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Experience actual emergency calls from real Bay Alarm Medical customers

Customer is in physical pain and needs immediate emergency help

Bay Alarm Medical saves the life of a customer that needs help breathing

Customer falls but only wants to contact a family member (instead of 911)

America's #1 Rated Medical Alert Provider

If you have health issues or have a loved one that may need immediate medical attention, consider an emergency response solution from Bay Alarm Medical. The In-Home Medical Alert System uses your existing landline and installs in seconds, and offers an extra-large help button and clear hands-free two-way audio. Its landline, cellular, and fall detection coverage are a bit more expensive than the competition, but the system delivered the fastest overall response times and the best portable help button range in our tests. That makes it our Editors' Choice for in-home medical alert systems.

John R. Delaney | Contributing Editor, PCMag

The Bay Alarm Medical On-The-Go GPS Help Button is small, simply designed and easy to use. Even better, the response times to my calls were so quick that it gave me a real sense of confidence in the system’s ability to provide emergency help rapidly and effectively when needed.

Nicole Gregory | Contributor, Forbes Health

Bay Alarm Medical has the fastest average response time of any company we reviewed, at an average of 10 seconds, meaning that customers get the help they need sooner than with other companies. Bay Alarm Medical also scored highly in this category thanks to its generous 30-day free trial period, easy-to-navigate website with a live customer service chat feature, and its A+ rating from the Better Business Bureau.

Christopher Norman, GNP | Senior Care Expert Contributor, Caring.com

Overall, Bay Alarm Medical offers affordable and streamlined on-the-go and in-the-home medical alert systems and services that help seniors live more comfortably. With plenty of affordable add-on accessories and versatile on-the-go options ranging from the GPS help button to an SOS smartwatch — there’s a device that fits every unique need. As a family-owned business for decades, they’ve provided life-saving medical alert systems to over 100,000 customers and live by their code of ethics to provide transparency and protection for aging adults.

Amie Clark | Co-Founder & Senior Editor, TheSeniorList

Some medical alert smartwatches require a smartphone, but the Bay Alarm SOS Smartwatch is functional all on its own. It has two-way calling, so if you press the help button, you can talk directly to the dispatcher through the smartwatch (and you can also talk to your loved ones). It also features location tracking and a built-in step tracker. The battery life ranges from six to 18 hours, depending on usage, and the device is water resistant with a rating of IP67.

Kim Wong-Shing | Senior Associate Editor, CNET

Google Rating
4.8
Based on 10798 reviews
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Fall 2023 -More recently, I have really appreciated Bay Alarm's commitment to providing customers with interrupted access to medical help, specifically, their promptness in testing and... troubleshooting the call device as needed.Spring/Summer 2023 -The representative who assisted me in updating my aunt's customer information was so courteous, thorough, and helpful. Many thanks to her for providing excellent service! Much appreciated.Thanks also to Bay Alarm for providing a quality service that has improved my aunt's safety.read more
Happy Feet
Happy Feet
14:59 22 Sep 23
Every time I’ve had to call them they have been courteous and very helpful and I appreciate their service.
barbara curran
barbara curran
01:03 22 Sep 23
Lovely experience very helpful and knowledgeable. Extremely thorough to ensure problem was resolved.
Eva Gallupe
Eva Gallupe
21:25 21 Sep 23
Bay Alarm has been such an easy and reliable company and I am so glad to have peace of mind to support my Mom as she ages. Wonderful customer service that walked us through all the stages of setting... up our new device.read more
Teresa Shantz
Teresa Shantz
18:42 21 Sep 23
All questions answered clearly and thoroughly by service representative. IN all, extremely helpful.
Carol Eckels
Carol Eckels
16:37 21 Sep 23
Got their system for my older mother. When I got the package, I called for support on setting up the lock-box and the tech walked me through setting up the box and testing the other equipment. Tech... was helpful, knowledgeable and ensured I could convey the fall detector limitations to my mom.read more
Mario Perez
Mario Perez
16:17 21 Sep 23
Bay Med Alert has been a terrific service to our family. They’re responsive and their devices work great. Very pleased with the whole package from hardware to personal phone service.
Michael Olesnavich
Michael Olesnavich
15:53 21 Sep 23
Very pleasant to work with
Maggie Middleton
Maggie Middleton
15:50 21 Sep 23
Enjoying the service from Bay Alarm Medical!It makes me feel safe & more secure at home & when I’m out & about.I recommend it!
Ellen Feder
Ellen Feder
15:14 21 Sep 23
We had a power outage during the night and Bay Alarm called to make sure the system was still working. They were very helpful and respectful.
Sheila Sermersheim
Sheila Sermersheim
13:53 21 Sep 23
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See How It Works

Jim T. Miller and the team at KFOR shows the entire suite of Bay Alarm Medical’s medical alert services and discusses the importance of why every senior should have one.

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Google Rating
4.8
Based on 10798 reviews
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