Bay Alarm Medical

How do our Medical Alert Devices Work?

Get Rapid 24/7 Emergency Help at the Push of a Button.
  • Emergency medical help at the push of a button

    Need help? Simply push your emergency medical alert button. Remain calm. Help is on the way!

  • 24/7 medical alert monitoring from our call centers

    A trained, 24/7 live operator will speak to you over the console and make sure you're taken care of.

  • We'll send help

    If necessary, we'll contact friends, family, neighbors, and your local 911 emergency services.

Check out our How-To Videos

Sometimes, watching an example makes things so much easier. Check out our collection of videos to learn more about how our system works, our plans, and general information about Bay Alarm Medical.

Head over to our video page

Best Medical Alert Provider of 2015 4 (186 reviews)
After researching multiple companies, it was easy to see that Bay Alarm was the best company to go with. The representative I worked with on the phone was both knowledgeable and friendly and I felt she had my interest in mind, not a quick phone conversation and sign up. Thank you for giving me and my family the peace of mind to know that I'm safer now than I've ever been. - Anna K, Mooresville NC
In-Home Medical Alert System
In-Home System
From $23.95/mo

Our most popular medical alert system. Get rapid 24/7 emergency push-button help today. Requires a traditional landline phone jack.

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Automatic Fall Detection
Automatic Fall Detection
From $33.95/mo

Add an extra layer of reassurance. The system will automatically place a call for help if you're unable to.

Compatible with both landline and cellular in-home alert systems.

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Cellular Medical Alert System
In-Home Cellular
From $29.95/mo

For residents without a traditonal landline. Get 24/7 medical alert protection without being tied to a phone cord. Powered by AT&T's 3G Network

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Mobile GPS Help Button
Mobile GPS Help Button
From $29.95/mo

The go-anywhere and do-anything, GPS-equipped medical alert system. Get on-the-go 24/7 protection!


Powered by T-Mobile's Nationwide Cellular Network.

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Smoke & CO
From $39.95/mo

Get all the benefits of our 24/7 medical alert system with the added benefits of monitored fire, smoke, and carbon monoxide protection. Requires a traditional landline phone jack.

For a limited time, sign up for our Monitored Smoke & CO service and recieve a FREE Lockbox!

Call 1-877-522-9633 for details.

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3 Redundant USA Call Centers

Even our backups have backups.
Medical Alert USA Call Center


A Medical Alert System is only as good as the 24/7 emergency call center that backs it up. Bay Alarm Medical works closely with our USA-based monitoring partner to create a network of highly reliable emergency response centers. Located in Ogden Utah and Rexburg Idaho, the two state-of-the-art centers are full duplicates of each other. If one station were to ever go offline, the other station would provide immediate emergency coverage.

Certified & Accredited

CSAA Five Diamond Certified

Both 24/7 emergency medical monitoring centers are CSAA Five Diamond Certified and undergo a rigorous certification process annually, commit to tough quality standards, and agree to random inspections by UL, a nationally recognized testing laboratory.

3 Call Stations

Bay Alarm Medical provides consultation, technical support and customer service from our headquarters in California. We keep 24/7 medical monitoring completely separate from our day to day business operations to ensure that all calls are rapidly responded to.

Family Owned & Operated Since 1946

Bay Alarm Medical has been protecting seniors for nearly 7 decades. Interested? Chat with one of our Care Consultants today!

Nationwide Coverage

Service available all across the United States including Alaska & Hawaii.

Med Alert System USA Coverage

Our system is compatible with all standard phone lines, cable providers (Comcast, Time Warner, Cox) and VOIP solutions (AT&T, Verizon). See a detailed list of compatible digital phone providers.

Looking for something to work outside the home? Check out our GPS Mobile Medical Alert

Multi-Lingual Support

¡Hola, 你 好, Privet!

We support over 170 languages to effectively communicate with our non-English or English-as-a-second-language clients!

