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By requesting a consultation from Bay Alarm Medical, you provide your consent for Bay Alarm Medical to contact you via phone, email, text, pre-recorded messages as well as your mobile number using automated technology regarding select offers.

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Listen to Real Calls

Most emergency calls only require assistance from family members or neighbors, with no need for paramedics. However, our dispatchers are ready to handle all situations and levels of severity, to take care of your loved ones needs. Listen to real calls from real Bay Alarm Medical customers in different situations.

Customer is in physical pain and needs immediate emergency help

Bay Alarm Medical saves the life of a customer that needs help breathing

Customer falls but only wants to contact a family member (instead of 911)

America’s #1 Rated Medical Alert Provider

Bay Alarm Medical’s SOS All-In-One with Fall Detection system works on a 4G LTE network, which provides the higher bandwidth needed for more accurate location tracking and better coverage nationwide. The system includes an automatic fall detection button, a neck lanyard, a wearable button with a magnetic attachment and a wristband. The wearable button is lightweight and compact enough to fit comfortably on a keychain, or as a bracelet or necklace.

Nicole Gregory | Contributor, Forbes Health

If you have health issues or have a loved one that may need immediate medical attention, consider an emergency response solution from Bay Alarm Medical. The In-Home Medical Alert System uses your existing landline and installs in seconds, and offers an extra-large help button and clear hands-free two-way audio. Its landline, cellular, and fall detection coverage are a bit more expensive than the competition, but the system delivered the fastest overall response times and the best portable help button range in our tests. That makes it our Editors' Choice for in-home medical alert systems.

John R. Delaney | Contributing Editor, PCMag

Bay Alarm Medical has the fastest average response time of any company we reviewed, at an average of 10 seconds, meaning that customers get the help they need sooner than with other companies. Bay Alarm Medical also scored highly in this category thanks to its generous 30-day free trial period, easy-to-navigate website with a live customer service chat feature, and its A+ rating from the Better Business Bureau.

Christopher Norman, GNP | Senior Care Expert Contributor, Caring.com

Overall, Bay Alarm Medical offers affordable and streamlined on-the-go and in-the-home medical alert systems and services that help seniors live more comfortably. With plenty of affordable add-on accessories and versatile on-the-go options ranging from the GPS help button to an SOS smartwatch — there’s a device that fits every unique need. As a family-owned business for decades, they’ve provided life-saving medical alert systems to over 100,000 customers and live by their code of ethics to provide transparency and protection for aging adults.

Amie Clark | Co-Founder & Senior Editor, TheSeniorList

Some medical alert smartwatches require a smartphone, but the Bay Alarm SOS Smartwatch is functional all on its own. It has two-way calling, so if you press the help button, you can talk directly to the dispatcher through the smartwatch (and you can also talk to your loved ones). It also features location tracking and a built-in step tracker. The battery life ranges from six to 18 hours, depending on usage, and the device is water resistant with a rating of IP67.

Kim Wong-Shing | Senior Associate Editor, CNET

Excellent
Bay Alarm Medical4.8
Based on 20120 reviews
Patsy williams
18 hours ago
Annie, from bay alarm medical was fantastic! She was extremely patient with me. She walked me through the entire process. She was extremely knowledgeable and kind. Annie is greatly appreciated. You are lucky to have her.
Lori Camblin
18 hours ago
Thank you Maya! Every person here does their best to ensure needs are met.
Dwayne Tomson
20 hours ago
The person who contacted us March 26 was excellent in every way. He was professional, knowledgeable and courteous. Hold on to that guy. Dwayne Tomson
Karin Gallardo
20 hours ago
Answered all questions very helpful
Donna Cassano
20 hours ago
Wonderful service from Ethan
Shirley Nicholas
20 hours ago
The person who I talked to was so patient and explained everything he wanted me to do. He let me ask so many questions and had me repeat the actions so he knew I understood.
Amy Jo
20 hours ago
Phone call was answered promptly, real customer service representative, quick polite assistance.
Jean Turner
21 hours ago
My mom needed a new wristband. I would give a 5-star rating, except for the price of the elastic wristband, which was exorbitant. The price of the wristband was $17, plus a shipping charge of $7. The shipping charge was waived after I requested a discount. It seems that a critical accessory such as a wristband should be sold at cost, given the amount of money spent annually for this service.
Terri Lizalde
22 hours ago
Anisha was very professional and helpful. She helped me pair two devices patiently waiting while it took me several times to try and pair. I appreciated her customer service and her help.
Shirley Gonzales
22 hours ago
Kim was very friendly, knowledgeable and easy to work with. Have used them for two years with no problem. Bay Alarm Medical is very efficient when needed.
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