Bay Alarm Medical

How do our Medical Alert Devices Work?

Get Rapid 24/7 Emergency Help at the Push of a Button.
  • Emergency medical help at the push of a button

    Need help? Simply push your emergency medical alert button. Remain calm. Help is on the way!

  • 24/7 medical alert monitoring from our call centers

    A trained, 24/7 live operator will speak to you over the console and make sure you're taken care of.

  • We'll send help

    If necessary, we'll contact friends, family, neighbors, and your local 911 emergency services.

Check out our How-To Videos

Sometimes, watching an example makes things so much easier. Check out our collection of videos to learn more about how our system works, our plans, and general information about Bay Alarm Medical.

Head over to our video page

Trustpilot
Best Medical Alert Provider of 2016 4 (447 reviews)
After researching multiple companies, it was easy to see that Bay Alarm was the best company to go with. The representative I worked with on the phone was both knowledgeable and friendly and I felt she had my interest in mind, not a quick phone conversation and sign up. Thank you for giving me and my family the peace of mind to know that I'm safer now than I've ever been. - Anna K, Mooresville NC
In-Home Medical Alert System
In-Home System
From $25/mo

Our most popular medical alert system. Get rapid 24/7 emergency push-button help today. Requires a traditional landline phone jack.

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Automatic Fall Detection
Automatic Fall Detection
From $35/mo

Add an extra layer of reassurance. The system will automatically place a call for help if you're unable to.

Compatible with both landline and cellular in-home life alert systems.

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Cellular Medical Alert System
In-Home Cellular
From $35/mo

For residents without a traditional landline. Get 24/7 medical alert protection without being tied to a phone cord. Powered by AT&T's 3G Network

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Mobile GPS Help Button
Mobile GPS Help Button
From $35/mo

The go-anywhere and do-anything, GPS-equipped medical alert system. Get on-the-go 24/7 protection!

AT&T

Powered by AT&T's Nationwide Cellular Network.

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Smoke & CO
From $39.95/mo

Get all the benefits of our 24/7 life alert system with the added benefits of monitored fire, smoke, and carbon monoxide protection. Requires a traditional landline phone jack.

For a limited time, sign up for our Monitored Smoke & CO service and receive a FREE Lockbox!

Call 1-877-522-9633 for details.

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3 Redundant USA Call Centers

Even our backups have backups.
Medical Alert USA Call Center

Reliability

A medical alert system is only as good as the 24/7 emergency call center that backs it up. Bay Alarm Medical works closely with our USA-based monitoring partner to create a network of highly reliable emergency response centers. Located in Ogden, Utah and Rexburg, Idaho, the two state-of-the-art centers are full duplicates of each other. If one station were to ever go offline, the other station would provide immediate emergency coverage.

Certified & Accredited

CSAA Five Diamond Certified

Both 24/7 emergency medical monitoring centers are CSAA Five Diamond Certified and undergo a rigorous certification process annually, commit to tough quality standards, and agree to random inspections by UL, a nationally recognized testing laboratory.

3 Call Stations

Bay Alarm Medical provides consultation, technical support and customer service from our headquarters in California. We keep 24/7 medical monitoring completely separate from our day to day business operations to ensure that all calls are rapidly responded to.

Family Owned & Operated Since 1946

Bay Alarm Medical has been protecting seniors for nearly 7 decades. Interested? Chat with one of our Care Consultants today!

Nationwide Coverage

Service available all across the United States including Alaska & Hawaii.

Med Alert System USA Coverage

Our medical alarm system is compatible with all standard phone lines, cable providers (Comcast, Time Warner, Cox) and VOIP solutions (AT&T, Verizon). See a detailed list of compatible digital phone providers.

Looking for something to work outside the home? Check out our GPS Mobile Medical Alert

Multi-Lingual Support

¡Hola, 你 好, Privet!

We support over 170 languages to effectively communicate with our non-English or English-as-a-second-language clients!

Popular options include:

  • Spanish
  • Chinese
  • Farsi
  • Vietnamese
  • Russian

See the complete list of supported languages.

Member Discounts Available

Ask about our AARP, AMAC & USAA Member Discounts.

