Coronavirus (Covid-19) Updates

Bay Alarm Medical

March 31, 2020

To our valued customers,

At Bay Alarm Medical, the safety & well-being of our customers are our top priority. As your medical alert provider, we continue to closely monitor the impacts of Coronavirus (COVID-19), and we strive to ensure the health and safety of our collective employees, clients and communities.

With concerns growing daily, we wanted to provide an update on our operations.


Monitoring Operations

All 24/7 emergency monitoring operations are staffed and fully functional. Bay Alarm Medical is designated by the government as an essential service and there will not be any interruptions in service.

Be confident that a trained medical alert representative will answer your call should you need help. Investments we’ve made in technology and personnel to achieve redundancy will allow us to continue to operate uninterrupted during the coming weeks and months.


Business Operations

As an organization that’s primarily focused on serving and protecting the elderly (who are the most at risk with Covid-19) we will still be operating under normal business hours.

Having said that, under CDC recommendations, our business location will have reduced staff. Bay Alarm Medical has implemented work-from-home policies to do our part to help slow and stop the spreading of the virus.

Due to this reduction in business personnel, we are no longer accepting walk-in customers. Please also note that you may experience slightly longer hold times and shipping delays due to increased demand.


As always, thank you for your trust in Bay Alarm Medical. Together, we will overcome these uncharted waters and come out stronger than before.

Sincerely,

Bay Alarm Medical Leadership Team

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