Father's Day Sale - Up to 40% Off + Free Shipping & Free Month on Select Plans

Up to 40% Off - Ends Soon

Step 1:

Choose Your Medical Alert System

Not sure which one is right for you? Request a Free Consultation

Step 2:

Select Your SOS Home Package

America’s #1-rated, award-winning, medical alert system for inside the home. Easy plug & play installation. INCLUDES: Base console, wearable button, quickstart guides, Vial of Life. Automatic Fall Detection upgrades are available.

Image

SOS Home

Landline

$24

95

Per Month

-

Order Now

Features

Landline - Please call to ensure telco compatibility

Free Equipment

Image

SOS Home consoles are leased free of charge but must be returned upon subscription cancellation.

24/7 USA-Based Monitoring

Image

24/7 USA-based monitoring centers located in Utah & Idaho. Professionally-trained, UL-Listed, & CSAA 5-Diamond Certified

Order Now
Image

SOS Home

Cellular

$29

95

Per Month

Free Shipping + Free Month*

Order Now

Features

LTE Cellular

Free Equipment

Image

SOS Home consoles are leased free of charge but must be returned upon subscription cancellation.

24/7 USA-Based Monitoring

Image

24/7 USA-based monitoring centers located in Utah & Idaho. Professionally-trained, UL-Listed, & CSAA 5-Diamond Certified

Faster Connection Speeds

Image

4G LTE systems connect up to 60% faster than landline devices.

Easy Installation

Image

Just plug the device into a power outlet and flip the "ON" switch. With cellular systems, you won't have to deal with landlines, telephones, or modem compatibility.

Interchangeable Button

Image

LTE Cellular systems include an interchangeable button that can be worn as a necklace or on the wrist.

Order Now
Image

SOS Home

Cellular w/ Fall Detection

$39

95

Per Month

Free Shipping + Free Month*

Order Now

Features

LTE Cellular

Free Equipment

Image

SOS Home consoles are leased free of charge but must be returned upon subscription cancellation.

24/7 USA-Based Monitoring

Image

24/7 USA-based monitoring centers located in Utah & Idaho. Professionally-trained, UL-Listed, & CSAA 5-Diamond Certified

Faster Connection Speeds

Image

4G LTE systems connect up to 60% faster than landline devices.

Easy Installation

Image

Just plug the device into a power outlet and flip the "ON" switch. With cellular systems, you won't have to deal with landlines, telephones, or modem compatibility.

Interchangeable Button

Image

LTE Cellular systems include an interchangeable button that can be worn as a necklace or on the wrist.

Auto Fall Detection

Image

Automatically detects a fall and connects with our 24/7 monitoring station without needing to push a button. This package includes an additional Auto Fall wearable button that requires a $30 device fee.

Order Now
Step 2:

Select Your All-In-One 2 Plan

The SOS All-In-One 2 was designed for use both in and away from the home. Select packages include a lightweight, waterproof help button that can be worn around the home while mobile device is charging.

Image

SOS All-In-One 2

-

$34

95

Per Month

Free Shipping + Free Month*

Order Now

Features

40% Off Equipment Purchase: $149 $89.40

24/7 USA-Based Monitoring

Image

24/7 USA-based monitoring centers located in Utah & Idaho. Professionally-trained, UL-Listed, & CSAA 5-Diamond Certified

GPS Caregiver Tracking

Image

Check in on mom's current location in real-time and access her location history with our Caregiver Tracking app. Includes low battery notifications.

Order Now
Image

SOS All-In-One 2

w/ Fall Detection

$44

95

Per Month

Free Shipping + Free Month*

Order Now

Features

40% Off Equipment Purchase: $187 $112.20

24/7 USA-Based Monitoring

Image

24/7 USA-based monitoring centers located in Utah & Idaho. Professionally-trained, UL-Listed, & CSAA 5-Diamond Certified

GPS Caregiver Tracking

Image

Check in on mom's current location in real-time and access her location history with our Caregiver Tracking app. Includes low battery notifications.

