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America's #1 Rated
Medical Alert Systems

Made in Monitored in the USA

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Feb 07, 2023 7:59 am

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Customer is in physical pain and needs immediate emergency help

Bay Alarm Medical saves the life of a customer that needs help breathing

Customer falls but only wants to contact a family member (instead of 911)

America's #1 Rated Medical Alert Provider

If you have health issues or have a loved one that may need immediate medical attention, consider an emergency response solution from Bay Alarm Medical. The In-Home Medical Alert System uses your existing landline and installs in seconds, and offers an extra-large help button and clear hands-free two-way audio. Its landline, cellular, and fall detection coverage are a bit more expensive than the competition, but the system delivered the fastest overall response times and the best portable help button range in our tests. That makes it our Editors' Choice for in-home medical alert systems.

John R. Delaney | Contributing Editor, PCMag

The Bay Alarm Medical On-The-Go GPS Help Button is small, simply designed and easy to use. Even better, the response times to my calls were so quick that it gave me a real sense of confidence in the system’s ability to provide emergency help rapidly and effectively when needed.

Nicole Gregory | Contributor, Forbes Health

Bay Alarm Medical has the fastest average response time of any company we reviewed, at an average of 10 seconds, meaning that customers get the help they need sooner than with other companies. Bay Alarm Medical also scored highly in this category thanks to its generous 30-day free trial period, easy-to-navigate website with a live customer service chat feature, and its A+ rating from the Better Business Bureau.

Christopher Norman, GNP | Senior Care Expert Contributor, Caring.com

Overall, Bay Alarm Medical offers affordable and streamlined on-the-go and in-the-home medical alert systems and services that help seniors live more comfortably. With plenty of affordable add-on accessories and versatile on-the-go options ranging from the GPS help button to an SOS smartwatch — there’s a device that fits every unique need. As a family-owned business for decades, they’ve provided life-saving medical alert systems to over 100,000 customers and live by their code of ethics to provide transparency and protection for aging adults.

Amie Clark | Co-Founder & Senior Editor, TheSeniorList

Some medical alert smartwatches require a smartphone, but the Bay Alarm SOS Smartwatch is functional all on its own. It has two-way calling, so if you press the help button, you can talk directly to the dispatcher through the smartwatch (and you can also talk to your loved ones). It also features location tracking and a built-in step tracker. The battery life ranges from six to 18 hours, depending on usage, and the device is water resistant with a rating of IP67.

Kim Wong-Shing | Senior Associate Editor, CNET

Google Rating
4.7
Based on 9134 reviews
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Our helper who gave me her name which could have been anything (but Marlene comes to mind) was wonderful.
Kurt Helgerson
Kurt Helgerson
21:04 04 Feb 23
The technician was extremely patient, helpful, and knowledgeable.
Jerry Featherstone
Jerry Featherstone
20:22 04 Feb 23
I am helping my 73 year old brother with purchasing the All in One system from Bay Alarm. The rep that helped us today, Jess, was fantastic. My brother had made some mistakes in his initial ordering... process and had failed to respond to a confirmation email, which caused some problems. Jess very patiently and efficiently worked with us to resolve all problems, and has excellent interpersonal skills. Her assistance was much appreciated!! Also got excellent help from Zach on Feb 2. Amazing knowledge and answers to my questions.read more
Jon Rainey
Jon Rainey
03:10 04 Feb 23
I was very impressed with the service and equipment we received. The activation process went smoothly with the help of the bay alarm representative. All the medical alert response teams provided... feedback and alerted family when mom needed help. I highly recommend Bay Alarm Medical.read more
Laurie hays
Laurie hays
00:08 04 Feb 23
I dealt with a gentleman named John who was very helpful and showed great patience. Very happy with his service.
Lisa Mullen
Lisa Mullen
21:30 03 Feb 23
Very responsive customer service from Vanessa, who was able to answer my questions and resolve the issue I called about.
Keith Hewitt
Keith Hewitt
20:38 03 Feb 23
I was calling to cancel due to three times getting the wrong equipment sent to me. I spoke to Richele who absolutely saved me from canceling today. She looked through the notes. She answered all my... questions. She is sending me what I actually need. I am hopeful that with Richele help your company will get back on track. If not, I will leave but I have all the confidence after speaking with her . Good customer service goes ALONG WAY .read more
Ashley Lee
Ashley Lee
18:14 03 Feb 23
Very helpful and able to answer all questions
Linda Pelto
Linda Pelto
17:35 03 Feb 23
Extremely professional, friendly, and efficient customer service! They handled my request without any hassle. I could not be any happier!!!
Matthew Rovnak
Matthew Rovnak
16:15 03 Feb 23
Both the woman in dispatch and the woman I spoke with to update a phone number were very thorough, conscientious and helpful. They answered all questions without hesitation and asked if they could do... anything else for me. Excellent customer service.read more
Shannon Griffin
Shannon Griffin
21:45 02 Feb 23
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Google Rating
4.7
Based on 9134 reviews
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