How Do Our Medical Alert Systems Work?

When seconds matter, Bay Alarm Medical delivers.

Push Button

Need help? Push your emergency medical alert button and remain calm. Help is on the way!

We Answer

A trained, 24/7 live operator will speak to you over the console and make sure you're taken care of.

We Respond

We'll contact friends, family, neighbors, and if necessary, your local 911 emergency services.

Listen to Real Calls

Hear actual emergency calls from real customers and experience how different situations are handled by our trained Bay Alarm Medical 24/7 Response Agents.

Hear More Calls
How It Works

Jim T. Miller and the team at KFOR shows the entire suite of Bay Alarm Medical’s medical alert services and discusses the importance of why every senior should have one.

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Easy Setup

Our medical alert systems are designed for plug and play installation – no tools required! But if you do need help, our handy help guides are in included with every system.

SEE HELP GUIDES
Voted Best Medical Alert Provider

If you have health issues or have a loved one that may need immediate medical attention, consider an emergency response solution from Bay Alarm Medical. The In-Home Medical Alert System uses your existing landline and installs in seconds, and offers an extra-large help button and clear hands-free two-way audio. Its landline, cellular, and fall detection coverage are a bit more expensive than the competition, but the system delivered the fastest overall response times and the best portable help button range in our tests. That makes it our Editors' Choice for in-home medical alert systems.

John R. Delaney | Contributing Editor, PCMag

The Bay Alarm Medical On-The-Go GPS Help Button is small, simply designed and easy to use. Even better, the response times to my calls were so quick that it gave me a real sense of confidence in the system’s ability to provide emergency help rapidly and effectively when needed.

Nicole Gregory | Contributor, Forbes Health

Bay Alarm Medical has the fastest average response time of any company we reviewed, at an average of 10 seconds, meaning that customers get the help they need sooner than with other companies. Bay Alarm Medical also scored highly in this category thanks to its generous 30-day free trial period, easy-to-navigate website with a live customer service chat feature, and its A+ rating from the Better Business Bureau.

Christopher Norman, GNP | Senior Care Expert Contributor, Caring.com

Overall, Bay Alarm Medical offers affordable and streamlined on-the-go and in-the-home medical alert systems and services that help seniors live more comfortably. With plenty of affordable add-on accessories and versatile on-the-go options ranging from the GPS help button to an SOS smartwatch — there’s a device that fits every unique need. As a family-owned business for decades, they’ve provided life-saving medical alert systems to over 100,000 customers and live by their code of ethics to provide transparency and protection for aging adults.

Amie Clark | Co-Founder & Senior Editor, TheSeniorList

Some medical alert smartwatches require a smartphone, but the Bay Alarm SOS Smartwatch is functional all on its own. It has two-way calling, so if you press the help button, you can talk directly to the dispatcher through the smartwatch (and you can also talk to your loved ones). It also features location tracking and a built-in step tracker. The battery life ranges from six to 18 hours, depending on usage, and the device is water resistant with a rating of IP67.

Kim Wong-Shing | Senior Associate Editor, CNET

In-Home Medical Alert

From $19.95/mo

Our most popular medical alert system for seniors. Get 24/7 help at the push of a button. Available with Automatic Fall Detection and 4G LTE Cellular for homes without a landline. Made and monitored in the USA.

bay alarm medical in home made in the usa

SOS Mobile

From $29.95/mo

Stay protected while out and about. We'll dispatch local EMS to your location if needed. App-based location tracking included with subscription. Available on both AT&T & Verizon 4GLTE networks for best performance in your area.

SOS Smartwatch

From $29.95/mo

The modern alternative to traditional medical alert systems. The SOS smartwatch has a physical help button to dispatch local EMS to your location. Features ultra-clear two-way talk and enhanced battery life.

Bundle Packages

From $39.95/mo

Save money when you bundle any of our mobile devices with an in-home medical alert system. Widen your safety net and be covered both in and away from the home.

bay alarm medical gps bundle made in usa

Automatic Fall Detection

From $10.00/mo

Automatic Fall Detection automatically places a call for help if you’re unable to. Available as an upgrade with In-Home and Mobile GPS medical alert systems.

