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See How It Works

Jim T. Miller and the team at KFOR shows the entire suite of Bay Alarm Medical’s medical alert services and discusses the importance of why every senior should have one.

Listen to Real Calls

Experience actual emergency calls from real Bay Alarm Medical customers

Customer is in physical pain and needs immediate emergency help

Bay Alarm Medical saves the life of a customer that needs help breathing

Customer falls but only wants to contact a family member (instead of 911)

America's #1 Rated Medical Alert Provider

If you have health issues or have a loved one that may need immediate medical attention, consider an emergency response solution from Bay Alarm Medical. The In-Home Medical Alert System uses your existing landline and installs in seconds, and offers an extra-large help button and clear hands-free two-way audio. Its landline, cellular, and fall detection coverage are a bit more expensive than the competition, but the system delivered the fastest overall response times and the best portable help button range in our tests. That makes it our Editors' Choice for in-home medical alert systems.

John R. Delaney | Contributing Editor, PCMag

The Bay Alarm Medical On-The-Go GPS Help Button is small, simply designed and easy to use. Even better, the response times to my calls were so quick that it gave me a real sense of confidence in the system’s ability to provide emergency help rapidly and effectively when needed.

Nicole Gregory | Contributor, Forbes Health

Bay Alarm Medical has the fastest average response time of any company we reviewed, at an average of 10 seconds, meaning that customers get the help they need sooner than with other companies. Bay Alarm Medical also scored highly in this category thanks to its generous 30-day free trial period, easy-to-navigate website with a live customer service chat feature, and its A+ rating from the Better Business Bureau.

Christopher Norman, GNP | Senior Care Expert Contributor, Caring.com

Overall, Bay Alarm Medical offers affordable and streamlined on-the-go and in-the-home medical alert systems and services that help seniors live more comfortably. With plenty of affordable add-on accessories and versatile on-the-go options ranging from the GPS help button to an SOS smartwatch — there’s a device that fits every unique need. As a family-owned business for decades, they’ve provided life-saving medical alert systems to over 100,000 customers and live by their code of ethics to provide transparency and protection for aging adults.

Amie Clark | Co-Founder & Senior Editor, TheSeniorList

Some medical alert smartwatches require a smartphone, but the Bay Alarm SOS Smartwatch is functional all on its own. It has two-way calling, so if you press the help button, you can talk directly to the dispatcher through the smartwatch (and you can also talk to your loved ones). It also features location tracking and a built-in step tracker. The battery life ranges from six to 18 hours, depending on usage, and the device is water resistant with a rating of IP67.

Kim Wong-Shing | Senior Associate Editor, CNET

Google Rating
4.7
Based on 8036 reviews
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Great customer service. Super friendly and helpful. Waved 1/2 of (excessive) shipping fee for replacement button.
Betty Brookes
Betty Brookes
07:33 20 Jul 22
Sammy was very knowledgeable, kind and patient to work with! She really went the extra mile to help me get our devices all active for my elderly friend! Great job Sammy! Thank you!
Tamera Snyder
Tamera Snyder
04:25 20 Jul 22
Zac was super helpful, efficient and friendly!
Alisa Carini
Alisa Carini
23:40 19 Jul 22
Have this system for my mother and they provide great service. The people are always helpful and friendly to me, as well as with Mom when she sometimes sets off her GPS with fall detection alert by... accident. I would recommend them as reliable and dependable for the elderly, if they will use it!read more
Linda Cebula
Linda Cebula
22:48 19 Jul 22
Wonderful company and customer service. Highly recommend this company.
Catherine Lahm
Catherine Lahm
21:29 19 Jul 22
Although they tell you that the fall detection pendant is not 100% reliable, it worked perfectly for my mother-in-law who was falling frequently before she went to a care home. Great customer... support, highly recommended.read more
Sean Finney
Sean Finney
20:11 19 Jul 22
Customer service is excellent. I had to change the coverage of my account. The CS rep., John, quickly and politely guided me through the process. Piece of cake.
Martin Parker
Martin Parker
18:15 19 Jul 22
Extremely dependable and fantastic customer service. Overall, so very pleased and highly recommend!
Donnielle George
Donnielle George
17:44 19 Jul 22
Bay Alarm Medical has been consistently wonderful during all interactions. All customer service staff and emergency operators have been professional, calming, supportive and helpful whether it was an... emergency situation, a false alarm or a technical question. John A. was very helpful today, July 19th, when I needed to relocate and reset the alarm device. He was very patient and very thorough in listening and in providing information and instructions.read more
Ann Skrzypczak
Ann Skrzypczak
15:51 19 Jul 22
Was very helpful in answering our questions upon setting up the system.
Steve Hansen
Steve Hansen
15:46 19 Jul 22
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Google Rating
4.7
Based on 8036 reviews
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