In-Home Wearable Button

Image

A wearable combo in-home help button is included with this package. Wear around the house and while you sleep.

Mobile Fall Detection

Image

Mobile device will automatically detect a fall and connect with our 24/7 monitoring station without needing to push a button.

Order Now
Image

SOS All-In-One 2

w/ 360° Fall Detection

$54

95

Per Month

Free Shipping + Free Month*

Order Now

Features

40% Off Equipment Purchase: $245 $147

24/7 USA Based Monitoring

Image

24/7 USA-based monitoring centers located in Utah & Idaho. Professionally-trained, UL-Listed, & CSAA 5-Diamond Certified

GPS Caregiver Tracking

Image

Check in on mom's current location in real-time and access her location history with our Caregiver Tracking app. Includes low battery notifications.

In-Home Wearable Button

Image

A wearable combo in-home help button is Included with the SOS All-In-One 2 360 package

Mobile Fall Detection

Image

Mobile device will automatically detect a fall and connect with our 24/7 monitoring station without needing to push a button.

In-Home Fall Detection

Image

Wear this automatic fall detection button around the home while your All-In-One mobile device is being charged.

Order Now
Step 2:

Select Your SOS Micro Package

Stay protected while out and about. Compact and comfortable for everyday wear. Featuring two-way talk and WiPS location tracking services.

Image

SOS Micro

-

$34

95

Per Month

Order Now

Features

30% Off Device Purchase: $149 $104.30

Image

Device purchase is required for SOS Micro. Includes wrist strap, lanyard, and belt clip.

24/7 USA-Based Monitoring

Image

24/7 USA-based monitoring centers located in Utah & Idaho. Professionally-trained, UL-Listed, & CSAA 5-Diamond Certified

GPS Caregiver Tracking

Image

Check in on mom's current location in real-time and access her location history with our Caregiver Tracking app. Includes low battery notifications.

Order Now
Image

SOS Micro

w/ Fall Detection

$44

95

Per Month

Free Shipping + Free Month*

Order Now

Features

30% Off Device Purchase: $149 $104.30

Image

Device purchase is required for SOS Micro. Includes wrist strap, lanyard, and belt clip.

24/7 USA-Based Monitoring

Image

24/7 USA-based monitoring centers located in Utah & Idaho. Professionally-trained, UL-Listed, & CSAA 5-Diamond Certified

GPS Caregiver Tracking

Image

Check in on mom's current location in real-time and access her location history with our Caregiver Tracking app. Includes low battery notifications.

Mobile Fall Detection

Image

Automatically detects a fall and connects with our 24/7 monitoring station without needing to push a button. Feature applies to Mobile Device only.

Order Now
Image

SOS Micro

360° Bundle

$59

95

Per Month

Free Shipping + Free Month*

Order Now

Features

30% Off Device Purchase: $149 $104.30

Image

Device purchase is required for SOS Micro. Includes wrist strap, lanyard, and belt clip.

24/7 USA-Based Monitoring

Image

24/7 USA-based monitoring centers located in Utah & Idaho. Professionally-trained, UL-Listed, & CSAA 5-Diamond Certified

GPS Caregiver Tracking

Image

Check in on mom's current location in real-time and access her location history with our Caregiver Tracking app. Includes low battery notifications.

Mobile Fall Detection - Opt

Image

Automatically detects a fall and connects with our 24/7 monitoring station without needing to push a button. Feature applies to Mobile Device only.

In-Home Protection

Image

Bundle an In-Home System with your mobile help button and get complete coverage both in and away from the home.

Discount - Save $59.40/yr

Order Now
Step 2:

Select Your SOS Smartwatch Package

The SOS smartwatch utilizes a physical help button + GPS to dispatch local EMS to your location. Features ultra-clear two-way talk and enhanced battery life.

Image

SOS Smartwatch

-

$39

95

Per Month

Free Shipping + Free Month*

Order Now

Features

20% Off Device Purchase: $199 $159.20

Image

Device purchase is required for SOS All-In-One, Mobile & SOS Smartwatch

24/7 USA-Based Monitoring

Image

24/7 USA-Based Monitoring

Caregiver Tracking

Image

Check in on mom's current location in real-time and access her location history with our Caregiver Tracking app. Includes low battery notifications.