Reviews

Excellent

Rated 9 out of 10 based on 447 reviews. See some of the reviews here.
August 28
Can't take that away from me.
Honestly, I was pleasantly surprised. I didn't particularly want one but my grown son pushed it. I put it on and honestly have not taken it off. Slips right under any garment. You hardly know it's there. Nice to be able to shower with it on. My biggest bonus is seeing how it freed up my 3 grown children. They are great to help and always available but it has added a new layer of confidence to me and to them. Love it.
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August 26
Great job.
My mother recently had a fall but did not have her fall pendant on but was able to push the button. The response was immediate - an ambulance was called then my brothers & I were contacted. We could not have asked for a better response. She was in the hospital for a couple of days but is home & doing well due to such quick action. Thanks,
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August 24
Best move!
The unit is for Mom, 84, still on her own with some daily assist. This unit, from the second it was plugged in and tested, has provided a 24/7 guard if you will, for ANY issue that may arise! All she has to do is press a button! Being new to the "role reversal" of elder care (Parent) this unit gives me not only peace of mind, but also a guarantee of instant assist as I am 45mins away. Bottom line, I would strongly advise anyone who is in the same category as myself, make the move, get this unit in and you too will have another level of continuous protection! The best part, the set up of the unit was so simple..it hurt!! :)
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August 22
Great response time!!
Appreciate the quick response and the courtesy of all involved!!!
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August 22
No emergencies yet
Hoping to not need your assistance so far!
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August 22
Easy, dependable and courteous!
The system is easy to setup. The base unit and buttons are always on and everyone we have been in contact with has been wonderful.
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August 20
Great safety, feel secure
I did have to call for help after I had Bay Alarm Medical necklace just a few weeks. My legs gave out & I fell on my bed, on my stomach. But since I just had shoulder surgery I just NOT suppose to use my arms to lift myself up. Bay Alarm was there & so were the EMTs within 10 minutes. I had slipped to the floor by then & one of the EMTs was able to pick me up very gently & put me back on my scooter. I'm so happy that I have my Bay Alarm system, it really works.
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August 14
Good, reliable service at a great price!
This is the second time we are using Bay Alarm Medical. Both of my parents were alive the first time we needed to use their services. During our emergency they were quick to answer, called the emergency services and stayed with us til they got there. Made me feel really safe. For the price of less than a dollar a day, I would recommend their service to anyone which is why we are keeping my mother on the service.
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August 7
customer service
great, proffesional
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August 6
The necklace button.
My father-in-law accidentally set off the alarm 3 times. The button protrudes slightly and not recessed like other brands. He takes it off to sleep, so he doen't set off the alarm. He needs it most in the night.
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August 4
TESTING MY BAY ALARM MEDICAL SYSTEM
I did as recommended, and the system was spot on. In an absence from my residence I received a phone call on my cell and was told that the electric was down at my residence. That was great to know, and I checked with NV Energy who said the electricity was down and restored. Great service from Bay Alarm. I feel comfortable since I have had Bay Alarm. I have Multiple Sclerosis, and falls can happen in unpredictably. I am able to get up, however if I fell and injured myself that may not be the case. It is nice to know that I have a button to push that will get help for me if required.
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August 3
Trish Howshall is the best of the best
Highly professional interaction with a great company and staff.
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July 28
Payment options are not consumer friendly
I was told by your representative that the only options I have for payment is through my credit card or bank account. I would prefer to pay by check or at least be billed so that I can pay electronically. I would be willing to pay quarterly or even yearly if I wouldn't have to let your company have access to my credit card or bank accounts. I am considering cancelling your service because this method of payment is not comfortable for me.
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July 27
Limited Web Use for Medical Alert program
Unlike other Bay Alarm programs, there appears to be limited options (e.g. device purchasing) for the Medical Alert program.
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July 25
Friendly and helpful
I had issues with getting the base unit to work, enough internet strength to work consistently but I pushed the help button and connected by phone and had a very friendly and helpful person who stuck with me and my technical inadequacy to get it done correctly!
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July 23
Fast response time once button is pushed
I've yet to need the device since I purchased it but both times the company was sent an alarm - when I gave it a practice run and a time when the button was accidentally pressed - the staff responded immediately and most pleasantly, giving me the assurance that should I ever actually need them for real, they will be there for me.
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July 20
Good Customer Response
The customer service department was veryresponsive when my mother could no longer use this product. I appreciated receiving a refund for the unused months of service.
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July 17
Great device.
I recently had the alarm system with the GPS sent to my father. He is elderly and is a fall risk. When I activated the unit I was able to test both the wrist band which has a 1,000 foot range from the unit at the house and the GPS which tracks the location of the person wearing it. We have not had any emergencies at this point but feel secure that if the time comes he will be taken care of in short order. Before ordering the system I went on line and found that Bay is the #1 rated system and by testing the system they have not disappointed.
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July 17
Excellent service
Extremely excellent service. Polite customer service. Very glad to have chosen this company for my safety needs. Feel more secure knowing they are on alert.
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July 11
Fast and easy!
Signing up and getting it installed was easy and fast we have had no problems or complaints the operators were helpful and polite would recommend for anyone that needs this type of service
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  • Call Us
    Call Us

    Get answers about our medical alert systems and rate plans before you buy.

    Call 1-877-522-9633

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