Caregiver Tracking

Included with SOS Mobile Subscription

Check in on mom's current location in real-time, access her location history, and get notified if battery levels are low. Caregiver Tracking is included with all SOS Mobile subscriptions.

Caregiver Tracking App
 24/7 MonitoringEquipment CostMonitored in USAUltra Fast LTE CellularCaregiver Tracking
In-Home Landline$19.95/moLeased at no cost24/ 7 USA Monitoring is available with the In-Home Landline plan.
In-Home Cellular$29.95/moLeased at no cost24/ 7 USA Monitoring is available with the In-Home Cellular plan.Ultra Fast LTE Cellular is available with the In-Home Cellular Plan.
SOS Mobile$29.95/mo$7924/ 7 USA Monitoring is available with the Mobile GPS Help Button plan.Ultra Fast LTE Cellular is available with the Mobile GPS Help Button Plan..Caregiver Tracking is available with the Mobile GPS Help Button Plan.
SOS SmartWatch$29.95/mo$15924/ 7 USA Monitoring is available with the SOS Smartwatch plan.Ultra Fast LTE Cellular is available with the SOS Smartwatch Plan.

Made In America

Our family-owned business has been serving fellow Americans since 1946 . We're proud that our core products are designed, manufactured, and monitored exclusively in the United States.

Headquarters

Concord, CA

24/7 Monitoring

Rexberg, ID

Ogden, UT

Headquarters

Concord, CA

24/7 Monitoring

Rexberg, ID

Ogden, UT

Distribution

Fremont, CA

Louisville, KY

Manufacturing

South Jordan, UT

Dallas, TX

Huntsville, AL

Nationwide Coverage

We provide service all across the United States including Alaska & Hawaii. Our medical alarm system is compatible with most standard phone lines, cable providers (Comcast, Time Warner, Cox, etc.) and VOIP solutions (AT&T, Verizon).

Monitored in the USA for Maximum Reliability

A medical alert system is only as good as the 24/7 emergency call center that backs it up. Bay Alarm Medical works closely with our USA-based monitoring partner to create a network of highly reliable emergency response centers. Located in Ogden, Utah and Rexburg, Idaho, the two state-of-the-art centers are full duplicates of each other. If one station were to ever go offline, the other station would provide immediate emergency coverage.

Strategically Separated

Bay Alarm Medical provides consultation, technical support and customer service from our headquarters in California. We keep 24/7 medical monitoring completely separate from our day to day business operations to ensure that all emergency calls are rapidly responded to.

Certifications

Certified & Rated #1 in America

Both 24/7 emergency medical monitoring centers are CSAA Five Diamond Certified and undergo a rigorous certification process annually, commit to tough quality standards, and agree to random inspections by UL, a nationally recognized testing laboratory.

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We support over 170 languages to effectively communicate with our non-English or English-as-a-second-language clients!

Popular options include: Spanish, Chinese, Farsi, Vietnamese, & Russian.

View All Supported Languages

My Account Manager App

Download our Account Manager App to update payments and account information in the palm of your hands!

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Frequently Asked Questions

Are medical alert systems covered by Medicare?

Traditional Medicare doesn't cover medical alert systems, but some Medicare Advantage (Part C) plans and private insurers do. You may also be able to use your HSA or an employer plan to pay for your system. Learn more about Medicare and medical alert systems.

Do senior organizations recommend medical alert systems?

Senior organizations like AARP recommend medical alert systems because they help seniors stay safe and age in place at home. Some medical alert services offer AARP discounts or other special pricing options. Learn how to choose the best medical alert system for your needs.

Do I need a landline to use a medical alert system?

Traditional medical alert systems require a base station in the home connected to a landline. Cellular-based systems also work away from home, and there's no difference in performance if cellular coverage is strong where you are. Let us help you choose the medical alert system that works best for your budget and lifestyle.

Do I need WiFi to use a medical alert system?

Bay Alarm Medical's medical alert systems don't require wifi or an Internet connection. Users communicate directly with our trained operators via their landline or cellular connection.