Order Now
Image

SOS Smartwatch

w/ Fall Detection

$49

95

Per Month

Free Shipping + Free Month*

Order Now

Features

20% Off Device Purchase: $199 $159.20

Image

Device purchase is required for SOS All-In-One, Mobile & SOS Smartwatch

24/7 USA-Based Monitoring

Image

24/7 USA-Based Monitoring

Caregiver Tracking

Image

Check in on mom's current location in real-time and access her location history with our Caregiver Tracking app. Includes low battery notifications.

Fall Detection

Image

Automatically detects a fall and connects with our 24/7 monitoring station without needing to push a button. Feature applies to Mobile Device only.

Order Now
Image

SOS Smartwatch

360° Bundle

$64

95

Per Month

Free Shipping + Free Month*

Order Now

Features

20% Off Device Purchase: $199 $159.20

Image

Device purchase is required for SOS All-In-One, Mobile & SOS Smartwatch

24/7 USA-Based Monitoring

Image

24/7 USA-Based Monitoring

GPS Caregiver Tracking

Image

Check in on mom's current location in real-time and access her location history with our Caregiver Tracking app. Includes low battery notifications.

Fall Detection - Optional

Image

Automatically detects a fall and connects with our 24/7 monitoring station without needing to push a button. Feature applies to Mobile Device only.

In-Home Protection

Image

Bundle an In-Home System with your mobile help button and get complete coverage both in and away from the home.

Discount - Save $59.40/yr

Order Now
Step 2:

Select Your SOS Home Package

America’s #1-rated, award-winning, medical alert system for inside the home. Easy plug & play installation. INCLUDES: Base console, wearable button, quickstart guides, Vial of Life. Automatic Fall Detection upgrades are available.

Image

SOS Home

Landline

$24

95

Per Month

-

Order Now

Features

Landline - Please call to ensure telco compatibility

Free Equipment

Image

SOS Home consoles are leased free of charge but must be returned upon subscription cancellation.

24/7 USA-Based Monitoring

Image

24/7 USA-based monitoring centers located in Utah & Idaho. Professionally-trained, UL-Listed, & CSAA 5-Diamond Certified

Order Now
Image

SOS Home

Cellular

$29

95

Per Month

Free Shipping + Free Month*

Order Now

Features

LTE Cellular

Free Equipment

Image

SOS Home consoles are leased free of charge but must be returned upon subscription cancellation.

24/7 USA-Based Monitoring

Image

24/7 USA-based monitoring centers located in Utah & Idaho. Professionally-trained, UL-Listed, & CSAA 5-Diamond Certified

Faster Connection Speeds

Image

4G LTE systems connect up to 60% faster than landline devices.

Easy Installation

Image

Just plug the device into a power outlet and flip the "ON" switch. With cellular systems, you won't have to deal with landlines, telephones, or modem compatibility.

Interchangeable Button

Image

LTE Cellular systems include an interchangeable button that can be worn as a necklace or on the wrist.

Order Now
Image

SOS Home

Cellular w/ Fall Detection

$39

95

Per Month

Free Shipping + Free Month*

Order Now

Features

LTE Cellular

Free Equipment

Image

SOS Home consoles are leased free of charge but must be returned upon subscription cancellation.

24/7 USA-Based Monitoring

Image

24/7 USA-based monitoring centers located in Utah & Idaho. Professionally-trained, UL-Listed, & CSAA 5-Diamond Certified

Faster Connection Speeds

Image

4G LTE systems connect up to 60% faster than landline devices.

Easy Installation

Image

Just plug the device into a power outlet and flip the "ON" switch. With cellular systems, you won't have to deal with landlines, telephones, or modem compatibility.

Interchangeable Button

Image

LTE Cellular systems include an interchangeable button that can be worn as a necklace or on the wrist.

Auto Fall Detection

Image

Automatically detects a fall and connects with our 24/7 monitoring station without needing to push a button. This package includes an additional Auto Fall wearable button that requires a $30 device fee.

