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Google Rating
4.8
Based on 14491 reviews
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See How It Works

Jim T. Miller and the team at KFOR shows the entire suite of Bay Alarm Medical’s medical alert services and discusses the importance of why every senior should have one.

Listen to Real Calls

Most emergency calls only require assistance from family members or neighbors, with no need for paramedics. However, our dispatchers are ready to handle all situations and levels of severity, to take care of your loved ones needs. Listen to real calls from real Bay Alarm Medical customers in different situations.

Customer is in physical pain and needs immediate emergency help

Bay Alarm Medical saves the life of a customer that needs help breathing

Customer falls but only wants to contact a family member (instead of 911)

America’s #1 Rated Medical Alert Provider

Bay Alarm Medical’s SOS All-In-One with Fall Detection system works on a 4G LTE network, which provides the higher bandwidth needed for more accurate location tracking and better coverage nationwide. The system includes an automatic fall detection button, a neck lanyard, a wearable button with a magnetic attachment and a wristband. The wearable button is lightweight and compact enough to fit comfortably on a keychain, or as a bracelet or necklace.

Nicole Gregory | Contributor, Forbes Health

If you have health issues or have a loved one that may need immediate medical attention, consider an emergency response solution from Bay Alarm Medical. The In-Home Medical Alert System uses your existing landline and installs in seconds, and offers an extra-large help button and clear hands-free two-way audio. Its landline, cellular, and fall detection coverage are a bit more expensive than the competition, but the system delivered the fastest overall response times and the best portable help button range in our tests. That makes it our Editors' Choice for in-home medical alert systems.

John R. Delaney | Contributing Editor, PCMag

Bay Alarm Medical has the fastest average response time of any company we reviewed, at an average of 10 seconds, meaning that customers get the help they need sooner than with other companies. Bay Alarm Medical also scored highly in this category thanks to its generous 30-day free trial period, easy-to-navigate website with a live customer service chat feature, and its A+ rating from the Better Business Bureau.

Christopher Norman, GNP | Senior Care Expert Contributor, Caring.com

Overall, Bay Alarm Medical offers affordable and streamlined on-the-go and in-the-home medical alert systems and services that help seniors live more comfortably. With plenty of affordable add-on accessories and versatile on-the-go options ranging from the GPS help button to an SOS smartwatch — there’s a device that fits every unique need. As a family-owned business for decades, they’ve provided life-saving medical alert systems to over 100,000 customers and live by their code of ethics to provide transparency and protection for aging adults.

Amie Clark | Co-Founder & Senior Editor, TheSeniorList

Some medical alert smartwatches require a smartphone, but the Bay Alarm SOS Smartwatch is functional all on its own. It has two-way calling, so if you press the help button, you can talk directly to the dispatcher through the smartwatch (and you can also talk to your loved ones). It also features location tracking and a built-in step tracker. The battery life ranges from six to 18 hours, depending on usage, and the device is water resistant with a rating of IP67.

Kim Wong-Shing | Senior Associate Editor, CNET

Google Rating
4.8
Based on 14491 reviews
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Service has been very good with the Bay Alrm team.
jon dommisse
jon dommisse
00:00 30 Jun 25
I was assisted by Derrick. He was very knowledgeable and was able to take care of my purchase without a problem. Derrick was personable and very respectful throughout the process.
Joyce Dommisse
Joyce Dommisse
23:29 29 Jun 25
Jason was extremely helpful, informative, and thorough.
Frank Foote
Frank Foote
23:26 29 Jun 25
The service people are very patient on investigation on the issue with my new unit.
K.O. Cheng
K.O. Cheng
22:14 29 Jun 25
My children researched several sites and found Bar Alarm Medical to have everything they decided I needed. In setting it up, I had some questions and the office staff, via phone, was extremely... helpful in answering my questions when I was frustrated and very polite in understanding my problem and solving it.read more
Barbie Eisenberg
Barbie Eisenberg
20:37 29 Jun 25
Very helpful and friendly. Needed a new band and Kel was helpful in getting it ordered thank you!.
Kathleen Sullivan
Kathleen Sullivan
20:18 29 Jun 25
Called customer service to update the Emergency Plan for my mother’s account. Received help immediately.
Dennis Jusino
Dennis Jusino
18:21 29 Jun 25
Sara was Very helpful and took care of my concerns.
Darren Haner
Darren Haner
18:11 29 Jun 25
I just received the alarm system and was working on getting it set up. Derek was a great help and answered all my questions. He really made me feel valued as a customer.
Karen Kazmierski
Karen Kazmierski
18:09 29 Jun 25
Sammy received my call about my lost Bay Alarm and was fantastic in helpiing me try to find it and when I couldn’t arranging for me tyo receive a new one. 100 stars.
Raymon Grossman
Raymon Grossman
17:39 29 Jun 25
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Google Rating
4.8
Based on 14491 reviews
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