Google Rating
4.7
Based on 8174 reviews
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Absolute professional with great knowledge of the products.
Becky Zimmer
Becky Zimmer
20:39 07 Aug 22
The staff at Bay Alarm are always on top of things. My alarm went off accidentally and I didn't hear it. The paramedics showed up at the place I was, (which wasn't my home), to make sure everything... was ok.That's great service!! Thank You, Sherry Molinariread more
Sherry Molinari
Sherry Molinari
20:14 07 Aug 22
The Customer service is amazing! The equipment is so good I’ve only had to call a couple of times in 5 years but they are always great to work with. Highly recommend!!!
Scott Richards
Scott Richards
22:57 06 Aug 22
Richelle with Customer Service was exceptionally nice and helpful in walking me through the set up and testing of the new medical alert equipment. She explained each step in detail, not only how to... do it, but why it's important and what to expect when the alarm is activated. In an emergency, small details can make the difference between life and death. She gave excellent advice and helpful tips on how to make the user safer while living independently by himself. #1 Five-Star service in my opinion.read more
Scarlet Dragon
Scarlet Dragon
20:45 06 Aug 22
Shipping was fast. Set-up was difficult for technically challenged. Had to have grandson set it up. We thought you could communicate through the button. To fall in garage and the base is in the... living room, no way to communicate through the button. You can only communicate through the base. I know if you don't respond help will be sent. But if you only need assistance to get up you don't need EMS. I called to discuss and was on hold for 20 minutes and then told to leave a message or call back. I sent a message and didn't receive a response. We are returning the equipment. The representative for cancelling was kind of indignant. "Why didn't you call?" I did! I explained we changed companies I was basically told that I made a big mistake.read more
Toni Toothaker
Toni Toothaker
20:27 06 Aug 22
Person was very patient and helpful. I have no complaints with the company. Always pleasant, helpful, and available to assist.
Laura Shope
Laura Shope
12:01 06 Aug 22
Vanessa was great to work with and helped us arrive at the best solution to fit specific need
Pamela Ricks
Pamela Ricks
23:55 05 Aug 22
We purchased a Bay Alarm Device for our uncle, and it performed very capably and helped him on one occasion. He was recently moved to a retirement home, so we cancelled the subscription, and Richele... was very helpful and polite in assisting us with this. Thank you.read more
G K
G K
22:09 05 Aug 22
Very helpful and nice.
maureen carp
maureen carp
21:55 05 Aug 22
I would like to thank samie, hope I remembered that right with helping me today on my moving coming up. Such a sweet girl.
Kaye Callebs
Kaye Callebs
21:23 05 Aug 22
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Voice of Our Seniors

Bay Alarm Medical sets out to redefine aging and provide a platform to discuss elderly representation, life advice, wisdom, and invaluable experiences. We aim to bring awareness to real elderly issues, reduce senior loneliness, and bridge the gap among generations. Follow us on Instagram for weekly updates.

Does Medicare pay for medical alert systems?

No, typically, Medicare does NOT pay for a medical alert system. Most insurance plans don't pay, but some will, so be sure to check. And there are some other options to help. See our guide for more details: Do Medicare & Insurance Pay for Medical Alert Systems?

Do senior organizations recommend medical alert systems?

Yes. Several senior organizations, including AARP, have issued strong endorsements on the use of life-saving, home medical alert systems. The use of these devices is predicted to continue growing strongly. See: Senior Organizations Endorse Medical Alert Devices

Do you need a landline for a medical alert system?

No, a landline is not needed for a medical alert system. While the base station typically connects to a landline if available, an appropriate cellular signal will also work with comparable results for many home alert systems. See more: Do I Need a Landline To Us Bay Alarm Medical Alert Systems?

What is the range of your medical alert system?

Expect a range of up to 1,000 feet for your medical alert system outside the home - that's about 3 football fields (or 2 acres). For travel further afield, there are GPS-enabled systems too. See more: Do Medical Alert Systems Work Outside The Home?

What battery life does your system have?

The battery life of the wearable part of the home medical alert system is 2-5 years. The base station has a backup battery good for 32 hours in a power outage. See more: Medical Alert Buttons, Alarm Necklaces & Accessories

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Google Rating
4.7
Based on 8176 reviews
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