Order Now
Step 2:

Select Your All-In-One 2 Plan

The SOS All-In-One 2 was designed for use both in and away from the home. Select packages include a lightweight, waterproof help button that can be worn around the home while mobile device is charging.

Image

SOS All-In-One 2

-

$34

95

Per Month

Free Shipping + Free Month*

Order Now

Features

40% Off Equipment Purchase: $149 $89.40

24/7 USA-Based Monitoring

Image

24/7 USA-based monitoring centers located in Utah & Idaho. Professionally-trained, UL-Listed, & CSAA 5-Diamond Certified

GPS Caregiver Tracking

Image

Check in on mom's current location in real-time and access her location history with our Caregiver Tracking app. Includes low battery notifications.

Order Now
Image

SOS All-In-One 2

w/ Fall Detection

$44

95

Per Month

Free Shipping + Free Month*

Order Now

Features

40% Off Equipment Purchase: $187 $112.20

24/7 USA-Based Monitoring

Image

24/7 USA-based monitoring centers located in Utah & Idaho. Professionally-trained, UL-Listed, & CSAA 5-Diamond Certified

GPS Caregiver Tracking

Image

Check in on mom's current location in real-time and access her location history with our Caregiver Tracking app. Includes low battery notifications.

In-Home Wearable Button

Image

A wearable combo in-home help button is included with this package. Wear around the house and while you sleep.

Mobile Fall Detection

Image

Mobile device will automatically detect a fall and connect with our 24/7 monitoring station without needing to push a button.

Order Now
Image

SOS All-In-One 2

w/ 360° Fall Detection

$54

95

Per Month

Free Shipping + Free Month*

Order Now

Features

40% Off Equipment Purchase: $245 $147

24/7 USA Based Monitoring

Image

24/7 USA-based monitoring centers located in Utah & Idaho. Professionally-trained, UL-Listed, & CSAA 5-Diamond Certified

GPS Caregiver Tracking

Image

Check in on mom's current location in real-time and access her location history with our Caregiver Tracking app. Includes low battery notifications.

In-Home Wearable Button

Image

A wearable combo in-home help button is Included with the SOS All-In-One 2 360 package

Mobile Fall Detection

Image

Mobile device will automatically detect a fall and connect with our 24/7 monitoring station without needing to push a button.

In-Home Fall Detection

Image

Wear this automatic fall detection button around the home while your All-In-One mobile device is being charged.

Order Now
Step 2:

Select Your SOS Micro Package

Stay protected while out and about. Compact and comfortable for everyday wear. Featuring two-way talk and WiPS location tracking services.

Image

SOS Micro

-

$34

95

Per Month

Order Now

Features

30% Off Device Purchase: $149 $104.30

Image

Device purchase is required for SOS Micro. Includes wrist strap, lanyard, and belt clip.

24/7 USA-Based Monitoring

Image

24/7 USA-based monitoring centers located in Utah & Idaho. Professionally-trained, UL-Listed, & CSAA 5-Diamond Certified

GPS Caregiver Tracking

Image

Check in on mom's current location in real-time and access her location history with our Caregiver Tracking app. Includes low battery notifications.

Order Now
Image

SOS Micro

w/ Fall Detection

$44

95

Per Month

Free Shipping + Free Month*

Order Now

Features

30% Off Device Purchase: $149 $104.30

Image

Device purchase is required for SOS Micro. Includes wrist strap, lanyard, and belt clip.

24/7 USA-Based Monitoring

Image

24/7 USA-based monitoring centers located in Utah & Idaho. Professionally-trained, UL-Listed, & CSAA 5-Diamond Certified

GPS Caregiver Tracking

Image

Check in on mom's current location in real-time and access her location history with our Caregiver Tracking app. Includes low battery notifications.

Mobile Fall Detection

Image

Automatically detects a fall and connects with our 24/7 monitoring station without needing to push a button. Feature applies to Mobile Device only.

