alarm Medical’s medical alert services and discusses the importance of why every senior should have one.

Listen to Real Calls

Most emergency calls only require assistance from family members or neighbors, with no need for paramedics. However, our dispatchers are ready to handle all situations and levels of severity, to take care of your loved ones needs. Listen to real calls from real Bay Alarm Medical customers in different situations.

Customer is in physical pain and needs immediate emergency help

Bay Alarm Medical saves the life of a customer that needs help breathing

Customer falls but only wants to contact a family member (instead of 911)

America’s #1 Rated Medical Alert Provider

Bay Alarm Medical’s SOS All-In-One with Fall Detection system works on a 4G LTE network, which provides the higher bandwidth needed for more accurate location tracking and better coverage nationwide. The system includes an automatic fall detection button, a neck lanyard, a wearable button with a magnetic attachment and a wristband. The wearable button is lightweight and compact enough to fit comfortably on a keychain, or as a bracelet or necklace.

Nicole Gregory | Contributor, Forbes Health

If you have health issues or have a loved one that may need immediate medical attention, consider an emergency response solution from Bay Alarm Medical. The In-Home Medical Alert System uses your existing landline and installs in seconds, and offers an extra-large help button and clear hands-free two-way audio. Its landline, cellular, and fall detection coverage are a bit more expensive than the competition, but the system delivered the fastest overall response times and the best portable help button range in our tests. That makes it our Editors' Choice for in-home medical alert systems.

John R. Delaney | Contributing Editor, PCMag

Bay Alarm Medical has the fastest average response time of any company we reviewed, at an average of 10 seconds, meaning that customers get the help they need sooner than with other companies. Bay Alarm Medical also scored highly in this category thanks to its generous 30-day free trial period, easy-to-navigate website with a live customer service chat feature, and its A+ rating from the Better Business Bureau.

Christopher Norman, GNP | Senior Care Expert Contributor, Caring.com

Overall, Bay Alarm Medical offers affordable and streamlined on-the-go and in-the-home medical alert systems and services that help seniors live more comfortably. With plenty of affordable add-on accessories and versatile on-the-go options ranging from the GPS help button to an SOS smartwatch — there’s a device that fits every unique need. As a family-owned business for decades, they’ve provided life-saving medical alert systems to over 100,000 customers and live by their code of ethics to provide transparency and protection for aging adults.

Amie Clark | Co-Founder & Senior Editor, TheSeniorList

Some medical alert smartwatches require a smartphone, but the Bay Alarm SOS Smartwatch is functional all on its own. It has two-way calling, so if you press the help button, you can talk directly to the dispatcher through the smartwatch (and you can also talk to your loved ones). It also features location tracking and a built-in step tracker. The battery life ranges from six to 18 hours, depending on usage, and the device is water resistant with a rating of IP67.

Kim Wong-Shing | Senior Associate Editor, CNET

Excellent
Bay Alarm Medical4.8
Based on 19948 reviews
Let me say that I am fully impressed with the quality of service I received today. I had the pleasure of speaking with Kim who helped me to set up my Bay Alarm Medical system for my husband. After all my questions were answered, Kim suggested that we test the device to ensure everything was functioning properly. First she had me press the button to make contact and then she had me drop the device to the floor to activate the “fall” feature. She patiently talked me through each test and how to respond in real time which helped me to thoroughly understand how the process works. Kim was professional, patient and courteous. She fully demonstrated the excellence that can be expected from this company. Thank you, Kim, for setting my mind at ease.
Betsy Beirne
9 hours ago
Vivian was great!
Margo Casey
9 hours ago
Shane was very helpful!
Nancy Overton
9 hours ago
Customer Service was very helpful. Talked me through testing my devise and making sure it was working properly.
I delayed signing up because I never felt that alarmed about falling….THEN I started falling!! What a bad place to be! Embarassing!! More sad than bad! Old Age comes slowly! Sneaked upon one with many surprises—slowly —then something new! You can’t do!!! Memory is the shocking stage that sneaks in upon you! So, thanks for the help! All is working as you said!
100% satisfied with set up conversations. Tested it and worked as described.
henry jordan
1 day ago
Shane was very helpful
Excellent customer service; Mona Lisa was helpful and efficient. I have tested this watch very early in the morning and very late at night, as well as various times during the day. I have also tested it in four states and several widely dispersed towns in Texas. The response time has always been acceptable. The watch is easy to use.
Janet Malcolm
1 day ago
Chris was very helpful and patient.
Robert Romero
1 day ago
Very professional, very clear and patient
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