Medical Alert Systems from $19.95

America's #1 Rated Medical Alert Systems

Consumers love Bay Alarm Medical. But, don't just take our word for it.

Bay Alarm Medical delivered the fastest overall response times and the best portable help button range in our tests"

- Alex Colon, PCMag.com

"Bay Alarm Medical takes a very hands-on approach to customer service. Customer care representatives spend time with each decision maker and user early in the process to provide consultation to ensure the customer is getting everything they need and that their loved one is protected."

One of the most reliable and affordable medical alert devices on the market today"

- Jim T Miller, NBC Today

I am very pleased with Bay Alarm Medical. The customer service was excellent from start to finish, meaning from the time I began service with them until the time I ended service due to the passing of my grandmother. We never had any malfunctions with the equipment. The price could not be beat. Most of all, it gave both my grandmother and myself peace of mind. Thank you.

- Natalie of Kansas City, MO

I think I’m careful, but you never know what’s going to happen."

- Jackie of Danville, CA

It has been a pleasure to have been served by you over these years. You have provided such caring, upright service. You were instrumental, as my mother had fallen, in providing the necessary action to get her help. Your prompt reaction was uncanny. I would never hesitate to refer you and the service. The courtesy I have experienced has been first rate.

Bonnie of New York, NY

Google Rating

4.8

Based on 17489 reviews

Great customer service, helped us change out old equipment and get us set up the new one.

Ltrain hobgoblin

19:41 17 Mar 26

The help I received during my recent call to Bay Alarm was very much appreciated. They were knowledgeable, compassionate and helpful.

patty rodgers

18:28 17 Mar 26

Chris helped me find my neighbor,ty chris

M H

17:41 17 Mar 26

Chris was very helpful and explained things so I could understand it.

Marcia Schultz

17:19 17 Mar 26

I wasn't thrilled with the service the Bay Alarm Medical Alert watch provided. We got the watch because it said the watch had fall detection. However, my Dad fell twice and somehow, Bay Alarm didn't... contact my Dad. One time he hit is head. Thankfully someone was in the home and heard the fall. When I asked Bay Alarm why they didn't respond, they said if the fall is not abrupt enough, it may not register as a fall. My Dad fell from a chair he thought would be a good idea to stand on to reach something. The fall landed him in the hospital. If that isn't detected, then I don't know what would need to happen for the watch to detect a fall. On the flip side, we would get calls when absolutely nothing warranted a call.On a positive note, the customer service reps, including the most recent rep, Cal, are always very friendly and eager to assist. However, we have since canceled our service.read more

Alida Ragazzo

17:00 17 Mar 26

Austin was extremely patient, respectful & helpful... he even noticed some very important information that was missed when the account was setup... this important information cuz make the difference... in a life or death situation... thank u very much Austin, u did a great job 👍 👌 👍 👌 👍 👌...read more

Amanda Havens

16:51 17 Mar 26

Roy was very kind in his phone call to me.

Kathy Ackerman

16:32 17 Mar 26

My experience has always been positive

Tom Bowman

16:30 17 Mar 26

Had an issue with billing but they were very and we are back on track. Also, help with alarm test.

Suzanne Emmons

15:19 17 Mar 26

Angele was most helpful. She solved my problem in about a minute. Terrific service.