Order Now
Image

SOS Micro

360° Bundle

$59

95

Per Month

Free Shipping + Free Month*

Order Now

Features

30% Off Device Purchase: $149 $104.30

Image

Device purchase is required for SOS Micro. Includes wrist strap, lanyard, and belt clip.

24/7 USA-Based Monitoring

Image

24/7 USA-based monitoring centers located in Utah & Idaho. Professionally-trained, UL-Listed, & CSAA 5-Diamond Certified

GPS Caregiver Tracking

Image

Check in on mom's current location in real-time and access her location history with our Caregiver Tracking app. Includes low battery notifications.

Mobile Fall Detection - Opt

Image

Automatically detects a fall and connects with our 24/7 monitoring station without needing to push a button. Feature applies to Mobile Device only.

In-Home Protection

Image

Bundle an In-Home System with your mobile help button and get complete coverage both in and away from the home.

Discount - Save $59.40/yr

Order Now
Step 2:

Select Your SOS Smartwatch Package

The SOS smartwatch utilizes a physical help button + GPS to dispatch local EMS to your location. Features ultra-clear two-way talk and enhanced battery life.

Image

SOS Smartwatch

-

$39

95

Per Month

Free Shipping + Free Month*

Order Now

Features

20% Off Device Purchase: $199 $159.20

Image

Device purchase is required for SOS All-In-One, Mobile & SOS Smartwatch

24/7 USA-Based Monitoring

Image

24/7 USA-Based Monitoring

Caregiver Tracking

Image

Check in on mom's current location in real-time and access her location history with our Caregiver Tracking app. Includes low battery notifications.

Order Now
Image

SOS Smartwatch

w/ Fall Detection

$49

95

Per Month

Free Shipping + Free Month*

Order Now

Features

20% Off Device Purchase: $199 $159.20

Image

Device purchase is required for SOS All-In-One, Mobile & SOS Smartwatch

24/7 USA-Based Monitoring

Image

24/7 USA-Based Monitoring

Caregiver Tracking

Image

Check in on mom's current location in real-time and access her location history with our Caregiver Tracking app. Includes low battery notifications.

Fall Detection

Image

Automatically detects a fall and connects with our 24/7 monitoring station without needing to push a button. Feature applies to Mobile Device only.

Order Now
Image

SOS Smartwatch

360° Bundle

$64

95

Per Month

Free Shipping + Free Month*

Order Now

Features

20% Off Device Purchase: $199 $159.20

Image

Device purchase is required for SOS All-In-One, Mobile & SOS Smartwatch

24/7 USA-Based Monitoring

Image

24/7 USA-Based Monitoring

GPS Caregiver Tracking

Image

Check in on mom's current location in real-time and access her location history with our Caregiver Tracking app. Includes low battery notifications.

Fall Detection - Optional

Image

Automatically detects a fall and connects with our 24/7 monitoring station without needing to push a button. Feature applies to Mobile Device only.

In-Home Protection

Image

Bundle an In-Home System with your mobile help button and get complete coverage both in and away from the home.

Discount - Save $59.40/yr

Order Now

*Free Shipping & Free Month on Select Plans. Need Help? Call 1-877-522-9633

Compare Us to the Competition

Save hundreds of dollars over Medical Guardian™, Life Alert®, and others.

Activation and/or
Device Fees

Monthly
Monitoring

Total Cost
(1 year)

Total Cost
(2 years)

Total Cost
(3 years)

$

0

$

29.95

/mo
$

359.40

$

718.80

$

1,078.20

Image

  • Image Image
  • Image Image
$

198.00

$

49.95

/mo
$

797.40

$

1,396.80

$

1,996.20

$

149.95

$

38.95

/mo
$

617.35

$

1,084.75

$

1,552.15

Savings

$

$

$

Activation and/or
Device Fees

Monthly
Monitoring

Total Cost
(1 year)

Total Cost
(2 years)

Total Cost
(3 years)

$

89.40

$

34.95

/mo
$

508.80

$

928.20

$

1,347.60

Image

  • Image Image
$

149.95

$

39.95

/mo
$

629.35

$

1,108.75

$

1,588.15

Savings

$

$

$

Activation and/or
Device Fees

Monthly
Monitoring

Total Cost
(1 year)

