Bay Alarm Medical

How do our Medical Alert Devices Work?

Get Rapid 24/7 Emergency Help at the Push of a Button.
  • Emergency medical help at the push of a button

    Need help? Simply push your emergency medical alert button. Remain calm. Help is on the way!

  • 24/7 medical alert monitoring from our call centers

    A trained, 24/7 live operator will speak to you over the console and make sure you're taken care of.

  • We'll send help

    If necessary, we'll contact friends, family, neighbors, and your local 911 emergency services.

Check out our How-To Videos

Sometimes, watching an example makes things so much easier. Check out our collection of videos to learn more about how our system works, our plans, and general information about Bay Alarm Medical.

Head over to our video page

Best Medical Alert Provider of 2015 4 (339 reviews)
After researching multiple companies, it was easy to see that Bay Alarm was the best company to go with. The representative I worked with on the phone was both knowledgeable and friendly and I felt she had my interest in mind, not a quick phone conversation and sign up. Thank you for giving me and my family the peace of mind to know that I'm safer now than I've ever been. - Anna K, Mooresville NC
In-Home Medical Alert System
In-Home System
From $25/mo

Our most popular medical alert system. Get rapid 24/7 emergency push-button help today. Requires a traditional landline phone jack.

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Automatic Fall Detection
Automatic Fall Detection
From $35/mo

Add an extra layer of reassurance. The system will automatically place a call for help if you're unable to.

Compatible with both landline and cellular in-home alert systems.

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Cellular Medical Alert System
In-Home Cellular
From $35/mo

For residents without a traditonal landline. Get 24/7 medical alert protection without being tied to a phone cord. Powered by AT&T's 3G Network

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Mobile GPS Help Button
Mobile GPS Help Button
From $35/mo

The go-anywhere and do-anything, GPS-equipped medical alert system. Get on-the-go 24/7 protection!


Powered by T-Mobile's Nationwide Cellular Network.

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Smoke & CO
From $39.95/mo

Get all the benefits of our 24/7 medical alert system with the added benefits of monitored fire, smoke, and carbon monoxide protection. Requires a traditional landline phone jack.

For a limited time, sign up for our Monitored Smoke & CO service and recieve a FREE Lockbox!

Call 1-877-522-9633 for details.

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3 Redundant USA Call Centers

Even our backups have backups.
Medical Alert USA Call Center


A Medical Alert System is only as good as the 24/7 emergency call center that backs it up. Bay Alarm Medical works closely with our USA-based monitoring partner to create a network of highly reliable emergency response centers. Located in Ogden Utah and Rexburg Idaho, the two state-of-the-art centers are full duplicates of each other. If one station were to ever go offline, the other station would provide immediate emergency coverage.

Certified & Accredited

CSAA Five Diamond Certified

Both 24/7 emergency medical monitoring centers are CSAA Five Diamond Certified and undergo a rigorous certification process annually, commit to tough quality standards, and agree to random inspections by UL, a nationally recognized testing laboratory.

3 Call Stations

Bay Alarm Medical provides consultation, technical support and customer service from our headquarters in California. We keep 24/7 medical monitoring completely separate from our day to day business operations to ensure that all calls are rapidly responded to.

Family Owned & Operated Since 1946

Bay Alarm Medical has been protecting seniors for nearly 7 decades. Interested? Chat with one of our Care Consultants today!

Nationwide Coverage

Service available all across the United States including Alaska & Hawaii.

Med Alert System USA Coverage

Our system is compatible with all standard phone lines, cable providers (Comcast, Time Warner, Cox) and VOIP solutions (AT&T, Verizon). See a detailed list of compatible digital phone providers.

Looking for something to work outside the home? Check out our GPS Mobile Medical Alert

Multi-Lingual Support

¡Hola, 你 好, Privet!

We support over 170 languages to effectively communicate with our non-English or English-as-a-second-language clients!