Popular options include:

  • Spanish
  • Chinese
  • Farsi
  • Vietnamese
  • Russian

See the complete list of supported languages.

Member Discounts Available

Ask about our AARP, AAA & USAA Member Discounts.



Rated 9.2 out of 10 based on 186 reviews. See some of the reviews here.
October 6
DO NOT PURCHASE FOR LOVED ONES! $200 due when it stops working!!!
We bought this unit a month ago while my grandmother was in and out of a care center and it initially worked great when we set it up, then 2 weeks in it started saying the internet strength was weak...(we never moved the unit for 2 weeks, it worked fine). We also bought the wall adapter incase of power outage (which most people would purchase). The units lights completely went out and it died. I called to trouble shoot and got Monica, instead of good customer service she puts me on hold as she talks to her supervisor. He then informed her now we owe them $200 because the unit was damaged....due to power surge OR power failure! I bought the plug in to prevent that from happening and she told me there was nothing more she could do and that we could not get a replacement without sending the unit back and paying another $200. This is a sure way to cause more stress to your family and your loved one who needs this kind of help. Please do not make the mistake I did and read over all the negative comments. They are TRUE. This company is a SCAM!As stated below it was a "misunderstanding" now I was told twice by Monica that I was to pay $200 to get a new system, if it was my grandmother calling they would have taken her to the cleaners!!! Not a proper way to run any business, I am worried for all the elderly that they have taken advantage of in the past and in the future due to inexperienced staff.After a lot of unnecessary upset and time wasted the problem has been corrected.
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October 4
So far, so good!
Thank God that I have not had to use my alert system. However, I did receive a call one day that my system was disconnected. It turns out that the breaker switch had tripped and I was unaware of this. So, they are on their toes!Thank you Bay Alarm. I feel much better knowing you are around!Debbie
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October 4
Happy Customer
I feel very safe, i was always afraid to be home alone but now I feel safe that I have someone here with me at all times. Thank you for my self assurance I can be home alone and feel safe. Thank you,
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September 30
horrible customer service when you need it!
Really terrible service! No one there knows what's going on!In the past, I used this service and recommended it to several friends, that was until the company informed us our unit needed to be replaced.Bay alarm sent out a replacement unit that did not work, when I called their agent they said technical support was closed so I couldn't get help to the next day. Also, They didn't send out the right amount of new emergency buttons- we were told the old buttons weren't compatible with our old system, but when I called to order the extra button, the phone agent said they were compatible. When I made another call to a manager, she said they are not compatible, so basically, had I not checked, the alarm button my mom wears would not have activated the new unit they sent out. Use a different company that knows what it is doing.
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September 19
I am pleased with your company
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September 16
Knowledgeable & Service-Oriented
Our family was very satisfied with the assistance provided over the phone in discussing and determining the needs we had in making sure our father's needs were met as well as the assistance given in setting up the whole system. Your customer service operators are very informative and helpful in covering all of the things one needs to think of.
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September 7
I feel safe
I am alone at home most of the day and have fallen in the past. My family insisted that I get Bay Alarm Medical. Now they're happy and I feel protected.
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August 30
Peace of mind - finally!
My nearly 97-year old mother is a very capable woman and feisty woman. However, when she fell outside while working in her garden (many hundred feet from the house), it was peace of mind to know that when she pressed the help button, that assistance was on the way when Bay Alarm Medical called and couldn't "reach" her. Other systems didn't have the "distance" we needed, and the technicians have been pleasant and professional.
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August 20
Unhidden charges
Be careful and read all disclosures. My 92 year old mother is now having to pay $200 dollars because she had a power surge in her house caused by faulty wiring coming to the house that the utility company did not maintain.The unit stopped working and instead of them replacing it for us we have to purchase it without a replacement.
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August 19
I am a new owner and gratefully have not had to use the system
I trust when and if I have to use it I will be greatful it works like it was explained to me Dorothy J. Riordan
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