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Google Rating
4.8
Based on 12635 reviews
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SOS Home

Award-Winning Medical Alert for In-Home Use

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SOS All-In-One

Get 24/7 Protection Both In And Away from Home

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SOS Micro

Discreet, Lightweight On-the-Go Protection

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SOS Smartwatch

Our Tech-Savvy Alternative to Traditional Medical Alert Systems

See How It Works

Jim T. Miller and the team at KFOR shows the entire suite of Bay Alarm Medical’s medical alert services and discusses the importance of why every senior should have one.

Listen to Real Calls

Most emergency calls only require assistance from family members or neighbors, with no need for paramedics. However, our dispatchers are ready to handle all situations and levels of severity, to take care of your loved ones needs. Listen to real calls from real Bay Alarm Medical customers in different situations.

Customer is in physical pain and needs immediate emergency help

Bay Alarm Medical saves the life of a customer that needs help breathing

Customer falls but only wants to contact a family member (instead of 911)

America’s #1 Rated Medical Alert Provider

Bay Alarm Medical’s SOS All-In-One with Fall Detection system works on a 4G LTE network, which provides the higher bandwidth needed for more accurate location tracking and better coverage nationwide. The system includes an automatic fall detection button, a neck lanyard, a wearable button with a magnetic attachment and a wristband. The wearable button is lightweight and compact enough to fit comfortably on a keychain, or as a bracelet or necklace.

Nicole Gregory | Contributor, Forbes Health

If you have health issues or have a loved one that may need immediate medical attention, consider an emergency response solution from Bay Alarm Medical. The In-Home Medical Alert System uses your existing landline and installs in seconds, and offers an extra-large help button and clear hands-free two-way audio. Its landline, cellular, and fall detection coverage are a bit more expensive than the competition, but the system delivered the fastest overall response times and the best portable help button range in our tests. That makes it our Editors' Choice for in-home medical alert systems.

John R. Delaney | Contributing Editor, PCMag

Bay Alarm Medical has the fastest average response time of any company we reviewed, at an average of 10 seconds, meaning that customers get the help they need sooner than with other companies. Bay Alarm Medical also scored highly in this category thanks to its generous 30-day free trial period, easy-to-navigate website with a live customer service chat feature, and its A+ rating from the Better Business Bureau.

Christopher Norman, GNP | Senior Care Expert Contributor, Caring.com

Overall, Bay Alarm Medical offers affordable and streamlined on-the-go and in-the-home medical alert systems and services that help seniors live more comfortably. With plenty of affordable add-on accessories and versatile on-the-go options ranging from the GPS help button to an SOS smartwatch — there’s a device that fits every unique need. As a family-owned business for decades, they’ve provided life-saving medical alert systems to over 100,000 customers and live by their code of ethics to provide transparency and protection for aging adults.

Amie Clark | Co-Founder & Senior Editor, TheSeniorList

Some medical alert smartwatches require a smartphone, but the Bay Alarm SOS Smartwatch is functional all on its own. It has two-way calling, so if you press the help button, you can talk directly to the dispatcher through the smartwatch (and you can also talk to your loved ones). It also features location tracking and a built-in step tracker. The battery life ranges from six to 18 hours, depending on usage, and the device is water resistant with a rating of IP67.

Kim Wong-Shing | Senior Associate Editor, CNET

Google Rating
4.8
Based on 12635 reviews
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Very efficient service. Resolved problem.
John Lineweaver
John Lineweaver
00:51 14 Oct 24
Bay Alarm Medical gave a great piece of mind for 95 year old mother who lived alone. It’s a wonderful service! Highly recommend.
Joseph Judge
Joseph Judge
23:51 13 Oct 24
He was very polite and knowledgeable. An excellent employee. English was very good which made the conversation much easier for me.
Kay Herrin
Kay Herrin
21:03 13 Oct 24
My experience was very good and would give a high recommendation to anyone who needs a personal medical alarm. Austin was especially helpful with resolving a network outage issue. Again very... reputable company to do business with.read more
Chris Walter
Chris Walter
20:49 13 Oct 24
helpful agent; identified the problem for me
Romie Miller
Romie Miller
21:00 12 Oct 24
Excellent customer service provided by Asa. I really appreciate her patience and thorough explanations
Kim Millett
Kim Millett
16:40 12 Oct 24
My wife and I are users of Bay Alarm Medical's "SOS Mobile" devices with fall detection. We are pleased with the rapid response (always well under one minute) that connects us with an emergency... specialist in the U.S. who can initiate local 911 emergency response or support other needs. The company encourages its customers to periodically test the service and automatically monitors battery charge and sends an email if they detect low battery.read more
Mark Diez
Mark Diez
22:06 11 Oct 24
Very efficient & cordial.
Marina Thomas
Marina Thomas
21:45 11 Oct 24
Jasmine was extremely I mean extremely helpful, as opposed to the first person that answered my 1st distress call, she hung up on me!
Darryl Palmer
Darryl Palmer
21:36 11 Oct 24
The staff was extremely helpful and patient helping me set this system up for our Mama . Very friendly and knowledgable Thank you
Erna Mckee
Erna Mckee
21:33 11 Oct 24
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Google Rating
4.8
Based on 12635 reviews
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