Total Cost
(2 years)

Total Cost
(3 years)

$

104.30

$

34.95

/mo
$

523.70

$

943.10

$

1,362.50

Image

  • Image Image
$

149.95

$

46.95

/mo
$

713.35

$

1,276.75

$

1,840.55

Savings

$

$

$

Activation and/or
Device Fees

Monthly
Monitoring

Total Cost
(1 year)

Total Cost
(2 years)

Total Cost
(3 years)

$

159.20

$

39.95

/mo
$

638.60

$

1,118.00

$

1,597.40

Image

  • Image Image
$

199.95

$

42.95

/mo
$

665.35

$

1,180.75

$

1,696.15

Savings

$

$

$

Activation and/or
Device Fees

$

0

Image Image
$

198.00

Image Image
$

149.95

Monthly
Monitoring

$

29.95

/mo
Image Image
$

49.95

/mo
Image Image
$

38.95

/mo

Total Cost
(1 year)

$

359.40

Image Image
$

797.40

Image Image
$

617.35

Savings

$

Total Cost
(2 years)

$

718.80

Image Image
$

1,396.80

Image Image
$

1,084.75

Savings

$

Total Cost
(3 years)

$

1,078.20

Image Image
$

1,996.20

Image Image
$

1,552.15

Savings

$

Activation and/or
Device Fees

$

89.40

Image Image
$

149.95

Monthly
Monitoring

$

34.95

/mo
Image Image
$

39.95

/mo

Total Cost
(1 year)

$

508.80

Image Image
$

629.35

Savings

$

Total Cost
(2 years)

$

928.20

Image Image
$

1,108.75

Savings

$

Total Cost
(3 years)

$

1,347.60

Image Image
$

1,588.15

Savings

$

Activation and/or
Device Fees

$

104.30

Image Image
$

149.95

Monthly
Monitoring

$

34.95

/mo
Image Image
$

46.95

/mo

Total Cost
(1 year)

$

523.70

Image Image
$

713.35

Savings

$

Total Cost
(2 years)

$

943.10

Image Image
$

1,276.75

Savings

$

Total Cost
(3 years)

$

1,362.50

Image Image
$

1,840.55

Savings

$

Activation and/or
Device Fees

$

159.20

Image Image
$

199.95

Monthly
Monitoring

$

39.95

/mo
Image Image
$

42.95

/mo

Total Cost
(1 year)

$

638.60

Image Image
$

665.35

Savings

$

Total Cost
(2 years)

$

1,118.00

Image Image
$

1,180.75

Savings

$

Total Cost
(3 years)

$

1,597.40

Image Image
$

1,696.15

Savings

$

Try Us Risk-Free

We provide a 15-day trial period from the date the system arrives at your doorstep. We encourage you to test the system in multiple areas of the home so you can check the range, volume, and two-way communication.

Vial of Life

Included with every new subscription. The Vial of Life is designed to speak for you when you can't speak for yourself. It allows our customers to have their complete medical information (allergies, medications, etc.) in their home for emergency personnel to reference during an emergency.

2025 Consumer Reports

Bay Alarm Medical rated highest in overall satisfaction by Consumer Reports members .

