How Do Our Medical Alert Systems Work?

When seconds matter, Bay Alarm Medical delivers.

Push Button

Need help? Push your emergency medical alert button and remain calm. Help is on the way!

We Answer

A trained, 24/7 live operator will speak to you over the console and make sure you're taken care of.

We Respond

We'll contact friends, family, neighbors, and if necessary, your local 911 emergency services.

Jim T. Miller, NBC Today contributor and creator of, demonstrates how to use Bay Alarm Medical’s medical alert system, pricing options, and the importance of why every senior should have one in the home.

Buy Now

Our medical alert systems are designed to make your life easier. Just plug and play! Tools and extra equipment won’t be necessary. But if you do need help, we’re just a call away. See our handy Help Guides which are also included with every system.

Voted Best Medical Alert
Provider of 2021
Google Rating
Based on 5834 reviews

Bay Alarm Medical offered us many more years of independent living for my mother in her life. The confidence and assurance it gave her to have them available at the push of a button allowed her to sleep better and live her life more fully in her condo. Today we part ways with Bay Alarm Medical after 5 and a half years. Thank you Bay Alarm Medical for your great staff and comfortable caring service even when I called to cancel service. Always professional and quality support! I will continue to recommend you to others and would quickly choose to start service again if the need should arrive again in our family.

- Kevin Bailey

In-Home Medical Alert

From $19.95/mo

Our most popular medical alert system for seniors. Get 24/7 help at the push of a button. Available with Automatic Fall Detection and AT&T 4G LTE for homes without a landline . Made and monitored in the USA.

On the Go Help Button

From $24.95/mo

Stay protected while out and about. We'll dispatch local EMS to your location in case of an emergency. Features 4G LTE for fast response times. Made and monitored in the USA.

SOS Smartwatch

From $24.95/mo

A new way to stay protected while out and about. The SOS smartwatch has a physical help button to dispatch local EMS to your location. Features long battery life, water resistance, and gps tracking.

Bundle Packages

From $39.95/mo

Save money when you bundle any of our mobile devices with an in-home medical alert system. Widen your safety net and be covered both in and away from the home.

Automatic Fall Detection

Additional $10/mo

Automatic Fall Detection automatically places a call for help if you’re unable to. Available with In-Home and GPS Mobile medical alert systems.

Made In America

Our family-owned business has been serving fellow Americans since 1946 . We're proud that our core products are designed, manufactured, and monitored exclusively in the United States.

Nationwide Coverage

We provide service all across the United States including Alaska & Hawaii. Our medical alarm system is compatible with most standard phone lines, cable providers (Comcast, Time Warner, Cox, etc.) and VOIP solutions (AT&T, Verizon).


Concord, CA

24/7 Monitoring

Rexberg, ID

Ogden, UT


Concord, CA

24/7 Monitoring

Rexberg, ID

Ogden, UT


Fremont, CA

Louisville, KY


South Jordan, UT

Dallas, TX

Huntsville, AL

Monitored in the USA for Maximum Reliability

A medical alert system is only as good as the 24/7 emergency call center that backs it up. Bay Alarm Medical works closely with our USA-based monitoring partner to create a network of highly reliable emergency response centers. Located in Ogden, Utah and Rexburg, Idaho, the two state-of-the-art centers are full duplicates of each other. If one station were to ever go offline, the other station would provide immediate emergency coverage.

Strategically Separated

Bay Alarm Medical provides consultation, technical support and customer service from our headquarters in California. We keep 24/7 medical monitoring completely separate from our day to day business operations to ensure that all emergency calls are rapidly responded to.

Certified & Rated #1 in America

Both 24/7 emergency medical monitoring centers are CSAA Five Diamond Certified and undergo a rigorous certification process annually, commit to tough quality standards, and agree to random inspections by UL, a nationally recognized testing laboratory.

¡Hola, 你 好, Privet!

We support over 170 languages to effectively communicate with our non-English or English-as-a-second-language clients!

Popular options include: Spanish, Chinese, Farsi, Vietnamese, & Russian.

View All Supported Languages

My Account Manager App

Download our Account Manager App to update payments and account information in the palm of your hands!


Frequently Asked Questions

Are medical alert systems covered by Medicare?

Traditional Medicare doesn't cover medical alert systems, but some Medicare Advantage (Part C) plans and private insurers do. You may also be able to use your HSA or an employer plan to pay for your system. Learn more about Medicare and medical alert systems.

Do senior organizations recommend medical alert systems?

Senior organizations like AARP recommend medical alert systems because they help seniors stay safe and age in place at home. Some medical alert services offer AARP discounts or other special pricing options. Learn how to choose the best medical alert system for your needs.

Do I need a landline to use a medical alert system?

Traditional medical alert systems require a base station in the home connected to a landline. Cellular-based systems also work away from home, and there's no difference in performance if cellular coverage is strong where you are. Let us help you choose the medical alert system that works best for your budget and lifestyle.

Do I need WiFi to use a medical alert system?

Bay Alarm Medical's medical alert systems don't require wifi or an Internet connection. Users communicate directly with our trained operators via their landline or cellular connection.

