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Google Rating
4.7
Based on 5807 reviews
They always shortcoming I find you have here is taking too long to answer the telephone. The customer service rep that responded to me was phenomenal and very very helpful.
J Entress
20:25 11 May 21
Bay Alarm Medical was very easy to get what I needed for my Dad. They have helped with the setup and were very easy to talk to. I feel much better now that my Dad has this in his home.
Sandy Brant
16:33 11 May 21
John was excellent and very caring and knowledgeable during this time. Great service and product.
Edward Condura
15:48 11 May 21
I use Bay Alarm for my Father. i am very happy with their service and product. Any time i have a question i call and they are helpful and professional. i feel safe for my dad
Todd Robbins
12:35 11 May 21
The rep, Jessica, was very pleasant and helpful throughout the phone call. Bay Alarm helps me feel secure and safe about having it just in case something goes wrong and no one is around to help me.
Cheryl Gee
00:15 11 May 21
Bad product never worked correctly; beeped all the time; no one helps you over the phone; they disconnect you rather than save your place online for a callback. Keep charging me even though I... emailed them to cancel the service.911 people couldn't find me or my address when I tried to get ahold of help through Bay Alarm Medical.I am stopping debit through my bank and trying to get a refund. I am reporting them to the BBB. Terrible company, a scam and ripoff. They never took any responsiblility for sending me a bad machine that didn't work.read more
Camille Incorvaia
22:09 10 May 21
Very good tech support once they answered after holding on for 25 minutes. Jocelyn walked us through set up/testing 5 buttons ( took awhile but worked) and included a call back each time to be sure... we didn’t need help. Hoping this replacement unit/set up will solve problems we had with first base unit . Jocelyn was very patient abd gave clear instructions.read more
Robin Wells
18:07 10 May 21
Simple, affordable, efficient and sincere --- all the qualities you want when assisting a senior parent.
Laramey Lawson
14:57 10 May 21
Excellent products and service. When alarm is activated response is immediate, professional and compassionate. Telephone customer service tends to have a long wait time but they have an option to... leave a call back number and call is returned in a timely manner by a competent and helpful rep. We've been unhappy with other alarm companies but Bay Alarm is fantastic. Prices are also better. Highly recommend.read more
Alberta Fricker
14:34 10 May 21
My mom needed to push her button twice after falling. The response was amazing. I couldn’t recommend their service more!
Lisa Maxson
00:41 10 May 21

America's #1 Rated Medical Alert Systems

Consumers love Bay Alarm Medical. But, don't just take our word for it.

Bay Alarm Medical delivered the fastest overall response times and the best portable help button range in our tests"

- Alex Colon, PCMag.com

One of the most reliable and affordable medical alert devices on the market today"

- Jim T Miller, NBC Today

I think I’m careful, but you never know what’s going to happen."

- Jackie of Danville, CA

Google Rating
4.7
Based on 5807 reviews