i. Private Policy
Click here to view our California Private Policy
ii. Personal Information
We do not collect personal information about you except when you specifically and knowingly provide it to us. You expressly authorize BAM to disclose information contained on forms you may fill out (either on this web site or in paper form) that request personal information such as your name, address, telephone number, medical history, medications, email address etc., or information you give us orally via telephone or via the two-way audio feature of the personal emergency response system to emergency personnel (e.g. physicians or other health care providers, paramedics, fire department, ambulance services) who may be notified of a possible emergency or contacts/responders you have listed and provided to us. BAM does not provide any health services, including without limitation, diagnosis, treatment or medical advice. We only notify emergency personnel and other contacts/responders of a system activation and forward information you have provided to us. BAM does not verify or validate the accuracy or completeness of any information you have provided to us.
We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell your personal information to third parties.
We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.
Our shopping cart is hosted by our e-commerce solutions provider. They host our ordering system and collect your billing information directly from you for the purpose of processing your order. This company does not use this information for any other purpose.
You understand and agree that in conjunction with employee training, quality control and the provision of services, we may monitor and/or electronically record audio related to monitored activity at your location, as well as conversations with you, emergency services providers, and your contacts/responders. You consent to us using information about you to (i) administer services, offer you new products or services, enforce the terms of the agreement between you and us, prevent fraud and respond to regulatory and legal requirements, (ii) respond to a subpoena or other such legal process, and (iii) use and share aggregate customer information and statistics that do not include information that identifies you personally. You agree that we may contact you by telephone, facsimile, e-mail or other Internet facilities, with respect to the system and services we provide and new offerings of systems or services we may make available in the future.
Some of our pages utilize framing techniques to serve content to/from our partners while preserving the look and feel of our site. Please be aware that you are providing your personal information to these third parties and not to www.bayalarmmedical.com
To review and update your personal information to ensure it is accurate or if you no longer desire our service you may update or ask to have it removed by e-mailing us at [email protected] or calling 1-877-522-9633.
You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can contact us at ([email protected]).
We post customer testimonials/comments/reviews on our web site which may contain personal information. We do obtain the customer’s consent via email prior to posting the testimonial to post their name along with their testimonial. If you wish to update or delete your testimonial, you can contact us at [email protected].
Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at [email protected]. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
If you choose our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit our site. BAM stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Your friend may contact us at [email protected] to request that we remove this information from our database.
iv. Collection of Information
As it is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track user’s movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personal information. IP addresess are not tied to personal information.
We use a chat feature to assist you with providing accurate help and consultation with questions regarding our medical alert products and services. If our chat feature is offline we will collect your name and email address so that we may reply to your request. This information will be used to contact you at a later time to answer any questions regarding our products and services.
The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at [email protected]. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Our Site includes links to other Web sites whose privacy practices may differ from those of (Bay Alarm Medical). If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any Web site you visit.