Voted Best Medical Alert
Provider of 2021

Google Rating
Based on 5834 reviews
Excellent service by Bay Alarm Medical. My mother was home alone and fell . The pendant alarm around her neck worked perfectly. EMTs were contacted, arrived on the scene, and her son was contacted... as wellMy only complaint is that Bay Alarm contacted all 5 persons on the emergency contact list, even though it reached the first person on the list and he said he would arrive at his mother’s house in 10 minutes. Contacting everyone on the emergency list was unnecessary and caused needless more
Stan Lechner
00:01 18 May 21
Your customer service person did a terrific job taking care of our needs to upgrade to a different plan. He was very kind and patient.
James McKinstry
21:50 17 May 21
After being diagnose with A-Fib with RVR, my doctor recommended that I get a medical alert device. I talked to a lot of people and shopped around and chose Bay Alarm Medical. They've been rated as... America's Number One Medical Alert Company. Their response time is phenomenal and their customer service is second to none! Their prices are also extremely reasonable too, which I can't say for a lot of these companies. I got the GPS unit, so it goes everywhere that I go, so I know that anytime I might need help, it's only a button push away! Thanks Bay Alarm Medical for giving me and my family piece of mind! 5 STARS!!!read more
Zzyzx Road
20:34 17 May 21
My mother loves Bay Alarm. It gives her great confidence to have the main device as well as the lanyard around her neck. She's had several occasions to use the service to get help. Someone is always... immediately on the line and EMS is sent right away.I had an excellent customer service experience today ordering a lanyard to replace on the Mom lost. The rep took a lot of care to make sure the right product was ordered. I appreciated the call. My family needed a service we can depend on and Bay Alarm provides us with the confidence we more
Jesse Nahan
20:16 17 May 21
Great customer service. I didn’t want to wait on hold and asked for a call back which I got in 10 minutes. The rep was very helpful and answered my question and asked if I needed other assistance.... Great experience!read more
Roz Jaffe
19:36 17 May 21
Prompt and efficient customer/technical service on a SUNDAY afternoon! I was pleased and impressed that we were able to diagnose and resolve the battery issue with my Dad's GPS medical alert device.... Zach in technical service was a consummate professional from beginning to end and inquired about my Dad's well-being and then was patient as my sometimes cantankerous 90-year-old father insisted on telling the entire story. Zack knew immediately that Dad's 2017 GPS device was a now-obsolete 3G network model and he quickly provided us the information to upgrade to a 5G network model for a modest one-time cost. Bay Alarm Medical has been great to work with since I discovered them after my Mom's death in late 2017 which left Dad all alone out in the country. So far, he remains healthy and independent but the house medical alert device and the GPS device have provided Dad and the rest of our immediate family the peace of mind of knowing Dad can get help anywhere, anytime and that we can keep a digital eye on Dad with text and email alerts. Well done Team Bay Alarm Medical !!read more
Brian Copes
16:48 17 May 21
He was very Patient with me and spent a long time on the phone to help me figure out how to hook up your system
Mona Lisa Landry
23:51 16 May 21
Everyone I spoke with was professional, friendly and knowledgeable. My reason for a four star rating was the process took awhile to complete.
15:09 16 May 21
I called to have my grandmother's life alert fixed, and I spoke with Naveed. He was super helpful and patient with me. My grandmother's house is old and the telephone and internet lines are an... addition to the house as technology evolved. He was super understanding, patient and helpful. I truly appreciate his dedication and he was able to resolve the issue. It turns out that my grandmother's landline wire no longer liked the wall it was attached too, and we moved it and that solved the more
jennifer richardson
02:37 16 May 21
I called Bay alarm to change my phone number and to report a mistaken charge on my bill. The reps I spoke to were very professional and were able to correct my problems
MaryKay Foster
19:54 15 May 21

Voice of Our Seniors

Bay Alarm Medical sets out to redefine aging and provide a platform to discuss elderly representation, life advice, wisdom, and invaluable experiences. We aim to bring awareness to real elderly issues, reduce senior loneliness, and bridge the gap among generations. Follow us on Instagram for weekly updates.

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Does Medicare pay for medical alert systems?

No, typically, Medicare does NOT pay for a medical alert system. Most insurance plans don't pay, but some will, so be sure to check. And there are some other options to help. See our guide for more details: Do Medicare & Insurance Pay for Medical Alert Systems?

Do senior organizations recommend medical alert systems?

Yes. Several senior organizations, including AARP, have issued strong endorsements on the use of life-saving, home medical alert systems. The use of these devices is predicted to continue growing strongly. See: Senior Organizations Endorse Medical Alert Devices

Do you need a landline for a medical alert system?

No, a landline is not needed for a medical alert system. While the base station typically connects to a landline if available, an appropriate cellular signal will also work with comparable results for many home alert systems. See more: Do I Need a Landline To Us Bay Alarm Medical Alert Systems?

What is the range of your medical alert system?

Expect a range of up to 1,000 feet for your medical alert system outside the home - that's about 3 football fields (or 2 acres). For travel further afield, there are GPS-enabled systems too. See more: Do Medical Alert Systems Work Outside The Home?

What battery life does your system have?

The battery life of the wearable part of the home medical alert system is 2-5 years. The base station has a backup battery good for 32 hours in a power outage. See more: Medical Alert Buttons, Alarm Necklaces & Accessories

Google Rating
Based on 5834 reviews