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Our Consumer Reports Rating

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See How It Works

Jim T. Miller and the team at KFOR shows the entire suite of Bay Alarm Medical’s medical alert services and discusses the importance of why every senior should have one.

Listen to Real Calls

Most emergency calls only require assistance from family members or neighbors, with no need for paramedics. However, our dispatchers are ready to handle all situations and levels of severity, to take care of your loved ones needs. Listen to real calls from real Bay Alarm Medical customers in different situations.

Customer is in physical pain and needs immediate emergency help

Bay Alarm Medical saves the life of a customer that needs help breathing

Customer falls but only wants to contact a family member (instead of 911)

America’s #1 Rated Medical Alert Provider

Bay Alarm Medical’s SOS All-In-One with Fall Detection system works on a 4G LTE network, which provides the higher bandwidth needed for more accurate location tracking and better coverage nationwide. The system includes an automatic fall detection button, a neck lanyard, a wearable button with a magnetic attachment and a wristband. The wearable button is lightweight and compact enough to fit comfortably on a keychain, or as a bracelet or necklace.

Nicole Gregory | Contributor, Forbes Health

If you have health issues or have a loved one that may need immediate medical attention, consider an emergency response solution from Bay Alarm Medical. The In-Home Medical Alert System uses your existing landline and installs in seconds, and offers an extra-large help button and clear hands-free two-way audio. Its landline, cellular, and fall detection coverage are a bit more expensive than the competition, but the system delivered the fastest overall response times and the best portable help button range in our tests. That makes it our Editors' Choice for in-home medical alert systems.

John R. Delaney | Contributing Editor, PCMag

Bay Alarm Medical has the fastest average response time of any company we reviewed, at an average of 10 seconds, meaning that customers get the help they need sooner than with other companies. Bay Alarm Medical also scored highly in this category thanks to its generous 30-day free trial period, easy-to-navigate website with a live customer service chat feature, and its A+ rating from the Better Business Bureau.

Christopher Norman, GNP | Senior Care Expert Contributor, Caring.com

Overall, Bay Alarm Medical offers affordable and streamlined on-the-go and in-the-home medical alert systems and services that help seniors live more comfortably. With plenty of affordable add-on accessories and versatile on-the-go options ranging from the GPS help button to an SOS smartwatch — there’s a device that fits every unique need. As a family-owned business for decades, they’ve provided life-saving medical alert systems to over 100,000 customers and live by their code of ethics to provide transparency and protection for aging adults.

Amie Clark | Co-Founder & Senior Editor, TheSeniorList

Some medical alert smartwatches require a smartphone, but the Bay Alarm SOS Smartwatch is functional all on its own. It has two-way calling, so if you press the help button, you can talk directly to the dispatcher through the smartwatch (and you can also talk to your loved ones). It also features location tracking and a built-in step tracker. The battery life ranges from six to 18 hours, depending on usage, and the device is water resistant with a rating of IP67.

Kim Wong-Shing | Senior Associate Editor, CNET

Excellent
Bay Alarm Medical4.8
Based on 17555 reviews
mark arellano
3 days ago
Bay Area Alarm - GOOD !!
Judith Fryer
3 days ago
Tech was very helpful and very knowledgeable!
Thank you Deanna.
Steve Klopp
3 days ago
great experience the operations were knowledgeable and very helpful in ending the service as we no longer needed it.
Robert Green
3 days ago
I signed up for the fall detection alert system for my mother-in-law. The representative named Ivy was fantastic answering all my questions and easily going over the plan details. Have heard and read great reviews on Bay Alarm. Love the month to month flexibility and reasonable monthly charge. At this point I would highly recommend 👍🏻
Christy was very helpful, kind and efficient
Jerry Maughan
4 days ago
We received an e-mail yesterday informing us that our mother's Bay Alarm Medical "console" had lost AC power! We didn't see this email until today! The "console" had not lost AC power! I called tech support & Sammy said it was the battery on her wrist device that had lost its charge. Sammy was very helpful but the letter was wrong and caused great alarm in our family. Such a power failure should trigger a Phone Call from Bay Alarm! Not an e-mail!!
Hans Zambrano
4 days ago
Called because there sends to be such a delay in refreshing location of devices. Had a pleasant conversation with the operator who explained possible causes for delays. By the time I spoke with her the map had updated.
Candy
4 days ago
Very helpful and knowledgeable
I believe the person that helped me was Christy. Great help, very thorough and professional. Great help.
Maureen Johnson
4 days ago
Excellent service and help of understanding the SOS Micro Detect that I purchased for my mother. Matteo walked me thru step by step regarding the device and its function. Mary was so helpful in addressing emergency contacts and such.