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Listen to Real Calls

Most emergency calls only require assistance from family members or neighbors, with no need for paramedics. However, our dispatchers are ready to handle all situations and levels of severity, to take care of your loved ones needs. Listen to real calls from real Bay Alarm Medical customers in different situations.

Customer is in physical pain and needs immediate emergency help

Bay Alarm Medical saves the life of a customer that needs help breathing

Customer falls but only wants to contact a family member (instead of 911)

America’s #1 Rated Medical Alert Provider

Bay Alarm Medical’s SOS All-In-One with Fall Detection system works on a 4G LTE network, which provides the higher bandwidth needed for more accurate location tracking and better coverage nationwide. The system includes an automatic fall detection button, a neck lanyard, a wearable button with a magnetic attachment and a wristband. The wearable button is lightweight and compact enough to fit comfortably on a keychain, or as a bracelet or necklace.

Nicole Gregory | Contributor, Forbes Health

If you have health issues or have a loved one that may need immediate medical attention, consider an emergency response solution from Bay Alarm Medical. The In-Home Medical Alert System uses your existing landline and installs in seconds, and offers an extra-large help button and clear hands-free two-way audio. Its landline, cellular, and fall detection coverage are a bit more expensive than the competition, but the system delivered the fastest overall response times and the best portable help button range in our tests. That makes it our Editors' Choice for in-home medical alert systems.

John R. Delaney | Contributing Editor, PCMag

Bay Alarm Medical has the fastest average response time of any company we reviewed, at an average of 10 seconds, meaning that customers get the help they need sooner than with other companies. Bay Alarm Medical also scored highly in this category thanks to its generous 30-day free trial period, easy-to-navigate website with a live customer service chat feature, and its A+ rating from the Better Business Bureau.

Christopher Norman, GNP | Senior Care Expert Contributor, Caring.com

Overall, Bay Alarm Medical offers affordable and streamlined on-the-go and in-the-home medical alert systems and services that help seniors live more comfortably. With plenty of affordable add-on accessories and versatile on-the-go options ranging from the GPS help button to an SOS smartwatch — there’s a device that fits every unique need. As a family-owned business for decades, they’ve provided life-saving medical alert systems to over 100,000 customers and live by their code of ethics to provide transparency and protection for aging adults.

Amie Clark | Co-Founder & Senior Editor, TheSeniorList

Some medical alert smartwatches require a smartphone, but the Bay Alarm SOS Smartwatch is functional all on its own. It has two-way calling, so if you press the help button, you can talk directly to the dispatcher through the smartwatch (and you can also talk to your loved ones). It also features location tracking and a built-in step tracker. The battery life ranges from six to 18 hours, depending on usage, and the device is water resistant with a rating of IP67.

Kim Wong-Shing | Senior Associate Editor, CNET

Google Rating
4.8
Based on 16914 reviews
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both CSR's were pleasant and helpful, Timed called it took 37 minutes to get the broken watch taken replaced. Do not care for the music selection on the lengthy hold times
R D Rowland
R D Rowland
18:36 11 Feb 26
Ivy was very professional explaining everything and not trying to add additional products. She is an excellent addition to your company. Keep her!!!
Janyce Wandrei
Janyce Wandrei
17:30 11 Feb 26
My guy was amazing. Very patient and very knowledgeable. He deserves a raise.....
camille smith
camille smith
17:26 11 Feb 26
I have not received my replacement alarm button. It was supposed to be sent express. It is urgent that I get it ASAP!
Susan Luciano
Susan Luciano
17:24 11 Feb 26
My call was answered without a lengthy wait which I appreciate! Angie was polite, patient, spoke clearly and walked me through the process. Thank you!
Mickie C Stover
Mickie C Stover
16:12 11 Feb 26
The person helping me set up the wireless phone that we set up on a landline for my mother was very helpful. I got it all installed yesterday and tested. This morning she accidentally hit the button... and they called her right away to see if she had an emergency and she said no and all is ok. It also informed me ( her son) in my app that a call was made from her to the dispatch center. The times and all the details of the calls and the resolution of them.IT WORKS😎🤩Keith A.read more
Keith
Keith
15:40 11 Feb 26
anti very helpful thanks
dan sciullo
dan sciullo
15:37 11 Feb 26
I called Bay Alarm on a Monday and couldn’t get through. I tried other means that day and wasn’t successful. In the interim I found out that I needed to google “Bay Alarm Medical”. So it was very... frustrating before then. Now I know what to do going forward.. I finally spoke to a rep and he was very helpful and resolved the reason I was calling.read more
Barbara Simmons
Barbara Simmons
14:23 11 Feb 26
Tech was difficult to understand but was able to get the job done. Took longer than I anticipated.
Sandy Schramm
Sandy Schramm
03:55 11 Feb 26
Jason was very helpful with our sister in law. Troy was an excellent salesperson and everyone we’ve talked to has been very helpful and kind.
Mary Ann
Mary Ann
01:07 11 Feb 26
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