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Google Rating
4.8
Based on 15047 reviews
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SOS Home

Award-Winning Medical Alert for In-Home Use

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SOS All-In-One

Get 24/7 Protection Both In And Away from Home

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SOS Micro

Discreet, Lightweight On-the-Go Protection

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SOS Smartwatch

Our Tech-Savvy Alternative to Traditional Medical Alert Systems

See How It Works

Jim T. Miller and the team at KFOR shows the entire suite of Bay Alarm Medical’s medical alert services and discusses the importance of why every senior should have one.

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Testimonials

Listen to
Real Calls

Listen to real calls from real Bay Alarm Medical customers in different situations.

Customer falls but only wants to contact a family member (instead of 911)

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Customer is in physical pain and needs immediate emergency help

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Bay Alarm Medical saves the life of a customer that needs help breathing

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America’s #1 Rated Medical Alert Provider

Bay Alarm Medical’s SOS All-In-One with Fall Detection system works on a 4G LTE network, which provides the higher bandwidth needed for more accurate location tracking and better coverage nationwide. The system includes an automatic fall detection button, a neck lanyard, a wearable button with a magnetic attachment and a wristband. The wearable button is lightweight and compact enough to fit comfortably on a keychain, or as a bracelet or necklace.

Nicole Gregory | Contributor, Forbes Health

If you have health issues or have a loved one that may need immediate medical attention, consider an emergency response solution from Bay Alarm Medical. The In-Home Medical Alert System uses your existing landline and installs in seconds, and offers an extra-large help button and clear hands-free two-way audio. Its landline, cellular, and fall detection coverage are a bit more expensive than the competition, but the system delivered the fastest overall response times and the best portable help button range in our tests. That makes it our Editors’ Choice for in-home medical alert systems.

John R. Delaney | Contributing Editor, PCMag

Overall, Bay Alarm Medical offers affordable and streamlined on-the-go and in-the-home medical alert systems and services that help seniors live more comfortably. With plenty of affordable add-on accessories and versatile on-the-go options ranging from the GPS help button to an SOS smartwatch — there’s a device that fits every unique need. As a family-owned business for decades, they’ve provided life-saving medical alert systems to over 100,000 customers and live by their code of ethics to provide transparency and protection for aging adults.

Amie Clark | Co-Founder & Senior Editor, TheSeniorList

Some medical alert smartwatches require a smartphone, but the Bay Alarm SOS Smartwatch is functional all on its own. It has two-way calling, so if you press the help button, you can talk directly to the dispatcher through the smartwatch (and you can also talk to your loved ones). It also features location tracking and a built-in step tracker. The battery life ranges from six to 18 hours, depending on usage, and the device is water resistant with a rating of IP67.

Kim Wong-Shing | Senior Associate Editor, CNET

Google Rating
4.8
Based on 15047 reviews
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Agent was knowledgeable, efficient, courteous
Doris Gibson
Doris Gibson
22:14 16 Aug 25
We used a Bay Alarm Medical unit for my elderly dad who lived alone for the past several years. Customer service was wonderful, and it helped to know my dad would have help if he needed it. He... pressed it a few times by accident, and the company called him immediately to make sure he was okay, and once even the fire department showed up because they were really close by. So we knew the process would work if he ever needed it for real. We needed to cancel the service today because my dad will now have a 24 hour live-in caregiver. When I called, I spoke to Jason in customer service, and he was so helpful walking me through the steps of cancellation. He was kind and professional fully understanding our reasons for cancelling. There was no pressure to continue the service, and he expressed concern and well wishes for my dad. This is a great company, and I would recommend them to anyone who has a loved one they are concerned about who lives alone.read more
Shannon Morris
Shannon Morris
21:15 16 Aug 25
Five stars to John who walked me through a technical problem and was able to answer all my questions.
Sue Kundig
Sue Kundig
21:02 16 Aug 25
Jenny is excellent in every way. She is a wonderful assetfor your organization.David Miller
David
David
20:48 16 Aug 25
Sammy was great customer service.
Patty Ann
Patty Ann
19:49 16 Aug 25
Jen was able to understand my issue and resolve it. She was very patient.
Hollanda Dadekian
Hollanda Dadekian
17:04 16 Aug 25
Sammie was awesome and helpful
kelly pape
kelly pape
16:51 16 Aug 25
Chris helped me with resetting my device!
Marcia Mueller
Marcia Mueller
02:54 16 Aug 25
Excellent and very patient in explaining details.
Mary Smessaert
Mary Smessaert
23:40 15 Aug 25
8/15/25 - I previously purchased my chosen alert devices, but I do not need immediate activation. Customer Service assisted me in that quest and confirmed my account and contact preferences.
Jack (Keaka)
Jack (Keaka)
23:33 15 Aug 25
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Google Rating
4.8
Based on 15047 reviews
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