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By requesting a consultation from Bay Alarm Medical, you provide your consent for Bay Alarm Medical to contact you via phone, email, text, pre-recorded messages as well as your mobile number using automated technology regarding select offers.

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Listen to Real Calls

Most emergency calls only require assistance from family members or neighbors, with no need for paramedics. However, our dispatchers are ready to handle all situations and levels of severity, to take care of your loved ones needs. Listen to real calls from real Bay Alarm Medical customers in different situations.

Customer is in physical pain and needs immediate emergency help

Bay Alarm Medical saves the life of a customer that needs help breathing

Customer falls but only wants to contact a family member (instead of 911)

America’s #1 Rated Medical Alert Provider

Bay Alarm Medical’s SOS All-In-One with Fall Detection system works on a 4G LTE network, which provides the higher bandwidth needed for more accurate location tracking and better coverage nationwide. The system includes an automatic fall detection button, a neck lanyard, a wearable button with a magnetic attachment and a wristband. The wearable button is lightweight and compact enough to fit comfortably on a keychain, or as a bracelet or necklace.

Nicole Gregory | Contributor, Forbes Health

If you have health issues or have a loved one that may need immediate medical attention, consider an emergency response solution from Bay Alarm Medical. The In-Home Medical Alert System uses your existing landline and installs in seconds, and offers an extra-large help button and clear hands-free two-way audio. Its landline, cellular, and fall detection coverage are a bit more expensive than the competition, but the system delivered the fastest overall response times and the best portable help button range in our tests. That makes it our Editors' Choice for in-home medical alert systems.

John R. Delaney | Contributing Editor, PCMag

Bay Alarm Medical has the fastest average response time of any company we reviewed, at an average of 10 seconds, meaning that customers get the help they need sooner than with other companies. Bay Alarm Medical also scored highly in this category thanks to its generous 30-day free trial period, easy-to-navigate website with a live customer service chat feature, and its A+ rating from the Better Business Bureau.

Christopher Norman, GNP | Senior Care Expert Contributor, Caring.com

Overall, Bay Alarm Medical offers affordable and streamlined on-the-go and in-the-home medical alert systems and services that help seniors live more comfortably. With plenty of affordable add-on accessories and versatile on-the-go options ranging from the GPS help button to an SOS smartwatch — there’s a device that fits every unique need. As a family-owned business for decades, they’ve provided life-saving medical alert systems to over 100,000 customers and live by their code of ethics to provide transparency and protection for aging adults.

Amie Clark | Co-Founder & Senior Editor, TheSeniorList

Some medical alert smartwatches require a smartphone, but the Bay Alarm SOS Smartwatch is functional all on its own. It has two-way calling, so if you press the help button, you can talk directly to the dispatcher through the smartwatch (and you can also talk to your loved ones). It also features location tracking and a built-in step tracker. The battery life ranges from six to 18 hours, depending on usage, and the device is water resistant with a rating of IP67.

Kim Wong-Shing | Senior Associate Editor, CNET

Excellent
Bay Alarm Medical4.8
Based on 20111 reviews
Annette Draper
12 hours ago
Very caring individuals, They were sincere and very helpful. Annette Draper
Devon Gores
15 hours ago
I called Bay Alarm today to set up my personal alarm system. Vivian was very pleasant and helpful. She answered all my questions and helped me test each of the devices to make sure they were working and I was all ready to go. I have fallen a couple of times recently so I wanted to clarify use of the fall detection button and she was very helpful.
Debra Peterson
15 hours ago
Excellent customer service. took care of my problem. very professional very friendly very helpful thank you
Lori Rogala
15 hours ago
Very nice company. Dani was very very helpful and patient with my mother and me. Thank you Dani!
Dan Kurtz
16 hours ago
I was called by Bay Alarm and they said they saw a problem with one of my wearable units and they reset it and asked me to update my account and explained what I should be doing and answered all my questions and were very very patient and very helpful and thanks to the Lady that helped me and her name was MEYA. They helped me to test my equipment which was ok. Thanks again to MEYA.
charles stallings
16 hours ago
very professional and courtieous'
Shanna Barnhardt
17 hours ago
Friendly. They care about you
Judy Dutton
18 hours ago
Aisha was very cheerful and answered my question. She was a pleasure to talk to.
Louise Hernan
18 hours ago
Thank you Jaylend - you were very nice helpful - very much appreciated!! :)
Kyle J. Lauterbach
18 hours ago
Shane did a terrific job helping me disable old equipment. Every one of my experiences with Bay Alarm has been exceptional
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