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See How It Works

Jim T. Miller and the team at KFOR shows the entire suite of Bay Alarm Medical’s medical alert services and discusses the importance of why every senior should have one.

Listen to Real Calls

Experience actual emergency calls from real Bay Alarm Medical customers

Customer is in physical pain and needs immediate emergency help

Bay Alarm Medical saves the life of a customer that needs help breathing

Customer falls but only wants to contact a family member (instead of 911)

America's #1 Rated Medical Alert Provider

If you have health issues or have a loved one that may need immediate medical attention, consider an emergency response solution from Bay Alarm Medical. The In-Home Medical Alert System uses your existing landline and installs in seconds, and offers an extra-large help button and clear hands-free two-way audio. Its landline, cellular, and fall detection coverage are a bit more expensive than the competition, but the system delivered the fastest overall response times and the best portable help button range in our tests. That makes it our Editors' Choice for in-home medical alert systems.

John R. Delaney | Contributing Editor, PCMag

The Bay Alarm Medical On-The-Go GPS Help Button is small, simply designed and easy to use. Even better, the response times to my calls were so quick that it gave me a real sense of confidence in the system’s ability to provide emergency help rapidly and effectively when needed.

Nicole Gregory | Contributor, Forbes Health

Bay Alarm Medical has the fastest average response time of any company we reviewed, at an average of 10 seconds, meaning that customers get the help they need sooner than with other companies. Bay Alarm Medical also scored highly in this category thanks to its generous 30-day free trial period, easy-to-navigate website with a live customer service chat feature, and its A+ rating from the Better Business Bureau.

Christopher Norman, GNP | Senior Care Expert Contributor, Caring.com

Overall, Bay Alarm Medical offers affordable and streamlined on-the-go and in-the-home medical alert systems and services that help seniors live more comfortably. With plenty of affordable add-on accessories and versatile on-the-go options ranging from the GPS help button to an SOS smartwatch — there’s a device that fits every unique need. As a family-owned business for decades, they’ve provided life-saving medical alert systems to over 100,000 customers and live by their code of ethics to provide transparency and protection for aging adults.

Amie Clark | Co-Founder & Senior Editor, TheSeniorList

Some medical alert smartwatches require a smartphone, but the Bay Alarm SOS Smartwatch is functional all on its own. It has two-way calling, so if you press the help button, you can talk directly to the dispatcher through the smartwatch (and you can also talk to your loved ones). It also features location tracking and a built-in step tracker. The battery life ranges from six to 18 hours, depending on usage, and the device is water resistant with a rating of IP67.

Kim Wong-Shing | Senior Associate Editor, CNET

Google Rating
4.7
Based on 7902 reviews
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My Mother’s alarm was apparently off line due to our cable company doing an update. Luckily we had remembered to test our system regularly like they tell you to. We could not connect via the alarm... box with an operator but the system still notified them and they called us on the phone. Then they connected us to a very nice man in customer service who walked us through getting our system up and running again. All of this on July 4th a holiday! My only reminder to all of you is do as they say and test your system regularly.read more
Lorena Fields
Lorena Fields
22:53 04 Jul 22
I was having technical difficulties getting my unit hooked up and I had to call for help. I spoke with Sammi and she was awesome!! She was very kind and patient and a pleasure to talk to. I... appreciated her help identifying the issue and getting a new unit shipped. She represents your company well and should be commended for doing a great job!read more
Kind service
Lisa Mayer
Lisa Mayer
02:05 03 Jul 22
Friendly, efficient. Tysm
Faye Garcia
Faye Garcia
21:14 02 Jul 22
Adrianna was friendly, clear, helpful, and attentive. She solved our issue and gave of pointers moving forward.
Heidi Varucene
Heidi Varucene
18:05 02 Jul 22
These were trying times since my Mother had passed. Everyone at Bay Alarm Medical has been very compassionate and graciously helpful.
John DeHay
John DeHay
20:43 01 Jul 22
Very professional and personalized service!
John DeBoer
John DeBoer
19:53 01 Jul 22
I worked with Katie who was very professional and thorough about the products, features, benefits and various pricing structures. Thank you for a very pleasant experience.
Wendy Peichel
Wendy Peichel
19:17 01 Jul 22
Bay Alarm Medical is by far the best monitoring service for falls. They send help immediately, within 10 minutes, and they diligently call the call list until they get an answer. They have changed... our families lives in keeping my dad safe. I can’t recommend them enough.read more
Maggie Lux
Maggie Lux
19:17 01 Jul 22
Perfect customer response and quick to serve you with all my questions….
gary schlosshauer
gary schlosshauer
18:42 01 Jul 22
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Google Rating
4.7
Based on 7902 reviews
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