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By requesting a consultation from Bay Alarm Medical, you provide your consent for Bay Alarm Medical to contact you via phone, email, text, pre-recorded messages as well as your mobile number using automated technology regarding select offers.

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Listen to Real Calls

Most emergency calls only require assistance from family members or neighbors, with no need for paramedics. However, our dispatchers are ready to handle all situations and levels of severity, to take care of your loved ones needs. Listen to real calls from real Bay Alarm Medical customers in different situations.

Customer is in physical pain and needs immediate emergency help

Bay Alarm Medical saves the life of a customer that needs help breathing

Customer falls but only wants to contact a family member (instead of 911)

America’s #1 Rated Medical Alert Provider

Bay Alarm Medical’s SOS All-In-One with Fall Detection system works on a 4G LTE network, which provides the higher bandwidth needed for more accurate location tracking and better coverage nationwide. The system includes an automatic fall detection button, a neck lanyard, a wearable button with a magnetic attachment and a wristband. The wearable button is lightweight and compact enough to fit comfortably on a keychain, or as a bracelet or necklace.

Nicole Gregory | Contributor, Forbes Health

If you have health issues or have a loved one that may need immediate medical attention, consider an emergency response solution from Bay Alarm Medical. The In-Home Medical Alert System uses your existing landline and installs in seconds, and offers an extra-large help button and clear hands-free two-way audio. Its landline, cellular, and fall detection coverage are a bit more expensive than the competition, but the system delivered the fastest overall response times and the best portable help button range in our tests. That makes it our Editors' Choice for in-home medical alert systems.

John R. Delaney | Contributing Editor, PCMag

Bay Alarm Medical has the fastest average response time of any company we reviewed, at an average of 10 seconds, meaning that customers get the help they need sooner than with other companies. Bay Alarm Medical also scored highly in this category thanks to its generous 30-day free trial period, easy-to-navigate website with a live customer service chat feature, and its A+ rating from the Better Business Bureau.

Christopher Norman, GNP | Senior Care Expert Contributor, Caring.com

Overall, Bay Alarm Medical offers affordable and streamlined on-the-go and in-the-home medical alert systems and services that help seniors live more comfortably. With plenty of affordable add-on accessories and versatile on-the-go options ranging from the GPS help button to an SOS smartwatch — there’s a device that fits every unique need. As a family-owned business for decades, they’ve provided life-saving medical alert systems to over 100,000 customers and live by their code of ethics to provide transparency and protection for aging adults.

Amie Clark | Co-Founder & Senior Editor, TheSeniorList

Some medical alert smartwatches require a smartphone, but the Bay Alarm SOS Smartwatch is functional all on its own. It has two-way calling, so if you press the help button, you can talk directly to the dispatcher through the smartwatch (and you can also talk to your loved ones). It also features location tracking and a built-in step tracker. The battery life ranges from six to 18 hours, depending on usage, and the device is water resistant with a rating of IP67.

Kim Wong-Shing | Senior Associate Editor, CNET

Excellent
Bay Alarm Medical4.8
Based on 18558 reviews
Steve Siebert
1 day ago
The representative that helped me was very knowledgeable about the products and handled my request quickly. Also she was very pleasant to speak with.
Susan Reed
1 day ago
Excellent company. Reasonable prices (compare to Life Alert and you will be glad you chose Bay Alarm). Always helpful when I have called. Highly recommend.Customer service representative Natasha was particularly helpful.
Eggo Chico
1 day ago
Vana was super excellent! She was very articulate, informative, detailed, and very helpful. She deserves 10 stars. Thank you so much Vana!!! Vivian was very helpful with the information I needed. Thank you Vivian!
Anne Wismer
1 day ago
Customer service was excellent. Representative was knowledgable and walked me through everything. Highly recommend Bay Alarm Medical.
Judith Boyle
1 day ago
After receiving an email a few times concerning the battery being too low on my husband's device, I called to ask why this was happening. The young lady was kind and patient. We discussed cleaning and testing the unit. She even stayed on the line while my husband and I tested the unit. Equally, the young man who answered the test, was very thorough and kind. I feel so much better that knowing my 86 year old husband is so much safer wearing the Bay Medical device.
Mary Barna
1 day ago
I had an issue with losing my balance. The time had come to get a medical alarm, since I live alone. Bay Alarm met all of my needs. I wasn't limited to inhouse use. AND the price was right! The staff is courteous with false alarms. I have recommended this company to anyone who asks.
G. Dunham
1 day ago
Vivian walked me through getting my device recharged and connected. She also took information I wanted put on my account.
Pauline
1 day ago
I have used the medical alarm for almost 4 years. They answer immediately when the alarm goes off and are always polite. Haven't had an emergency but have accidently set the alarm off. Ring around alarm got cracked and now you're replacing it. Thank you.
James Chang
2 days ago
Mary is very patience and helpful. She solve my problem.
Robert White
2 days ago
The associate who assisted in setting up the account for my wife was exceptional. Kai was knowledgeable, personable, and very helpful. She answered every question and concern I had, was professional in her approach, and provided one of the best sales/service calls I have had in quite a while. You have an extremely talented associate who provided service exceeding my expectation. Great job!
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