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Google Rating
4.8
Based on 14911 reviews
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SOS Home

Award-Winning Medical Alert for In-Home Use

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SOS All-In-One

Get 24/7 Protection Both In And Away from Home

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SOS Micro

Discreet, Lightweight On-the-Go Protection

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SOS Smartwatch

Our Tech-Savvy Alternative to Traditional Medical Alert Systems

See How It Works

Jim T. Miller and the team at KFOR shows the entire suite of Bay Alarm Medical’s medical alert services and discusses the importance of why every senior should have one.

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Testimonials

Listen to
Real Calls

Listen to real calls from real Bay Alarm Medical customers in different situations.

Customer falls but only wants to contact a family member (instead of 911)

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Customer is in physical pain and needs immediate emergency help

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Bay Alarm Medical saves the life of a customer that needs help breathing

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America’s #1 Rated Medical Alert Provider

Bay Alarm Medical’s SOS All-In-One with Fall Detection system works on a 4G LTE network, which provides the higher bandwidth needed for more accurate location tracking and better coverage nationwide. The system includes an automatic fall detection button, a neck lanyard, a wearable button with a magnetic attachment and a wristband. The wearable button is lightweight and compact enough to fit comfortably on a keychain, or as a bracelet or necklace.

Nicole Gregory | Contributor, Forbes Health

If you have health issues or have a loved one that may need immediate medical attention, consider an emergency response solution from Bay Alarm Medical. The In-Home Medical Alert System uses your existing landline and installs in seconds, and offers an extra-large help button and clear hands-free two-way audio. Its landline, cellular, and fall detection coverage are a bit more expensive than the competition, but the system delivered the fastest overall response times and the best portable help button range in our tests. That makes it our Editors’ Choice for in-home medical alert systems.

John R. Delaney | Contributing Editor, PCMag

Overall, Bay Alarm Medical offers affordable and streamlined on-the-go and in-the-home medical alert systems and services that help seniors live more comfortably. With plenty of affordable add-on accessories and versatile on-the-go options ranging from the GPS help button to an SOS smartwatch — there’s a device that fits every unique need. As a family-owned business for decades, they’ve provided life-saving medical alert systems to over 100,000 customers and live by their code of ethics to provide transparency and protection for aging adults.

Amie Clark | Co-Founder & Senior Editor, TheSeniorList

Some medical alert smartwatches require a smartphone, but the Bay Alarm SOS Smartwatch is functional all on its own. It has two-way calling, so if you press the help button, you can talk directly to the dispatcher through the smartwatch (and you can also talk to your loved ones). It also features location tracking and a built-in step tracker. The battery life ranges from six to 18 hours, depending on usage, and the device is water resistant with a rating of IP67.

Kim Wong-Shing | Senior Associate Editor, CNET

Google Rating
4.8
Based on 14911 reviews
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All was changed for my new contact person.
Margaret Mariger
Margaret Mariger
23:40 01 Aug 25
My capable CS agents name was Chris, and I appreciated his service!
Gods7* child7**
Gods7* child7**
23:00 01 Aug 25
I recently ordered a medical alert device for my mother, and I had the pleasure of working with Kaitlynn from customer service. She was absolutely amazing! Kaitlynn was incredibly knowledgeable,... kind, and patient throughout the entire process. She took the time to walk me through everything, making sure I understood all the features and options available. Her professionalism and efficiency made what could have been a stressful experience feel easy and reassuring. I sincerely appreciate the outstanding support, and I feel confident knowing my mother is safe with this service. Thank you, Kaitlynn!read more
James
James
22:22 01 Aug 25
Very nice helpful folks that answered all my questions, and got me the best deal.
Harriet Cole
Harriet Cole
20:36 01 Aug 25
Excellent customer service!!!
Gary Ciao
Gary Ciao
20:22 01 Aug 25
Representative for Bay Alarm was extremely helpful to me. She walked me through signing up on the Internet and doing a trial alarm. She saved me a great deal of time trying to figure it out on my... own.I must thank Mary for being informative, patient and extremely helpful.👍read more
Donna Babb
Donna Babb
20:03 01 Aug 25
I was never sure if my device was charged...Rick clarified and I will be getting emails to let me know when I do need to charge BAM device...AND ! We tested the device today too...Grand customer... support! I appreciate the security of this device...by the way, Consumer Reports consistently rates this medical alert device as the BEST- I agree!read more
Nancy Wright
Nancy Wright
19:20 01 Aug 25
Chris was very polite and very helpful. Explained everything I needed to know
Johnna Schloz
Johnna Schloz
16:29 01 Aug 25
The tech people are always there to help. Tiffany did a great job getting my questions answered today. I know I'm protected with this service.
Bobbi Moore
Bobbi Moore
15:29 01 Aug 25
Excellent customer service - I had a billing issue (my credit card was hacked and automatic payment was unable to be processed since the credit card company had revoked its use.) I was able to... explain my circumstances and Customer Service easily accepted an alternate payment. Prompt, considerate service!read more
Weegie Hoffman
Weegie Hoffman
15:20 01 Aug 25
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Google Rating
4.8
Based on 14911 reviews
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