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Google Rating
4.8
Based on 11935 reviews
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Listen to Real Calls

Most emergency calls only require assistance from family members or neighbors, with no need for paramedics. However, our dispatchers are ready to handle all situations and levels of severity, to take care of your loved ones needs. Listen to real calls from real Bay Alarm Medical customers in different situations.

Customer is in physical pain and needs immediate emergency help

Bay Alarm Medical saves the life of a customer that needs help breathing

Customer falls but only wants to contact a family member (instead of 911)

America’s #1 Rated Medical Alert Provider

Bay Alarm Medical’s SOS All-In-One with Fall Detection system works on a 4G LTE network, which provides the higher bandwidth needed for more accurate location tracking and better coverage nationwide. The system includes an automatic fall detection button, a neck lanyard, a wearable button with a magnetic attachment and a wristband. The wearable button is lightweight and compact enough to fit comfortably on a keychain, or as a bracelet or necklace.

Nicole Gregory | Contributor, Forbes Health

If you have health issues or have a loved one that may need immediate medical attention, consider an emergency response solution from Bay Alarm Medical. The In-Home Medical Alert System uses your existing landline and installs in seconds, and offers an extra-large help button and clear hands-free two-way audio. Its landline, cellular, and fall detection coverage are a bit more expensive than the competition, but the system delivered the fastest overall response times and the best portable help button range in our tests. That makes it our Editors' Choice for in-home medical alert systems.

John R. Delaney | Contributing Editor, PCMag

Bay Alarm Medical has the fastest average response time of any company we reviewed, at an average of 10 seconds, meaning that customers get the help they need sooner than with other companies. Bay Alarm Medical also scored highly in this category thanks to its generous 30-day free trial period, easy-to-navigate website with a live customer service chat feature, and its A+ rating from the Better Business Bureau.

Christopher Norman, GNP | Senior Care Expert Contributor, Caring.com

Overall, Bay Alarm Medical offers affordable and streamlined on-the-go and in-the-home medical alert systems and services that help seniors live more comfortably. With plenty of affordable add-on accessories and versatile on-the-go options ranging from the GPS help button to an SOS smartwatch — there’s a device that fits every unique need. As a family-owned business for decades, they’ve provided life-saving medical alert systems to over 100,000 customers and live by their code of ethics to provide transparency and protection for aging adults.

Amie Clark | Co-Founder & Senior Editor, TheSeniorList

Some medical alert smartwatches require a smartphone, but the Bay Alarm SOS Smartwatch is functional all on its own. It has two-way calling, so if you press the help button, you can talk directly to the dispatcher through the smartwatch (and you can also talk to your loved ones). It also features location tracking and a built-in step tracker. The battery life ranges from six to 18 hours, depending on usage, and the device is water resistant with a rating of IP67.

Kim Wong-Shing | Senior Associate Editor, CNET

Google Rating
4.8
Based on 11944 reviews
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very thoughtful and polite in her delivery
katherine hutton
katherine hutton
01:50 08 May 24
I have been very happy with Bay Alarm since we began to use their services. I have met with friendliness, kindness, and patience. This continued today as I needed to cancel. The representative was... very helpful and went through the process with me as we were on the phone.read more
Larry Sundheim
Larry Sundheim
01:04 08 May 24
Very good service.
Ricky Brewer
Ricky Brewer
19:44 07 May 24
Customer representative was very helpful, patient, and professional.
Margaret Pullar
Margaret Pullar
17:31 07 May 24
Awesome customer service. Luckily, I've never had to use the device for an actual emergency (fingers crossed), but I've been so impressed with the attitude and service provide by the representatives... across the board.read more
Janet Hodgson
Janet Hodgson
17:20 07 May 24
Response was very quick. However, the Emergancy Response Center was not informed of my father's Contact List. I had to call them and set it up. This should have been coordinated at the time on... contracting with Baylar Alarms.read more
Jan Hammel
Jan Hammel
17:19 07 May 24
Katie assisted thru the subscription process. Very professional and exceptional customer service. She had thorough knowledge of the products and services offered by Bay Alarm Medical and walked... us thru the products that best meet the need for our situation. One of the best customer service experieces everread more
Ann Wright
Ann Wright
15:16 07 May 24
Absolutely the best customer service I have ever experienced!
Gregory George
Gregory George
14:04 07 May 24
Airplane company lost my luggage snd the charger for the sensorOne quick chat session and I received lots of info and ordered a new one
Patricia Davis
Patricia Davis
23:54 06 May 24
Great customer service!
Stephani Hahaj
Stephani Hahaj
22:11 06 May 24
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Google Rating
4.8
Based on 11935 reviews
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