Home hero image Home hero image

Next
back

By requesting a consultation from Bay Alarm Medical, you provide your consent for Bay Alarm Medical to contact you via phone, email, text, pre-recorded messages as well as your mobile number using automated technology regarding select offers.

CR image

Consumer Reports does not endorse products or services. Learn More

Listen to Real Calls

Most emergency calls only require assistance from family members or neighbors, with no need for paramedics. However, our dispatchers are ready to handle all situations and levels of severity, to take care of your loved ones needs. Listen to real calls from real Bay Alarm Medical customers in different situations.

Customer is in physical pain and needs immediate emergency help

Bay Alarm Medical saves the life of a customer that needs help breathing

Customer falls but only wants to contact a family member (instead of 911)

America’s #1 Rated Medical Alert Provider

Bay Alarm Medical’s SOS All-In-One with Fall Detection system works on a 4G LTE network, which provides the higher bandwidth needed for more accurate location tracking and better coverage nationwide. The system includes an automatic fall detection button, a neck lanyard, a wearable button with a magnetic attachment and a wristband. The wearable button is lightweight and compact enough to fit comfortably on a keychain, or as a bracelet or necklace.

Nicole Gregory | Contributor, Forbes Health

If you have health issues or have a loved one that may need immediate medical attention, consider an emergency response solution from Bay Alarm Medical. The In-Home Medical Alert System uses your existing landline and installs in seconds, and offers an extra-large help button and clear hands-free two-way audio. Its landline, cellular, and fall detection coverage are a bit more expensive than the competition, but the system delivered the fastest overall response times and the best portable help button range in our tests. That makes it our Editors' Choice for in-home medical alert systems.

John R. Delaney | Contributing Editor, PCMag

Bay Alarm Medical has the fastest average response time of any company we reviewed, at an average of 10 seconds, meaning that customers get the help they need sooner than with other companies. Bay Alarm Medical also scored highly in this category thanks to its generous 30-day free trial period, easy-to-navigate website with a live customer service chat feature, and its A+ rating from the Better Business Bureau.

Christopher Norman, GNP | Senior Care Expert Contributor, Caring.com

Overall, Bay Alarm Medical offers affordable and streamlined on-the-go and in-the-home medical alert systems and services that help seniors live more comfortably. With plenty of affordable add-on accessories and versatile on-the-go options ranging from the GPS help button to an SOS smartwatch — there’s a device that fits every unique need. As a family-owned business for decades, they’ve provided life-saving medical alert systems to over 100,000 customers and live by their code of ethics to provide transparency and protection for aging adults.

Amie Clark | Co-Founder & Senior Editor, TheSeniorList

Some medical alert smartwatches require a smartphone, but the Bay Alarm SOS Smartwatch is functional all on its own. It has two-way calling, so if you press the help button, you can talk directly to the dispatcher through the smartwatch (and you can also talk to your loved ones). It also features location tracking and a built-in step tracker. The battery life ranges from six to 18 hours, depending on usage, and the device is water resistant with a rating of IP67.

Kim Wong-Shing | Senior Associate Editor, CNET

Google Rating
4.8
Based on 17364 reviews
js_loader
Zack was very, very helpful.
John Mucha
John Mucha
18:42 11 Mar 26
I'm only canceling because I couldn't get my Dad to properly work the equipment. But Samantha was very friendly and pleasant and completely understanding over the situation. I'm also very happy... with the flexibility I'm given to return the items.read more
ERIC MALORA
ERIC MALORA
18:38 11 Mar 26
Assisted in changing phone # and reviewed my forms. Quite helpful!
Richard Ransdell
Richard Ransdell
17:32 11 Mar 26
Excellent customer service.
Joanne Poirier
Joanne Poirier
16:22 11 Mar 26
Austin did a great job helping me with all my needs!
Charlotte Kassnove
Charlotte Kassnove
16:13 11 Mar 26
Very helpful in answering all my questions about equipment and monitoring of the system as well as setup of online account.
Annette Bellanger
Annette Bellanger
15:21 11 Mar 26
Have used BMA services for over six years and are highly satisfied with the peace of mind they provide. Angie, with BMA Customer Service, is knowledgeable and very helpful.
Alaya Holman
Alaya Holman
15:16 11 Mar 26
Sarah was a great help!! Professional and took care of my issue quickly!
Sherry McKinney
Sherry McKinney
14:29 11 Mar 26
The representative was very nice. Efficient. I wish we were given a choice on bands before mom nearly lost her device. The one that shipped came of twice in 4 days. It's trash. Hoping the new flex... nylon band is better when it arrives otherwise will be canceling before a month is upread more
darren brown
darren brown
13:29 11 Mar 26
They helped me select the plan that best fit our needs andThe representative that assisted me was very knowledgeable, helpful and extremely patient
Mark Smith
Mark Smith
13:12 11 Mar 26
js_loader