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By requesting a consultation from Bay Alarm Medical, you provide your consent for Bay Alarm Medical to contact you via phone, email, text, pre-recorded messages as well as your mobile number using automated technology regarding select offers.

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Listen to Real Calls

Most emergency calls only require assistance from family members or neighbors, with no need for paramedics. However, our dispatchers are ready to handle all situations and levels of severity, to take care of your loved ones needs. Listen to real calls from real Bay Alarm Medical customers in different situations.

Customer is in physical pain and needs immediate emergency help

Bay Alarm Medical saves the life of a customer that needs help breathing

Customer falls but only wants to contact a family member (instead of 911)

America’s #1 Rated Medical Alert Provider

Bay Alarm Medical’s SOS All-In-One with Fall Detection system works on a 4G LTE network, which provides the higher bandwidth needed for more accurate location tracking and better coverage nationwide. The system includes an automatic fall detection button, a neck lanyard, a wearable button with a magnetic attachment and a wristband. The wearable button is lightweight and compact enough to fit comfortably on a keychain, or as a bracelet or necklace.

Nicole Gregory | Contributor, Forbes Health

If you have health issues or have a loved one that may need immediate medical attention, consider an emergency response solution from Bay Alarm Medical. The In-Home Medical Alert System uses your existing landline and installs in seconds, and offers an extra-large help button and clear hands-free two-way audio. Its landline, cellular, and fall detection coverage are a bit more expensive than the competition, but the system delivered the fastest overall response times and the best portable help button range in our tests. That makes it our Editors' Choice for in-home medical alert systems.

John R. Delaney | Contributing Editor, PCMag

Bay Alarm Medical has the fastest average response time of any company we reviewed, at an average of 10 seconds, meaning that customers get the help they need sooner than with other companies. Bay Alarm Medical also scored highly in this category thanks to its generous 30-day free trial period, easy-to-navigate website with a live customer service chat feature, and its A+ rating from the Better Business Bureau.

Christopher Norman, GNP | Senior Care Expert Contributor, Caring.com

Overall, Bay Alarm Medical offers affordable and streamlined on-the-go and in-the-home medical alert systems and services that help seniors live more comfortably. With plenty of affordable add-on accessories and versatile on-the-go options ranging from the GPS help button to an SOS smartwatch — there’s a device that fits every unique need. As a family-owned business for decades, they’ve provided life-saving medical alert systems to over 100,000 customers and live by their code of ethics to provide transparency and protection for aging adults.

Amie Clark | Co-Founder & Senior Editor, TheSeniorList

Some medical alert smartwatches require a smartphone, but the Bay Alarm SOS Smartwatch is functional all on its own. It has two-way calling, so if you press the help button, you can talk directly to the dispatcher through the smartwatch (and you can also talk to your loved ones). It also features location tracking and a built-in step tracker. The battery life ranges from six to 18 hours, depending on usage, and the device is water resistant with a rating of IP67.

Kim Wong-Shing | Senior Associate Editor, CNET

Google Rating
4.8
Based on 17489 reviews
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Great customer service, helped us change out old equipment and get us set up the new one.
Ltrain hobgoblin
Ltrain hobgoblin
19:41 17 Mar 26
The help I received during my recent call to Bay Alarm was very much appreciated. They were knowledgeable, compassionate and helpful.
patty rodgers
patty rodgers
18:28 17 Mar 26
Chris helped me find my neighbor,ty chris
M H
M H
17:41 17 Mar 26
Chris was very helpful and explained things so I could understand it.
Marcia Schultz
Marcia Schultz
17:19 17 Mar 26
I wasn't thrilled with the service the Bay Alarm Medical Alert watch provided. We got the watch because it said the watch had fall detection. However, my Dad fell twice and somehow, Bay Alarm didn't... contact my Dad. One time he hit is head. Thankfully someone was in the home and heard the fall. When I asked Bay Alarm why they didn't respond, they said if the fall is not abrupt enough, it may not register as a fall. My Dad fell from a chair he thought would be a good idea to stand on to reach something. The fall landed him in the hospital. If that isn't detected, then I don't know what would need to happen for the watch to detect a fall. On the flip side, we would get calls when absolutely nothing warranted a call.On a positive note, the customer service reps, including the most recent rep, Cal, are always very friendly and eager to assist. However, we have since canceled our service.read more
Alida Ragazzo
Alida Ragazzo
17:00 17 Mar 26
Austin was extremely patient, respectful & helpful... he even noticed some very important information that was missed when the account was setup... this important information cuz make the difference... in a life or death situation... thank u very much Austin, u did a great job 👍 👌 👍 👌 👍 👌...read more
Amanda Havens
Amanda Havens
16:51 17 Mar 26
Roy was very kind in his phone call to me.
Kathy Ackerman
Kathy Ackerman
16:32 17 Mar 26
My experience has always been positive
Tom Bowman
Tom Bowman
16:30 17 Mar 26
Had an issue with billing but they were very and we are back on track. Also, help with alarm test.
Suzanne Emmons
Suzanne Emmons
15:19 17 Mar 26
Angele was most helpful. She solved my problem in about a minute. Terrific service.
Larry Bowers
Larry Bowers
15:19 17 Mar 26
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