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Google Rating
4.8
Based on 15453 reviews
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SOS Home

Award-Winning Medical Alert for In-Home Use

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SOS All-In-One

Get 24/7 Protection Both In And Away from Home

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SOS Micro

Discreet, Lightweight On-the-Go Protection

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SOS Smartwatch

Our Tech-Savvy Alternative to Traditional Medical Alert Systems

See How It Works

Jim T. Miller and the team at KFOR shows the entire suite of Bay Alarm Medical’s medical alert services and discusses the importance of why every senior should have one.

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Testimonials

Listen to
Real Calls

Listen to real calls from real Bay Alarm Medical customers in different situations.

Customer falls but only wants to contact a family member (instead of 911)

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Customer is in physical pain and needs immediate emergency help

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Bay Alarm Medical saves the life of a customer that needs help breathing

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America’s #1 Rated Medical Alert Provider

Bay Alarm Medical’s SOS All-In-One with Fall Detection system works on a 4G LTE network, which provides the higher bandwidth needed for more accurate location tracking and better coverage nationwide. The system includes an automatic fall detection button, a neck lanyard, a wearable button with a magnetic attachment and a wristband. The wearable button is lightweight and compact enough to fit comfortably on a keychain, or as a bracelet or necklace.

Nicole Gregory | Contributor, Forbes Health

If you have health issues or have a loved one that may need immediate medical attention, consider an emergency response solution from Bay Alarm Medical. The In-Home Medical Alert System uses your existing landline and installs in seconds, and offers an extra-large help button and clear hands-free two-way audio. Its landline, cellular, and fall detection coverage are a bit more expensive than the competition, but the system delivered the fastest overall response times and the best portable help button range in our tests. That makes it our Editors’ Choice for in-home medical alert systems.

John R. Delaney | Contributing Editor, PCMag

Overall, Bay Alarm Medical offers affordable and streamlined on-the-go and in-the-home medical alert systems and services that help seniors live more comfortably. With plenty of affordable add-on accessories and versatile on-the-go options ranging from the GPS help button to an SOS smartwatch — there’s a device that fits every unique need. As a family-owned business for decades, they’ve provided life-saving medical alert systems to over 100,000 customers and live by their code of ethics to provide transparency and protection for aging adults.

Amie Clark | Co-Founder & Senior Editor, TheSeniorList

Some medical alert smartwatches require a smartphone, but the Bay Alarm SOS Smartwatch is functional all on its own. It has two-way calling, so if you press the help button, you can talk directly to the dispatcher through the smartwatch (and you can also talk to your loved ones). It also features location tracking and a built-in step tracker. The battery life ranges from six to 18 hours, depending on usage, and the device is water resistant with a rating of IP67.

Kim Wong-Shing | Senior Associate Editor, CNET

Google Rating
4.8
Based on 15453 reviews
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Cal was very nice and helped with my request.
Jen Camp
Jen Camp
23:01 25 Oct 25
Great service
Alan Stuczynski
Alan Stuczynski
20:39 25 Oct 25
I did a lot of research before choosing this company. I was drawn to the fact that they were a family-owned business, that they had the high technology of Auto Fall detection and the state of the art... medical emergency training for their emergency dispatchers. I got my order a day before it was supposed to come. I chose the all-in-one package which is the mobile unit and the home base unit. I needed a mobile unit because my hard-working, trustworthy and on point seizure alert service dog passed away 3 weeks ago. He prevented me from falling way before I could even sense it. He was never wrong. It will be a while before I can get another trained dog so having the Bay alarm medical alert devices was the next best thing. By the way, if you really want absolute reassurance that you will get the help you need, then get your devices with Auto Fall detection. For my condition, this was without question. By the way, Bay provides at no extra cost, added coverage for a spouse, friend, caretaker! I took advantage of this deal and surprised my housemate with this perk! She was so touched, especially since she's been having a lot of medical problems that could result in a bad fall. Check out their lockbox perk which can house a key to your home so that paramedics can get to you without having to break down a door,or break into your house to get to you. So far so very good. Customer service is quick and cheerful.read more
Lane
Lane
19:47 25 Oct 25
Jason very helful
Jim Holland
Jim Holland
17:49 25 Oct 25
I'd like to say that I spent a lot of time reviewing all the companies out their like this one, for price, value and customer service. I settled on this one, and after a little over a year with you,... I'm glad I did. I like the way the way you helped up set up our watch at the beginning and the way the service operates . Once, On the weekend when you were closed, I've left an email, and I promptly received a call back. I've left a voice mail for a question I had and I got a call back in a timely manner.I had a problem with the device (watch) not taking a charge , we thought it was broken but when one of your customer service associates called me back, she could've sold us another watch easily but she advised us to try and clean the charging port on the watch with alcohol as well as clean the end of the charger . She also spent extra time with me to alert me of valuable things about the service that I did not set up yet. I wish I could could remember her name so I could add it here. She had the perfect temperament for this job. If AI ever takes over customer service, clone this girls' voice and helpful attitude .I was very happy with her because after I gave my 85 year old mom the instructions on how to clean the watch...IT WORKED AGAIN :) customer service saved us about $150 for a new device.Thank you and I'd recommended you to anyone I know that is seeking the services you provide.read more
Nick Theo
Nick Theo
03:57 25 Oct 25
We had, in NW WA, another power outage. When power returned, I tried the recommended "test," using my remote button around my neck. Didn't work so I tried main unit red button and got an "operator."... Asked about my "never recharge" neck button, was then transferred to a tech (with heavy accent). His advice: try again. 3rd time it did set off alarm at your office.read more
David Bailey
David Bailey
03:57 25 Oct 25
Sarah was a great help, pleasant and resolved my issue.
Nicole Jeffries
Nicole Jeffries
21:45 24 Oct 25
Very professional, willing to take all the time to complete the task
Toni & Coy Cross
Toni & Coy Cross
21:02 24 Oct 25
We are learning the system. With some erroneous errors on our part, everyone has been extremely helpful and kind.
Trish Gutwein
Trish Gutwein
20:31 24 Oct 25
I got this alarm for a friend who has dementia. She has a tendency to fall and she lives alone. Having this alarm has given me and her a sense of security. She has used it three times and the... response time has been excellent.read more
Jade Luthi
Jade Luthi
17:07 24 Oct 25
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Google Rating
4.8
Based on 15453 reviews
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