Google Rating
4.8
Based on 14393 reviews
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Bay Alarm has always responded promptly when I press the contact button. They contacted me to inform me of an issue with cell towers which was causing my device to drain battery power more rapidly... than usual. I followed their advice and was contacted again when the tower issue was resolved, A customer rep followed up to be certain that I was clear about the issue and tested my device to ease my concerns. Very satisfied with their service and responses.My device needed a software update. I followed the clear instructions and my device is fulfilling its purpose. The service received was prompt and courteous. I have always been pleased with the responses and the knowledge of the service personnel.read more
Gloria Bryant
Gloria Bryant
01:05 23 Jun 25
My smartphone alarm device stopped working because I did not do a test after I got it. Called and they helped me get it up and running again. Did a test , then a fall test everything works fine. The... response were quick and efficient. I am confident I will get the help needed promptly. The operator (old and forgot her name quickly) did a fantastic job guiding me through the tests and getting me back up and running. I highly recommend Bay Alarm Medical.read more
Bob Eldridge
Bob Eldridge
00:24 23 Jun 25
Kal was very, very kind, clear, and helpful in sharing information with me about setting up my Dad’s device. I was also grateful that Kal was available to assist on a weekend evening. Thank you!
joy varney
joy varney
22:52 22 Jun 25
Representative worked on my concern and settled it to my satisfaction.He was very patient and efficient.Thanks!
Mary Schneider
Mary Schneider
22:15 22 Jun 25
Jason helped get my Mom’s Bay Alarm medical device back to working properly!
Wanda Faile
Wanda Faile
20:23 22 Jun 25
Talked with Sara today. She helped with pairing all devices to the new unit. Also, with deactivating the old unit. She was extremely kind and patient.
Susan Youngblood
Susan Youngblood
19:21 22 Jun 25
Professional and patient!
Max B. Rothman
Max B. Rothman
18:37 22 Jun 25
Allgood, especially Customer service!
Betsy Savory
Betsy Savory
16:56 22 Jun 25
Sarah was very friendly and supportive. She took care of my questions right away, had me test our equipment and updated our contact information. It was a pleasure working with her.
Judy Stoessel
Judy Stoessel
16:51 22 Jun 25
Worked with Jason and he was very good at explaining everything
Priscilla Driscoll
Priscilla Driscoll
14:46 22 Jun 25
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Frequently Asked Questions

How does it connect to my home?

We offer both in-home and on-the-go devices. Our in-home systems connect via a traditional landline or via cellular and our mobile devices all connect via cellular. If you’re unsure on which system or device to choose, give us a call and we’ll help you figure it out.

What's your refund policy?

You may cancel your Bay Alarm Medical subscription at any time and we will refund any unused months less shipping costs.

Is this eligible for HSA/FSA reimbursement?

YES! All Bay Alarm Medical services are approved eligible for HSA/FSA reimbursement.

What payment options do you offer?

We currently offer Monthly, Quarterly, and Annual payment options. Your card will be automatically charged every month, every three months, or once every year depending on what you choose. Payments can be set up using a credit card or debit card (Visa, MasterCard, or Discover). We do not accept American Express.

Does Insurance cover the costs?

You will need to contact your provider to determine if coverage is available.

What happens if I cancel early?

If you purchase a quarterly or annual plan and cancel early, we will prorate and refund any unused months minus shipping and/or any free month promotions. Please note that we require 3 months of paid service for free shipping and 11 months of paid service for a free month.

Can Medicare cover the costs?

Traditional Medicare (Part A and Part B) does not cover medical alert systems. However, some Medicare Advantage (Part C) plans and private insurers do offer coverage. Some long-term care insurance plans also offer coverage. Read our blog post to learn more about medicare coverage.

How do I cancel service?

Give us a call to let us know you’d like to cancel service. If applicable, ship the equipment back to our corporate headquarters: 1140 Galaxy Way, Suite #150 Concord, CA 94520. We recommend getting a tracking number when shipping the package back to us.

For more details, visit our cancellation page here: https://www.bayalarmmedical.com/cancellations/

Is there a trial period?

Yes. We provide a 15-day trial period from the date the system arrives at your doorstep. If you decide the system isn’t right for you, ship the system back to us and we’ll refund your money minus shipping costs.

Do your medical alert systems come with a warranty?

Your medical alert base station is protected under a warranty with Bay Alarm Medical as long as the issue occurred because of normal “wear and tear,” or manufacturer defect. However, the system is not protected if it is damaged beyond our control. (e.q. water damage, power surge, is dropped and breaks, cut wires, etc.)

Are there any hidden fees?

Bay Alarm Medical does not have any hidden fees associated with our medical alert services. All charges, including any one-time equipment costs, are shown clearly during the checkout process.

Get Started with Bay Alarm Medical Today!

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