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With just a push of a button, Bay Alarm Medical's trained 24/7 emergency operators will be there to contact family, friends, neighbors and if necessary, your local 911 emergency services.
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Google Rating
4.8
Based on 13955 reviews
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America's #1 Rated Medical Alert Systems

Consumers love Bay Alarm Medical. But, don't just take our word for it.

"After a thorough review of medical alerts, where our editors compared monthly costs, quality of hardware & customer service, ConsumersAdvocate.org chose Bay Alarm Medical as the #1 top-rated company for seniors."

One of the most reliable and affordable medical alert devices on the market today"

- Jim T Miller, NBC Today

I am very pleased with Bay Alarm Medical. The customer service was excellent from start to finish, meaning from the time I began service with them until the time I ended service due to the passing of my grandmother. We never had any malfunctions with the equipment. The price could not be beat. Most of all, it gave both my grandmother and myself peace of mind. Thank you.

- Natalie of Kansas City, MO

"Bay Alarm Medical takes a very hands-on approach to customer service. Customer care representatives spend time with each decision maker and user early in the process to provide consultation to ensure the customer is getting everything they need and that their loved one is protected."

I think I’m careful, but you never know what’s going to happen."

- Jackie of Danville, CA

It has been a pleasure to have been served by you over these years. You have provided such caring, upright service. You were instrumental, as my mother had fallen, in providing the necessary action to get her help. Your prompt reaction was uncanny. I would never hesitate to refer you and the service. The courtesy I have experienced has been first rate.

Bonnie of New York, NY

Google Rating
4.8
Based on 13955 reviews
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Everything went well mailing back the old unit tomorrow thank you
Tony Selvage
Tony Selvage
01:23 09 May 25
They r great
Steven Spry
Steven Spry
22:20 08 May 25
I have been a customer for 6 years and do not have a single complaint about this company. Everyone I have dealt with has been experienced, pleasant and ready to help. I have had no issues with any... of my equipment and the few times something strange happened, they were on it immediately. Being 78 and living alone, it is a small price to pay for my peace of mind. I highly recommend this company. And Ben, the representative I dealt with on the phone, did everything I asked for. He was pleasant and knowledgeable and solved my problem quickly.read more
Sandy Hoeffer
Sandy Hoeffer
21:25 08 May 25
I had trouble with my alarm system and called customer service. The girl that helped me was so kind and intelligent. She went the extra mile. Date of service is May 5, 2025.
Pamela Ksionsk
Pamela Ksionsk
20:01 05 May 25
Just activated my device. The gentleman with whom I worked was truly excellent: very clear, thorough, and patient.
Jerome Slater
Jerome Slater
17:38 05 May 25
My dad fell the other day and cracked his head open and broke 6 ribs. His device worked perfectly and they got help out to him right away. I am beyond happy!
14Hrbek
14Hrbek
04:22 04 May 25
Originally, I had contracted the service for my mother. But when she passed away, I transferred it over to my home. Recently my town had an electrical outage and the power to my system was... interrupted. After several attempts to restore it, even having the police come out to check on me, your service tech, Austin, worked with me and the system is back up and running. Austin even made some suggestions that I was not aware of prior thereto. My family feels much safer now with our medical alert system there to handle future emergencies.read more
Cindy Morelli
Cindy Morelli
23:54 02 May 25
Customer service agent VO was awesome
David & Jennifer Earp
David & Jennifer Earp
16:09 01 May 25
I was impressed with the services that I received from from the staff. They discussed the problems that I was having and made arrangements to take care of this as soon as possible. They are an... asset to your company.read more
Nancy Wallace
Nancy Wallace
13:22 01 May 25
My experience with Bay Alarm Medical. so far, has been great!
Trish Vaitkevicius
Trish Vaitkevicius
20:58 30 Apr 25
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Google Rating
4.8
Based on 13955 reviews
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