Kim did a great job! Customer service was wonderful. Patient, gracious and knowledgeable. I am very pleased with the help.

Professional, clear, friendly, and helpful. We appreciate the staff and products of Bay Alarm Medical.

Seemingly a good company, but the website sales materials could stand to be a little clearer on their various product options. Great support experience!

I called with a question about set up and operation for the SOS unit i ordered for my Mother. Nick was very patient and helpful. My Mother commented on how clear and easy he was to understand.

I called to report a stolen credit car number as it is used for my automatic monthly payment. Ben was very courteous, efficient and professional in handling my concerns. Thank you

Chris was professional and courteous.

Vivian walked me through getting my device recharged and connected. She also took information I wanted put on my account.

Natasha was helpful and through.

Anglia helped me on my service call today. I'm mention her personally because she moved through the call well and was extremely polite and thorough. She spoke English with a foreign accent, but we were able discuss the issue clarity and we got the job done. That's not always the case with so many US Based companies outsourcing Customer Support service to countries around the world. It doesn't matter where Anglia lives or where she is from. She was able to enunciate English clearly enough that we had a pleasant and appreciated experience. It was lovely...so much better. I've had so many extremely bad experiences with with Support Calls to other companies that have left me exhausted and angry. Thanks to Bay Alarm for choosing Anglia wherever she is. I want to emphasize the importance, particularly in Customer Support in the Medical field,

Responses have been immediate. Personnel have been concise, thorough, and personable.