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Listen to Real Calls

Most emergency calls only require assistance from family members or neighbors, with no need for paramedics. However, our dispatchers are ready to handle all situations and levels of severity, to take care of your loved ones needs. Listen to real calls from real Bay Alarm Medical customers in different situations.

Customer is in physical pain and needs immediate emergency help

Bay Alarm Medical saves the life of a customer that needs help breathing

Customer falls but only wants to contact a family member (instead of 911)

America’s #1 Rated Medical Alert Provider

Bay Alarm Medical’s SOS All-In-One with Fall Detection system works on a 4G LTE network, which provides the higher bandwidth needed for more accurate location tracking and better coverage nationwide. The system includes an automatic fall detection button, a neck lanyard, a wearable button with a magnetic attachment and a wristband. The wearable button is lightweight and compact enough to fit comfortably on a keychain, or as a bracelet or necklace.

Nicole Gregory | Contributor, Forbes Health

If you have health issues or have a loved one that may need immediate medical attention, consider an emergency response solution from Bay Alarm Medical. The In-Home Medical Alert System uses your existing landline and installs in seconds, and offers an extra-large help button and clear hands-free two-way audio. Its landline, cellular, and fall detection coverage are a bit more expensive than the competition, but the system delivered the fastest overall response times and the best portable help button range in our tests. That makes it our Editors' Choice for in-home medical alert systems.

John R. Delaney | Contributing Editor, PCMag

Bay Alarm Medical has the fastest average response time of any company we reviewed, at an average of 10 seconds, meaning that customers get the help they need sooner than with other companies. Bay Alarm Medical also scored highly in this category thanks to its generous 30-day free trial period, easy-to-navigate website with a live customer service chat feature, and its A+ rating from the Better Business Bureau.

Christopher Norman, GNP | Senior Care Expert Contributor, Caring.com

Overall, Bay Alarm Medical offers affordable and streamlined on-the-go and in-the-home medical alert systems and services that help seniors live more comfortably. With plenty of affordable add-on accessories and versatile on-the-go options ranging from the GPS help button to an SOS smartwatch — there’s a device that fits every unique need. As a family-owned business for decades, they’ve provided life-saving medical alert systems to over 100,000 customers and live by their code of ethics to provide transparency and protection for aging adults.

Amie Clark | Co-Founder & Senior Editor, TheSeniorList

Some medical alert smartwatches require a smartphone, but the Bay Alarm SOS Smartwatch is functional all on its own. It has two-way calling, so if you press the help button, you can talk directly to the dispatcher through the smartwatch (and you can also talk to your loved ones). It also features location tracking and a built-in step tracker. The battery life ranges from six to 18 hours, depending on usage, and the device is water resistant with a rating of IP67.

Kim Wong-Shing | Senior Associate Editor, CNET

Excellent
Bay Alarm Medical4.8
Based on 17949 reviews
Wayne McRoberts
3 hours ago
They were very helpful with getting my mother in laws system updated.
Kathy Zorn
3 hours ago
My mom has had Bay Alarm for about 9 months, and I can’t say enough good things about this company, its customer service, and the attentiveness and attention to detail that they provide. My mom has contacted them, sometimes on purpose and other times by mistake, and they have always been patient and kind with her. Then during the night when she needed their assistance, they came through beautifully and everything worked perfectly. Mom hit her call button to say she was very weak and needed the paramedics to take her to the hospital. They called 911 for her, gave them the code for her lockbox, and within minutes, the paramedics had arrived to safely take Mom to the hospital. Furthermore, they contacted me at Mom’s request so that I would know what was happening. Thanks, Bay Alarm!
Randy McGill
4 hours ago
Angie was great.
Sharon Miller
4 hours ago
Thankful for Adam’s help in ordering the device I need to replace the one I lost. He was extremely helpful and patient in the process. Thank you!
Roy White
9 hours ago
After my conversation with you
I am convinced I will be well taken
Care of when the need arises
Thanks for the information
Roy White
Jessica Connor
16 hours ago
This company is really fantastic. Honestly so much more than I expected. They notify promptly, always answer right away and kept me very updated as to my mother’s particular situations. I can’t imagine a better medical alarm company exists than Bay. Just excellent!
Amy Kavanaugh
19 hours ago
Ben was polite and very helpful !
Connie Baldwin
21 hours ago
Mary was very patient and helpful
SUZIE CABONILAS
22 hours ago
Derek was very helpful in answering all our questions about a fall detection device. He was very patient in assisting us with ordering a new fall detection device explaining all the charges associated with it. So far, we’ve had a really positive experience with Bay Alarm Medical!
While setting up the Bay Alarm Medical System for my 95 year father, I called customer service to make sure I had completed the emergency plan correctly as well as the other account information. Representative Kal was extremely helpful and very patient.