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Google Rating
4.8
Based on 14170 reviews
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SOS Home

Award-Winning Medical Alert for In-Home Use

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SOS All-In-One

Get 24/7 Protection Both In And Away from Home

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SOS Micro

Discreet, Lightweight On-the-Go Protection

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SOS Smartwatch

Our Tech-Savvy Alternative to Traditional Medical Alert Systems

See How It Works

Jim T. Miller and the team at KFOR shows the entire suite of Bay Alarm Medical’s medical alert services and discusses the importance of why every senior should have one.

Listen to Real Calls

Most emergency calls only require assistance from family members or neighbors, with no need for paramedics. However, our dispatchers are ready to handle all situations and levels of severity, to take care of your loved ones needs. Listen to real calls from real Bay Alarm Medical customers in different situations.

Customer is in physical pain and needs immediate emergency help

Bay Alarm Medical saves the life of a customer that needs help breathing

Customer falls but only wants to contact a family member (instead of 911)

America’s #1 Rated Medical Alert Provider

Bay Alarm Medical’s SOS All-In-One with Fall Detection system works on a 4G LTE network, which provides the higher bandwidth needed for more accurate location tracking and better coverage nationwide. The system includes an automatic fall detection button, a neck lanyard, a wearable button with a magnetic attachment and a wristband. The wearable button is lightweight and compact enough to fit comfortably on a keychain, or as a bracelet or necklace.

Nicole Gregory | Contributor, Forbes Health

If you have health issues or have a loved one that may need immediate medical attention, consider an emergency response solution from Bay Alarm Medical. The In-Home Medical Alert System uses your existing landline and installs in seconds, and offers an extra-large help button and clear hands-free two-way audio. Its landline, cellular, and fall detection coverage are a bit more expensive than the competition, but the system delivered the fastest overall response times and the best portable help button range in our tests. That makes it our Editors' Choice for in-home medical alert systems.

John R. Delaney | Contributing Editor, PCMag

Bay Alarm Medical has the fastest average response time of any company we reviewed, at an average of 10 seconds, meaning that customers get the help they need sooner than with other companies. Bay Alarm Medical also scored highly in this category thanks to its generous 30-day free trial period, easy-to-navigate website with a live customer service chat feature, and its A+ rating from the Better Business Bureau.

Christopher Norman, GNP | Senior Care Expert Contributor, Caring.com

Overall, Bay Alarm Medical offers affordable and streamlined on-the-go and in-the-home medical alert systems and services that help seniors live more comfortably. With plenty of affordable add-on accessories and versatile on-the-go options ranging from the GPS help button to an SOS smartwatch — there’s a device that fits every unique need. As a family-owned business for decades, they’ve provided life-saving medical alert systems to over 100,000 customers and live by their code of ethics to provide transparency and protection for aging adults.

Amie Clark | Co-Founder & Senior Editor, TheSeniorList

Some medical alert smartwatches require a smartphone, but the Bay Alarm SOS Smartwatch is functional all on its own. It has two-way calling, so if you press the help button, you can talk directly to the dispatcher through the smartwatch (and you can also talk to your loved ones). It also features location tracking and a built-in step tracker. The battery life ranges from six to 18 hours, depending on usage, and the device is water resistant with a rating of IP67.

Kim Wong-Shing | Senior Associate Editor, CNET

Google Rating
4.8
Based on 14170 reviews
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Always very professional, polite and especially patient
Terry Shuler
Terry Shuler
00:09 07 Jun 25
Very nice and helpful
Lori Mehlwitz
Lori Mehlwitz
23:15 06 Jun 25
Friendly and helpful customer service!
Esmeralda Gutierrez
Esmeralda Gutierrez
22:33 06 Jun 25
Five-star customer service. Audreanna and Austin were so patient. Both are great representatives for Bay Alarm. So patient.... gave me the time I needed to explain my needs. Wonderful... experience.read more
Susan Ludwig
Susan Ludwig
19:59 06 Jun 25
I subscribed to Bay Alarm Medical for my aunt in 2019 and have been very pleased with the service. Customer service has been extremely responsive whenever my aunt has any issues with the connection... or equipment. And when my aunt did not respond to their phone calls local first responders were contacted and immediately showed up at my aunt's home to check on her.read more
Nicole Fleming
Nicole Fleming
16:14 03 Jun 25
The representative walked me through the address change with great patience and professionalism. I appreciated her help.
Carl R Johnson
Carl R Johnson
19:22 02 Jun 25
I spoke with Jenny today, June 2nd at approximately 1245 regarding my change of address. She was polite, very knowledgeable, and was a pleasure to deal with. She answered any questions I had and was... very patient with me. You should be very proud to have her representing Bay Alarm Medicalread more
Laura Orsini
Laura Orsini
17:08 02 Jun 25
The agent I spoke with was terrific. I had a lot of questions and he helped me set up the device and answered all my questions.
Roberta Ritter
Roberta Ritter
16:48 02 Jun 25
All of my questions were answered and I was treated with respect and satisfied with the outcome. Ty
Harry
Harry
16:46 02 Jun 25
Easy setup..so far good! Great customer service
Maureen Murdock
Maureen Murdock
16:40 02 Jun 25
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Google Rating
4.8
Based on 14170 reviews
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