Popular options include:

  • Spanish
  • Chinese
  • Farsi
  • Vietnamese
  • Russian

See the complete list of supported languages.

Member Discounts Available

Ask about our AARP, AAA & USAA Member Discounts.



Rated 9 out of 10 based on 339 reviews. See some of the reviews here.
February 8
Nice to have even if you don't use it
I have been lucky, since I installed the system I have not need to use it.
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February 8
Nice to have something nearby that can be relied upon when you are living alone.
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February 8
Very easy
Thanks you for easy sign up
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February 6
Easy and timely service
Easy and timely service
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February 1
Very responsive
New user, accidentally activated system personnel were very understanding and helpful.
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January 30
GPS good-Lanyard not so good
So far I have tested the unit and it has worked fine but had trouble with Lanyard. It is too long so I shortened it with adjustment button-then it became too bulky at top of neck and became very uncomfortable to wear. Called Bay Alarm-no help. Went on line to purchase shorter one but no luck. Finally went to tailor who cut it in half-removed bulky area an patched it together-now it is good
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January 27
i have been with you people since april 2015 with no issues.
Whether it's calling in new credit card info, activating the alarm every month at my fathers home to make sure it's working ok, to waiting for the responder to call back in a quick period of time, everyone has been great. Thank you so much bay alarm medical for your great service.
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January 25
customer service
great customer service and very helpful
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January 25
The GPS system
I would like to feel safe when I am away from home, so was a bit miffed when I found no instructions came with the unit, which admittedly, I have not yet tested.
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January 23
Bay Alarm
Seems a little too long in responding when press help button. Responders are always completely kind and caring
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January 15
Bay Medical
I am very happy that I signed up with Bay Medical. For the most part, they have been exceptionally responsive and helpful. There was one incident when the alarm sounded, my parent were contacted and still EMT was called. If my parents respond to the phone call, the established protocol says the incident is over. Why were EMT services called?
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January 14
They have been wonderful so far aand I hope I don't need to push the alarm
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January 12
Bay Alarm was there when I needed tham.
I had fallen and could not get up. Bay Alarm contacted 911, and they came and helped me. They were there when I needed them, or I couldn't have gotten up on my own. Thank you!
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January 6
Customer Service made good on my problems
Today I spoke with Bay Alarm customer service and they resolved all my issues. The man who answered listened carefully and understood the problems I had had and resolved them. The supervisor insisted on talking with me to apologize for all the issues/problems I encountered. She was not only professional but could put herself in my place and understand my frustration with the previous service. She spoke to me as one human to another and not as just a representative of a company. I own a business, talk daily to customers, and know from long experience that listening and proper treatment of customers is the key to success, not just having quality products, and I appreciate how I was treated today by Bay Alarm Medical.
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January 5
Very courteous and answered calls quickly.
Nothing more to say.
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January 4
My Review
I experienced excellent service on 01/03/2016 when I did my monthly test on my medical alert equipment. Thank you.
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January 1
Great service with helpful, non-overbearing staff.
Staff were so helpful. I liked how I could deal with one rep. I called back several times with questions and was able to talk to the same rep until I made my final decision. It is very reassuring to know our elderly aunt is just a push of a button away from help if she needs it.
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January 1
Alarm related to wrong address
I have only used your system a short time. However, my alarm went off while I was walking in the neighborhood (don't know why), and when I returned home the Sheriff was at a house across the street. Later, the officer came to me. It seems my alarm activated action at 3255 Chamberlain Circle (not my house ); they had broken in through a window screen to enter when no one answered the door. My neighbor was NOT happy when she returned home. The Sheriff went to the number provided by your service.
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December 27
Great service
We are very happy with our Bay Alarm system. The customer service is excellent and so was the response time from the fire dept when we accidentally set it off. Hopefully we will never need it in an emergency but it gives us a lot of peace of mind.
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December 21
I have had no issues so far.
No problems.
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    Call 1-877-522-9633

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